VitalSkin Dermatology – Gibson City
Dermatology
1120 N Melvin St
Gibson City, IL 60936 Directions
www.vitalskinderm.com?utm_source=ratingsmd&utm_medium=referral
4.9 out of 5
1,479 verified ratings
1,479 Ratings, 745 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 20, 2025
Sarah Kincaid, PA-C
I didn't have to wait long at all. The receptionist was polite. The time with Sarah was not unpleasant. She checked me and answered my questions.
Jun 16, 2025
Everyone is very nice. Building was a little to cool. Doctor did a good job.
Jun 15, 2025
I waited 45 minutes. I mistakenly thought that my apt was with Dr. Youse not a PA because that was what the text from Vital said
Jun 14, 2025
Pleasant front desk personnel and Sarah Kincaid is great.
Jun 14, 2025
Sarah is great! Very happy with her. I had a very long wait- 45 minites
Jun 13, 2025
Everyone was great , explained how they would do my treatment. They did lt.
Jun 11, 2025
Way to long of a wait for procedure
Jun 11, 2025
All okay, they said but then forgot to give me the skin cream names of the over the counter stuff.
Jun 7, 2025
Dr, nurses and staff were great. The surgery went fine, no complaints. I feel 5 and 1/2 hours was a long time to spend there.
Jun 5, 2025
The wait time in the examination room is to long.
Jun 1, 2025
Everyone was very nice and helpful
Jun 1, 2025
Very helpful group
May 31, 2025
Good visit but had to wait 30 min before being seen and 2 hours between Mohs surgery sessions
May 29, 2025
skin checks aren't necessarily comfortable but Sarah makes it totally bearable
May 26, 2025
Sarah K. was excellent in every way. Professional, personable, informative and reassuring.
May 26, 2025
Very Professional, well run
May 23, 2025
Love Sarah…she’s prompt,thorough and friendly!
May 19, 2025
Very friendly caring staff
May 19, 2025
Had a full body skin exam by PA Sarah Kinkaid. Provider was on time, personable and exam was thorough from head t toe..
May 19, 2025
All good
May 19, 2025
It was great
May 18, 2025
Visit was good but wait time was long
May 18, 2025
Great friendly staff
May 18, 2025
Never good when biopsy is done, and then wondering if you'll be expected to have MOHS surgery which I hate.
May 18, 2025
Excellent staff, great facility, wonderful doctor who asked all the right questions and provided alternatives more suited tou lifestyle.
May 18, 2025
Only complaint was being called in 35 minutes after appt. time
May 12, 2025
Very knowledgeable staff and surgeon. They made my surgery a pleasant and endurable experience
May 11, 2025
Sarah is so nice! She takes her time, is very thorough, answers your questions, and explains everything so I understand.
May 11, 2025
Very kind and competent.
May 10, 2025
I was very pleased with my visit. The doctor was kind, professional, and knowledgeable. I was impressed.
May 8, 2025
Office is clean, employees helpful and friendly, doctors are knowledgable.
May 4, 2025
Everything went ok. A routine post-op check on jesling.
May 4, 2025
Over 1 hour wait to start my appointment. I won't arrive early next time.
May 3, 2025
Went very good
May 3, 2025
Excellent care!
May 2, 2025
Very good action with medical folks
May 1, 2025
The doctors and staff were very courteous, answered all my questions and went above and beyond my expectations for my skin care.
May 1, 2025
very impressed
Apr 30, 2025
Dr Youse and the assistant were very professional and made me feel comfortable. I felt Dr. Youse was very knowledgable and provided answers to questions I had.
Apr 30, 2025
My stitches were removed competently at on time. My visit was very short.
Apr 30, 2025
Sarah does a great job, thorough skin checks and listens to her patients
Apr 30, 2025
All good. Great treatment
Apr 30, 2025
Wonderful experience! Great people, professional and friendly. I have only great things to say about the whole practice.
Apr 30, 2025
Suture Removal
Apr 11, 2025
No waiting time and Sarah really knows what she is doing
Apr 5, 2025
Had a long wait, but all was worth it
Mar 7, 2025
Wait time was too long; otherwise was ok.
Feb 2, 2025
From check-in to check-out, all staff are always very friendly, patient and professional.
Jan 31, 2025
Very clean office! Everyone was friendly and efficient!
Jan 29, 2025
The appointment was fine, but the provider was supposed to call about whether I was eligible for a treatment. That should've taken no more than 3 business days IMO, but had no response in a week. At that point, an assistant called with my biopsy results, couldn't find an answer on the prescription and said someone would call me. Two days later a message was left for me to call back. That was when I discovered that humans apparently don't answer the phone during business hours once Kiara is set up. All I can get is a voicemail with no option to hold and a follow up text to leave a message on Kiara, which doesn't engender any response until at least the following day. When someone finally called me back about the prescription, I was told I'd need lab work that I had recently had via another provider. She said I could send those results to vital derms app. When I tried, I found that the vital derms providers email address won't come up in the search and that there is no way to attach an image of my results or copy it into a message. So now, 2 weeks out from the appointment, I'm back to leaving a message on Kiara for someone to call me back again. I don't expect any response for another 4 days, based on my experience so far, so by the time I get new labs ordered and done and the prescription filled, it will be about a month past the appointment. This communication system is unacceptable.
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