Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,688 verified ratings
1,688 Ratings, 864 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 22, 2026
GONZALEZ, LISA STEVENS
I saw Lisa Gonzalez APRN for my follow up visit. She went over my blood work and answered all my question. I was very happy with the results.
Aug 21, 2026
Staff is friendly, office was clean, Dr was informative, I enjoyed my visit
Aug 21, 2026
Staff friendly, helpful, knowledgeable.
Aug 20, 2026
Dr. Whitley and the staff are very professional and compassionate with patients. Whenever I have questions, Dr. Whitley is thorough and ensures I fully understand and gave what I need before I leave her office. I never feel rushed. She along with the staff prioritize me and any concern I have surrounding my health. This office is the best primary care I’ve experienced in years.
Aug 20, 2026
Friendly and efficient, plus they answer all of my questions and provide me with the documents I need for future appointments. Dr. Prostrollo is a fabulous DO and I recommend her to everyone. What a great team. Couldn't get any better.
Aug 19, 2026
Friendly and helpful!! And quick.
Aug 19, 2026
Punctual appoints and the doctor takes the time to talk, explain and answer questions.
Aug 19, 2026
Friendliness and professionalism with everyone I came in contact with.
Aug 19, 2026
Everyone is very personable and efficient
Aug 16, 2026
The doctor and staff is awesome
Aug 16, 2026
Dr. Whitley has been a fantastic addition to the team. Her bedside manner is wonderful and I feel very comfortable talking to her. She educates me through each medication and change if needed. I am so thankful to have her as my PCP. The front office staff is always kind and courteous too!
Aug 15, 2026
The staff is friendly, Dr. Whitley is kind and very good at her job. She explains information in a way you can understand. She really cares about her patients.
Aug 15, 2026
The visit was on time, the stuff is friendly and professional. Doctor L. Prostrollo is attentive, caring, takes her time with a patient.
Aug 15, 2026
Dr. Prostrollo is wonderful ! She is thorough, kind, an excellent listener, and doesn't make me feel rushed. She does an excellent job.
Her medical assistant, Fatima, is very nice also.
Aug 14, 2026
Front of the house personnel are always kind and personal. Love the doctors who are thorough and on time.
Aug 13, 2026
Everyone is so friendly! 😊
Aug 13, 2026
All staff are very attentive
Aug 13, 2026
The doctor and the staff are extremely professional and helpful.
Aug 12, 2026
Aug 10, 2026
The staff are always pleasant and welcoming and the whole facility is always clean.
Aug 10, 2026
It's well organized and respectful to their patients. They all have the mind to work doing what is right for the patients. I noticed that each one have the knowledge and passion needed to perform to the highest level. It is much better than the other offices in the medical field. I am very pleased overall with the service that I had received from this location.
Aug 9, 2026
Amazing!
Aug 8, 2026
Everyone was very friendly. They also listened to my questions and concerns, while answering ever one of them.
Aug 7, 2026
The staff are always so kind and helpful.
Aug 5, 2026
Friday staff and I am in and out in a timely matter without it feeling rushed.
Aug 5, 2026
Helpful and supportive
Aug 3, 2026
Friendly and very competent staff
Aug 2, 2026
Everyone is always friendly and helpful.
Aug 1, 2026
Everything
Jul 31, 2026
The doctors are very patient and detail oriented, they take time to explain every detail so that you can understand and on the same page.
Jul 31, 2026
The Doctor, Primarily.
Jul 31, 2026
The neatest and friendly staff
Jul 29, 2026
I like everything about the office. Great service from front office staff to medical staff.
Jul 28, 2026
The people are pleasant, and you are seen at your appointed time
Jul 27, 2026
very clean and the personnel are friendly and well informed in their chosen profession
Jul 27, 2026
I came to the office Friday, June 24 2026 afternoon with intensive ear ache. In about 30 minutes doctor Mallory Whitley took care about me and prescribed medications. Thank you
Jul 26, 2026
Convenient, friendly & professional
Jul 24, 2026
Very pleasant team
Jul 24, 2026
Staff is friendly and efficient. Doctors/Nurses very helpful and knowledgeable.
Jul 24, 2026
Very efficient, informative and caring team.
Jul 24, 2026
The office is extremely efficient and Dr Prostrollo is amazing.
Jul 23, 2026
Dr. Whitley and the whole office staff was so lovely. I felt heard and comfortable with asking all my questions.
Jul 22, 2026
EVERYONE is soo friendly and We just love Dr.Whitley!
Jul 22, 2026
Professional courteous and respectful
Jul 20, 2026
Staff very friendly and Dr. Whitley very knowledgeable and professional.
Jul 19, 2026
Friendly and helpful
Jul 18, 2026
I was called back for my appointment on time, and everyone was very kind and caring.
Jul 18, 2026
Friendly staff, great Doctors!
Jul 17, 2026
Timely response to my inquiry through the portal and swiftly scheduled appointment to address health concerns
Jul 17, 2026
Dr. M.Whitley is a awesome doctor, she's caring and informative. I recommend her every chance i get! The staff is awesome!