Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,431 verified ratings
1,431 Ratings, 741 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 24, 2026
Mallory Whitley, MD
Since meeting the new Doctor there I will certainly tell people about this office . Dr [last name] has been very hard to replace. I think this Doctor has finally fielded her shoes . Kudos !
Apr 24, 2026
Friendly staff
Apr 23, 2026
Personal, friendly and professional
Apr 23, 2026
The Quick process of getting in and out of the office.
Apr 22, 2026
The office staff is so friendly and helpful, Dr. Whitley’s nurse is awesome and Dr. Whitley is one of the best Doctors I have had in my life (and I have had many).
Apr 20, 2026
Efficient and helpful. They were able to get me in same day of me calling before I was leaving town so I could get medication for a UTI !
Apr 18, 2026
They know me ffrom coming 2 years ago
Apr 17, 2026
All are very helpful in getting my needs met
Apr 17, 2026
It was my first visit and everyone was so nice. The desk staff the nurse and the doctor. I was looking for a new primary and I found her!
Apr 16, 2026
Everyone is great
Apr 12, 2026
The staff was friendly and efficient. Dr. Prostrollo was knowledgeable and friendly. I feel heard with her.
Apr 11, 2026
Friendly, professional staff. Very clean environment. Shows concern for patients health.
Apr 11, 2026
Office is very clean, Staff are all nice and address any concerns. Provider very informative and tentative to my needs.
Apr 9, 2026
usually short wait times
convenient location
nice staff and docs
Apr 8, 2026
very helpful and professional
Apr 8, 2026
Clean, efficient, friendly. prompt.
Apr 8, 2026
The office staff is so nice and very welcoming. At my new patient appointment they all made me feel very comfortable and that’s hard to find these days.
Apr 8, 2026
My primary care physician, Dr. Whitley, is excellent! She is informative, educational, and very bright. Moreover, she always educates me about my ailments. I am very pleased with the healthcare services I am receiving.
Apr 6, 2026
Easy to get to, nice and quiet
Apr 6, 2026
People are friendly and competent.
Mar 28, 2026
PROFESSIONALISM, TOP DOCTORS AND NURSES.
Mar 28, 2026
The entire staff is very professional and so friendly! Dr.Whitley Is absolutely WONDERFUL , so warm , professional and very thorough. It’s great to have found a PCP that makes you feel very comfortable and who is easy to talk to. I would definitely recommend this practice !
Mar 28, 2026
Dr Whitley is an amazing doctor! She's so kind and compassionate and it's like talking to a close friend! Super down to earth and if you have white coat syndrome this is the doc for you! The he entire staff is great the atmosphere is great! 10 stars
Mar 27, 2026
I always receive prompt courteous service from everyone I encounter there.
Mar 27, 2026
Excellent and personable staff. Very expeditious in connecting with the patient via the Baptist portal as well.
Mar 27, 2026
The staff is always friendly and helpful
Mar 19, 2026
Friendly staff
Mar 19, 2026
EVERYTHING! AWESOME DOCTORS AND STAFF!!! Have been going there since the first day they opened.
Mar 18, 2026
Exceptional service
Mar 18, 2026
The atmosphere was amazing front desk, staff very friendly the medical assistant amazing
Mar 16, 2026
Amazing staff with great patient interaction and care
Mar 15, 2026
Dr. Whitley and her staff are very professional.
Patients are treated with respect.
Mar 14, 2026
Friendly staff
Mar 13, 2026
Easy in and out service
Mar 12, 2026
All doctors and nurses and staff!
Mar 11, 2026
Professional and pleasant.
Mar 9, 2026
Staff and doctor were very hospitable and kind. The doctor listened and showed concern for my issues,
Mar 7, 2026
Most everything
Mar 6, 2026
Everything was so clean, the office was beautiful and well kept. The office staff was so nice and welcoming from start to finish. Dr. Whitley was incredible, thorough and made sure she explained everything with clarity and care. This was the best primary care doctors visit I’ve ever had!
Mar 6, 2026
The friendly and caring staff.
Mar 5, 2026
Friendly and helpful
Mar 5, 2026
easy appointments
close by
short wait times
Mar 5, 2026
The receptionist is very nice and helpful .
Mar 3, 2026
personable and professional service. I love Dr. Mallory Whitley.
Mar 2, 2026
Clean, friendly staff.
Feb 28, 2026
The doctor seemed genuine.
Feb 27, 2026
I was so thankful to get a same day appointment for a terribly painful sore throat. I was seen quickly, and the Nurse Practioner was professional, explained her treatment plan and assisted me in other measures to help ease the pain. she identified the issue and promptly prescribed an antibiotic at my pharmacy. Within 36 hours, I was feeling so much better. Thank you
Feb 27, 2026
Good mds excellent communicatiinh
Feb 26, 2026
Very professional
Feb 25, 2026
Quiet