Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,565 verified ratings
1,565 Ratings, 785 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 26, 2026
Mallory Whitley, MD
Dr Whitley
Jun 26, 2026
People are so nice and this office and the place is spotless.
Jun 25, 2026
The staff, doctors, nurses, how clean they keep it
Jun 24, 2026
The appointment was on time. Everyone very courteous and professional..
Jun 24, 2026
Everyone is very nice . Patient and kind greeting with a smile and appears to listen if I have any questions or concerns.
Jun 24, 2026
Employees and location.
Jun 24, 2026
Everyone is nice and helpful Dr. Whitley is very good!!
Jun 24, 2026
Everyone is so nice & helpful!
Jun 23, 2026
Everything. the compassion from everyone,
Jun 22, 2026
I like that the office is welcoming, organized, and makes patients feel comfortable. The staff is friendly, appointments run efficiently, and communication is clear.
Dr. Whitley is attentive, knowledgeable, and takes time to listen to my concerns. I appreciate feeling heard and receiving clear explanations
Jun 20, 2026
My doctor, and great front desk staff
Jun 20, 2026
Dr P. Really listens! Office staff very nice!
Jun 20, 2026
Informative, friendly, and professional
Jun 19, 2026
Professional and very friendly and make you feel their concern for you. I am totally satisfied. ♥️
Jun 12, 2026
Not Over crowed. We we seen quickly.
Jun 12, 2026
The front desk staff was very nice and Dr. Whitley has amazing bedside manner!
Jun 12, 2026
Easy to make appointments. Very courteous and friendly staff. Hardly any wait time.
Jun 12, 2026
Professional courtesy staff
Jun 11, 2026
Dr. Whitley and staff are simply amazing from the time you walk into the office until you check out. Very good customer service and a welcoming environment. Dr. Whitley has excellent bedside manners, and I’m very thankful for her as my provider.
Jun 5, 2026
Livery professional and great staff members
Jun 3, 2026
What I like most is Dr. Mallory Whitley herself. She is very caring, takes the time to listen, and is extremely smart. I never feel rushed, and I feel like she genuinely wants to help her patients. She treated me with respect and paid attention to what I was saying instead of brushing me off. That means a lot to me. Thank you, Dr. Whitley!
May 31, 2026
Great staff
May 30, 2026
Everyone, from front desk to my doctor, is so caring and just plain nice. They will go out of their way to make accommodations for whatever my needs are at a particular time, and spend however much time is needed to make me feel seen, heard and cared for.
May 30, 2026
Everything
May 26, 2026
Quiet and efficient
May 24, 2026
Very clean and modern office with extremely welcoming staff.
May 23, 2026
Very friendly and great communication
May 22, 2026
From walking through the door and being greeted by the front desk staff to seeing my physician, it is always a great experience. The team is thorough and welcoming and personable. A huge shout out to Dr. Whitley who is an amazing physician!
May 22, 2026
Fast, efficient, and thorough.
May 20, 2026
Well organized staff, checked in online, was seen early, Dr Prostrollo was attentive.
May 20, 2026
Friendly and helpful.
May 20, 2026
Friendly staff, attentive doctor, great experience
May 18, 2026
friendly staff & quick service (altho I was first appt after lunch!)
May 16, 2026
Was able to make an appointment quickly. Checked in and was seen quickly. I felt listened to and my questions were answered.
May 14, 2026
Convenience and professional. Dr. Whitley and her staff are very courteous and professional. Full attention on the patient and actually spend quality time with the patient and not rushing to get to the next patient.
May 14, 2026
Dr. Prostrollo always takes the time to listen and completely answer all of my questions. She never makes me feel rushed.
May 14, 2026
Friendly staff, nice facilities
May 8, 2026
Professionalism and curtesy is always extended.
Dr Whitley and staff respects the need for privacy when it comes to treating patients.
May 8, 2026
Everyone was so kind and helpful, the office spaces are clean and comfortable. Dr. Mallory was amazing and really takes time to hear your concerns and it’s obvious she wants the best care for you.
May 4, 2026
Appointment was on time. Medical Assistant, Cathy was extremely friendly and very calming. Sometimes going to the doctor can stress me out.
Dr. Prostrollo as always easy to talk with, and listened to my opinions.
In the past, I have had quick responses to my messages both emails and telephone voicemails.
Front office very pleasant and always works with my schedule.
May 2, 2026
It was very comfortable and the staff were friendly and helpful.
May 1, 2026
The staff is very nice. Dr. Whitley really does care about her patients.
May 1, 2026
Staff and physician are very nice and helpful.
Apr 30, 2026
Friendly and inviting staff
Apr 24, 2026
Since meeting the new Doctor there I will certainly tell people about this office . Dr [last name] has been very hard to replace. I think this Doctor has finally fielded her shoes . Kudos !
Apr 24, 2026
Friendly staff
Apr 23, 2026
Personal, friendly and professional
Apr 23, 2026
The Quick process of getting in and out of the office.
Apr 22, 2026
The office staff is so friendly and helpful, Dr. Whitley’s nurse is awesome and Dr. Whitley is one of the best Doctors I have had in my life (and I have had many).
Apr 20, 2026
Efficient and helpful. They were able to get me in same day of me calling before I was leaving town so I could get medication for a UTI !