Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,289 verified ratings
1,289 Ratings, 653 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 25, 2026
MARTINEZ-HEATH, MAIA W
Everyone is friendly
It is clean
Jan 24, 2026
Out standing service.
Jan 23, 2026
Local
Good docs and nurses
Responsive
Jan 22, 2026
Both Dr's I've seen are great, they listen
Jan 22, 2026
Everyone was friendly-Dr. Prostrollo and Jenny are awesome
Jan 21, 2026
Dr Mallory was very knowledgeable and she relates to me
Jan 21, 2026
It's always clean and welcoming.
Jan 21, 2026
We love Dr. Whitley!!! She is such a thorough Dr. and spends quality time with me. She always puts me at ease at my visits , she truly is the BEST!!
Jan 21, 2026
Professional staff and a caring physician.
Great all around.
Jan 20, 2026
Returning from a four week trip out-of-country with a respiratory issue, I was grateful to be seen on very short notice. My Primary Care Physician (Dr. [last name]) was not available so I met with Dr. Martinez-Heath. I had a productive conversation and visit. I have received my prescriptions and am continuing to improve.
This was my first time to use a PRN Physician and I was very impressed. I appreciate the flexibility this service provides and will not hesitate to use again when needed.
Jan 19, 2026
Staff very friendly and professional. Always greet me quickly.
Jan 19, 2026
Everyone was so sweet and helpful 💗 I love the Dr that helped me.she actually took the time and to be very kind
Jan 18, 2026
Usually on time Dr Whitley listens to you
Jan 18, 2026
The office staff is friendly and helpful. And Dr. Whitley is the most caring and empathetic doctor I have ever had.
Jan 17, 2026
Friendly and helpful people…
Jan 17, 2026
Clean, punctual and friendly
Jan 16, 2026
Cleanliness, efficiency, kindness
Jan 15, 2026
Very clean office, super friendly and helpful staff
Jan 14, 2026
Convenient, professional, on time.
Jan 12, 2026
Always available help with my needs
Jan 11, 2026
friendly and caring people
Jan 11, 2026
Clean office, friendly staff. Dr Whitley is awesome! She is very knowledgeable, and gave thorough explanations.
Jan 10, 2026
The staff are friendly and courteous. They try their best to advise and get an appointment set up as quickly as possible if warranted.
Jan 10, 2026
Polite, friendly,knowledgeable,efficient
Jan 10, 2026
Very professional and kind. Easy to schedule appointments
Jan 10, 2026
Great office staff
Jan 10, 2026
Very kind staff and they really listen to all your concerns
Jan 9, 2026
Friendliness, Professionalism, and Efficiency!
Jan 7, 2026
Professionalism, friendliness, all questions answered.
Jan 4, 2026
Very good at explaining your health issues. Knowledgeable and very good bedside manner.
Jan 4, 2026
All the doctors we have and Jennifer are very personable and caring. Front staff is friendly.
Jan 1, 2026
I have been going there for years and everyone is so nice and professional.
Dec 28, 2025
Friendly staff.
Dec 25, 2025
My Doctor Mallory Whitley, very courteous and Professional.
Dec 25, 2025
Very efficient and friendly staff.
Dec 24, 2025
courteous staff and professional
Dec 22, 2025
Clean efficient and the personnel is on the ball.
Dec 21, 2025
Always cheery and willing to listen to you. Have asked many questions bout health and procedures and staff always willing to answer and research.
Dec 21, 2025
The staff takes all the time you need, not rushing you in and out like some other offices. I feel that the team knows who I am, and what my health is and does monitor everthing.
Dec 20, 2025
Office is very clean. The staff is kind and welcoming.
Dec 19, 2025
It’s clean, Front Desk Staff very nice fast and efficient, MA is very nice and caring, humerus lastly My Provider is comforting knowledgeable, caring and listens to my needs overall nice
Dec 18, 2025
The office is so clean and the staff is absolutely fantastic.
Dec 18, 2025
The staff is lovely and very helpful
Dec 18, 2025
They were very helpful when I was not feeling well. Thank you!
Dec 17, 2025
I adore Jennifer and Dr. Prostrollo! I've not had issues being seen, I feel like I'm listened to and taken care of as a whole person.
The front desk crew are also fantastic, and that experience alone can destroy even the best physician/patient relationships. Aside from the high allowances it costs me, I'm very pleased with my care and these professionals.
Dec 17, 2025
Dr Whitley and staff provided exceptional service. No questions left unanswered!
Dec 13, 2025
seems pretty organized. Doctors good
Dec 13, 2025
Location
Convenience
Friendly Staff
Dec 13, 2025
The staff is always helpful and friendly. Facility is quiet and clean giving a comfortable feeling.
Dec 12, 2025
Friendly, helpful staff. Doctor was attentive and listened to me.