NMG ICC WEST

4.8 out of 5

45,981 verified ratings

Patient Reviews

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Likelihood to Recommend
4.8

4.8out of 5(45,981 Ratings, 14749 Comments)


Nov 26, 2023
Clear explanations, willingness to listen and ask questions.
Published on Sep 1, 2024

Nov 26, 2023
Great care and service
Published on Sep 1, 2024

Nov 26, 2023
Easy to talk with, knowledgeable Asked questions , clearly wanted to help
Published on Sep 1, 2024

Nov 26, 2023
Dr Ritter provided exceptional service, had me in & out prior to my virtual appointment. Also phoned in RX within minutes.
Published on Sep 1, 2024

Nov 26, 2023
Wonderful, personable care. Explained everything patiently and thoroughly. Recommended all courses of treatment and involved me in the process.
Published on Sep 1, 2024

Nov 26, 2023
Very personable, didn’t seem to rush, explained everything, established trust
Published on Sep 1, 2024

Nov 26, 2023
She took the time to explain things well so we understood the concerns and treatment needed
Published on Sep 1, 2024

Nov 26, 2023
Very kind and dedicated physician every time
Published on Sep 1, 2024

Nov 26, 2023
Compassionate care giver who spends quality time with you
Published on Sep 1, 2024

Nov 26, 2023
Dr. Singh was very thorough, professional, and personable
Published on Sep 1, 2024

Nov 26, 2023
Paige was very friendly and professional. I had a very embarrassing emergency and she was not judgemental or questioning about the situation. the comfort and kindness was so appreciated.
Published on Sep 1, 2024

Nov 26, 2023
Very nice
Published on Sep 1, 2024

Nov 26, 2023
Concerned about her patience.
Published on Sep 1, 2024

Nov 26, 2023
Absolutely
Published on Sep 1, 2024

Nov 26, 2023
Eddie stood by me through this entire process and was incredibly empathetic. I am so grateful for how he made sure I would get a proper diagnosis.
Published on Sep 1, 2024

Nov 26, 2023
Very attentive and very professional
Published on Sep 1, 2024

Nov 26, 2023
Listens to parents concerns
Published on Sep 1, 2024

Nov 26, 2023
He was attentive and thorough. Very kind.
Published on Sep 1, 2024

Nov 26, 2023
He is wonderful.
Published on Sep 1, 2024

Nov 26, 2023
Sean Gallagher has excellent communication skills and a warm personality. He was very helpful.
Published on Sep 1, 2024

Nov 26, 2023
She was very nice and helpful
Published on Sep 1, 2024

Nov 26, 2023
Dr Vester was very efficient!
Published on Sep 1, 2024

Nov 26, 2023
He thoroughly examined me and answered my questions
Published on Sep 1, 2024

Nov 26, 2023
She was nice and helpful.
Published on Sep 1, 2024

Nov 26, 2023
Helen was very thorough and professional in her care to my husband and I. NM is fortunate to have her working for them.
Published on Sep 1, 2024

Nov 26, 2023
She was very caring and concerned. Great listener
Published on Sep 1, 2024

Nov 26, 2023
Very compassionate
Published on Sep 1, 2024

Nov 26, 2023
Because I try to ensure that I have good communication in my own language.
Published on Sep 1, 2024

Nov 26, 2023
Professional
Published on Sep 1, 2024

Nov 26, 2023
I have to say unfortunately I have been to a lot of medical facilities and none comes close in service to the Bartlett Northwestern Immediate Care facility. Even though I waited for 2 hours to be seen the service was outstanding. Bridget Bruce was extremely nice and the nurse was also extremely nice but the once person that had me sold from the get go was Gisselle. Not only was she extremely friendly and personable and did not make it feel like a transaction but the icing on the cake was she came out to the lobby to all the patients and offered all of us snacks and a drinks. I have been in customer service for over 20 years and she is the definition of what service is all about. Shout out to the hiring staff because you hired a diamond in the rough.
Published on Sep 1, 2024