Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,733 verified ratings
1,733 Ratings, 898 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 27, 2026
MARTINEZ-HEATH, MAIA W
Office staff are all wonderful
Pleasant waiting room and clean
Sep 26, 2026
friendly office staff. caring medical staff
Sep 26, 2026
Caring doctor and staff. Follow through. Convenient location. Easy to talk to staff who are actually there in the office. Not having to call a bot or foreign country for an answer.
Sep 26, 2026
The staff is kind and personable. Dr Martinez-Heath is outstanding. She took time to listen and advise, discussed options and showed out-of-the-box thinking. She was a breath of fresh air, in a usually semi-disinterested field.
Sep 25, 2026
The office is calm and inviting.
Sep 23, 2026
Pleasant and cozy office. I always feel like a member of the family. Dr. Mallory Whitley is a professional, always kind and ready to answer all my questions.
Sep 21, 2026
Friendly staff
Sep 18, 2026
The office is easily accessible with comfortable chairs and spacious areas.
Sep 17, 2026
I’ve had a very positive experience with my primary care doctor, Dr. Lauren Prostrollo. She is kind, attentive, and genuinely listens to my needs and concerns. I never feel rushed during my appointments, and she always takes the time to answer my questions and make sure I feel heard and comfortable. I really appreciate the level of care and attention she provides and would highly recommend her.
Sep 14, 2026
Friendly. Gets me in to see someone fairly soon.
Sep 13, 2026
Location and Staff!!
Sep 13, 2026
Quick attention. Relevant information and feedback.
Sep 12, 2026
First visit as I am a new patient getting established. Nurses, staff and Dr. Prostrollo were all super nice and professional. I’m glad for my first visit and I thank all of you!
Sep 12, 2026
Office is nice, people are nice.
Sep 11, 2026
Clean. Friendly. Efficient.
Sep 11, 2026
Very efficient and not a long wait
Sep 11, 2026
The doctor was very professional.
Sep 10, 2026
Quiet and calm!
Sep 10, 2026
Everyone is sweet & kind! We love Dr.P & Fatima
Sep 10, 2026
Professional, time management is top-notch. Dr. Whitley is amazing!
Sep 9, 2026
They were on time the front desk reception that checked me in was very patient friendly and understanding. Dr. Whitley was amazing. She listen and took her time and didn’t rush with my appointment.
Sep 7, 2026
Clean, friendly staff, great doctors.
Sep 7, 2026
All the staff are wonderful
Sep 6, 2026
Everyone is very nice, professional and competent. I appreciate the care and attention
Sep 5, 2026
Friendly
Sep 4, 2026
Excellent medical office! The staff is friendly, professional, and genuinely caring. The office is clean, welcoming, and well-organized. I had a great experience and highly recommend this practice.
Sep 2, 2026
very helpful and very nice people at this office
Sep 2, 2026
I get in and out of the appointment in a timely fashion. The staff are courteous and professional. The provider is a partner and attentive.
Aug 29, 2026
I didn't have to wait long to see the nurse and doctor. Everyone is friendly and knowledgeable.
Aug 28, 2026
Dr. Whitley and her medical assistant are very friendly. The office is very clean.
Aug 28, 2026
clean, neat front office efficient. like my doctor
Aug 27, 2026
friendly and never have to wait long...
Aug 26, 2026
its close to my house
Aug 26, 2026
Dr. Whitley AND the entire staff!!! From the MA’s to the front office such sweet caring ladies!! Always so helpful 😊
Aug 22, 2026
I saw Lisa Gonzalez APRN for my follow up visit. She went over my blood work and answered all my question. I was very happy with the results.
Aug 21, 2026
Staff is friendly, office was clean, Dr was informative, I enjoyed my visit
Aug 21, 2026
Staff friendly, helpful, knowledgeable.
Aug 20, 2026
Dr. Whitley and the staff are very professional and compassionate with patients. Whenever I have questions, Dr. Whitley is thorough and ensures I fully understand and gave what I need before I leave her office. I never feel rushed. She along with the staff prioritize me and any concern I have surrounding my health. This office is the best primary care I’ve experienced in years.
Aug 20, 2026
Friendly and efficient, plus they answer all of my questions and provide me with the documents I need for future appointments. Dr. Prostrollo is a fabulous DO and I recommend her to everyone. What a great team. Couldn't get any better.
Aug 19, 2026
Friendly and helpful!! And quick.
Aug 19, 2026
Punctual appoints and the doctor takes the time to talk, explain and answer questions.
Aug 19, 2026
Friendliness and professionalism with everyone I came in contact with.
Aug 19, 2026
Everyone is very personable and efficient
Aug 16, 2026
The doctor and staff is awesome
Aug 16, 2026
Dr. Whitley has been a fantastic addition to the team. Her bedside manner is wonderful and I feel very comfortable talking to her. She educates me through each medication and change if needed. I am so thankful to have her as my PCP. The front office staff is always kind and courteous too!
Aug 15, 2026
The staff is friendly, Dr. Whitley is kind and very good at her job. She explains information in a way you can understand. She really cares about her patients.
Aug 15, 2026
The visit was on time, the stuff is friendly and professional. Doctor L. Prostrollo is attentive, caring, takes her time with a patient.
Aug 15, 2026
Dr. Prostrollo is wonderful ! She is thorough, kind, an excellent listener, and doesn't make me feel rushed. She does an excellent job.
Her medical assistant, Fatima, is very nice also.
Aug 14, 2026
Front of the house personnel are always kind and personal. Love the doctors who are thorough and on time.
Aug 13, 2026
Everyone is so friendly! 😊