187 Ratings, 88 Comments
Nov 6, 2024
Thomas Fell, D.O.
What would you tell family and friends about your experience with this provider?
We love Doctor Fell he has been great with both of my kids and is always open and understanding to any questions we may have!
Nov 4, 2024
What would you tell family and friends about your experience with this provider?
We love him.
Oct 24, 2024
What would you tell family and friends about your experience with this provider?
Dr Mason had been amazing. Truly grateful to have her as my kid’s pediatrician. She is always kind, thorough, and understanding.
Oct 23, 2024
What would you tell family and friends about your experience with this provider?
Dr. Maria Mason is amazing, after meeting her with the birth of my son. We immediately started initiating the process to move our daughter here from a different provider. She’s so great with kids, and so easy to communicate with about concerns. I even had a follow up comment through the portal that she responded to in a very timely fashion. I very much appreciate her, making us feel heard and our concerns valid.
Oct 18, 2024
What would you tell family and friends about your experience with this provider?
Friendly staff always there to answer questions
Oct 11, 2024
What would you tell family and friends about your experience with this provider?
Front desk were friendly, always smiling. The MA is always kind and thorough and the MA and Dr Fell talk to my child and me- Dr Fell listened well to both me and my child and treated appropriately. We appreciate him and his office!
Oct 10, 2024
What would you tell family and friends about your experience with this provider?
Best provided we have had. He is kind and makes time for his patients and their concerns. I never feel in a rush and I feel heard! Thomas Fell is the best provider that MidMichigan Pediatrics has had in years!
Oct 9, 2024
What would you tell family and friends about your experience with this provider?
Excellent
Oct 7, 2024
What would you tell family and friends about your experience with this provider?
Wonderful experience with all
Oct 6, 2024
What would you tell family and friends about your experience with this provider?
Dr Fell and staff are absolutely wonderful!
Oct 1, 2024
What would you tell family and friends about your experience with this provider?
Maria Mason is an excellent provider, however office policies impede on receiving appropriate level of care needed. Getting an appointment is difficult and office will not deviate from established policies to provide care objectively.
Sep 25, 2024
What would you tell family and friends about your experience with this provider?
Dr. Mason is fantastic. She is kind and listens to my concerns.
Sep 13, 2024
What would you tell family and friends about your experience with this provider?
My [Age] old said "Doctor Mason" a dozen times throughout the day, after her appointment. She enjoyed meeting with her. Dr. Maria Mason is exactly the pediatrician we were hoping to find here in Alpena and we're glad to call her ours! She is great with my child and I trust her knowledge and advice.
Sep 13, 2024
What would you tell family and friends about your experience with this provider?
Wonderful!
Sep 6, 2024
What would you tell family and friends about your experience with this provider?
They get you in quick and will usually answer any questions on the same day and all the staff have very positive attitudes
Aug 27, 2024
What would you tell family and friends about your experience with this provider?
Dr mason is wonderful. Very happy with her care and advice for our son.
Aug 19, 2024
What would you tell family and friends about your experience with this provider?
Friendly, understanding, takes time with child
Aug 19, 2024
What would you tell family and friends about your experience with this provider?
Not good will be pulling all of my kids and going to another office.
Aug 16, 2024
What would you tell family and friends about your experience with this provider?
Dr fell has the best bedside manner. Concerned about the parent as much as the child. Dr fell is always kind and patient during our routine visits.
Aug 15, 2024
What would you tell family and friends about your experience with this provider?
Fantastic care
Aug 1, 2024
What would you tell family and friends about your experience with this provider?
Dr. Fell and his assistant Charles were super friendly and accommodating from the moment we happened to run into them in the elevator thro the entire appointment. They have my husband and I confidence in the care team as well as comfort in any concerns to be addressed quickly and accurately in the future. We look forward to working with the office.
Jul 22, 2024
What would you tell family and friends about your experience with this provider?
She's great with my son. Listens when I'm worried. Definitely recommend Dr Mason
Jul 19, 2024
What would you tell family and friends about your experience with this provider?
We love her, finally there is a doctor we know, that knows us, and we trust her 100%
Jul 16, 2024
What would you tell family and friends about your experience with this provider?
Definitely Dr. Fell along with the MA Charles are always great
Jul 8, 2024
What would you tell family and friends about your experience with this provider?
Overall the staff is good but they fail to do anything about abuse at the hands of my kids dad
Jun 28, 2024
Was there anything that you feel was outstanding?
Always, so friendly and explains things well.
Jun 27, 2024
What could have been done to improve your experience?
Follow through with a simple request
Jun 26, 2024
Was there anything that you feel was outstanding?
So happy that Dr. Fell is apart of the pediatric clinic!
What could have been done to improve your experience?
NA - everything was great
Jun 24, 2024
Was there anything that you feel was outstanding?
My kiddos really like Charles. He is kind and engaging to them. He is great at what he does.
Jun 22, 2024
Was there anything that you feel was outstanding?
He is just so great with my baby and the nurses are amazing as well.
Jun 21, 2024
Was there anything that you feel was outstanding?
Excelente persona
Jun 18, 2024
Was there anything that you feel was outstanding?
