Baptist Primary Care - Baptist South Internal Medicine
14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3
Jacksonville, FL 32258 Directions
4.9 out of 5
6,344 verified ratings
6,344 Ratings, 3,747 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 22, 2026
Kristie Vu, MD
Dr. Vu is an excellent Internist and Primary Care Physician.
Feb 22, 2026
Efficiency and friendliness
Feb 21, 2026
everything!!
Feb 21, 2026
Excellent medical facility
Feb 21, 2026
Dr Gopal and his staff are fantastic. They have cared for our family for years.
Feb 21, 2026
Dr. Gopal is patient in explaining my concerns so that I leave comforted. He greets with a smile each meeting. This makes me feel welcome!
Feb 21, 2026
I like everything from the Doctor who i am fortunate to see thru the ability to get everything that i need done at one place.
Feb 20, 2026
Longevity with my primary care physician.
Feb 20, 2026
Professional
Feb 20, 2026
Everyone is very friendly, and their attention to detail, and it's evident that they know what they're doing. My messages in myBaptistchart are always answered so quickly. I am always impressed with the level of professionalism of their entire office staff. love Dr Vu! She's always willing to listen to anything I say or ask and offers relevant and helpful advice on how to keep myself healthy. She is not judgmental, and seems to genuinely care about me.
Feb 20, 2026
Clean and very accessible
Feb 20, 2026
Dr. Arcenas is great we've been with him for 16 years and the staff is friendly.
Feb 19, 2026
Very organized and professional primary care providers, especially Dr. Police. Caring and courteous, well trained staff. Short wait times in office and more.
Feb 19, 2026
Everyone is friendly, cheerful and prepared to help if necessary
Feb 19, 2026
Friendly, fast and efficient. With Dr Arcenas I feel that he cares about me as a person, as well as a patient.
Feb 19, 2026
The office staff are always helpful and friendly. Dr. Vu is an absolute jem!
Feb 19, 2026
Very friendly employees. Dr's are great.
Feb 19, 2026
Experience personal
Feb 19, 2026
The staff were efficient and friendly. The physician is very friendly and knowledgeable.
Feb 19, 2026
Dr. Arcenas has always been very professional and caring. He's been keeping me healthy for years, I strongly recommend him.
Feb 19, 2026
Dr. Dickinson is the best PCP ever. And all the staff is Great!!!
Feb 19, 2026
Staff is very helpful and caring. Doctor Police is very knowledgeable and thorough. Highly recommend.
Feb 19, 2026
Helpful, professional and friendly staff. Comfortable waiting room.
Feb 19, 2026
Clean, friendly staff and prompt service.
Feb 19, 2026
Pleasant , clean, efficient
Feb 19, 2026
Great from my staff greeting you by calling you by your name with a pleasant smile, never have to wait they are on time with my appointment, the MA is very kind , helpful of my needs getting me checked in for Dr. The greatest Dr I have ever been to going over my problem explaining showing me how my system works . The new meds when given going over for interaction with my other meds . When I leave I have received the best of care knowing what is going on with my health issues, not leaving with just I will call in a RX I understand my feeling of being explained and being helpful during my appointment. I give this office a 10+.
Feb 19, 2026
Dr. Vu listens and cares about her patients
Feb 19, 2026
Clean, staff are very nice
Feb 18, 2026
Everything
Feb 18, 2026
Very professional, personal, answered all questions.
Feb 18, 2026
Everyone is so nice and so professional. Dr. Gopal is an exceptional doctor who is very caring.
Feb 18, 2026
Friendly, efficient, and clean.
Feb 18, 2026
Staff is helpful and doctors listen to you during an appointment.
Feb 16, 2026
The doctor's are exceptional, the care that provide is wonderful. Never feel rushed and able to discuss any health concern. Responsive.
The staff is so pleasant and also able to answer questions.
Feb 16, 2026
M Martinez-Heath DO is a wonderful provider
Feb 15, 2026
The doctor and the staff are professional.
Feb 15, 2026
Your location is convenient.
Feb 15, 2026
Friendly, Efficient-Great Communications
Feb 15, 2026
On time , very professional.
Feb 15, 2026
Dr. Arcenas and staff
Feb 14, 2026
It is easy to make an appointment and get in to see Dr Gopal Efficiently. Questions asked through the portal and test results are reviewed and explained promptly.
Dustin is friendly and compassionate.
Feb 14, 2026
Dr Vu! She is so caring and listens to your issues.
Feb 14, 2026
Convenient, Great Doctor's and Staff
Feb 14, 2026
Dr Gopal
Feb 14, 2026
Dr Anitha Police- internist
Feb 14, 2026
Love my doctor! Really good listener, answers all my questions and concerns in clear and concise language.
Feb 14, 2026
Customer service, nurses , and doctors all first class !!
Feb 14, 2026
They are professional and kind. Make me feel I am important.
Feb 13, 2026
Friendly staff.
Feb 12, 2026
Friendly staff, little wait time & Dr Gopal is wonderful!