Baptist Primary Care - Durbin Park
550 Durbin Pavilion Drive, Suite G101
St. Johns, FL 32259 Directions
4.9 out of 5
1,196 verified ratings
1,196 Ratings, 637 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 15, 2025
Thu Truong, MD
Great service
May 3, 2025
Great staff
May 1, 2025
Excellent Care
Apr 27, 2025
Everyone at this office is great, very friendly, very helpful.
Apr 26, 2025
Clean place friendly staff and very punctual .
Apr 26, 2025
Location
Apr 26, 2025
From the front office to Dr. Herring, there are so many examples of how this office exhibits the highest quality of care I have ever experienced. Tyler in the front office is great and works hard to give you same day appointments if necessary. Maddie, Dr. Herring's nurse, is always so warm and inviting. Dr Herring is thorough and listens to your concerns. He is always willing to answer any questions and spends the time necessary to make you feel like there is a plan in place regarding your medical situation. Recently, I left a message with the nursing staff late in the day and did not expect a return call until the next day. Dr. Herring called me that evening to address my question. How many doctors do that? Only the best! Last, but certainly not least, is Brooke. She is the office manager. Recently she spent a great deal of time trying to navigate some insurance issues regarding a particular prescription. This was not the first time she handled insurance related issues for me. I truly appreciate her knowledge and expertise to effectively resolve issues such as these. This medical team is invested in their patients wellbeing and are exceptional in their professions. If you are looking for a PCP, I would highly recommend them. There isn't a better team out there.
Apr 26, 2025
Very professional, friendly, compassionate.
Actually feels like the doctor ( and the nurse) was listening and paying attention.
Apr 26, 2025
Dr. Herring was excellent. The service and staff were excellent. No issues.
Apr 25, 2025
Warm, friendly, professional atmosphere
Apr 25, 2025
Efficiency and friendliness are key. And unlike so many health care professionals we have encountered, they return phone calls expeditiously and answer questions in a helpful manner.
Apr 25, 2025
We are happy with the efficient service and cordial employees
Apr 24, 2025
Very professional and they actually
Listen to patients!!
Apr 24, 2025
Doctors and staff very professional and always friendly
The clinic super clean and quite atmosphere
Apr 24, 2025
Everyone is friendly. They take time to explain test result to you.
Apr 24, 2025
Everyone is courteous and professional, from the nurse to the doctor. They take the time to listen to your question or concern.
Apr 24, 2025
The staff is polite and compassionate. Also, they are very accommodating.
Apr 24, 2025
It is amazing to find a doctor who you feel like actually listens to you. Will highly recommend this office!
Apr 24, 2025
Everyone is so incredibly nice, from the front desk to the check out staff. Megan, the medical assistant, has probably the best bedside manner I’ve ever experienced (and I’ve been in healthcare for 10 years). So sweet and thoughtful, even explained everything she did or was about to do. Dr. Truong is so efficient and thorough, addresses every one of my concerns, offers me solutions and more importantly the autonomy to choose how to proceed. She promptly addresses my labs and answers all of my Mychart questions with haste, I’m really so grateful I made the switch in providers.
Apr 24, 2025
Professionalism and efficiency of the staff
Apr 24, 2025
The staff is very friendly and knowledgeable. Always willing to go the extra mile.
Apr 21, 2025
Everything!
Apr 21, 2025
Friendly and convenient location
Apr 20, 2025
Everyone is very friendly and courteous! They are a well-oiled machine. Dr. Herring is super personable and knows his stuff! The referral coordinator always gets it done as well. This is the best primary care office!
Apr 19, 2025
On time and very professional and helpful from front desk to Drs office
Apr 19, 2025
Everything
Apr 18, 2025
What’s not to like?
Apr 17, 2025
The wait time has always been very minimal as well as the staff is very helpful and friendly.
Apr 17, 2025
Office staff is very pleasant.
Office is cheerful and attractive
I saw Kimberly and she was great as always 😊
Apr 17, 2025
The office staff is friendly and helpful. Maddie the tech is superior! She relaxes you and comforts you as she takes your vitals. Dr Herring is the BEST!!! He makes you feel as if you are the only one in world he sees. He is friendly, listens and works with you for a solution. Great doctor! This office is an asset to the Baptist system.
Apr 17, 2025
Dr. Truong is very patient, knowledgeable and I feel very happy about her services. She is prompt in communicating on time and her Staff are all very comfortable to deal with, on time for appointment without any delay. I would definitely recommend her to my friends and family.
Apr 17, 2025
EXCELLENT STAFF AND DOCTOR
Apr 14, 2025
I was seen very quickly even though I went to a Primary care location instead of a CareSpot.
The staff were very helful and Dr Herring got me what I needed to return to work and was very pleasant.
Apr 14, 2025
Can getmentme in when I don't an appoint'
Apr 14, 2025
Conveniently located. Great staff.
Apr 13, 2025
Every Dr., nurse, and staff member are friendly and helpful.
Apr 13, 2025
Friendly staff, accessible
Apr 13, 2025
Excellent office, efficient. They don't leave you waiting hours. Dr Truong is so awesome!
Apr 12, 2025
Great office and staff
Apr 11, 2025
Convenient and on time
Apr 11, 2025
I love my team. They have always been understanding, kind and we work well together. From when I started with Dr. [last name] to the reception, theyre all lovely. Thank you!
Apr 11, 2025
Office staff and Dr.s / nurses/ Dr. Assistants are Professional, answers all of my questions, listens and spends time with me as a patient, and refills my perscriptions promptly.
Apr 11, 2025
Friendly staff, ease of making appointments, quality physicians.
Apr 11, 2025
Dr Truong is every thorough and easy to work with. Experience has shown that you have a hard time keeping doctors but I hope she stays a while. The office staff has been there for a long time and they are pleasant and competent. The physician assistant is great.
Apr 11, 2025
The staff is simply the best. They are always friendly, courteous, and willing to help with any questions I have.
Apr 9, 2025
Everyone is always available, takes their time, and makes you feel like they really care.
Apr 7, 2025
I love my Doctor the staff. They really care and they find time to take care of me
Apr 7, 2025
Everything.
I like everything about your office
Kind.
Professional.
Caring.
Listening.
Helpful.
I like everything about your office.
Apr 7, 2025
Always no wait and great care by the team!
Apr 6, 2025
Very nice and friendly doctor who is knowledgeable as well as nurses and staff, convient to house as well