Baptist Primary Care - Intracoastal West
14011 Beach Blvd, Suite 230
Jacksonville, FL 32250 Directions
4.9 out of 5
2,967 verified ratings
2,967 Ratings, 1,611 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 27, 2026
Neirouz Joseph, MD
Dr. Joseph and her staff are excellent!!
Sep 27, 2026
Office staff are all wonderful
Pleasant waiting room and clean
Sep 26, 2026
everyone is professional and helpful.
Sep 26, 2026
The staff is kind and personable. Dr Martinez-Heath is outstanding. She took time to listen and advise, discussed options and showed out-of-the-box thinking. She was a breath of fresh air, in a usually semi-disinterested field.
Sep 25, 2026
So glad cinga is back with baptist
Sep 25, 2026
The people
Sep 25, 2026
I had a wonderful experience from check-in to check out.
Sep 25, 2026
Very open, and welcoming. Great people too
Sep 23, 2026
This was my first visit to Intracoastal West from another office and it was very clean and updated. The staff was great to interact with, from the front desk check-in all the way to Dr. Santiago and her medical assistant. The rooms are spacious and well-lit, and I’ve already recommended it to another family member.
Sep 23, 2026
Very helpful, caring, friendly staff. Dr. Kristina is SO awesome and supportive of your care plan.
Sep 23, 2026
The care and patience Dr Santiago gave me.
Sep 21, 2026
Friendly staff
Sep 20, 2026
Clean and efficient and the doc and staff are knowledgeable and nice.
Sep 19, 2026
Kind, caring staff and an excellent physician .She was very thorough and competent.
Sep 19, 2026
Sep 18, 2026
Dr Kristina is valuable. She is a good listener and problem solver, with an excellent memory and the ability to keep up-to-date on research and current practices.
Sep 18, 2026
Dr. Joseph is awesome. The technician is very friendly, and skilled professional. The Clinic is very clean, calm, pleasant environment that actively helps people feel at ease. The staff are hospitable.
Sep 18, 2026
Professional and friendly and kind and all abt the patience
Sep 18, 2026
Always prompt response on questions. Courteous and efficient staff.
Sep 18, 2026
Dr Santiago is an example of what all physicians should aspire to be. She is so thorough, you know she is on top of your history and listens carefully to your current status. I feel blessed to have her on my health team.
Sep 17, 2026
I ENJOYED MY VISIT .LOVED MY DOCTOR VERY CLEAN
Sep 17, 2026
Dr. Joseph and Jessica are excellent care providers.
Sep 16, 2026
Primary Dr. Santiago. This was my first visit to her new location. The facility is very nice.
Sep 16, 2026
Amazing doctor
Sep 16, 2026
Staff is very friendly. The office is easily accessible. Appointments are easy to get.
Sep 14, 2026
All the people in the office is very nice knowledgeable. Dr Joseph has been my doctor for at least 20 years. She’s very good. Very thorough. I like going to see her.
Sep 13, 2026
The Doctor and staff.
Sep 13, 2026
Location and Staff!!
Sep 13, 2026
all the facilities and, especially, the specialists
Sep 13, 2026
Quick attention. Relevant information and feedback.
Sep 13, 2026
Dr. Santiago articulates medical conditions and steps to improve, in an excellent manner. She answers all questions, and seeks best practice solutions.
Sep 12, 2026
The staff is very professional and compassionate. My doctor always listens and I never feel rushed.
Sep 12, 2026
Everyone is respectful and kind!
Sep 11, 2026
They are nice and do their jobs well.
Sep 10, 2026
Welcoming,clean and friendly staff.
Sep 10, 2026
Spacious, clean and comfortable.
Sep 8, 2026
Very clean and modern. It is open and peaceful.
Sep 7, 2026
Clean, friendly staff, great doctors.
Sep 7, 2026
All the staff are wonderful
Sep 6, 2026
Fast and efficient.
Sep 6, 2026
Friendl and clean
Sep 5, 2026
Location
Sep 4, 2026
Efficiency, cleanliness
Sep 4, 2026
From the first call to the office to schedule an appointment as a new patient, to the check-in, the nurse's treatment while checking my vitals—everything was excellent. As a first-time patient, I felt completely at ease. Then, when the doctor came in, she treated me so well that I felt confident. She explained the treatment I was about to begin step by step. Talking to my doctor is a conversation of trust, which is the most important thing that should exist between doctor and patient—trust, because that way the patient can express what they feel without fear. I give the office a 10 out of 10.
Sep 4, 2026
The convenience of the location
Sep 3, 2026
Dr. And employees
Sep 3, 2026
I followed Dr Santiago to this office. The staff is nice and the facilities are new as of March.
Dr Santiago spends quality time with me , addressing all my issues or concerns. I am very confident in her care . I am so happy to have found her to be my primary doctor!
Sep 3, 2026
The level of professionalism evident in the the staff is outstanding.
Sep 2, 2026
, friendly people & my precious doctor
Sep 2, 2026
I like how modern the office looks compared to the Lakewood office location had been previously going to. The rooms and the waiting are bigger and there is ample parking.
Also, my doctor, Kristina Santiago is by far the best doctor I have ever had. Major kudos to her. She has been my doctor for several years going back to when she was working out of the Baptist Health Lakewood location.
Dr. Santiago is such a great doctor that I plan to keep her as my primary physician after I move out of state. Her level of care is worth me traveling back to Jacksonville for my exams. The way I see it, there are good doctors and there are rock star doctors. Dr. Santiago is a rock star.
I don't remember her assistant's name but she was also very nice and professional. Overall, I can say that from here on out, that office and Dr. Santiago are my primary options for healthcare, even it it means flying all the back to Jacksonville from Las Vegas.