Brittany Phala, M.D.
Family Medicine
4040 N. Euclid Road
Bay City, MI 48706 Directions
4.8 out of 5
546 verified ratings
1 Location
546 Ratings, 377 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. Phala for compassionate, attentive, and thorough care. Many highlight her listening skills, clear explanations, timely MyChart responses, and genuine concern for both medical and emotional needs. Office staff are described as friendly and professional, creating a comfortable environment. Frequent recommendations and long-term patient loyalty reflect high trust and confidence in her clinical judgment. A few comments note limited same-day appointment availability.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 13, 2026
Dr Brittany Phala has excellent communication with her patients, knowledgeable about medical, and she truly cares about her patients. She is great listener and takes the time to make sure a patient is heard. I would recommend her to my family and friends. The office staff are nice, friendly, and answers the phone. We need more doctors like her!!!!
May 6, 2026
What would you tell family and friends about your experience with this provider?
Always tell Family and Friends. Dr Brittany Phala and her staff are the best. And I highly recommend her and her team!
May 6, 2026
What would you tell family and friends about your experience with this provider?
Dr. Brittany Phala is the best family doctors. Very knowledgeable and always takes the time to listen and explain things.
Apr 29, 2026
What would you tell family and friends about your experience with this provider?
Great office staff and doctors. Have referred friends to them.
Apr 25, 2026
What would you tell family and friends about your experience with this provider?
Extremely thoughtful manner and made me feel comfortable and confident. I trust Dr. Phala and look forward to working with her in the future. She wants to help solve issues. Would gladly refer others.
Apr 25, 2026
What would you tell family and friends about your experience with this provider?
They are excellent and they are personable and listen
Apr 25, 2026
What would you tell family and friends about your experience with this provider?
Great
Apr 24, 2026
What would you tell family and friends about your experience with this provider?
My family physician is the best one I've ever had. She's thorough with examining and she explains what she's doing and why. She's there every time I need her. I'm 100% comfortable with her and trust her 100%.. She genuinely cares and seems very passionate about her career. I can imagine her as a young girl dreaming about being a doctor when she grew up. It was meant to be. She was born to help heal the world. I'm thankful to have found her when I moved to Bay City. She's the perfect match for my family.
Apr 24, 2026
What would you tell family and friends about your experience with this provider?
She is the kindest doctor I have ever met.
Apr 23, 2026
What would you tell family and friends about your experience with this provider?
This was the first visit I had with Dr. Brittany Phala, I usually see her husband but she was very helpful and pleasant to talk with. It was also my first Vidio phone visit and I found it was very easy to do.
Apr 22, 2026
What would you tell family and friends about your experience with this provider?
She always there when i need her..and she listen to me..
Apr 22, 2026
What would you tell family and friends about your experience with this provider?
I’ve been going to this office for close to 40 years with Ann Connaghan in the beginning and the transferring to Dr. Brittaney. Never had an issue. Knowledgeable, kind, considerate. Can’t get any better than that
Apr 22, 2026
What would you tell family and friends about your experience with this provider?
best overall convenience, appointments on time and the doctor listens to what you have to say. the staff is right there to answer any questions and they're courteous.
Apr 21, 2026
What would you tell family and friends about your experience with this provider?
Absolutely she’s the best
Apr 18, 2026
What would you tell family and friends about your experience with this provider?
Very caring, never rushed. Always respects your needs.
Apr 18, 2026
What would you tell family and friends about your experience with this provider?
Very friendly, comfortable setting. Dr and all personnel are very cordial and put me at ease
Apr 18, 2026
What would you tell family and friends about your experience with this provider?
A good service, very pleasant to be around all of them. And I recommend them highly to anyone who needs a doctor.
Apr 17, 2026
What would you tell family and friends about your experience with this provider?
This office is amazing. Dr Brittany listens and respect your thoughts on your care. You are not just a number it feels like family that you can share everything with. I always recommend this office when asked if people are looking for a new one. My whole family comes to this office. I appreciate Dr Brittany more then words can say.