Dr. Mason is excellent and I would recommend her to anyone. She goes above and beyond to advocate for her patients, she listens carefully to parents concerns! She spent a substantial amount of time with us, answered all of our questions, addressed our concerns, and educated us as well! The support staff within the office is also great. We are always seen “same-day” for acute concerns and Dr. Mason never makes us feel unwelcome, even if it’s a viral illness.
What could have been done to improve your experience?
Nothing, with every visit we have had, we’ve had nothing but good things to say and left feeling confident, reassured, and understood/heard.
Jun 17, 2024
Positive experience each and every time, from a few days old to our most recent 15 month well check. Dr. Mason has great presence in the room and speaks with my little one in just the right way so that she's curious instead of concerned. We never feel rushed or unheard. Thank you!
Jun 17, 2024
Was there anything that you feel was outstanding?
Its difficult to say exactly as so far we've only had one appointment with Dr. Mason, however she was very personable, explained everything and seemed to make sure we understood what she was saying. She seemed genuinely interested in helping us rather just going through the motions to get us out ASAP.
Jun 17, 2024
Was there anything that you feel was outstanding?
Very caring respectful listens to the parents concerns and goes above and beyond my son loves her
What could have been done to improve your experience?
She does the best
Jun 17, 2024
Was there anything that you feel was outstanding?
We have had a positive experience each and every time with Dr. Mason. She is down to earth and great with our little one. She moves slowly, deliberately, just right for a little person to feel curiosity by the experience rather than concern or fear. Thanks for giving [Patient Name] agency! [Patient name redacted for privacy.]
What could have been done to improve your experience?
It was great
May 30, 2024
Was there anything that you feel was outstanding?
I have been impressed in the past, with two prior visits. This most recent visit was really disappointing.
What could have been done to improve your experience?
Speed reading a patient’s information before seeing them. My two requests for specialized care, specifically dermatology and behavioral health, were denied immediately. I was very confused. It was later revealed she didn’t know I had insurance. She was also very curt with my son and pretty patronizing when I started to do the “1-2-3 counting” with him to get him to behave. This was in a visit where I expressed concern on behavior when he was in uncomfortable places or around loud noises/busy areas. A little understanding would have been nice, keeping sass out of it would have been best.
May 23, 2024
Was there anything that you feel was outstanding?
I have a complex medically fragile child, his needs are enormous and complicated. Dr Fell took the time to review all notes, make notes and engage with me any questions and referrals needed to make his life more compete and mine less complicated.
What could have been done to improve your experience?
Nothing, honestly, he gave us a huge amount of time to go over all my child information.
May 21, 2024
Was there anything that you feel was outstanding?
Dr. Fell is always very patient with my little guy. He listens to my suggestions as his mom and never makes us feel like an inconvenience. Both Dr. Fell and Charles are extremely helpful with my guys’ needs and it shows. My son is comfortable with both of them and that makes a huge difference in his care.
What could have been done to improve your experience?
Nothing. Everyone has been excellent and I’m very happy with our decision to come to this office.
May 20, 2024
Was there anything that you feel was outstanding?
The attention she gives [Patient]. I feel like she actually hears my concerns and looks into them. Other dr usually brush the little things or and dr mason doesn’t do that. Thank you for everything [Patient name redacted for privacy.]
May 13, 2024
Was there anything that you feel was outstanding?
Care staff
What could have been done to improve your experience?
Lobby wait
May 4, 2024
Was there anything that you feel was outstanding?
Dr. Fell is the best pediatrician!
May 3, 2024
Was there anything that you feel was outstanding?
That they were able help me get transportation to get to my child’s appointment & back
Apr 19, 2024
Timely, friendly, respectful, communicates and explains things well.
Apr 19, 2024
Was there anything that you feel was outstanding?
We love seeing Charles and Dr. Fell. Both personable, friendly and listen well. Appreciated the formula sample containers at our last visit as I had just transitioned from breast to formula.
Mar 31, 2024
Was there anything that you feel was outstanding?
Thomas complete commitment towards keeping [Patient] healthy. [Patient name redacted for privacy.]
Mar 29, 2024
Was there anything that you feel was outstanding?
Every one at the office is so kind. Dr. Mason, her MA, the friendly staff at the front desk.
Mar 20, 2024
Was there anything that you feel was outstanding?
Charles is always fabulous. This was our first time working with Dr. Mason, but she was amazing as well. I appreciated that both directed questions at my child first, then to me. Even though she's only a toddler, that helped her feel at ease and more in control of the situation, which I think is absolutely amazing - this is HER doctor appointment, after all!
Mar 16, 2024
Was there anything that you feel was outstanding?
Dr Mason is a gem! She always listens and takes both the child and parents input into the care. Our community is lucky to have her.
Mar 16, 2024
Was there anything that you feel was outstanding?
There is a front office person that was the nicest most helpful person. Her name is Amanda. She has gone out of her way several times to help us. I’m very grateful for her services.
What could have been done to improve your experience?
I feel like Dr. Mason could be better at understanding how stressful it is to treat your children when problems arise. Especially complex issues. In one particular situation she was very rude and dismissive. The communication is lacking. We have decided to go to the other clinic in town and feel that is a better fit for our situation.