Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,063 verified ratings
1,063 Ratings, 551 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 26, 2025
Lauren Prostrollo, DO
The staff are always so pleasant and easy to talk to. Jennifer is always comforting, attentive and always makes me laugh. Dr. P is also very attentive assuring that I get what I need.
I am very happy with Baptist Primary.
Oct 26, 2025
Everyone is friendly and helpful. Jennifer and Dr. Prostrollo are easy to work with.
Oct 26, 2025
Caring, listens and efficient.
Oct 24, 2025
Friendly organized on time
Oct 24, 2025
Doctor Whitley and her staff are always nice and helpful
Oct 24, 2025
The staff and doctor are very friendly and professional
Oct 24, 2025
Friendly and considerate staff. Always seen on time. Never rushed during care.
Oct 23, 2025
The office was quick to respond to my request for an appointment to renew my prescriptions from Jan 6 to Nov 6; scheduling my blood lab work within 2 days in order to prepare.
Oct 23, 2025
On time, informative and very friendly
Oct 23, 2025
Everyone at this office is friendly and helpful.
Oct 22, 2025
Informative. On time.
Oct 18, 2025
Dr. [last name] and office staff are very nice. Dr. [last name] listens and tries to find solutions without rushing you out. A recent encounter with Lisa was very good as well.
Oct 18, 2025
I really enjoy this office, everyone is kind, professional and willing to do what they can when you really need to see a doctor. I recently visited with Dr Martinez-Heath in Dr [last name] absence and she was very helpful and completed explained answers to all of my questions. I appreciate her homeopathic views toward medicine and all of her advice.
Oct 18, 2025
Very professional. Staff very friendly and helpful. Doctors I have seen are friendly, helpful and very professional.
Oct 17, 2025
I've been coming to this office for several years now. It's quiet and clean. I get in and out quickly.
Oct 16, 2025
Professional, clean and prompt
Oct 16, 2025
Prompt & Efficient
Oct 16, 2025
Everyone was very friendly and I really like a doctor who will listen and not ignore. I am a talker.
Oct 16, 2025
Small and very personable staff
Oct 16, 2025
very friendly, clean and good doctor explain.
Oct 15, 2025
I like that the staff is efficient and friendly. Also ready to find answers when needed.
Oct 15, 2025
Dr Whitley is amazing. Compassionate, and knowledgeable.
Oct 15, 2025
Professional staff and I genuinely welcoming atmosphere.
Oct 15, 2025
Friendly, efficient, professional
Oct 13, 2025
Clean, easy online check in
Oct 12, 2025
The staff are very professional and kind, The Office is always clean and my provider is very informative and tentative to my needs
Oct 12, 2025
I was seen promptly. The doctor spent quite a bit of time with me and seemed genuinely interested in listening and discussing my health concerns. The office staff was also pleasant and very efficient.
Oct 11, 2025
Checked in promptly, was taken back on time, doctor willing to spend time and answer all questions.
Oct 11, 2025
Professional and yet personal😎
Oct 11, 2025
I saw a Dr filling in while my Dr was away and Dr Heath truly listened to my concerns and took time to explain options and advise. I appreciated the professionalism and quality of care.
Oct 10, 2025
The office staff is very nice and Dr. Whitley is really hand s on about your health
Oct 10, 2025
Present reception staff appointment kept on time wonderful provider good follow-up
Oct 10, 2025
Very pleasant, helpful
Oct 9, 2025
Everything! LOVE Dr. Whitley! She is an amazing addition to the practice. It’s obvious she cares about her patients.
Oct 9, 2025
The staff is professional and efficient; the front desk staff, the nurse, and Dr. Whitely.
Oct 9, 2025
Very Professional Staff and Friendly.
Oct 9, 2025
The front desk staff and the technician were great. They provided excellent service. They were professional and courteous.
Oct 9, 2025
friendlyness
Oct 9, 2025
Prompt friendly helpful staff. The NP was very thorough. Maybe the most thorough I have ever experienced. No one has ever discussed my medical history as thoroughly as this NP. It was obvious that she was covering Everything. And that she was paying attention to me
Oct 8, 2025
Good location, clean
efficient,,professional
Oct 8, 2025
Dr Whitley is great
Oct 8, 2025
Everyone I encountered was friendly and professional. Dr [last name] and Dr Whitley are caring, knowledgeable and great communicators.
Oct 5, 2025
They really care
Oct 4, 2025
Very comfortable and very organized!
Oct 4, 2025
Convenient, clean office. friendly staff.
Oct 4, 2025
Excellent expert. Friendly and knowledgeable
Oct 1, 2025
Efficient and quick
Sep 28, 2025
Quick and efficient check in and processing. Professional, friendly and helpful staff. Meets all of my needs. Great work!
Sep 28, 2025
Everyone is very friendly and helpful
Sep 27, 2025
Clean professional. Doctor Whitley is very caring and takes her time to listen and explain options.