Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,476 verified ratings
1,476 Ratings, 760 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 24, 2026
MARTINEZ-HEATH, MAIA W
Very clean and modern office with extremely welcoming staff.
May 23, 2026
Very friendly and great communication
May 22, 2026
From walking through the door and being greeted by the front desk staff to seeing my physician, it is always a great experience. The team is thorough and welcoming and personable. A huge shout out to Dr. Whitley who is an amazing physician!
May 22, 2026
Fast, efficient, and thorough.
May 20, 2026
Well organized staff, checked in online, was seen early, Dr Prostrollo was attentive.
May 20, 2026
Friendly and helpful.
May 20, 2026
Friendly staff, attentive doctor, great experience
May 18, 2026
friendly staff & quick service (altho I was first appt after lunch!)
May 16, 2026
Was able to make an appointment quickly. Checked in and was seen quickly. I felt listened to and my questions were answered.
May 14, 2026
Convenience and professional. Dr. Whitley and her staff are very courteous and professional. Full attention on the patient and actually spend quality time with the patient and not rushing to get to the next patient.
May 14, 2026
Dr. Prostrollo always takes the time to listen and completely answer all of my questions. She never makes me feel rushed.
May 14, 2026
Friendly staff, nice facilities
May 8, 2026
Professionalism and curtesy is always extended.
Dr Whitley and staff respects the need for privacy when it comes to treating patients.
May 8, 2026
Everyone was so kind and helpful, the office spaces are clean and comfortable. Dr. Mallory was amazing and really takes time to hear your concerns and it’s obvious she wants the best care for you.
May 4, 2026
Appointment was on time. Medical Assistant, Cathy was extremely friendly and very calming. Sometimes going to the doctor can stress me out.
Dr. Prostrollo as always easy to talk with, and listened to my opinions.
In the past, I have had quick responses to my messages both emails and telephone voicemails.
Front office very pleasant and always works with my schedule.
May 2, 2026
It was very comfortable and the staff were friendly and helpful.
May 1, 2026
The staff is very nice. Dr. Whitley really does care about her patients.
May 1, 2026
Staff and physician are very nice and helpful.
Apr 30, 2026
Friendly and inviting staff
Apr 24, 2026
Since meeting the new Doctor there I will certainly tell people about this office . Dr [last name] has been very hard to replace. I think this Doctor has finally fielded her shoes . Kudos !
Apr 24, 2026
Friendly staff
Apr 23, 2026
Personal, friendly and professional
Apr 23, 2026
The Quick process of getting in and out of the office.
Apr 22, 2026
The office staff is so friendly and helpful, Dr. Whitley’s nurse is awesome and Dr. Whitley is one of the best Doctors I have had in my life (and I have had many).
Apr 20, 2026
Efficient and helpful. They were able to get me in same day of me calling before I was leaving town so I could get medication for a UTI !
Apr 18, 2026
They know me ffrom coming 2 years ago
Apr 17, 2026
All are very helpful in getting my needs met
Apr 17, 2026
It was my first visit and everyone was so nice. The desk staff the nurse and the doctor. I was looking for a new primary and I found her!
Apr 16, 2026
Everyone is great
Apr 12, 2026
The staff was friendly and efficient. Dr. Prostrollo was knowledgeable and friendly. I feel heard with her.
Apr 11, 2026
Friendly, professional staff. Very clean environment. Shows concern for patients health.
Apr 11, 2026
Office is very clean, Staff are all nice and address any concerns. Provider very informative and tentative to my needs.
Apr 9, 2026
usually short wait times
convenient location
nice staff and docs
Apr 8, 2026
very helpful and professional
Apr 8, 2026
Clean, efficient, friendly. prompt.
Apr 8, 2026
The office staff is so nice and very welcoming. At my new patient appointment they all made me feel very comfortable and that’s hard to find these days.
Apr 8, 2026
My primary care physician, Dr. Whitley, is excellent! She is informative, educational, and very bright. Moreover, she always educates me about my ailments. I am very pleased with the healthcare services I am receiving.
Apr 6, 2026
Easy to get to, nice and quiet
Apr 6, 2026
People are friendly and competent.
Mar 28, 2026
PROFESSIONALISM, TOP DOCTORS AND NURSES.
Mar 28, 2026
The entire staff is very professional and so friendly! Dr.Whitley Is absolutely WONDERFUL , so warm , professional and very thorough. It’s great to have found a PCP that makes you feel very comfortable and who is easy to talk to. I would definitely recommend this practice !
Mar 28, 2026
Dr Whitley is an amazing doctor! She's so kind and compassionate and it's like talking to a close friend! Super down to earth and if you have white coat syndrome this is the doc for you! The he entire staff is great the atmosphere is great! 10 stars
Mar 27, 2026
I always receive prompt courteous service from everyone I encounter there.
Mar 27, 2026
Excellent and personable staff. Very expeditious in connecting with the patient via the Baptist portal as well.
Mar 27, 2026
The staff is always friendly and helpful
Mar 19, 2026
Friendly staff
Mar 19, 2026
EVERYTHING! AWESOME DOCTORS AND STAFF!!! Have been going there since the first day they opened.
Mar 18, 2026
Exceptional service
Mar 18, 2026
The atmosphere was amazing front desk, staff very friendly the medical assistant amazing
Mar 16, 2026
Amazing staff with great patient interaction and care