MyMichigan General Surgery: Alpena
311 Long Rapids Plaza
Alpena, MI 49707 Directions
4.9 out of 5
781 verified ratings
781 Ratings, 471 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive: patients consistently praise MyMichigan General Surgery — Alpena for compassionate, skilled surgeons and professional, helpful staff. Common highlights are excellent bedside manner, clear explanations about procedures and recovery, successful surgeries (including emergency and hernia repairs), and efficient scheduling. A few comments note lingering post-op pain and occasional staff knowledge gaps. Many comments explicitly recommend the group to family and friends and credit providers with life‑saving care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 2, 2026
Thomas Thornton, M.D.
What would you tell family and friends about your experience with this provider?
very good
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
He's great
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
He can't b beat.very professional. Great bed side manners.
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
He cares about his patients.
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
Very professional yet down to earth. I would highly recommend to family and friends.
Mar 29, 2026
What would you tell family and friends about your experience with this provider?
Excellent provider positive and energetic in all areas.
Mar 28, 2026
What would you tell family and friends about your experience with this provider?
Dr. Paulsell was very kind and down to earth during, after, and prior to my surgery. He listened to my concerns and answered my questions. Face to face contact instead of someone glued to a computer screen!
Mar 28, 2026
What would you tell family and friends about your experience with this provider?
the visit went very well, I got the information I needed. i i
Mar 27, 2026
What would you tell family and friends about your experience with this provider?
I wasn’t feeling well so I didn’t really tell Dr. all that was bothering me, although I did tell him I was having low abdominal pain. Since I said I also had constipation he recommended an over the counter medication. I wish I’d discussed more problems with him, my fault
Mar 27, 2026
What would you tell family and friends about your experience with this provider?
He is so kind and caring.
Mar 27, 2026
What would you tell family and friends about your experience with this provider?
My experience was excellent! Dr Hanna answered all of my questions and explained things thoroughly and gave me time to ask any questions that I had!
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
Very thankful for dr lemaster and would highly recommend her for medical issues. I owe her my life
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
She is excellent
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable doctor.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Very helpful with explaining what was going on with me.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
The provider is great, his staff in the front office not so much. Giving people false hope and wasting their time and money.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 17, 2026
What would you tell family and friends about your experience with this provider?
Dr Thornton is awesome. He listens to what you have to say and is very courteous!
Mar 14, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hanna and his staff are True professionals that treat you with respect and kindness. They were throughly prepared for my appointment and up to date on my medical history making our consultation productive. Having Dr. Hanna serving our community is a tremendous blessing. Thank you.
Mar 13, 2026
great Dr and nirses
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Excellent Doctor/Surgeon. Very professional and never in a rush. Always answered any questions I had and explained fully next treatment steps.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Good
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
They were very knowledgeable, listened and were kind.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable and caring…both Dr Hanna and the staff as well!
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
He is very kind and listened to my concerns
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Very friendly and personable.. makes me feel safe and reassured that she diagnosed the problem correctly. I felt good after leaving the visit.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Very Professional & Welcoming
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Good experience
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
He’s a great Doctor, the staff is friendly and I trust that I’m in the best hands.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Excellent experience. Definitely recommend.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
Was excellent
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
My experience with The doctor was excellent. Not only in his office but at the hospital as well. also want to say the hospital has greatly changed since Midmichigan took over. Have been hospitalized several times and this was my best experience. Everyone keep up the good work.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
Dr. Pausell is wonderful. Listens and has compassion. Excellent service
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
compassion and care are definitely the most important qualities of Dr Thornton.
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
He’s very understanding and knowledgeable
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
Dr. Thornton was easy to talk to about the symptoms and to share my concerns.
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Well taken care of .
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I totally recommend from the past and now
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Real satisfied with my experience
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
Stephanie is very nice. She removed my appendix, performed a colonoscopy, and very recently removed my gallbladder. All were a piece of cake and I needed no painkillers other than Tylenol. I highly recommend her!
Feb 26, 2026
What would you tell family and friends about your experience with this provider?
Doctor and staff are patient, caring, supportive. Address the issue with you explained very well. Great with smile.
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
It's just fine
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Great
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
This was a consultation re: colonoscopy. But a good visit and enjoyed visiting with other ones waiting their appointment.
Feb 24, 2026
What would you tell family and friends about your experience with this provider?
One person in office didn’t seem to be as caring or seem to be as compassionate about the situation as I thought they would be
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Great doctor. Very professional and understanding for what can be an embarrassing condition. Made it very clear on how to treat the condition and gave benchmarks needed for healing and when to get call back if not met.
Feb 22, 2026
Professional kind, listens and answers at your level of understanding. Not hurried, sits looks you in the eye, focused. We have a good person here and well qualified.
Feb 22, 2026
What would you tell family and friends about your experience with this provider?
Dr is a gentleman and a professional. Listens not hurried and answers at your level of understanding.
Feb 21, 2026
What would you tell family and friends about your experience with this provider?
Very personable, easy to speak with and listens to what you have to say. Office skills are impeccable. Awaiting for my procedures. Very confident I’m in good hands.