ED RMC - Childrens
4.4 out of 5
1,744 verified ratings
1,744 Ratings, 293 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 18, 2026
Provider and nursing staff was incredible. We got misdiagnosed a few months ago at the urgent care, so this time we went straight to the childrens er and the provider was so understanding and validated our decision. The team was quick to get us roomed and seen, they made sure she was feeling better before discharge and sent us home to ensure she would keep improving. I appreciate the kindness and knowledge everyone showed us. It was a very pleasant experience.
Aug 18, 2026
The doctor was amazing! The nurses assistants were very nice! The receptionists were very polite.
Aug 18, 2026
Dr Regis was informative and caring!
Aug 18, 2026
Our nurses were wonderful. Shelbie and Alex in the emergency room.
Aug 14, 2026
It’s really important to my family that we go to the hospital that is non-profit and affiliated with a medical school, so Renown is the obvious choice for us. I felt like my son was in good hands the whole time. Besides the knowledgeable and friendly clinicians, the facility was tidy and I felt our room was properly clean upon our arrival.
Aug 13, 2026
The doctor I had last night 08-12-2026 wasn’t very friendly or helpful . No answer given to my worries and concerns about my baby boy.
But the doctor I had the night of 08-11-2026 was very friendly and super helpful.
Also a nurse I forgot her name wasn’t very friendly when I asked where the restroom was she was like where it’s always been. They need to be a bit for friendly or look for a job that doesn’t make them feel very annoyed and fraudsterateh with children
Aug 12, 2026
Excelente Hospital Renown 10
Aug 11, 2026
I would like to thank everyone that was attending to me and my child we felt comfortable we felt loved. We felt safe and we felt protected. We felt informed we also felt cared for. I really appreciate the team. Thank you.
Aug 11, 2026
The doctors and the nurses were extremely nice and understanding, comforting, and very much appreciated. Thank you so much for some awesome care.
Aug 8, 2026
From the moment we checked into the children’s ER, the nurses and doctor took great care our child. Dr. Regas was amazing and kept us informed our entire visit. We are so thankful for the amazing care our child received here.
Aug 6, 2026
Of course, emergency room visits are highly variable. However, this was probably the friendliest, smoothest, least busy Renown ER visit ever.
Aug 4, 2026
For such a traumatic incident Renown made the situation so much better helped my husband and I feel more at ease. Renown has always been my go to for urgent care and ER visits, especially the Children’s Hospital. I will forever go to Renown. Thank you to all of the dr’s and nurses that helped my family. HIGHLY RECOMMEND
Aug 4, 2026
Went to the children’s emergency. My son was vomiting a lot that night out of no where and was complaining about stomach pain. It was late at night and had no other choice but to take him to the emergency room. I was surprised how quickly we were taken in from the front desk, to the triage nurse, roomed, immediately seen by the doctor and had an ultrasound tech come in. I’m especially glad they were able to give him Zofran to ease his nausea/vomiting. Not sure what it’s like for them any other night, but I feel like we were extremely fortunate to be seen and taken care of so quickly. Other children’s emergency rooms we’ve been to in the past make us wait hours before being able to see the triage nurse and even more so to get roomed/see the doctor. To be honest, I’ve heard a few not so great stories about this hospital/emergency room, but our experience was nothing but great and very thankful for the staff that night!
Aug 3, 2026
Dr Gassen was absolutely amazing with our baby boy and we truly appreciated him even calling the next day to see how baby was feeling. He was extremely personable and you can tell he truly cares. The nurses that did the blood draw on our baby were extremely sweet to our little guy as well.
Jul 30, 2026
Everyone was friendly and nice the whole time
Jul 30, 2026
Great experience, although I thought there were too many students asking the same questions, and one was trying to do exam on my son to look in his ears and it felt weird without a Dr supervising because she couldn't do it with him moving around.
Jul 30, 2026
Very kind, compassionate, efficient staff in the emergency room.
Jul 27, 2026
Amazing staff
Jul 27, 2026
I had a good experience, and all the care aides and staff were wonderful.
Jul 24, 2026
Wonderful care and service
Jul 24, 2026
The staff nurses doctors were so amazing they made my child feel so comfortable and safe !!!!!!!