Apr 15, 2026
What would you tell family and friends about your experience with this provider?
She is a kind, caring and empathetic doctor. The staff is friendly & prompt.
Apr 14, 2026
What would you tell family and friends about your experience with this provider?
I have, brought her new patients. She really takes her time with each patient.
Apr 14, 2026
What would you tell family and friends about your experience with this provider?
That I switch my insurance to make sure I stay at that office because I appreciate the service I received
Apr 12, 2026
What would you tell family and friends about your experience with this provider?
Clean office. Staff good. Ust wish id get return phone calls
Apr 11, 2026
What would you tell family and friends about your experience with this provider?
She is highly recommended.
Apr 11, 2026
What would you tell family and friends about your experience with this provider?
I love my provider and always feel like she is listening to my concerns with care
Apr 11, 2026
What would you tell family and friends about your experience with this provider?
Please call Dr brittany.
Apr 11, 2026
What would you tell family and friends about your experience with this provider?
Dr Phala never rushes through appointments, and listens and regards my opinion
Apr 11, 2026
What would you tell family and friends about your experience with this provider?
Love Dr. Brittany
Apr 10, 2026
What would you tell family and friends about your experience with this provider?
Totally satisfied.. recommend her
Apr 10, 2026
What would you tell family and friends about your experience with this provider?
Friendly staff, caring doctors and medical team, thorough, considerate and compassionate.
Apr 10, 2026
What would you tell family and friends about your experience with this provider?
I absolutely love my family dr. She is the best family doctor I've ever had. She listens to my concerns and offers suggestions that make sense. She is caring, kind and competent in treating my medical concerns. I am extremely happy with her care.
Apr 10, 2026
What would you tell family and friends about your experience with this provider?
That’s he’s very good and she listened to what you have to say and while you were there, they have such a long waiting list. They must be good. I’m trying to get my daughter in as a patient too.
Apr 6, 2026
What would you tell family and friends about your experience with this provider?
She's wonderful and attentive. Great bedside manner.
Apr 6, 2026
What would you tell family and friends about your experience with this provider?
Takes time to listen to you and if she’s running late the office will let you know.
Apr 4, 2026
What would you tell family and friends about your experience with this provider?
I have recommended her to friends and they have switched to her for their primary doctor.
Apr 4, 2026
What would you tell family and friends about your experience with this provider?
Brittney is the best I feel so comfortable with her I would recommend her to anyone
Apr 2, 2026
It's a good office to go into, everyone is friendly, professional, and Dr Brittney is a great Dr
Apr 2, 2026
What would you tell family and friends about your experience with this provider?
She is very caring, sincere, will listen to you, and I feel, I'm in great care
Apr 2, 2026
What would you tell family and friends about your experience with this provider?
Dr Phala is seriously the best Dr I have ever had. She always listens to me. Does not hesitate to find answers to any health concerns I have and never judges me. I feel very comfortable discussing anything with her. I highly recommend her to anyone.
Apr 2, 2026
What would you tell family and friends about your experience with this provider?
Have only been with Dr B Phala with her 6 months and am very happy with her he
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend Dr. Brittany Phala. She was thorough, did not rush me, and has great interpersonal skills. I felt like she genuinely cared about my health and my concerns.
Mar 28, 2026
What would you tell family and friends about your experience with this provider?
Dr. Phala is great. She takes the time to listen to your concerns and talks about your options.
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
I recommend
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Great doctor, just hard to get in for your first appointment. Glad they hired another female medical staff, a NP.
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Brittany Phala is the best. I credit her for helping save my life with her urgency and communication during my cancer treatment and diagnosis. She has just the right combination of compassion and strength to push a better health agenda.
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
Doctor is awesome, listens to all concerns and is there to help.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
I highly recommend Dr. Brittany Phala as a primary care physician!
Mar 19, 2026
What would you tell family and friends about your experience with this provider?
Great doctor who is compassionate and really listens to her patients
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
That she is a Great Dr. takes appropriate amount of time with you and answers all your questions.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
I always tell my family and friends how much I like my Doctor!
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
highly recommend