Baptist Primary Care - Tapestry Park
4844 Deer Lake Drive West, Suite 1
Jacksonville, FL 32246 Directions
4.8 out of 5
1,146 verified ratings
1,146 Ratings, 590 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Nov 23, 2025
MARTINEZ-HEATH, MAIA W
Clean, organized, and updated.
Nov 22, 2025
Friendly staff
Nov 21, 2025
Clean, good location
Nov 20, 2025
Informative , caring and concerned about my medical needs.
Nov 20, 2025
Great customer service
Nov 19, 2025
Convenient location. Always able to find a parking space.
Pleasant staff. . . Professional and helpful.
Nov 19, 2025
The office was clean, neat, and orderly. Check-in process was easy, both via text and in-person. Nurse was engaging, interested, and answered my questions. Dr. Prostrollo listened intently and notated everything I discussed so a detailed recap was available via the portal system. Wait time was within a few minutes of my appointment time. I didn't feel rushed throughout the whole process. So far, the experience at this office has been very positive.
Nov 19, 2025
Friendly staff. Minimum paperwork.
Nov 19, 2025
VERY CLEAN😊
Nov 19, 2025
Everyone is kind
Nov 17, 2025
Everyone is prompt, professional and so nice!
Nov 16, 2025
Dr. Heath has been very helpful and professional
Nov 16, 2025
Friendly and knowledgeable.
Nov 14, 2025
The staff was amazing! Friendly, knowledgeable and very helpful. My first there and I will definitely be back.
Nov 14, 2025
Very nice staff
Nov 14, 2025
Everyone is kind and friendly
Nov 14, 2025
Both Dr. Prostrollo and her medical assistant, Jennifer are wonderful. They both are very competent and great listeners. I never feel rushed and always feel like I'm being taken great care of.
Nov 13, 2025
Front office was very friendly and very organized.
Nov 13, 2025
Clean, everyone is very friendly. Very short wait time to see doctor.
Nov 13, 2025
Excellent doctor and staff
Nov 13, 2025
Everything and everyone! Very caring and knowledgeable.
Nov 12, 2025
Friendly staff
Nov 12, 2025
So professional and yet so friendly! The best!
Nov 12, 2025
The staff was friendly and nice. Do you see me get me in in the spur of the moment.
Nov 12, 2025
Clean and on time
Nov 9, 2025
#1 What I most like about this office is the Excellent Care that Dr. Mallory Whitley provides!!
#2 No long waiting to see your provider!!
#3 Dr Whitley explains what she is going to do before she does it!
#4 Dr Whitley cares about her patients!!!
Enough said !!!!
Nov 8, 2025
Doctor and staff are great. Friendly and helpful communication
Nov 6, 2025
Well lit, clean, easy to get to, like my doctor!
Nov 6, 2025
Very kind and friendly. It is very easy to access all my information and usually respond quickly.
Nov 6, 2025
Front office staff is very kind and professional. I enjoyed my 1st visit with Dr. Whitley. Great bedside manner and personable. Made me feel at ease and looking forward to her being my Family Practice Physician.
Nov 5, 2025
Everyone is very caring and efficient.
Nov 5, 2025
Staff and new Dr
Nov 3, 2025
The diversity of a location
That serves its residents
Nov 2, 2025
My PCP Dr. Whitley and her Medical Assistant Kathy are great empathetic and compassionate with their job. Also educated me well on my concerns.
Nov 2, 2025
Everything!
Nov 1, 2025
It seems like the front office personnel has all new employees and they are very polite unlike the old office staff. And my Doctor doctor Whitley has been great ever since I met her for the first time. She is very professional, caring, and aggressive with my health care in trying to get me back to my best me.
Oct 31, 2025
My care was transferred from Dr [last name] to Dr Whitley. Dr Whitley is an amazing doctor even following after another great doctor. She is very knowledgeable and is able to break down the complex medical concepts into smaller more understandable pieces. The front office staff is always very courteous and friendly. Patients are always seen in a timely manner with little wait involved.
Oct 30, 2025
Staff is friendly, courteous and professional. Dr is on time, thorough, answers my questions and makes recommendation that are best for me. .
Oct 28, 2025
The front desk were awesome, patient and so was my Dr Mallory. She is awesome, welcoming.
Oct 26, 2025
The staff are always so pleasant and easy to talk to. Jennifer is always comforting, attentive and always makes me laugh. Dr. P is also very attentive assuring that I get what I need.
I am very happy with Baptist Primary.
Oct 26, 2025
Everyone is friendly and helpful. Jennifer and Dr. Prostrollo are easy to work with.
Oct 26, 2025
Caring, listens and efficient.
Oct 24, 2025
Friendly organized on time
Oct 24, 2025
Doctor Whitley and her staff are always nice and helpful
Oct 24, 2025
The staff and doctor are very friendly and professional
Oct 24, 2025
Friendly and considerate staff. Always seen on time. Never rushed during care.
Oct 23, 2025
The office was quick to respond to my request for an appointment to renew my prescriptions from Jan 6 to Nov 6; scheduling my blood lab work within 2 days in order to prepare.
Oct 23, 2025
On time, informative and very friendly
Oct 23, 2025
Everyone at this office is friendly and helpful.
Oct 22, 2025
Informative. On time.