BBH NEPTUNE BEACH
4.9 out of 5
1,630 verified ratings
1,630 Ratings, 716 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 22, 2026
Jessica Hansen, LCSW
I have seen Jessica for my EAP visits for 3 years and counting. She has been extraordinarily helpful and understanding as I work through my work stress and the stress from my personal life. She is always encouraging and she helps me find the root causes of why I'm stressed or upset about a specific situation. I'm able to perform my job duties much better using the tools that she has taught me (and refreshed a couple times), and I'm happy to say I am learning to practice self compassion. Overall, I feel like I'm a more centered and resilient person with her help and perspective. I will always be appreciative!
I have recommended her specifically to others in my department and encourage everyone who is struggling to use the EAP program for additional support. Thank you for offering these services to us, and thank you for having skilled providers like Jessica!
Aug 20, 2026
My therapist and the friendly staff. They really listen to me. and trat me with respect.
Aug 20, 2026
The therapist is so amazing with such insight to motivate me to make rational decisions ones that are healthier and make my better not more complicated like it already is. She listens to everything then lets we hear what I am actually saying and how that might not be the avenue I should take but I decide for myself and I feel stronger every time I have a session and feel better about myself.
Aug 18, 2026
Very professional
Aug 16, 2026
Always there for me when needed. Donna Iverson is an awesome communicator and listener. Good advice always.
Aug 12, 2026
Dr. Donna Iverson is amazing!
Aug 8, 2026
It’s very easy to set up appointments for virtual appointments are very user-friendly. Most importantly I find the therapy is very helpful to my personal and professional life service to his employees.
Aug 7, 2026
Gina Malekjo, ARPN was very attentive and concerned about my child’s needs and safety. She made sure I was aware of the situation and gave me all the resources to get the help my child needs
Aug 6, 2026
Ms. Iverson as attentive and shared wonderful insight with me. I truly enjoyed the experience.
Aug 5, 2026
From start to finish, everyone made me feel very comfortable. My appointment was virtual and started on time with a user-friendly interface. I felt heard, and the questions asked were appropriate. She explained everything well, was extremely patient, and listened with care and genuine concern.
Aug 1, 2026
Always on time and staff is friendly
Jul 30, 2026
Very thoughtful commentary and discussion.
Jul 30, 2026
Dr. Sarah Drew and Donna [last name] are amazing clinicians!!!!
Jul 30, 2026
Overall professionalism with the Baptist team has been amazing thus far
Jul 30, 2026
Everything went great. I really love Donna's vintage AC system. It can double as an iron lung.
Jul 23, 2026
We love Dr Penna. She is always organized and spends time with us thoughtfully. We always leave our appointments with clear initiatives to help our daughter
Apr 27, 2026
everything!
Apr 4, 2026
These is my people's
Apr 4, 2026
Professional. Flexible. Good listener. Doesn't hurry the conversation.
Mar 28, 2026
My providers professionalism and interest in helping me feel my best.
Mar 28, 2026
Dr. Iverson always makes me feel better. I enjoy talking to her.
Mar 20, 2026
professional but caring
Mar 19, 2026
My ARNP is thorough and efficient. I’ve always received prompt replies to any message sent through MyChart and I feel good being in her care. She is knowledgeable and listens to my concerns.
Mar 17, 2026
Sarah Drew is a wonderful therapist.
Mar 9, 2026
Donna listens to me and treats me with respect.
Mar 6, 2026
Exceptional care for our children and support for parents as we advocate for the best possible solutions and pathways to help our children thrive. Wonderful customer service, prompt appointment times, clean offices and accommodating seating areas.
Mar 6, 2026
Ease of scheduling appts & Jessica is a wonderful listener.
Feb 25, 2026
Great staff and provider
Feb 24, 2026
Dr Drew is supportive, nonjudgmental, empathetic and genuinely kind. She's quick to recognize the big-picture issues without losing focus. Talking with her feels comfortable, like I'm sharing information with an ally. I feel very lucky to be among her patients.
Feb 20, 2026
I have really connected with Jessica because she is patient, empathetic and understanding. She has helped me see things clearer and offered great techniques and ideas on continuing my journey for peace and self care.
Feb 14, 2026
Ms. Iverson always makes me feel safe. Thank you!
Feb 10, 2026
Love the providers
Feb 6, 2026
Staff and professionals are always kind, ccarin and efficient.
Feb 3, 2026
Its always pleasant
Feb 3, 2026
Always a caring and friendly approach. Their positive attitude gives me confidence.
Feb 3, 2026
My therapists ability to listen and guide me
Jan 29, 2026
She listened to me.
Jan 28, 2026
On time, open conversation, great input from Dr.
Jan 26, 2026
The friendly and my therapist.
Jan 24, 2026
Donna is kind, compassionate and knowledgeable.
Jan 21, 2026
Donna is wonderful. My husband has a great connection with her and her advise has been spot on
Jan 20, 2026
Available appt , convenience of telehealth online worked into my schedule perfectly
Jessica was so kind & a patient listener!
Jan 17, 2026
I like the way I can tell her anything and she makes me feel better.
Jan 17, 2026
Jessica is incredibly patient and understanding. She has taken the time to truly understand me which allows her to provide great direction, suggestions/guidance and support. She has really helped me to make some adjustments to get start my journey.
Jan 16, 2026
The two providers that I have seen are excellent.
Jan 14, 2026
Was so relieved to have quick access to a counselor. She was great to talk to and made me feed comfortable and heard. Such a great benefit that is offered by Baptist for employees.
Jan 14, 2026
Donna Iverson is a wonderful practitioner. I was very comfortable with my appointment with her. Looking forward to working with her.
Jan 14, 2026
Dr Drew is a skilled, experienced therapist and a compassionate and insightful human being.
She has been extremely helpful to me in dealing with a difficult and complicated situation.
Baptist Behavioral Health is fortunate to have her on their staff.
Jan 14, 2026
Professional
Jan 10, 2026
Dr. Iverson is the best. She really cares and listens to everything I say.