ED RMC - Childrens
4.4 out of 5
1,486 verified ratings
1,486 Ratings, 246 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 28, 2026
Emily our Triage nurse was amazing and very knowledgeable. Appreciate the time she took with my littles and being thoughtful in her assessment.
May 26, 2026
Great experience
May 25, 2026
Had a great experience in the children’s ER. Will be returning if needed. Worth the 3 hr drive!
May 25, 2026
Renown (Mill St) emergency level of service was unlike anything we have experienced thus far. The team was empathetic yet education on decisions and next steps. Options and follow up were clearly communicated. The discharge process was the most efficient and expedited which is most appreciated.
May 25, 2026
Everyone was great !!
May 25, 2026
The nurse and doctor were amazing.
May 23, 2026
Dr Mandy and all of the nurses were great
May 21, 2026
The child life care advocate nurse that we had, I think her name was Jen, was absolutely amazing. My daughter was not scared during the IV process. She tried to distract her. She kept talking to her. She was so kind and had so many little trinkets and toys in her bag that it made the process not at all like scary or traumatizing for my daughter or myself. So I really appreciated her.
May 21, 2026
I cannot remember the physicians names but they were so patient and kind to me and my children. They took the time to hear my concerns and to reassure me that it’s better to get checked out than to worry at home. My children felt safe and seen as did I. Couldn’t have asked for a better visit
May 20, 2026
Communicate with Bishop.
May 19, 2026
It was very clean and very fast. I liked that they sent text messages along the way notifying you what was going on. Everyone was very nice and seemed knowledgeable.
May 15, 2026
Everyone in the children’s ER were amazing, helped calm my child and were extremely knowledgeable on what they had to do to help.
May 15, 2026
The nurses were amazing and caring! The doctor was great too!
May 12, 2026
We had a great experience! The triage nurse, er nurse and dr were hands down amazing!
May 9, 2026
Excellent work from staff! They treated my kid well and treated the situation appropriately.
May 8, 2026
Nothing because you guys treated us and showed us that you cared us. So, thank you all for all those hard work and thank you all for taking care of my son. I really appreciate it and im very happy for all those work. Thank you all
May 7, 2026
The ed was amazing the nursing staff and the provider were amazing in making my child feel comfortable and informed on everything they did.
May 7, 2026
Great
May 2, 2026
The children's hospital took very good care of my sweet baby. From the front desk lady named Wendy that helped get us to the right place to Andrea the RN that took such good care of my baby who was so congested, the experience I had was excellent and I will definitely bring my baby back if needed. Thank you Team!
May 1, 2026
The staff was really kind and understanding and patient with my son. And I also really appreciated you guys having vegan options.
Apr 30, 2026
Excellent thank you
Apr 30, 2026
Both doctors and nurses were extremely compassionate, professional, and kept us up to date. Thank you so much.
Apr 30, 2026
Our nurse, Joseph, was a huge help and comfort to us. We are so glad he was there for us.
Apr 30, 2026
Everyone was attentive and very friendly
Apr 30, 2026
They give all the necessary care but they make you wait too long. I did check in at 7 and they didn't call until midnight I don't think that makes sense. Besides that everything was okay.
Apr 28, 2026
We were seen fairly quick and all staff was really friendly.
Apr 28, 2026
The ER team was great. Good people helping parents and kids in times of crisis helped lessen the stress and pain. Please let them know how much their work is appreciated.
Apr 27, 2026
Ill choose a 2 hour ride to Reno over 15 minutes to my hospital anytime as theyre more helpful over HGH
Apr 25, 2026
The entire staff was very helpful and understanding when it comes to my child. They understood my concerns and were very helpful. Keep up the good work
Apr 24, 2026
Every single interaction was kind and informative and everyone seemed to care. Loved it
Apr 24, 2026
Dr. Erik and the nurses were attentive to the emergency. They were empathetic and explained the situation well. Thanks Renown for providing my child with excellent care!
Apr 23, 2026
The staff was amazing and so sweet to my daughter. One staff member was so sweet to our girl he put an oxygen reader on her baby doll before he put it on her to help calm her down. It was by far the sweetest thing I have ever seen. And I wish I got his name. It touched my mama heart thank u for being ao kind to my poor sick baby girl. U truly made her feel safer. She was Definitely scared of her doctor sue to the face mask but u have to be safe with the proper PPE as well. I own my own cleaning business i clean medical buildings i would love to help clean ur building for the children and staff. Being clean helps keep down the spread of all these crazy sickness going around bless u all
Apr 23, 2026
The intake receptionists put the correct information on the wrong chart...She saw 2 similar names and probably thought it was a mistake and didn't question it....I had to go to medical records to have the records corrected.
Apr 21, 2026
First time taking one of my children to the ER and we were treated very well, everyone was nice and thorough! Obviously was feeling stressed but my kid was seen and treated quickly and we weren’t there for hours waiting on anything
Apr 21, 2026
We brought our teenage son in for a migraine and everyone was absolutely amazing, especially the physician who treated him. We were really grateful for the speed at which he was able to get relief (even though, to his complete dismay, that treatment did include getting an IV). As his parents, we could not have been happier with the help we received. Thank you so much for restoring our typically surly teen to us.
Apr 21, 2026
Good
Apr 18, 2026
They are always professional and thorough
Apr 16, 2026
We were taken to a private room on the adult side and the dr and nurses were amazing with my son and made him feel at ease not scared. The nurse was so careful clean my sons wound and wrapping it up. I thank them for the care they took with my 6 yr old.
Apr 15, 2026
The Doctor and nurses are the best.
Apr 15, 2026
Dr Gassen has treated both of my children as infants. He has been pleasant and informative both times. In fact I was happy he was the provider this second go around. The nurse was helpful, communicative and always asked if I needed anything. Treatment was fast and explained very well.
Apr 14, 2026
Everything was good
Apr 9, 2026
From the par, to triage and er nurse, to the Dr, we had a great visit! They were all very quick, kind, and helpful!
Apr 7, 2026
Thank you! Professional and kind team. We were grateful for the quality of care my son received.
Apr 7, 2026
Everything was great, the facility doctors and nurses were amazing!
Apr 4, 2026
Very friendly staff and I felt they actually cared about my child's outcome and cared about and respected my husband and I. I was also given some options regarding follow up care which I appreciated being out of town and the physician actually included our opinions in certain decision making. Thank you thank you.
Apr 3, 2026
Everyone was very kind. They listened and made suggestions accordingly
Apr 3, 2026
Thank you to the doctors and nurses working in the children’s ED. We felt heard, respected and most importantly our son was treated with kindness, patience and compassion.
Apr 2, 2026
The pediatrician was very smart and quick to diagnose my baby. We need more of those in healthcare.
Apr 2, 2026
Nurses and doctors were great. Kept us updated and gave all information we needed to know.
Apr 1, 2026
We were able to get in and out in less than an hour. Everything was smooth and everyone was friendly and professional.