Baptist Primary Care - Baptist South Internal Medicine
14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3
Jacksonville, FL 32258 Directions
4.9 out of 5
5,188 verified ratings
5,188 Ratings, 3074 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 28, 2025
Rajesh Gopal, MD
The people are usually always smiling - definitely always friendly - and the atmosphere is a positive one which helps someone like me, who's gets high blood pressure even thinking about hospitals, doctors and especially shots!! This visit went really well - even having to have shot! Highly recommend this team.
Sep 28, 2025
Quick and efficient check in and processing. Professional, friendly and helpful staff. Meets all of my needs. Great work!
Sep 27, 2025
Everyone is friendly, polite and professional.
Sep 27, 2025
They are always there to try and accommodate. Super doctors and great support staff make it so nice.
Sep 26, 2025
Everyone is very friendly.
Sep 25, 2025
Staff is friendly. Dr. Gopal takes a care in my well being.
Sep 25, 2025
Friendly and attentive staff and Dr.
Sep 25, 2025
Friendly environment thanks to all who work in the office. Plus the fact that I have the best Primary Care Doctor in all of Florida.
Sep 25, 2025
Quiet, uncrowded, pleasant staff
Sep 25, 2025
Dr. Arcenas is great
Sep 25, 2025
Friendly and concerned
Sep 25, 2025
Very pleasent Dr Gopal's PA is wonderful. Always ready to help with a smilr
Sep 25, 2025
Dr Arcenas
Sep 25, 2025
My Doctor and his MA
Sep 25, 2025
Staff is very professional, helpful, compassionate!!!
Sep 24, 2025
Friendly staff and on time appointments.
Sep 23, 2025
Dr. Vu is an amazing physician who truly cares and takes a patient-centered approach. My entire family is under her care and we are forever grateful to have found her. She is incredibly knowledgeable and has a heart of gold. In fact when a couple of months back there was a chance that our health insurance was not going to be accepted by Baptist we were all ready to change health insurance rather than changing our PCP. We hope that we have Dr. Vu for many years more. We are also grateful for the staff that works in the front desk as well as her nurses and PA who are always friendly and willing and able to go above and beyond to ensure that every patient receives excellent care.
Sep 22, 2025
Great service
Sep 22, 2025
Dr Gopal is an excellent doctor,and he takes time with you. I am very happy with him.
Sep 21, 2025
Dr Vu is so caring! She listens, and considers you as an individual. I appreciate her very much.
Sep 21, 2025
Very nice
Sep 20, 2025
love dr. vu. she is very thorough and easy to discuss all medical concerns. also the staff is friendly and accommodating.
Sep 20, 2025
Dr. Gopal was wonderful. He filled in for my regular doctor who was on leave. He meticulously set up all my Rx’s and became prepared for any questions for an upcoming surgery. So above and beyond! His medical assistant was wonderful as well and the front desk is so friendly. I feel grateful to be a patient in this practice.
Sep 20, 2025
DR Kristie Vu is excellent and very professional ..her nurse Shannon was very
helpfu l thank you
Sep 20, 2025
Dr Vu and the front desk staff makes me feel welcome during each appointment
Sep 20, 2025
Very prompt courteous service. Knowledgeable, caring attention by Dr. Arcenas. Not rushed during appointment. He knows my history thoroughly and has enough knowledge of my lifestyle to develop a plan of care and informed me of the effects and possible side effects to give me realistic expectations after prescribing an additional medication.
I trust him with my health and well being after 8yrs as my PCP.
Sep 20, 2025
Staff doctirs
Sep 19, 2025
Caring doctor and efficient staff.
Sep 19, 2025
Great office and people
Sep 19, 2025
timely service and attentive staff
Sep 19, 2025
Dr. Arcenas is very knowledgeable and thorough. He is also kind and caring.
Sep 18, 2025
Friendly and helpful staff
Sep 18, 2025
Staff is efficient and friendly. Dr Arcenas is the best.
Sep 18, 2025
Have been going to this office for years – staff is friendly and helpful – appointments run pretty much on time-parking is available
Sep 18, 2025
Organized and friendly
Sep 18, 2025
I have been with Dr Police since she started in this practice and I love the care she has given me. All the staff are very kind caring people
Sep 18, 2025
Friendly and knowledgeable people…
Sep 17, 2025
Everyone in the office is great!! no complaints at all
Sep 17, 2025
In and out, doctor spends time with patient, takes the time to explain
Sep 16, 2025
Very clean and well equipped Team members very professional and knowledgeable
Sep 16, 2025
Dr. Gopal is excellent!
Sep 15, 2025
Dr Vu takes time to listen to her patients. She truly cares!
Sep 15, 2025
Love Dr. Gopal!
Easy appointments and on time service.
Sep 15, 2025
Common sense, professional, kind, gentle and interesting doctors and staff.
Sep 15, 2025
Nothing. All good. No bad experiences.
Sep 15, 2025
Very knowledgeable staff
Sep 14, 2025
My normal PCP, Dr. [last name] was on maternity leave. My wife and I both had sinus infections and we called on a Monday, mid morning and were seen by Dr. Police who was covering for Dr. [last name]. Dr. Police was very attentive, took the time to make a thorough examination, explained what the sinus infection was and how best to treat it. She went over my medical history thoroughly and allowed me to ask all my questions. The entire staff were professional and courteous.
Sep 14, 2025
Dr Gopal is the best
Sep 14, 2025
Dr Police! Wonderful, caring doctor. Convenient location. Easy in and out.
Sep 14, 2025
Courteous and responsive staff. Clean spaces. Good follow up on requests, lab orders, etc.