Renown Children's Emergency Room
Emergency Medicine
1155 Mill St
Reno, NV 89502 Directions
4.4 out of 5
1,572 verified ratings
1,572 Ratings, 266 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 9, 2026
ED RMC - Childrens
Excellent work from staff! They treated my kid well and treated the situation appropriately.
May 8, 2026
Nothing because you guys treated us and showed us that you cared us. So, thank you all for all those hard work and thank you all for taking care of my son. I really appreciate it and im very happy for all those work. Thank you all
May 7, 2026
The ed was amazing the nursing staff and the provider were amazing in making my child feel comfortable and informed on everything they did.
May 7, 2026
Great
May 2, 2026
The children's hospital took very good care of my sweet baby. From the front desk lady named Wendy that helped get us to the right place to Andrea the RN that took such good care of my baby who was so congested, the experience I had was excellent and I will definitely bring my baby back if needed. Thank you Team!
May 1, 2026
The staff was really kind and understanding and patient with my son. And I also really appreciated you guys having vegan options.
Apr 30, 2026
Excellent thank you
Apr 30, 2026
Both doctors and nurses were extremely compassionate, professional, and kept us up to date. Thank you so much.
Apr 30, 2026
Our nurse, Joseph, was a huge help and comfort to us. We are so glad he was there for us.
Apr 30, 2026
Everyone was attentive and very friendly
Apr 30, 2026
They give all the necessary care but they make you wait too long. I did check in at 7 and they didn't call until midnight I don't think that makes sense. Besides that everything was okay.
Apr 28, 2026
We were seen fairly quick and all staff was really friendly.
Apr 28, 2026
The ER team was great. Good people helping parents and kids in times of crisis helped lessen the stress and pain. Please let them know how much their work is appreciated.
Apr 27, 2026
Ill choose a 2 hour ride to Reno over 15 minutes to my hospital anytime as theyre more helpful over HGH
Apr 27, 2026
The doctor was great. Once we were roomed the doctor came in quickly. X-rays were taken shortly after. The nurse that discharged us was helpful.
Apr 25, 2026
The entire staff was very helpful and understanding when it comes to my child. They understood my concerns and were very helpful. Keep up the good work
Apr 24, 2026
Every single interaction was kind and informative and everyone seemed to care. Loved it
Apr 24, 2026
Dr. Erik and the nurses were attentive to the emergency. They were empathetic and explained the situation well. Thanks Renown for providing my child with excellent care!
Apr 24, 2026
The staff was amazing. Given the circumstances my son did not have a terrible time. Shout out to “mustache man� you are so kind.
Apr 23, 2026
The staff was amazing and so sweet to my daughter. One staff member was so sweet to our girl he put an oxygen reader on her baby doll before he put it on her to help calm her down. It was by far the sweetest thing I have ever seen. And I wish I got his name. It touched my mama heart thank u for being ao kind to my poor sick baby girl. U truly made her feel safer. She was Definitely scared of her doctor sue to the face mask but u have to be safe with the proper PPE as well. I own my own cleaning business i clean medical buildings i would love to help clean ur building for the children and staff. Being clean helps keep down the spread of all these crazy sickness going around bless u all
Apr 23, 2026
The intake receptionists put the correct information on the wrong chart...She saw 2 similar names and probably thought it was a mistake and didn't question it....I had to go to medical records to have the records corrected.
Apr 23, 2026
Wonderful helpful staff they were amazing
Apr 21, 2026
First time taking one of my children to the ER and we were treated very well, everyone was nice and thorough! Obviously was feeling stressed but my kid was seen and treated quickly and we weren’t there for hours waiting on anything
Apr 21, 2026
We brought our teenage son in for a migraine and everyone was absolutely amazing, especially the physician who treated him. We were really grateful for the speed at which he was able to get relief (even though, to his complete dismay, that treatment did include getting an IV). As his parents, we could not have been happier with the help we received. Thank you so much for restoring our typically surly teen to us.
