Baptist Primary Care - Baptist South Internal Medicine
14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3
Jacksonville, FL 32258 Directions
4.9 out of 5
5,846 verified ratings
5,846 Ratings, 3,506 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 26, 2025
Jess Arcenas, MD
Friendly and efficient. Dr. Arcenas is on top of it all!
Dec 25, 2025
Dr Gopal is a great Dr. very professional and very caring. And very knowledgeable.
Dustin his nurse is very attentive and so is the entire staff.
Dec 25, 2025
Great people. Very friendly and knowledgeable.
Dec 25, 2025
Responsiveness!
Dec 24, 2025
Friendly personal
Clean facilities
Dec 24, 2025
Dr. Gopal, Kristen and Dustin are empathetic, friendly, professional and they listen and solve our problems. I’m grateful for having them in charge of my healthcare.
Dec 24, 2025
Everyone was polite and extremely courteous. I can’t say enough good things about Dr Gopal. I wish all Dr’s were as kind , compassionate and considerate as Dr Gopal.
Dec 24, 2025
Dr Arcenas
Dec 24, 2025
The warmth, the concern, the steps taken to insure my health and well-being. From the entrance receptionists, the PA’s, Doctor Police, to the billing/appointment staff member.
Dec 24, 2025
I love Baptis South
Dec 23, 2025
People are great
Dec 22, 2025
Courteous/friendly/efficient
Dec 22, 2025
My primary is Dr. Dickinson and I love the way she makes me feel heard and important as her patient.
Dec 22, 2025
Clean efficient and the personnel is on the ball.
Dec 22, 2025
Very organized and efficient . Provider is a 5 STAR professional. Staff are courteous and resoectful and competent.
Dec 21, 2025
Answered all my questions.
Dec 21, 2025
Dr. police is very knowledgeable and she goes above and beyond for her patients. The staff, is very professional and kind. Thanks so so much, i appreciate
you all.🙏🙏
Dec 21, 2025
I like the staff and the efficiency in which I am seen and taken care of
Dec 21, 2025
I love this office and the people in it who support Dr Gopal and the other doctors. I have been going here for 12 years and will go there forever. Going to the Dr. is generally an event I get very nervous about (especially as I get older). However, when I come here it is like visiting family and I know they have my best interests at heart. They are fantastic!
Dec 21, 2025
Very friendly staff
Dec 20, 2025
Professional, caring and responsive to my concerns. I enjoy the Chart where I can also post my concerns.
Dec 20, 2025
Quick,efficient, friendly
Dec 20, 2025
Always professional and truly care about patients. Preventative medicine always stressed. Great communicators and listeners. Dr Vu’s staff is the best.
Dec 19, 2025
Everyone is friendly knows what they are doing and pretty much appointments always on time
Dec 19, 2025
Fast and efficient help. We just love our Dr. Arcenas. He is always so eager to help my husband who is elderly and hard to get along with. Thank you so much for your service.
Dec 19, 2025
It’s clean, one-stop shopping.
Dec 19, 2025
Very courteous and efficient staff
Dec 19, 2025
Always patient centric compassionate health care emphasizing preventive care. Dr Vu and her team are the family that looks out for us. Professional, personable and great listener.
Dec 19, 2025
Professional, competent, and caring.
Dec 19, 2025
Dr. Gopal takes a lot of time with his patients
Dec 19, 2025
The front office staff is so nice and friendly.
My Doctor Vu is amazing as she explains everything to me and makes sure I understand it all before I leave.
Dec 18, 2025
everything
Dec 18, 2025
Friendly, thorough, and clear.
Dec 18, 2025
The doctors and staff
Dec 18, 2025
Dr Arcenas and the staff are excellent!
Dec 18, 2025
Dr. Gopal
Dec 18, 2025
They were very helpful when I was not feeling well. Thank you!
Dec 17, 2025
Staff is ipolite, courteous and always with a dmike
Dec 17, 2025
Clean and organized
Dec 17, 2025
Dr. Vu is compassionate, intelligent, and thorough.
Dec 17, 2025
Everyone is friendly and Doctor Dickinson is awesome!
Dec 17, 2025
I love my doctor
Dec 17, 2025
Excellent care
Dec 17, 2025
They work with you to help solve your problem
Dec 17, 2025
My doctor is great! He goes over my labs and discusses all my medical and mental issues. He has a great assistant who is so professional and relates to the patients. Receptionists are always pleasant and willing to assist with questions at check-in.
Dec 17, 2025
I really like Dr. Vu. She takes time to answer all my questions and is very caring and helpful.
Dec 15, 2025
Dr. Gopal and staff are the best. Always professional, takes time to listen, and explains treatment options. Support services (x-ray, lab, etc.) are on site and very convenient. Highly recommended.
Dec 15, 2025
Easy access for appointments
Excellent employees
Beautiful clean facility
Positive helping atmosphere
Excellent doctor
Dec 15, 2025
Dr was very professional and makes you feel comfortable . Spends time listening and explaining things to you .
Dec 15, 2025
professional and efficient