Southwest Eye Institute ~ Cataract & Glaucoma Center In West El Paso
Ophthalmology
Westside
4171 N. Mesa St., Building D Suite 100
El Paso, TX 79902 Directions
4.9 out of 5
2,672 verified ratings
2,672 Ratings, 2,593 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Nov 2, 2026
Michelle Serrano, OD
Great service everyone very helpful
Nov 2, 2026
I found doctor to be very informative. I would recommend to my family when needed.
Oct 31, 2026
Very organized office. Friendly staff. Dr. McNelly examined my eyes and was able to provide information to resolve my eye problem. Thanks to Dr. McNelly and the staff.
Oct 31, 2026
Did a great job
Oct 31, 2026
Happy outcome!
Oct 31, 2026
First time. It was a very com
Oct 31, 2026
Very friendly and professional
Oct 31, 2026
Very pleasant - professional - very good exam . I trust her completely.
Oct 31, 2026
Great, understanding, informative and a lot of fun
Thanks
Ann J.
Oct 30, 2026
Excellent. I will be back. Thank you
Oct 30, 2026
Highly recommend. Great doctor and office staff.
Oct 30, 2026
Excellent and professional service.
Oct 30, 2026
excelent service with her
Oct 30, 2026
I had a very informative discussion about my vision and I was impressed by Dr. Cole because his bedside manner they are very professional and very friendly.
Oct 30, 2026
I was in & out at the appointed time. Friendly staff. An easy visit with no complaints.
Oct 29, 2026
Always willing to answer any questions. Prompt and to the point.
Oct 29, 2026
Very detailed when explating. Takes time to answer questions/concerns.
Very happy with overall service
Oct 29, 2026
Dr. Maldonado was very professional and courteous. I was there for a post-op check up and she brought me in, tested the results of the surgery and answered all my questions. I was very impressed with her and her work ethic. Thank you, Dr. Maldonado!
Oct 29, 2026
As usual the Dr. Is very positive, happy person, explains everything before you can ask.
Oct 29, 2026
Good Doctor and very thorough with all of my information and very caring.
Oct 28, 2026
My visit was professional & efficient!
Oct 28, 2026
It's always wonderful very professional and friendly 😊
Oct 28, 2026
Always displays the highest level of professionalism and is a great communicator on every visit. Easy to talk to and gives easily understandable explanations about my situation. He goes out of his way to make you feel like you just had a visit with a good friend. I wish more medical appointments would be like his, FIVE STARS !!!
Oct 28, 2026
My visit with doctor De la Torres was a outstanding visit. This doctor/ Veteran as well, took the time to listen to my concerns. Even to say he was a better doctor from my previous. For a patient to say that is because he did not make me feel like a number! He actually cared and if anyone would want to be heard and assisted I highly recommend to see him
Oct 27, 2026
As always, Dr Tafoya and his staff are extremely professional, attentive to patients questions and very good in communicating the status of ones health.
Oct 27, 2026
Love the way she explains and breaks down what's actually going on with my test and results.
Oct 26, 2026
Trato amable y muy profesional
Oct 25, 2026
Great Physician. Answered all questions asked
Oct 25, 2026
The very best care I have ever had. Dr. Shelley is amazing. I had a serious eye infection and he was very attentive, and helped me get through a very excruciating experience, constant follow up and attention to me the staff was perfect, can’t say enough about the experience I had
Oct 24, 2026
Explained everything well. Friendly, listens well even though you could tell he was in a hurry because of other patients.
I would go back and see him again if needed.
Oct 24, 2026
Great doctor. Takes time to listen and explain
Oct 24, 2026
Excellent! Dr. Shelley, OD is the best him and his team are awesome I was given the opportunity to see another Dr. When Dr. Shelley, OD wasn't available I personally chose not to see other Dr. That's how much I like & trust Dr. Shelley,OD & his team
Oct 24, 2026
She is a very caring person. Always ensuring I have the best attention and that I feel good with the prescription
Oct 24, 2026
Fast and friendly customer service
Oct 24, 2026
Awesome!!
Oct 24, 2026
Dr Shelley is always up to date on the newest things going on with both mine and my wife's eyes. He is VERY kind and listens to all our concerns. He really cares about his patients!
Oct 23, 2026
Thorough review and discussion of my vision and medical condition over the past year. Professional sympathy of age related health problems, and professional responses to my questions. Overall friendly manner.
Oct 23, 2026
Dr. De La Torre, as always, is always patient with me. I like to ask questions and he explains things so that I, a 71 year old, can understand. Excellent patient care!
Oct 23, 2026
Excellent! Explains everything that’s going on with your eyesight in detail and asks if you have any questions or concerns.
Oct 23, 2026
Doctor McNelly was kind, considerate and comforting. He kept me while informed and did a fantastic job
Oct 23, 2026
Very nice and respectful
Oct 23, 2026
Excellent
Oct 23, 2026
Thorough eye exams and provides a complete explanation of the results.
Oct 23, 2026
Very pleasant and thorough with lots of information. Glad to meet her and her staff.
Oct 22, 2026
Great
Oct 22, 2026
Excellent doctor.
Oct 21, 2026
Like always , he was very professional and knowledgeable! He answered all my questions!
Oct 21, 2026
Good
Oct 21, 2026
Dr. Shelley is very thorough in his examination and takes time to review your eye health and answer any questions you may have.
Oct 20, 2026
great bedside manner/professional/informative