MyMichigan Family Medicine: Bay City (Euclid Road)
4040 N. Euclid Road
Bay City, MI 48706 Directions
4.8 out of 5
1,258 verified ratings
1,258 Ratings, 786 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise compassionate, attentive care at MyMichigan Family Medicine: Bay City—highlighting providers who listen, explain clearly, and make patients feel heard and comfortable. Staff are described as friendly, professional, and welcoming. Multiple comments note timely MyChart responses and thorough, personalized management (e.g., hypertension). A repeated concern is long delays to establish care or being placed on waiting lists. Overall sentiment is strongly positive about clinical skill and bedside manner.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 19, 2026
Brittny Schwab, F.N.P.-B.C., M.S.N.
What would you tell family and friends about your experience with this provider?
They were very nice, and took care of all my referrals. I was very surprised how friendly everyone was. Especially with how young the staff was. I’m very glad to be with this office since I’m a new patient and I just moved to the state of Michigan from [STATE]. And I was nervous to find a new primary. Especially since I have a lot of complex health problems. Thank you for showing empathy.
Oct 18, 2026
What would you tell family and friends about your experience with this provider?
Great care!
Oct 18, 2026
What would you tell family and friends about your experience with this provider?
how friendly she is and all of the people that work there
Oct 18, 2026
What would you tell family and friends about your experience with this provider?
I have really appreciated the concern and care I receive from Kelly Christi in my appointments. She is knowledgeable and understandable in explaining things especially why she reached the treatment option she did. She is approachable and has a good sense of humor which puts me at ease. I really like Kelly.
Oct 17, 2026
What would you tell family and friends about your experience with this provider?
The telephone appointment happened on time but i did not get a call back regarding urine tests even though i was suffering from this complaint. The test was completed on Friday, albeit late on Friday. I did not get a call back as of 1:20pm on Saturday. I understand they do not have office hours on Saturday. It's looking treatment won't begin in a timely fashion.
Oct 16, 2026
What would you tell family and friends about your experience with this provider?
I had a very good experience. I would recommend them to everybody.
Oct 16, 2026
What would you tell family and friends about your experience with this provider?
I needed a new complete health system, due to the sudden death of my longtime physician. MyMichigan filled this quickly and seamlessly.
Oct 16, 2026
What would you tell family and friends about your experience with this provider?
Awesome Doctor and staff. Unfortunately they are so “ UNDER STAFFED ITS UNBELIEVABLE. So few doing so much to help patients.
Oct 16, 2026
What would you tell family and friends about your experience with this provider?
Great PCP. The overall operation of the office has improved greatly. Service is genuine and caring.
Oct 16, 2026
What would you tell family and friends about your experience with this provider?
Dr. B Phala is the best. She listens to concerns, discusses options and best choices/practices. She is encouraging, and wants me to do and feel my best.
Oct 16, 2026
What would you tell family and friends about your experience with this provider?
Best doctor ever
Oct 15, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable, informative, timely and nursing staff friendly, helpful. Two of the three front reception area are not friendly nor helpful, one young lady very nice and helpful at front desk,( [ ] sits to the side).
Oct 15, 2026
What would you tell family and friends about your experience with this provider?
Dr Kelli Christie is the best doctor I have ever had in my lifetime. She is friendly, best majors, polite, listens to everything you have to say. Gets to the bottom of any problems and issues you are having. Sends you for tests if needed. Out side specialists if needed. I just love everything about her! I recommend her to everyone I know, and if your thinking about finding a new doctor I do recommend Dr Kelli Christie! She works thru MiMichigan which is a good thing to me as well! Thanks for reading if you made it this far 🥰
Oct 15, 2026
What would you tell family and friends about your experience with this provider?
I’ve recommended family and friends to his office.
Oct 15, 2026
What would you tell family and friends about your experience with this provider?
Brittney is the best Doctor ! She is so nice always and cares
Oct 14, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable and was genuinely interested in my health problems I was having with myself on that day
Oct 14, 2026
What would you tell family and friends about your experience with this provider?
they do a great job
Oct 14, 2026
What would you tell family and friends about your experience with this provider?
Kellie is knowledgeable. But lacks a timely in response to messages when their urgent.
Oct 14, 2026
What would you tell family and friends about your experience with this provider?
I would recommend Kelli! She has a positive upbeat attitude that is comforting to the patient. She makes you feel like a lifelong friend and not just an appointment. You feel listened to and understood. She’s one of a kind.
Oct 14, 2026
What would you tell family and friends about your experience with this provider?
Keep up the great work!!!!
Oct 13, 2026
What would you tell family and friends about your experience with this provider?
