Baptist Primary Care - Baptist South Internal Medicine
14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3
Jacksonville, FL 32258 Directions
4.9 out of 5
5,420 verified ratings
5,420 Ratings, 3,217 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 26, 2025
Kristie Vu, MD
Dr Vu is awesome. She asks how I’m doing and listens. She explains test results and tells me what I can do to improve. I’m always recommending her on Next Door when people ask for a PCP.
Oct 26, 2025
Very clean & efficient office. Dr Vu is wonderful; kind & caring and takes plenty of time with you.
Oct 26, 2025
Caring, listens and efficient.
Oct 25, 2025
Taken in on time. Exam and review of previous notes thorough. Good visit.
Oct 25, 2025
Everything
Oct 25, 2025
Everyone is always pleasant and helpful.
Oct 25, 2025
I like the respectful kindness & professionalism
that ALL employees exhibit to all patients!
Oct 25, 2025
Dr Police and her staff are AMAZING! I love them!
Oct 24, 2025
Friendly organized on time
Oct 24, 2025
Location is great. Plenty of parking. Office is large and organized.
Oct 24, 2025
Clean, comfortable, and professional.
Oct 24, 2025
Professional efficient
Oct 24, 2025
The location is great.
Oct 24, 2025
Dr Gopal and his staff.
Oct 24, 2025
Knowledgeable physicians and staff. Courteous staff. Prompt appointmewell c times. Have developed a good personal relationship with Dr. Arcenas and feel very well cared for with great plan of care with my participation and clearly explained options.
Oct 24, 2025
Dr Anitha police. Is very thorough and top notch!
Oct 23, 2025
Short waiting time, friendly, professional, and caring!
Oct 23, 2025
EVERYONE IS KIND AND PROFESSIONAL!!
Dr Gopal listens and explains. I have never felt that my time was up. He also has a wonderful sense of humor! I hesitate to recommend him because I want him to always have time for me. Selfish? Absolutely
Oct 23, 2025
Friendly, compassionate, skillful care. Dr. Arcenas clearly has my best interests in mind all the time.
Oct 23, 2025
Knowledge, informative, courteous staff.
Oct 23, 2025
Dr. Arcenas, staff friendly, office is a good size
Oct 23, 2025
The physician and staff.
Oct 23, 2025
Friendly staff. Dr Vu is wonderful!
Oct 23, 2025
Friendly staff, Dr.Gopal is thorough, and. patient...
Oct 23, 2025
Good friendly people and excellent Dr Gopal.
Oct 23, 2025
Dr Arcenas has been my doctor for 18 years. He is also my wife’s doctor. I think that tells the whole story about how positive I feel about Dr. Arcenas.
Oct 23, 2025
Professional, friendly, accurate information, clean
Oct 23, 2025
Convenient location, easy appointment booking & access, friendly staff, minimal wait time. I had a great first interaction with Dr. Dickinson as she was not rushing to the next patient & took time to understand the whole patient picture and I left with an agreed upon follow up care plan.
Oct 23, 2025
On time, informative and very friendly
Oct 23, 2025
Access! Location and professional doctors
Oct 23, 2025
Wonderful team and service
Oct 23, 2025
Great physician that is extremely thorough.
Oct 23, 2025
Dr. Gopal and his MA Dustin are absolutely fantastic. Extremely professional and compassionate care.
Oct 22, 2025
Friendly, helpful associates
Oct 22, 2025
The professional environment throughout, and the care of Dr Dickinson
Oct 22, 2025
Professional. Clean friendly and compassionate staff
Oct 22, 2025
I appreciate that Dr Police listens. I don’t have many issues but I do have occasional questions and am happy that they get answered.
Oct 22, 2025
Everything
Oct 22, 2025
Always friendly and caring
Oct 22, 2025
I feel that Dr. Arcenas genuinely cares about my health. He also ensures I get the proper tests needed to evaluate my concerns.
Oct 22, 2025
Friendly staff
Oct 22, 2025
I appreciate Dr. Dickinson. She comes prepared regarding your medical history. She s a great listener and has a good memory about previous visits and conversations.
Front end staff were welcoming and medical assistant staff friendly and good about explaining what they were doing.
Oct 22, 2025
Clean reception and office. Operations seem organized and efficient.
Staff is professional, very pleasant, and helpful to assist.
Nursing Staff very good
Physician (that I see) is on top of my health - very pleased to have her as my primary provider.
Oct 21, 2025
Friendly and professional staff!
Oct 20, 2025
Great atmosphere and friendly staff
Oct 20, 2025
Dr Arcenas is an excellent, caring doctor and his staff are friendly and professional.
Oct 20, 2025
My visit with Dr. Dickinson was delightful. She listened to me and responded to my questions with genuine concern and care. She reviewed my chart in detail and addressed anything that needed attention. I felt we had an excellent conversation and we covered my health care completely. I left this visit with a great felling! Thank you Dr. Dickinson for your efficient and professional support!
Oct 19, 2025
Friendly, efficient and addressed me as if I was the only patient of the day!
Oct 19, 2025
Dr Police.
Oct 18, 2025
One of the best!