MyMichigan Family Medicine: Bay City (Euclid Road)
4040 N. Euclid Road
Bay City, MI 48706 Directions
4.8 out of 5
1,104 verified ratings
1,104 Ratings, 708 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise compassionate, attentive care at MyMichigan Family Medicine: Bay City—highlighting providers who listen, explain clearly, and make patients feel heard and comfortable. Staff are described as friendly, professional, and welcoming. Multiple comments note timely MyChart responses and thorough, personalized management (e.g., hypertension). A repeated concern is long delays to establish care or being placed on waiting lists. Overall sentiment is strongly positive about clinical skill and bedside manner.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 19, 2026
Sefako Phala, M.D.
Dr. Phala is very good at handling my medical needs due to my prior history. I would recommend him and his staff to anyone who needs a good and caring doctor.
Sep 18, 2026
Excellent!
Sep 10, 2026
What would you tell family and friends about your experience with this provider?
I received good care from the office. I definitely recommend the office.
Sep 9, 2026
What would you tell family and friends about your experience with this provider?
Everyone in the office is great. Dr. Phala cares about the well-being of his patients and never dismisses issues.
Sep 9, 2026
What would you tell family and friends about your experience with this provider?
Super
Sep 8, 2026
What would you tell family and friends about your experience with this provider?
Very good,
Sep 7, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Sep 7, 2026
What would you tell family and friends about your experience with this provider?
Very professional and knowledgeable. I didn’t feel like I was just quick money. She took the time to listen and explain to me.
Sep 7, 2026
What would you tell family and friends about your experience with this provider?
Everyone has always been very nice
Sep 7, 2026
What would you tell family and friends about your experience with this provider?
She is the best Doctor I have ever had. She listens to me, she cares, and she asks me questions about my issues to help her better serve my needs. We discuss my medical issues she doesn't ever make me feel rushed or not listened to. I moved almost an hour away, and I will not change Doctor's she really is the best I have ever found.
Sep 6, 2026
What would you tell family and friends about your experience with this provider?
Kelli is great, empathetic, knowledgeable, and very personable. I appreciate her help
Sep 4, 2026
What would you tell family and friends about your experience with this provider?
I would tell them how I love that I can go to the chart and know what my tests are and the ease of getting tested done I can compare with earlier tests I like this option
Sep 4, 2026
What would you tell family and friends about your experience with this provider?
Very easy to get help
Sep 4, 2026
What would you tell family and friends about your experience with this provider?
I would tell them Dr is great. Office manager is never friendly and policies for seeing patients not good.
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
Caring and helpful. Listened to my health needs.
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
Excellent service
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
Very good doctor and office is now very professional.
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
The staff is excellent. I would recommend them to all of my family and friends.
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
We'll always listen to what you have to say. And try to come up with the best possible outcome. That is based for each individual patient
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
It was great
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
Doctor is very knowledgeable. She’s friendly and takes the time to know you and understand what you need. I would highly recommend her
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
Dr Phala is very caring and takes time to listen to you. I never feel rushed or unheard when I have an appointment.
Aug 30, 2026
What would you tell family and friends about your experience with this provider?
It’s good
Aug 29, 2026
What would you tell family and friends about your experience with this provider?
Dr Sefako is one of the best Drs I've ever dealt with. He is careing, compassionate, kind and always seems interested in what I have to say. As for his support staff, whenever I leave a message for him or his MA to get back with me by phone it has NEVER happened yet!!!! That is very unfortunate because whenever I go in to his office I just love the care and attention I receive.
Aug 29, 2026
What would you tell family and friends about your experience with this provider?
Good Dr, friendly
Aug 29, 2026
What would you tell family and friends about your experience with this provider?
I’ve only had one experience so far, but I was positively impressed.
Aug 28, 2026
What would you tell family and friends about your experience with this provider?
She listens!
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
Pleasant and real
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
We like how she takes time with us and explains details.
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
😊
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Kelli is very patient and professional. She does not rush you so I feel comfortable telling her all my health concerns.
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
Love Dr. Kellie and Nurse Kim. They are our favorites!
Aug 21, 2026
What would you tell family and friends about your experience with this provider?
I wish I could take Kelli to [STATE] with me for the winter. I am very happy with her!
Aug 20, 2026
What would you tell family and friends about your experience with this provider?
Dr Sefako Phala listens to all my concerns and explains all my medications. I would recommend him to anyone needing a physician.
Aug 19, 2026
What would you tell family and friends about your experience with this provider?
The door was locked almost 2 minutes after my scheduled 7:45 appointment. The wait time in the lobby just to see Dr. Sefako Phala was about 16 minutes. Okay, no big deal, but the CSR [ ] who checks people in on the right side of the CSR area was not very personable when she verified my address, insurance, etc., even though I had checked in online prior. No greetings and no eye contact. Not a good first impression in the morning. Everything else was great.
Aug 19, 2026
What would you tell family and friends about your experience with this provider?
I had to find a new health care provider and after many weeks of research I selected Dr. Brittany Phala. I am so happy that I did - she is wonderful and the office staff is pretty great too.
Aug 19, 2026
What would you tell family and friends about your experience with this provider?
Dr. Phala always takes time to listen to my concerns and explore all avenues to find solutions. I would highly reccomend her to anyone.
Aug 15, 2026
What would you tell family and friends about your experience with this provider?
I recommend them to this facility
Aug 15, 2026
What would you tell family and friends about your experience with this provider?
I feel o have a great doctor who listens to my concerns and cares about my health.
Aug 14, 2026
What would you tell family and friends about your experience with this provider?
Good
Aug 14, 2026
What would you tell family and friends about your experience with this provider?
I would recommend.
Aug 14, 2026
What would you tell family and friends about your experience with this provider?
Love dr. Phala cause she takes the time to listen to me, and cares about me.
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
All around my experience 😁 very good 😊
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
That she is caring and listens to your issues and if something is not right she tells you right up front and doesn’t beat around the bush
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Dr Brittney Phala’s care is always a 10. However she asked me to have my blood pressure taken a few weeks after I saw her to recheck it. An appointment was made for [DATE] at 9 AM to do this with a staff member. I arrived at 8:50 AM and I left at 9;38 because I had not been seen yet and needed to be in Saginaw at 10 AM. Very poor scheduling.
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Wonderful kind and knowledgeable doctor. Easy to talk to. Highly recommend.
Aug 11, 2026
What would you tell family and friends about your experience with this provider?
Treats me respectfully and listens to my concerns.
Aug 11, 2026
What would you tell family and friends about your experience with this provider?
Excellent Dr Brittany Phala always listens to me and gets and answer for me right away and I feel like she really hears me and helps me with whatever question or problem I may be dealing with. She is an exceptional Doctor especially her listening skills. I can't say enough good things about her. Love her as a person too.
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
The removal of seven stitches from my top lip was somewhat painful. I asked Kelli for some pain medication but did not receive any. The actual procedure of receiving the stitches was painless, compared to the removal.
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Dr. Brittany Phala is awesome. Listens, is very caring, always helpful.