Faith Keener, APRN

Advanced Practice Registered Nurse

Lyerly Neurosurgery: Spine - Baptist South

14546 Old St. Augustine Road, MOB 1, Suite 409

Jacksonville, FL 32258 Directions

904.388.6518

www.baptistjax.com

4.9 out of 5

186 verified ratings

2 Locations


Lyerly Neurosurgery

800 Prudential Drive, Suite 1100

Jacksonville, FL 32207

(904) 388-6518 Directions


Lyerly Neurosurgery - Baptist South

14546 Old St. Augustine Road, MOB 1, Suite 409

Jacksonville, FL 32258

(904) 388-6518 Directions

186 Ratings, 77 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 27, 2026
Very attentive and awesome

Mar 20, 2026
Professionals treating patients with black problems

Mar 19, 2026
General concern and care start to finish

Mar 19, 2026
Faith, the assistant we saw listened carefully to my symptoms and thoroughly explained my potential diagnoses and treatment as well as the next steps to my treatment.

Mar 17, 2026
From my initial appointment through my surgery day, the entire process was seamless. Dr. [last name] and his incredible medical team were professional, knowledgeable and friendly. They worked in tandem to ensure my questions were answered so I understood both the implications of all my tests/images as well as my options for addressing the degenerative pain I had been experiencing for years. Upon my opting to undergo a multi- level ACDF surgery, the team was highly organized and efficient with scheduling my appointments, explaining protocols, responding to questions in the portal and handling all the necessary insurance authorizations. My surgery was 2 weeks ago and my recovery has FAR exceeded all of my hopes and expectations. I will be forever grateful to Dr. [last name], Erica, Faith and Lyerly Neurosurgery for my successful surgery outcome and my ability to finally return to my active, pain free lifestyle!

Mar 16, 2026
Everything

Mar 13, 2026
Great knowledge about my condition

Mar 10, 2026
Very professional, informative, and the surgery was an absolute success. Thanks to the entire team!

Mar 9, 2026
Professional

Mar 6, 2026
Listened to my concerns and offered solutions or options, not just nod and look distracted.

Mar 5, 2026
Promptness in responding.

Mar 3, 2026
My surgery went exactly as Dr [last name] said it would. Everyone from Erica the medical assistant to Dr [last name]’s PA’s Kara and Faith were easy to work with and kind. Dr [last name] is the best!

Feb 27, 2026
The care shown along with the most knowledgeable APRN I have ever had.

Feb 27, 2026
Very professional

Feb 25, 2026
Very professional and effective.

Feb 25, 2026
Very kind and told me about the process

Feb 24, 2026
Very informative

Feb 19, 2026
Very professional fixed me so far

Feb 18, 2026
Everything

Feb 18, 2026
Very thorough and very patient centered They listen and respond

Feb 17, 2026
People caring

Feb 17, 2026
Very thorough and friendly.

Feb 12, 2026
Works together as a tight team. Provides good feedback as required

Feb 11, 2026
Everyone is pleasant, efficient, caring and listens and hears what the patient is saying. Questions are answered and I felt very cared for.

Feb 8, 2026
Quick and thorough response.

Feb 7, 2026
Everyone was helpful!

Feb 5, 2026
I was very impressed with the professionalism, knowledge to every detail that was explained to me, and the kindness in which I was handled during my office visit. This group was highly recommended by numerous people to me. I'm very confident in their care and would highly recommend it to others.

Feb 4, 2026
Very polite and knowledgable. Answered all of my questions.

Feb 3, 2026
Informative

Feb 2, 2026
Amazing service!!

Jan 31, 2026
Courteous, Timely and professional.

Jan 30, 2026
We managed to get in on a timely basis. They were very thorough on assessing my case and schedule me for testing right away.

Jan 29, 2026
I was able to get an appointment in less than 24 hours.

Jan 28, 2026
DR [last name] and his staff are very professional. My pre and post surgical process was very smooth from receptionist to MA Mrs Erica to Dr [last name] and his PA and Nurse Practitioner. Great Staff. Dr [last name] was very patient and informative with my family after my back surgery

Jan 16, 2026
APRN saw me as scheduled, was very knowledgeable, and helped me understand my spine/back issues.

Jan 15, 2026
Great!

Jan 8, 2026
The team, knowing my circumstances of hurting my self after a fall, help me get appointments that I needed as soon as possible.

Dec 31, 2025
The amount of time they take with you and explaining everything.

Dec 27, 2025
Fast with making appts and don't rush to operate. They're more conservative with treatment.

Sep 20, 2025
Professional and prompt response. Friendly staff.

Sep 19, 2025
This was the first time that I went to a doctor's office that it felt like everyone there actually listened to me and didn't treat me as if I was just another person to come in and out of their door. They they answered all my questions, made sure I understood everything and helped me with situations that I didn't even know that I needed

Sep 19, 2025
The people

Sep 19, 2025
Very friendly and professional. Explained the problem and a solution to start resolving the problem. Also explained the situation in language and imaging that made it easier to understand.

Sep 17, 2025
Thorough; I didn't feel rushed.

Sep 6, 2025
Shares information and takes time to explain issues and willingness to answer any and all questions. I have had other back issues addressed in the past and was extremely satisfied with the results.

Aug 28, 2025
felt like I was being treated as an individual, not just a number. Always availble for questions

Aug 28, 2025
punctuality

Aug 23, 2025
Very professional providers. Great patient care.

Aug 22, 2025
Love my Doctor, Dr. [last name]. Wouldn't let anyone else touch my spine. Love Faith the nurse practitioner and his MA Laura. They are all so through and kind.

Jun 29, 2025
Clear explanations Listened Follow up calls Made every effort to assist Patience in dealing with issues that arose on our side Hope to be able to get to the point of getting answers once he is able to get an MRI