Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,339 verified ratings
1,339 Ratings, 690 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 21, 2026
MARTINEZ-HEATH, MAIA W
everything!!
Feb 20, 2026
Wet friendly people and very knowledgeable.
Feb 20, 2026
Everything!
Feb 20, 2026
Short waiting room wait. Dr. is excellent, listens to you and doesn't rush.
Feb 20, 2026
Warm welcome
Not rushed
Feb 19, 2026
Friendly cozy to sit inside. Nice ladies who work there very caring.
Feb 19, 2026
Great from my staff greeting you by calling you by your name with a pleasant smile, never have to wait they are on time with my appointment, the MA is very kind , helpful of my needs getting me checked in for Dr. The greatest Dr I have ever been to going over my problem explaining showing me how my system works . The new meds when given going over for interaction with my other meds . When I leave I have received the best of care knowing what is going on with my health issues, not leaving with just I will call in a RX I understand my feeling of being explained and being helpful during my appointment. I give this office a 10+.
Feb 19, 2026
Clean, staff are very nice
Feb 16, 2026
M Martinez-Heath DO is a wonderful provider
Feb 16, 2026
The office is clean and neat, The staff is friendly and inviting, I saw Dr. Whitley for the first time.
She was very nice and thorough, helping me work out my health issues.
Feb 16, 2026
Very approachable & LISTEN
Feb 15, 2026
Clean, good office staffs and nice greetings.
Feb 14, 2026
Professional, friendly
Feb 13, 2026
They were friendly, efficient and professional. I thoroughly enjoyed my visit.
Feb 12, 2026
Courteous and helpful staff. The nurse always goes over and above to help. Convenience also.
Feb 12, 2026
Quick and efficient
Feb 11, 2026
The doctors, nurses, and staff are all friendly and efficient at the same time. I don’t feel like a number, and I’ve always experienced normal wait times and on time appointments which is a rarity anymore. I just like how it feels to come in to the doctor for routine things - it’s a good group.
Feb 8, 2026
Everyone is helpful, they spend time to listen to you, and are prompt with responding to calls.
Feb 8, 2026
Great office to work with. Super helpful
Feb 7, 2026
Great staff, wonderful Doctor and Physician Assistant and very good nurse.
Feb 7, 2026
On time for appointments and all the staff are friendly and very helpful
Feb 7, 2026
The staff is very friendly.
Feb 7, 2026
Everyone is so friendly and professional. The Doctors and the PAs take their time with and don’t rush and try to move on to the next patient.
Feb 6, 2026
PA Vanessa very knowledgeable, helpful and understanding. My first visit with her. I was very impressed
Feb 5, 2026
had a recent tele health visit
NP was very nice-asked questions-answered mine
Feb 5, 2026
The duration of the wait and the quality of professional service.
Feb 5, 2026
I like that I am taken at my appointment time because punctuality means a lot to me. Also the doctor listens to my concerns.
Feb 4, 2026
Dr. Whitley was easy to talk to, heard my goals, and built a plan with me to adjust accordingly.
Feb 4, 2026
Cleanliness, friendliness of staff, location is central and easy to get to. Lots of parking. They take their time with each of their patients.
Jan 31, 2026
Location. Cleanliness. Respectful staff.
Jan 31, 2026
Very clean. Very friendly,caring and considerate from the first person you see, to the last person at checkout. Really like the doctor and her assistant. Highly recommend anyone to their practice.
Jan 31, 2026
The better question is what don't I like. I liked everything. Services from the time I checked in until I left.
Jan 30, 2026
Friendly responsive staff and doctor. Appointments run on time.
Jan 30, 2026
We love our physician, and the co-physician. Everyone in the office is wonderful.
Jan 30, 2026
Convenient to where I live but would be convenient to anyone in the Tinseltown area…Southside Blvd, JTB, Beach Blvd
Also, its physical building is easy to find…not in some massive corporate complex. Parking is plenty too
Jan 29, 2026
Like the ppl who work here have a nice attitude
Jan 28, 2026
very efficient
Jan 25, 2026
Everyone is friendly
It is clean
Jan 24, 2026
Out standing service.
Jan 23, 2026
Local
Good docs and nurses
Responsive
Jan 22, 2026
Both Dr's I've seen are great, they listen
Jan 22, 2026
Everyone was friendly-Dr. Prostrollo and Jenny are awesome
Jan 21, 2026
Dr Mallory was very knowledgeable and she relates to me
Jan 21, 2026
It's always clean and welcoming.
Jan 21, 2026
We love Dr. Whitley!!! She is such a thorough Dr. and spends quality time with me. She always puts me at ease at my visits , she truly is the BEST!!
Jan 21, 2026
Professional staff and a caring physician.
Great all around.
Jan 20, 2026
Returning from a four week trip out-of-country with a respiratory issue, I was grateful to be seen on very short notice. My Primary Care Physician (Dr. [last name]) was not available so I met with Dr. Martinez-Heath. I had a productive conversation and visit. I have received my prescriptions and am continuing to improve.
This was my first time to use a PRN Physician and I was very impressed. I appreciate the flexibility this service provides and will not hesitate to use again when needed.
Jan 19, 2026
Staff very friendly and professional. Always greet me quickly.
Jan 19, 2026
Everyone was so sweet and helpful 💗 I love the Dr that helped me.she actually took the time and to be very kind
Jan 18, 2026
Usually on time Dr Whitley listens to you