Baptist Primary Care - Baptist South Internal Medicine
14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3
Jacksonville, FL 32258 Directions
4.9 out of 5
5,092 verified ratings
5,092 Ratings, 2948 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 24, 2025
Anitha Police, MD
Doctor Police is AWESOME!!!!!
Aug 24, 2025
Everyone is kind here.
Aug 24, 2025
Timeliness and excellence of care
Aug 23, 2025
Great staff, efficiency.
Aug 23, 2025
Great service, very professional. Clean and comfy
Aug 23, 2025
Pleasant and helpful staff. They listen well. I have the best Dr. in Dr. VU!
Aug 23, 2025
Always take great care of me. Doctor and staff very professional & friendly. Been going to Baptist South & Downtown for all of my health care for approximately 19 years. No need to change or go anywhere else. Dr. J. Arcenas has been my long term primary physicians and I couldn’t ask for a better doctor who really cares about keeping you healthy.
Aug 23, 2025
The staff is very friendly and attentive.
Aug 23, 2025
Dr Vu and her staff are great. she is so knowledgeable.
Aug 22, 2025
Always greeted with a smile very helpful staff
Aug 21, 2025
The service is very good.
Aug 21, 2025
The Best Doctors!
Aug 21, 2025
Dr Gopal and his PA Duncan are fantastic
Aug 21, 2025
I have so much love & respect for Dr Arcenas. He truly cares about his patients & whenever possible, tries to offer options for treatment in their health decisions. I don’t know what I would do without him.
Aug 21, 2025
Friendly and efficient
Aug 21, 2025
I love Dr. Vu. She is a caring person that always listens and doesn’t rush you.
Aug 21, 2025
Welcomed, pleasant, professional staff.
Doctor fit me into his schedule on same day!
Efficient, attentive, personable and helpful Doctor.
X-ray- same day, steps away, again same feedback regarding staff/technician.
Facilities- clean
Parking- shuttle helpful
Aug 21, 2025
I love my doctor. The entire practice is efficient, friendly, loving, kind, informative, patient. I am thoroughly convinced that I get the very best care that can be had in Jacksonville, Florida.
Aug 21, 2025
Easy to find; good parking; excellent staff, excellent doctor
Aug 21, 2025
Efficient, kind, professional. Dr Vu really takes time to listen to concerns and discuss options.
Aug 21, 2025
Speaking with Michelle was a pleasure. She was polite, professional, and considerate. I felt assured that I had a thorough PACE. Thank You Michelle!
Aug 21, 2025
Friendliness of Dr. Vu and the time she takes to talk about health concerns. Also, the staff who are efficient and friendly.
Aug 21, 2025
Courteous, Professional, Caring, Knowledgeable. The staff communicates with you.
Aug 20, 2025
Professional and courteous
Aug 19, 2025
On time
Aug 18, 2025
Virtual appt.
Aug 18, 2025
friendly staff, excellent DR, brief wait time.
overall an excellent experience.
Aug 18, 2025
Timely and pleasant staff
Aug 17, 2025
The staff and doctors are great
Aug 17, 2025
Easy access
Aug 17, 2025
Doctor is caring and knowledgeable
Aug 16, 2025
Great people and Drs.
Aug 16, 2025
Knowledgeable friendly responsive
Aug 16, 2025
Everyone’s so kind and polite, Your taken in on time. Your Dr. listen’s when your having an issue and you don’t have to wait long to make an appointment.
Aug 16, 2025
Friendly team, quick visit, and thorough and personal physician!
Aug 16, 2025
Professional
Knowledgeable
Kind
Friendly
Aug 16, 2025
Every one was friendly, and especially my doctor is great.
Aug 16, 2025
Dr. Gopal is an exceptional doctor who is extremely professional and very kind.
Aug 16, 2025
Location, overall cleanliness, comfortable waiting area, exam rooms, professional staff. Since we moved to Florida Baptist primary care is our medical provider. We are very pleased with front desk team members, nurse assistants and physicians. Everyone is respectful and responsive to patient care needs. Dr Vu is the best. She takes the time to listen and problem solve underlying medical concerns.
Aug 16, 2025
Simply love my doctor and the entire staff!
Aug 16, 2025
Friendly and efficient
Aug 12, 2025
Efficient friendly staff. Excellent medical care.
Aug 12, 2025
Treated like family
Aug 11, 2025
Friendly and helpful people work in this office! I think Dr. Arcenas is great!
Aug 10, 2025
Dr. Vu and staff are awesome!!!!!
Aug 10, 2025
Great doctor and staff
Aug 9, 2025
Professional staff
Aug 9, 2025
Friendly staff and clean facility.
Aug 9, 2025
Friendly staff most of the time Justine up front is always very helpful and always smiles.
Aug 9, 2025
Responsive, available and the doctor is amazing.