Baptist Primary Care - Intracoastal West
14011 Beach Blvd, Suite 230
Jacksonville, FL 32250 Directions
4.9 out of 5
2,447 verified ratings
2,447 Ratings, 1,344 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 26, 2026
Kristina Santiago-Naranjo, MD
Clean and friendly staff ! Dr Santiago is awasome
Jul 26, 2026
Professional compassionate and understanding
Jul 26, 2026
Everyone is so friendly and respectful
Jul 25, 2026
Everyone was super nice. Dr. Santiago is very kind, smart and knowledgeable doctor. One of the best.
Jul 25, 2026
The staff was very nice knowledgeable and Dr Joseph is a great doctor. She’s always thorough and she takes care of you.
Jul 24, 2026
The staff is very nice, the comfort of the waiting room. Dr Santiago is very professional and caring
Jul 24, 2026
It is very nice and staff is very friendly
Jul 24, 2026
Everyone is professional, personable, courteous and timely. Dr, Joseph is top - notch, thorough and a great listener.
Jul 22, 2026
Warm, friendly and very welcoming. Very professional and considerate of the patients.
Jul 22, 2026
it was clean and the staff was friendly and professional.
Jul 20, 2026
The closeness to where I live, my patient doctor and the wonderful, helpful staff.
Jul 19, 2026
Love Dr Santiago! Everyone in the office was excellent & very helpful.
Jul 18, 2026
The office was easy to find with plenty of convenient parking spaces. The check-in was quick and efficient and there was plenty of room in the waiting area. Cleanliness is important to me and I was very comfortable waiting to be called.
Jul 18, 2026
Friendly staff, immaculately clean, spacious, and Dr. Santiago.
Jul 17, 2026
Friendly, professional, efficient, and knowledgeable staff. Clean, bright waiting area and exam rooms. Appointments are timely. Dr. Joseph takes the time to listen to concerns and provides diagnoses that are relevant. Her explanations are easy to understand. She is very knowledgeable and treats her patients with respect.
Jul 17, 2026
Friendly staff and beautiful, clean office
Jul 17, 2026
Clean and friendly atmosphere.
Jul 17, 2026
The new office is large and inviting and there is plenty of space to park. Dr. Kristina Santiago-Naranjo is an awesome physician who takes the time to listen to your concerns, completely reviews all your lab work, and then works with you to make a plan to improve your overall health. Her staff, particularly Lauren, are very professional and caring, and demonstrate that they want all patients to live well. I would not hesitate to recommend Dr. Santiago-Naranjo to any person seeking professional and compassionate medical care.
Jul 17, 2026
Best doctor and staff in town. Kind, compassionate, caring, and attentive to my needs/concerns.
Jul 17, 2026
Dr Joseph is a wonderful doctor and staff also great.
Jul 17, 2026
Clean and welcome
Jul 17, 2026
The staff is professional and caring regarding health and well-being. Strong attention to detail.
Jul 16, 2026
Dr.Alvarado is one of the nicest people I have had the pleasure to meet and takes wonderful care of us.
Jul 15, 2026
Dr. Santiago is the BEST PCP anyone could ask for and she recently moved to this location. The staff was very nice and there was plenty of parking and it was easy to get too. A 10 out of 10!
Jul 15, 2026
Friendly and efficient staff
Jul 15, 2026
Friendly and Kristina is the best
Jul 15, 2026
Dr. Joseph is a wonderful doctor. The staff in this office are absolutely the best.
Jul 13, 2026
Friendly staff Love the new building
Jul 12, 2026
Everything
Jul 12, 2026
Pleasant staff. On time.
Jul 11, 2026
Dr Alvarado and staff are amazing. All are very personable and genuinely concerned why you are there. Every appt is the same. Dr Alvarado is very smart and listens to what I need not just what the medical world suggests. If you are trying to make yourself healthier, go see them.
Jul 10, 2026
Very kind, always available, professional and always helpful
Jul 10, 2026
Spacious and comfortable
Jul 10, 2026
New office and professional Sraff
Jul 10, 2026
Professionals
Jul 9, 2026
Clean, fresh and friendly. Love the enviroment and the attitudes of the staff!
Jul 9, 2026
Baptist Intercoastal West Jacksonville is great. We have been going there for years, and we like the primary Care office with Dr. Joseph. Dr. Joseph is a great doctor; she always listens to our symptoms and questions. The staff is great as well. We trust Baptist Healthcare doctors, emergency care, urgent care, and hospital for all our health needs. We recommend Baptist to all our family and friends.
Jul 9, 2026
Friendly, clean
Jul 8, 2026
Everything! Shauntela is great, no crowding in the waiting room, peaceful environment, and Dr. Santiago is simply the best of the best.
Jul 4, 2026
Dr Alvarado is very attentive and not in a hurry. Her office stays on top of my prescriptions, I’m very thankful for that.
Jul 4, 2026
The staff is consistently friendly, welcoming, and professional from the moment I walk in. My doctor is exceptional; they are always very helpful, take the time to answer all of my questions, and ensure I am fully informed about my health and treatment plan. It is a relief to be in such capable and caring hands.
Key Aspects of My Experience:
* **Professionalism:** The administrative and support staff operate with efficiency and courtesy.
* **Warm Atmosphere:** The office environment feels inviting and well-managed.
* **Quality of Care:** My physician demonstrates a deep commitment to patient education and attentive communication.
* **Confidence in Treatment:** I feel supported and well-guided during every visit, making the healthcare process much less stressful.
Jul 3, 2026
Is very neat and clean
Jul 2, 2026
It's a brand new facility very nicely designed. The staff is very friendly and caring.
Jul 1, 2026
Bright, clean and comfortable
Jul 1, 2026
i was stunned by how welcoming the office staff was.
Jul 1, 2026
Clean, spacious, everyone was professional
Jul 1, 2026
Professional, timely, helpful, clean
Jun 29, 2026
very polite staff
Jun 28, 2026
Love the new office. It’s spacious and new and the rooms are nicer.
Jun 28, 2026
EVERYTHING/EVERYONE!!! 😁💯