Check in was fast and easy and the front desk person was friendly and helpful. Dr. Rubinstein was great as always. She is efficient and fast, but never makes me feel as if she is rushing or unable to answer any of my questions. The physician assistant was also very good.
During my appointment I was prescribed medication. The prescription was not sent to the pharmacy, I had to call 2 days later to request the prescription be sent. Additionally I was going to be given a quote for a procedure discussed during my appointment. I was never provided the quote and even asked for it a second time when I called about my prescription.
The layout of the room was awkward and needs to be rethought. The exam table is in a bad spot and when the door opens and you have the gown on passerby’s can see you basically naked. The PA and the assistant didn’t know where things were in the exam room which was awkward. There was a lot of bumping into each other and also me. The PA felt VERY rushed in her exam of me. She didn’t see a wart I had on her own, and I had to point it out. This was fine but sorta made me wonder if she had missed anything else. She also was openly criticizing the previous dermatologist at another D&A office I’d been to and their notes about my moles. I saw that as unprofessional and confusing as a patient. Overall visit felt very awkward and I felt misplaced and that the exam room needed to be rethought and layout was horrible for a patient.
There seemed to be some confusion about the purpose of my visit which was to get a full body scan. When I was told I would need to return for a second visit, I protested. The problem was resolved and I received a full body scan and a biopsy that was needed.
welcoming staff, on time (if not a little early), minimal wait time in the room to see the dr, helpful suggestions and clear communication from everyone