Jul 20, 2026
My doctor was amazing I felt like he was actually listening to me and taking in what I said
Jul 17, 2026
We felt cared for and appreciated the doctor and nurses not minimizing our concerns.
Jul 13, 2026
The ER experience was good. But what made things go from good to great was the ability to get my child's medication from the in house pharmacy 10 min after discharge. I was concerned that I would have to travel to an off site CVS or Walgreens and wait till the doors opened to get my prescription(my experience was between 2am and 5am). I left the hospital with a diagnosis and medication which made the experience perfect!
Jul 7, 2026
Everyone was very kind and we were able to get a room pretty quickly.
Jun 30, 2026
Thank you because you all took my child's case and provided care and now my child is better. Thank you.
Jun 29, 2026
Although it’s never fun to come to the ER with your child, the staff made this a 10/10 experience. They were caring, kind and thoughtful. They also got us in, seen, and out of there as soon as possible. We’re so glad we chose Renown and we are forever grateful to our treating physician and everyone we came into contact with. You guys are really the best.
Jun 29, 2026
Front desk staff, tech, triage nurse, bedside nurses, and doctor were all kind and professional
Jun 29, 2026
Thanks
Jun 29, 2026
Yes, I would like to say that the child life specialist was wonderful, all of the staff and doctors were great and I have no complaints, but I believe that the child life specialist is what makes the children's department stand out. I had never encountered one before as our child has never been in the ER, but I did know the program existed. This made ease for my son and also myself as the parent who was there. And I believe that there needs to be one on staff all the time for every patient if there isn't already. It's a valuable program and such an asset.
Jun 28, 2026
Great
Jun 26, 2026
As well as being knowledgeable, the staff were kind, supportive & empathetic - much appreciated in a difficult time
Jun 26, 2026
The doctor was super caring, loving, kind, easy to understand, very clear and gave me evidence-based and all the information that I needed. And then the nurse held my baby while I used the bathroom and instead of like taking him back away to the nurse's station and continue what she was doing, she stood outside the bathroom with my son as I used the restroom. And I didn't even ask them if they could hold the baby. She just offered to hold him while I used the restroom. So it was great. Thank you for that. Thank you for allowing me to have a non-stressful experience.
Jun 25, 2026
The doctor was very thorough. He did not make me feel like a crazy parent at all, and he gave my daughter the best care possible and a ton of reassurance moving forward. I couldn't be more grateful.
Jun 24, 2026
RN Charles Banfield and Dr. Eric Sanders went above and beyond. Knowledgeable, caring, compassionate, and extremely efficient. I couldn’t imagine anyone giving my child better care and I would never take him anywhere else!
Jun 23, 2026
The physician and treating practitioners were awesome.
Jun 23, 2026
Honestly, every staff member I dealt with went above and beyond to make my daughter and I calm and safe. From the Reno Paramedics Guys, to the hospital security guards, the nurses and the amazing Doctor, everyone was AMAZING and had the best bedside manner! I would 1000% recommend Renoun to anyone in Reno! Thank you ??
Jun 23, 2026
Thank you for being there for our family
Jun 18, 2026
Nurses were great!!
Jun 12, 2026
Thanks All
Jun 11, 2026
They are so responsive and hard working to get all the labs done that they needed.
Jun 11, 2026
I just like to go to Renown
Jun 5, 2026
Everyone was very helpful, kinda, and positive. Great experience, considering it was my child in the ER.
Jun 2, 2026
We had the absolute best experience and care!
Jun 2, 2026
Thank you!
Jun 1, 2026
Everyone had a great, friendly and welcoming attitude. We felt very taken care of. Thank you
Jun 1, 2026
It was my first time bringing one of my children to the ER and the experience was smooth and comfortable due to the wonderful staff.
May 28, 2026
Emily our Triage nurse was amazing and very knowledgeable. Appreciate the time she took with my littles and being thoughtful in her assessment.
May 26, 2026
Great experience
May 25, 2026
Had a great experience in the children’s ER. Will be returning if needed. Worth the 3 hr drive!