Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,200 verified ratings
1,200 Ratings, 620 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 25, 2025
Mallory Whitley, MD
My Doctor Mallory Whitley, very courteous and Professional.
Dec 25, 2025
Very efficient and friendly staff.
Dec 24, 2025
courteous staff and professional
Dec 22, 2025
Clean efficient and the personnel is on the ball.
Dec 21, 2025
Always cheery and willing to listen to you. Have asked many questions bout health and procedures and staff always willing to answer and research.
Dec 21, 2025
The staff takes all the time you need, not rushing you in and out like some other offices. I feel that the team knows who I am, and what my health is and does monitor everthing.
Dec 20, 2025
Office is very clean. The staff is kind and welcoming.
Dec 19, 2025
It’s clean, Front Desk Staff very nice fast and efficient, MA is very nice and caring, humerus lastly My Provider is comforting knowledgeable, caring and listens to my needs overall nice
Dec 18, 2025
The office is so clean and the staff is absolutely fantastic.
Dec 18, 2025
The staff is lovely and very helpful
Dec 18, 2025
They were very helpful when I was not feeling well. Thank you!
Dec 17, 2025
I adore Jennifer and Dr. Prostrollo! I've not had issues being seen, I feel like I'm listened to and taken care of as a whole person.
The front desk crew are also fantastic, and that experience alone can destroy even the best physician/patient relationships. Aside from the high allowances it costs me, I'm very pleased with my care and these professionals.
Dec 17, 2025
Dr Whitley and staff provided exceptional service. No questions left unanswered!
Dec 13, 2025
seems pretty organized. Doctors good
Dec 13, 2025
Location
Convenience
Friendly Staff
Dec 13, 2025
The staff is always helpful and friendly. Facility is quiet and clean giving a comfortable feeling.
Dec 12, 2025
Friendly, helpful staff. Doctor was attentive and listened to me.
Dec 12, 2025
Pleasant facility, professional staff, proximity to my home. Most importantly, my doctor and her medical assistant.
Dec 12, 2025
Everyone is friendly and professional! Dr Whitley is amazing!
Dec 11, 2025
How friendly the staff is.
Dec 7, 2025
Smile staff and a professional service
Dec 5, 2025
The staff is courteous and professional.
Dec 4, 2025
It’s always clean and the staff is very friendly
Dec 4, 2025
Friendly staff. Kindness & caring. Ease of check
in. Doctors that are genuinely concerned and go above & beyond to get needed care. Proactive & timely responses
Dec 1, 2025
Friendly people
Nov 30, 2025
The staff is friendly. My doctor is caring and listens to my concerns.
Nov 28, 2025
Great, friendly, helpful staff
Nov 26, 2025
Convenient location, efficient scheduling so little wait time and very friendly staff
Nov 26, 2025
Great Doctors
Nov 23, 2025
Doctor was personable, caring, thorough and listened to me.
Nov 23, 2025
Clean, organized, and updated.
Nov 22, 2025
Friendly staff
Nov 21, 2025
Clean, good location
Nov 20, 2025
Informative , caring and concerned about my medical needs.
Nov 20, 2025
Great customer service
Nov 19, 2025
Convenient location. Always able to find a parking space.
Pleasant staff. . . Professional and helpful.
Nov 19, 2025
The office was clean, neat, and orderly. Check-in process was easy, both via text and in-person. Nurse was engaging, interested, and answered my questions. Dr. Prostrollo listened intently and notated everything I discussed so a detailed recap was available via the portal system. Wait time was within a few minutes of my appointment time. I didn't feel rushed throughout the whole process. So far, the experience at this office has been very positive.
Nov 19, 2025
Friendly staff. Minimum paperwork.
Nov 19, 2025
VERY CLEAN😊
Nov 19, 2025
Everyone is kind
Nov 17, 2025
Everyone is prompt, professional and so nice!
Nov 16, 2025
Dr. Heath has been very helpful and professional
Nov 16, 2025
Friendly and knowledgeable.
Nov 14, 2025
The staff was amazing! Friendly, knowledgeable and very helpful. My first there and I will definitely be back.
Nov 14, 2025
Very nice staff
Nov 14, 2025
Everyone is kind and friendly
Nov 14, 2025
Both Dr. Prostrollo and her medical assistant, Jennifer are wonderful. They both are very competent and great listeners. I never feel rushed and always feel like I'm being taken great care of.
Nov 13, 2025
Front office was very friendly and very organized.
Nov 13, 2025
Clean, everyone is very friendly. Very short wait time to see doctor.
Nov 13, 2025
Excellent doctor and staff