Jess Arcenas, MD

Internal Medicine

Baptist Primary Care

14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3

Jacksonville, FL 32258 Directions

904.880.8388

www.baptistjax.com

4.9 out of 5

970 verified ratings

1 Location


Baptist Primary Care - Baptist South Internal Medicine

14534 Old St. Augustine Rd Suite 3120, Medical Office Building 3

Jacksonville, FL 32258

(904) 880-8388 Directions

970 Ratings, 531 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 26, 2025
Everyone is very friendly.

Sep 25, 2025
Friendly environment thanks to all who work in the office. Plus the fact that I have the best Primary Care Doctor in all of Florida.

Sep 25, 2025
Dr. Arcenas is great

Sep 25, 2025
Dr Arcenas

Sep 21, 2025
Very nice

Sep 20, 2025
Very prompt courteous service. Knowledgeable, caring attention by Dr. Arcenas. Not rushed during appointment. He knows my history thoroughly and has enough knowledge of my lifestyle to develop a plan of care and informed me of the effects and possible side effects to give me realistic expectations after prescribing an additional medication. I trust him with my health and well being after 8yrs as my PCP.

Sep 19, 2025
Caring doctor and efficient staff.

Sep 19, 2025
Dr. Arcenas is very knowledgeable and thorough. He is also kind and caring.

Sep 18, 2025
Staff is efficient and friendly. Dr Arcenas is the best.

Sep 18, 2025
Have been going to this office for years – staff is friendly and helpful – appointments run pretty much on time-parking is available

Sep 16, 2025
Very clean and well equipped Team members very professional and knowledgeable

Sep 15, 2025
Nothing. All good. No bad experiences.

Sep 14, 2025
Friendliest and professional staff.

Sep 13, 2025
Front office staff is very organized, attentive to making additional follow-up appointments scheduled before you leave. Everybody is professional and nice to interact with.

Sep 13, 2025
Everyone is professional and friendly.

Sep 12, 2025
The care

Sep 12, 2025
I sent a note to Dr. Arcenas thanking him for always being there for our family. He provides smart and caring information and we respect and appreciate his advice and insight. We feel fortunate to have him as our Doctor.

Sep 11, 2025
Very professional and knowledgeable staff

Sep 8, 2025
Nothing to dislike.

Sep 8, 2025
Great staff, caring and professional.

Sep 7, 2025
I have an understanding of Dr Arcenas plan he explained every as to understand his plan the staff was very professional and I would highly recommend Dr Arcenas and Baptist Health to anybody

Sep 6, 2025
My doctor is thorough and extremely dedicated to my health. It is apparent that he reviews my chart before my appointment. Dr. Arcenas reviews my meds, vaccines, plus other concerns with various specialists I see. I’ve never know a doctor that comes into the examination room so prepared with my medical history as Dr. Arcenas. The front office is positive, friendly, and a pleasure with appointments, etc.

Sep 6, 2025
I have been going to this office for over ten years, and I am greeted with a pleasant and welcoming front desk. The check-in process is painless, and the waiting time is minimal. My doctor always spent enough time listening to and discussing my medical needs. The MyBaptists portal is updated with all my medical history that was performed by the Baptist Medical System of providers. I can send messages and receive prompt responses. A GREAT MEDICAL SYSTEM AND PROVIDER!

Sep 6, 2025
Great staff and physician.

Sep 6, 2025
All the staff!

Sep 5, 2025
Dr Arcenas is great! He is thorough, attentive to my concerns and easy to contact. His staff is wonderful. Thank you!

Sep 5, 2025
Friendly and Professional Staff & I have a great Doctor!

Aug 29, 2025
My appointment was on time, friendly staff and clean building

Aug 24, 2025
Timeliness and excellence of care

Aug 23, 2025
Great service, very professional. Clean and comfy

Aug 23, 2025
Always take great care of me. Doctor and staff very professional & friendly. Been going to Baptist South & Downtown for all of my health care for approximately 19 years. No need to change or go anywhere else. Dr. J. Arcenas has been my long term primary physicians and I couldn’t ask for a better doctor who really cares about keeping you healthy.

Aug 21, 2025
I have so much love & respect for Dr Arcenas. He truly cares about his patients & whenever possible, tries to offer options for treatment in their health decisions. I don’t know what I would do without him.

Aug 21, 2025
Friendly and efficient

Aug 11, 2025
Friendly and helpful people work in this office! I think Dr. Arcenas is great!

Aug 9, 2025
Professional staff

Aug 9, 2025
Friendly staff and clean facility.

Aug 9, 2025
Dr. Arcenas is absolutely wonderful. Such a caring and insightful doctor who truly looks into his patients health concerns. He has diagnosed our family's health problems accurately and treated us successfully.

Aug 7, 2025
EVERYBODY THERE ARE A PLEASURE TO WORK WITH. KIND AND THOUGHTFUL.

Aug 7, 2025
Dr listens

Aug 4, 2025
The Staff are kind & professional . Appointments are kept very close to scheduled time . Dr Arcenas takes his time listening to me & never rushes me . At my recent Medicare Annual Wellness visit he spent a great deal of time examining every body system & providing helpful information about his findings . He asks probing questions & is an attentive listener . I feel like I am privileged to have such a great Doctor managing my care . I hear how other people feel like their PCP does not take time with them & really does not care .

Aug 4, 2025
Dr. Arcenas is outstanding. I would recommend him to anyone.

Aug 4, 2025
The office is clean and or ganized. The orovider is thorough and competent rhe staff are orifesdional and courteous.

Aug 2, 2025
Everyone is very friendly and helpful

Aug 2, 2025
Dr. Arcenas and the staff are very warmth, accommodating and professional

Aug 2, 2025
Staff and doctors.

Aug 2, 2025
Professional and very courteous They run an on time appointment desk

Jul 31, 2025
great staff and caring doctor

Jul 31, 2025
Friendly staff

Jul 27, 2025
The people.

Jul 27, 2025
Always excellent service