Baptist Primary Care - Baptist South Internal Medicine
14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3
Jacksonville, FL 32258 Directions
4.9 out of 5
7,529 verified ratings
7,529 Ratings, 4,391 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 26, 2026
Kristie Vu, MD
Staff is professional. Dr Vu is a wonderful physician.
Jul 26, 2026
It’s convenient. People are nice. Awesome doctor.
Jul 26, 2026
Dr. Vu is so attentive and patient. She actually listens to me and makes recommendations that fit my needs. I am healthier now in large part because of the care I’ve received from her.
Jul 25, 2026
Everyone is very precessional and friendly
Jul 25, 2026
Friendly Staff. Very Welcoming!
Jul 25, 2026
Friendly staff!! I did not have to wait long either
Jul 25, 2026
Everyone is very helpful. Front desk ladies are very warm and friendly.
Jul 25, 2026
Dr. Vu has been my Internist since 2020! She is a great physician. She listens, asks the right questions, and shows appropriate concern. I have absolute confidence in her diagnostic skills!
Jul 25, 2026
The friendly staff and my doctor always. Listens!
Jul 24, 2026
Very pleasant team
Jul 24, 2026
I have been going for 6 years, Dr.Police is kind, caring and ALWAYS takes my concerns seriously. Her nurse, is excellent.
Jul 24, 2026
Friendly, professional staff. Received thorough attention to my medical concerns.
Jul 24, 2026
Great staff and doctors
Jul 24, 2026
Excellent doctors and staff
Jul 24, 2026
Friendly staff, time management!
Jul 24, 2026
Friendly professional care
Jul 24, 2026
Very efficient, informative and caring team.
Jul 23, 2026
Great staff. Great doctors. Rarely wait more than 10 minutes before being called.
Jul 23, 2026
Everything!!!
Jul 23, 2026
I’ve been going to Dr. Gopal for several years. I trust him and he is always there when I need him. His practice sends me recommendations for specialists.
Jul 23, 2026
Friendly staff and knowledgeable doctor
Jul 23, 2026
All staff are professional & respectful & kind!
Jul 23, 2026
I find that the office is friendly and efficient. I do not have to wait a long time for my scheduled visit. Dr. Gopal spends an appropriate amount of time with me and is good a giving timely, helpful feedback.
Jul 23, 2026
Friendly, professional, prompt and thorough!
Jul 23, 2026
Staff
Jul 22, 2026
The staff was professional and friendly!
Jul 22, 2026
The staff is pleasant and knowledgeable.
Jul 22, 2026
Everything. Staff.Professionalism, courtesy, kindness. Dr. Arcenas has extensive diagnostic skills, empathy, high integrity.
Jul 22, 2026
Quiet atmosphere, professional and of all my provider Dr Dickinson.
Jul 22, 2026
Staff is very welcoming and professional.
Jul 22, 2026
Very professional and respectful staff.
Jul 22, 2026
I can’t say enough great things about Dr. Gopal. He has been an incredible primary care physician, and I truly feel fortunate to have him as my doctor. He always takes the time to listen to my concerns, answers all of my questions thoroughly, and makes me feel heard and respected at every visit.
Dr. Gopal is knowledgeable, compassionate, and genuinely cares about my health and well-being. I never feel rushed during my appointments, and he explains everything in a way that’s easy to understand. His professionalism, kindness, and attention to detail give me complete confidence in the care I receive.
I’m also grateful for how welcoming and efficient the office staff is, which makes every visit a positive experience. I highly recommend Dr. Gopal to anyone looking for a primary care physician who truly puts their patients first. Thank you, Dr. Gopal, for the exceptional care and dedication you provide—I sincerely appreciate everything you do.
Jul 22, 2026
short wait time; helpful staff
Jul 21, 2026
Everything. Very kind and
Professional staff.
Jul 21, 2026
Friendly staff and Doctor Arcenas is very thorough and listens.
Jul 21, 2026
We love Dr. Vu. She and her staff are courteous and efficient. She covers “ all the bases” with each visit. We couldn’t ask for more!
Jul 20, 2026
Very professional and courteous service
Jul 20, 2026
Nice people and great care as usual.
Jul 19, 2026
Everyone is professional and friendly. I never wait long to see the doctor.
Jul 19, 2026
Service is always good
Jul 19, 2026
Very professional and reactive to patient needs. Dr Vu is easy to talk to.
Jul 19, 2026
Quick appointments for urgent care
Jul 18, 2026
I just love the personal care from Dr. Police. She instantly recognized the severity of my symptoms and the recommendations and prescriptions provided quick and much needed relief.
She is the kind of doctor I feel safe sharing my situation safely with and I trust her concern for me as a patient. She is exactly the doctor I want as my primary care physician and I hope everyone is lucky to have a doctor like Dr. Police.
Jul 18, 2026
Very easy to obtain an appointment. Staff recognizes me & my wife, greats us by name. They are very courteous and punctual. Dr. Arcenas is very knowledgeable and includes my wife and I in my plan of care, including prescriptions and testing or procedures.
Jul 18, 2026
Dr. Gopal and his staff are excellent.
Jul 18, 2026
Dr. Gopal is a wonderful doctor and I've been seeing him last few years now. Always felt I'm well taken care of by him & his staff!
Jul 18, 2026
It was just super!!!
Jul 18, 2026
Excellent care
Jul 17, 2026
Timely response to my inquiry through the portal and swiftly scheduled appointment to address health concerns
Jul 17, 2026
Professional, well trained caring staff,short waiting times, pleasant up to date surroundings,great doctor,