Apr 21, 2026
Good
Apr 18, 2026
They are always professional and thorough
Apr 16, 2026
We were taken to a private room on the adult side and the dr and nurses were amazing with my son and made him feel at ease not scared. The nurse was so careful clean my sons wound and wrapping it up. I thank them for the care they took with my 6 yr old.
Apr 15, 2026
The Doctor and nurses are the best.
Apr 15, 2026
Dr Gassen has treated both of my children as infants. He has been pleasant and informative both times. In fact I was happy he was the provider this second go around. The nurse was helpful, communicative and always asked if I needed anything. Treatment was fast and explained very well.
Apr 14, 2026
Everything was good
Apr 9, 2026
From the par, to triage and er nurse, to the Dr, we had a great visit! They were all very quick, kind, and helpful!
Apr 7, 2026
Thank you! Professional and kind team. We were grateful for the quality of care my son received.
Apr 7, 2026
Everything was great, the facility doctors and nurses were amazing!
Apr 4, 2026
Very friendly staff and I felt they actually cared about my child's outcome and cared about and respected my husband and I. I was also given some options regarding follow up care which I appreciated being out of town and the physician actually included our opinions in certain decision making. Thank you thank you.
Apr 3, 2026
Everyone was very kind. They listened and made suggestions accordingly
Apr 3, 2026
Thank you to the doctors and nurses working in the children’s ED. We felt heard, respected and most importantly our son was treated with kindness, patience and compassion.
Apr 2, 2026
The pediatrician was very smart and quick to diagnose my baby. We need more of those in healthcare.
Apr 2, 2026
Nurses and doctors were great. Kept us updated and gave all information we needed to know.
Apr 1, 2026
We were able to get in and out in less than an hour. Everything was smooth and everyone was friendly and professional.
Apr 1, 2026
I love the pediatric unit in midtown. My kids feel so comfortable there. Not so when I’ve taken them to regular er. Renown off Mill street go way above and beyond explaining everything to my children so they understand. I’m very thankful for the service the nurses and the ER Dr provide.
Mar 27, 2026
The trauma team that met me and my child were amazing. Thank you to all those who cared for her!
Mar 26, 2026
We are so grateful for Dr.Hudson who took care of our son during this visit. He made sure our son had a thorough evaluation and didnt turn him away just because he was a little difficult to deal with. It has been our experience in the past that Dr's. Dont spend enough time with him due to his Autism. Thank you Dr Hudson for finally helping us get some answers for our son.
Mar 25, 2026
I am so grateful renown has an Emergency Room dedicated to pediatric patients. The doctor I think his name is Dr Sorensen was nice kind efficient got us in and out. The nurse was also great. Please give her credit.
Thank you to all that took Great care of my son.
Mar 25, 2026
The entire crew, including Dr. Haran and Nurse Sidney, and I believe her name was Nurse Hannah, were incredibly kind and supportive and made a very scary experience tolerable. And I felt very well cared for. I felt that they totally took my son's well-being seriously and put him as a priority.
Mar 24, 2026
Everyone was great. I really appreciate all you did for my family.
Mar 23, 2026
I was at the children’s ER 3 days in a row and the staff was truly incredible! When we got moved up to the 4th floor, we were welcomed with such grace! Thanks for having such an incredible team to care for our kiddos!
Mar 21, 2026
Everyone was excellent, from check in, triage, and the physician .
Mar 21, 2026
I really appreciated the doc coming out and taking care of something that turned out to be far less severe than anticipated. And no one castigated us for being over concerned. We were in and out faster than ever. My son was embarrassed at first because it turned out to be nothing. But the staff assured him he did the right thing and assuaged his concerns. Beautifully done.
Mar 20, 2026
I appreciated this experience at this hospital. Everyone was professional and accommodating. Thanks to all that
Helped us.
Mar 19, 2026
A scary moment for me, and you guys made me more comfortable with my son’s second degree burns. Walked me through everything that you so much!!!