I tell (any / everyone) who asks about (my / a) doctor. That Dr. Phala is th best, as far as I'm concerned. Always getting to th bottom of things, as soon as possible. Getting tests, procedures, imaging ASAP!
Oct 13, 2026
What would you tell family and friends about your experience with this provider?
I love my Doc she is great and I tell everyone about her..
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
I was nervous to see a new provider but Kellie was friendly and comforting.
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
I'm not understanding why a doctor's office will not see patients who are ill. Why have I been limited to virtual appointments? I have had virtual appointments that because I had not been seen in person I have become even more ill because dr was not able to listen to my lungs, heart, etc. to determine the proper course of action. Even as a follow-up visit, not being able to be seen in person because you are on antibiotics. Any other dr I have ever had experience with (either myself, my children, my husband, my parents) the dr at EACH visit listens to heart & lungs, looks into eyes, ears, mouth no matter what the patient is there for.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Treated me with respect even for the minor questions and exams that I requested and required for my own piece of mind in a very professional way
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
They care about your needs and wants 100% attention is on me when I feel like I’m there I haven’t had any complaints I been going here for almost a year now and I couldn’t be happier
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
He’s courteous caring knowledgeable professional. He’s a fantastic doctor.
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
I waited 4 months to see Dr as a new patient. When I arrived I was told they were short staffed and would have to rescheduled. I stated I had waited 4 months for this appt. They reconsider and I was seen. The doctor was friendly and thorough. My first visit I will give her an A. We will see how it goes.
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
She has my best interest in helping me.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
The only issue I do have is how often it seems DRs and or PA’s seem to change. Hopefully Kelly does stay she is friendly and seems to genuinely care about your needs and questions I have yet to meet new DR coming in but don’t have a concern if I have to see Kelly when needed.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Highest professionalism in the area. Up to date care. Not rushed, quality care.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
You can trust them. As I’m gone quite a bit I always look forward to seeing them when I’m back again
Oct 8, 2026
What would you tell family and friends about your experience with this provider?
Excellent doctor, I changed my insurance so I continue having her as my doctor. Would 100% recommend her to others.
Oct 8, 2026
What would you tell family and friends about your experience with this provider?
And Doctor Fallon is good when you call the office. It seems like you get to run around as far as getting in and have to always get back with. You. Couldn’t get my own flu shot there without getting an appointment so I got elsewhere overall I do like going to Files. Sometimes I tried talking to the staff at the front desk.
Oct 8, 2026
What would you tell family and friends about your experience with this provider?
I have been so satisfied with mt visits with Dr Phala from day one. She truly cares and and always does everything possible to help!
Oct 7, 2026
What would you tell family and friends about your experience with this provider?
Very easy to talk to and was always interested in what i ask or say.
Oct 7, 2026
What would you tell family and friends about your experience with this provider?
I appreciate that Dr Phala gives me his advice about my care but leaves the final decision with me without giving me a hard time if my choice differs from his.
Oct 7, 2026
What would you tell family and friends about your experience with this provider?
Dr. Phala is always friendly and detailed when I see or talk to her. I have absolutely no issues with her.
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
He is easy to talk to and really cares
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
The office/phone answering or call back are horrible. Rarely do you ever speak to anyone until you first leave a/mutli messages. Sometimes done feel I’m being taken seriously.
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, through friendly staff that treat you with respect.
Oct 3, 2026
What would you tell family and friends about your experience with this provider?
Very satisfied with Dr. Brittany Phala. Never rushed at the appointment. She takes time to answer all questions and follow up on all previous health concerns. Definitely a collaborative Dr./patient plan of care. Love her.
Oct 2, 2026
What would you tell family and friends about your experience with this provider?
Although I had dropped off paper work previously this was my first official visit with Dr. Phala. I had a very positive experience with the office staff and I thought Dr. Phala was great!
Oct 1, 2026
What would you tell family and friends about your experience with this provider?
Dr Phala is a rock star and very personable. I would not look anywhere else for a health professional
Oct 1, 2026
What would you tell family and friends about your experience with this provider?
She gives you the time of day. She doesn’t rush you in and out. Very caring.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
The medical care is friendly, thorough and thoughtful. I have never felt rushed or dismissed. I completely trust Brittny's recommendations and appreciate her referrals. I am pleased to have this medical care relationship!
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
She is an excellent doctor and I trust her expertise and value her as a physician and as a caregiver, which do not always go together.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
I would and have recommended her to my friends and family who do go to her as their provider too. We are all happy with her care, kindness, thoroughness and professionalism!
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
brittny and her staff are all awesome!!