Spine & Pain Program: Midland
555 W. Wackerly Street, Suite 3625
Midland, MI 48640 Directions
4.6 out of 5
1,821 verified ratings
1,821 Ratings, 964 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Spine & Pain Program: Midland for knowledgeable, compassionate providers (notably Nicole and Arianna) and friendly, professional staff. Many report improved pain, mobility, and effective treatment plans including injections and medication adjustments. Common criticisms focus on long appointment and procedure waitlists and occasional phone/administrative issues. Overall sentiment is highly positive about clinical care and provider bedside manner, with access and scheduling logistics as main pain points.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Ariana Schempp, A.P.R.N., F.N.P.-B.C., M.S.N.
What would you tell family and friends about your experience with this provider?
Very good & would recommend her.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Yes talks to you let's you know what going on and why.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
I felt as though she already came in with a plan for me as the patient before she ever met me and truly asked my story. I felt as though I wasn’t really listened too. And staff didn’t go out of their way to truly make an impression.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Not a criticism, but the appointment seemed abit rushed
Sep 27, 2026
What would you tell family and friends about your experience with this provider?
This pain clinic is incredible. The staff is very knowledgeable and very caring, and I had great success with their evaluations and recommendations
Sep 26, 2026
What would you tell family and friends about your experience with this provider?
Friendly office. Everyone seems to care.
Sep 26, 2026
What would you tell family and friends about your experience with this provider?
It was great
Sep 25, 2026
What would you tell family and friends about your experience with this provider?
She is the best smart, kind and to the point
Sep 25, 2026
What would you tell family and friends about your experience with this provider?
The entire staff is fantastic! All of them!
Sep 24, 2026
Sep 24, 2026
I was handed a photocopied handout and told, “this is how we treat patients,” rather than a tailored health plan. Zero compassion.
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
I really felt like I was being heard. This was my first visit. She let me know what we can try and I let her know what I have tried and don't do or I do at home cause physical therapist said there is nothing else they can do which I understand.
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
Dr. Shanks was amazing she made me feel wonderful about my needs for the first time I finally found someone to listen to me and understand me and start to come up with a good plan that was not all about medications she is amazing and I am a complicated patient, because of all the health issues i've had and everything i've gone through, and she listened to me thoroughly. Thank you so much
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend her!
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
Above and beyond care!
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
This is the place to go. But dont be more than 10 min late or they WILL CANCEL YOU.
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
Excellent facility and great people
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
I was handed a photocopied handout and told “this is how we treat patients” rather than a tailored health plan. Zero compassion.
Sep 23, 2026
What would you tell family and friends about your experience with this provider?
So far I have no regrets from their services. The pain I had has almost disappeared.
Sep 23, 2026
What would you tell family and friends about your experience with this provider?
Absolutely! A wonderful experience and have shared my experience with others. If all medical professionals were like this office , we would have more faith in the medical system.
Sep 23, 2026
What would you tell family and friends about your experience with this provider?
Good people working there and I highly recommend them
Sep 23, 2026
What would you tell family and friends about your experience with this provider?
Nicole was a God send to me. !!!! I cannot say enough about what a thoughtful and caring person She is so kind and compassionate. Very thorough. I feel very blessed to have had her as my provider. 🙏
Sep 22, 2026
What would you tell family and friends about your experience with this provider?
I would not recommend this practice. Care is minimal compared to my pain levels. Usually I feel treated like a number not a person. And appointment availability is not enough to deal with my multiple spine issies
Sep 21, 2026
What would you tell family and friends about your experience with this provider?
Lissen well and explains things so you understand. Friendly
Sep 20, 2026
What would you tell family and friends about your experience with this provider?
Professional, courteous, friendly and helpful.
Sep 20, 2026
What would you tell family and friends about your experience with this provider?
Caring an helpful
Sep 19, 2026
What would you tell family and friends about your experience with this provider?
Experience was very good. My initial appointment was rescheduled do to not enough workers. Over all good experience
Sep 19, 2026
What would you tell family and friends about your experience with this provider?
Everyone is friendly and professional they always listen to what you have to say.
Sep 19, 2026
What would you tell family and friends about your experience with this provider?
Excellent staff and very knowledgeable and caring
Sep 19, 2026
What would you tell family and friends about your experience with this provider?
Very slow response time from visit to response for treatment
Sep 19, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Sep 19, 2026
What would you tell family and friends about your experience with this provider?
The office staff and medical staff both are helpful in setting my goals for my medical condition
Sep 18, 2026
What would you tell family and friends about your experience with this provider?
Ariana Schempp is very friendly and supportive. She expresses herself in a very confident way, so her assurance encourages me to try her ideas for decreasing my pain.
Sep 18, 2026
What would you tell family and friends about your experience with this provider?
You will be in great hands. I will continue to go there as needed. I highly recommend them.
Sep 18, 2026
What would you tell family and friends about your experience with this provider?
Awesome,would recommend
Sep 18, 2026
What would you tell family and friends about your experience with this provider?
They are there for you and provide excellent care.
Sep 18, 2026
What would you tell family and friends about your experience with this provider?
Nicole is an excellent medical professional!!
Sep 17, 2026
What would you tell family and friends about your experience with this provider?
Always kind, listen to what you say, work toward your best health outcome
Sep 17, 2026
What would you tell family and friends about your experience with this provider?
For first visit I was pleasantly surprised at the care and providers.
Sep 16, 2026
What would you tell family and friends about your experience with this provider?
Ariana is awesome. I really feel that she listens and cares and wants to work with me to address my issues. I am totally pleased with her.
Sep 16, 2026
What would you tell family and friends about your experience with this provider?
Best care ever
Sep 16, 2026
What would you tell family and friends about your experience with this provider?
Staff was very nice . Dr was very knowledgeable in what things would be best for me.
Sep 16, 2026
What would you tell family and friends about your experience with this provider?
Good provider, dont hesitate to go abd see.
Sep 15, 2026
What would you tell family and friends about your experience with this provider?
Excellent place to go
Sep 14, 2026
What would you tell family and friends about your experience with this provider?
I am a new patient so don't have a lot of feedback yet. But I am satisfied so far. My only concern is they are so busy as and that makes appointments so far out.
Sep 14, 2026
What would you tell family and friends about your experience with this provider?
Very difficult to understand the medical ‘speak’
Sep 13, 2026
What would you tell family and friends about your experience with this provider?
The staff and the office is very consistent in getting you in for your appointment
Sep 12, 2026
What would you tell family and friends about your experience with this provider?
Great but wish I could do phone and video visit when out of state or explore ways to receive services with cooperating medical centers in other states.
Sep 12, 2026
What would you tell family and friends about your experience with this provider?
They are very kind , compassionate and explain things well . That they truly care about your wellbeing & get to the bottom of things.
Sep 12, 2026
What would you tell family and friends about your experience with this provider?
Caring, professional and attentive to your issues. They are very informative and practical with a good treatment plan for their patients.