Charlotte Shum, MD

Hand Surgery, Orthopaedic Surgery

www.nm.org

4.8 out of 5

605 verified ratings

Patient Reviews

The following ratings and reviews are based on verified patient experiences collected from independently administered surveys. The overall rating is an average of all responses to the survey questions listed below. The ratings and comments submitted by patients reflect their own views and opinions.
Likelihood to Recommend
4.8

43 Scheduled Comments

Oct 12, 2024
As mentioned above Dr. Shum was thoughtful and patient with me as she evaluated the condition of my hands.
Scheduled for Aug 11, 2025
Oct 11, 2024
Dr. Shum has been above and beyond caring and informative on each and every visit!
Scheduled for Aug 11, 2025
Oct 8, 2024
Patient and showed me the scans. I also received good care from the support staff that placed my cast and listened to all my concerns especially when an additional cyst formed. I appreciate that the staff listened and scanned my other arm just to be sure I didn't injure my right wrist.
Scheduled for Aug 11, 2025
Oct 8, 2024
She's very nice and knows what she is doing.
Scheduled for Aug 11, 2025
Oct 2, 2024
Very knowledgeable and talks straight.
Scheduled for Jul 11, 2025
Sep 30, 2024
Dr. Shum has A wonderful disposition and a really keen eye and very attentive to how my hand was healing and really inspired me to keep working at it and I did and it is turned out very well so far I will continue working hard! She was great!!
Scheduled for Jul 11, 2025
Sep 25, 2024
She is through and patience
Scheduled for Aug 11, 2025
Sep 24, 2024
She was compassionate and competent.
Scheduled for Jul 11, 2025
Sep 22, 2024
Dr. Shum was excellent, patient, understanding and very knowledgeable and explained things clearly even showing me on screen visuals about what was going on with my hand. Dr. Shum and her nurse and the staff were all kind, polite, friendly and very helpful.
Scheduled for Jul 11, 2025
Sep 12, 2024
Extremely informative
Scheduled for Jul 11, 2025
Sep 11, 2024
Explained everything that she was doing and why.
Scheduled for Jul 11, 2025
Sep 10, 2024
THE BEST. Always takes time to listen to my concerns and gives detailed explanations that I can understand. I always leave my visit with Dr. Shum with a definitive diagnosis.
Scheduled for Jul 11, 2025
Sep 3, 2024
Very professional and knowledgeable. She has performed surgery on my hand a few years ago and would recommend her to any one of my friends or acquaintances
Scheduled for Jun 11, 2025
Aug 26, 2024
I survived. She was responsive to my concerns.
Scheduled for Jun 11, 2025
Aug 14, 2024
She explained everything so I could understand it
Scheduled for Jun 11, 2025
Aug 7, 2024
Very thorough and competent
Scheduled for Jun 11, 2025
Aug 7, 2024
She listened well, took really good care of me and answered all questions
Scheduled for Jun 11, 2025
Jul 26, 2024
Excellent doctor resolved my problem
Scheduled for May 11, 2025
Jul 26, 2024
Very Personable. Provided me with useful information.
Scheduled for May 11, 2025
Jul 25, 2024
She was very thorough and explained everything she was doing.
Scheduled for May 11, 2025
Jul 19, 2024
She was thorough, kind, and smart!
Scheduled for May 11, 2025
Jul 19, 2024
Although, my wait was long, Dr. Shum and her staff were professional and through.
Scheduled for May 11, 2025
Jul 18, 2024
Thorough and spent the time I needed to answer my questions.
Scheduled for May 11, 2025
Jul 17, 2024
She is accessible! It doesn’t take weeks or months to get an appointment with her. She is absolutely terrific. Knows what she is doing and works very well with me.
Scheduled for May 11, 2025
Jul 17, 2024
I was very pleased with how my wrist healed.
Scheduled for May 11, 2025
Jul 14, 2024
Knowledgeable, informative and cares about her patients well-being.
Scheduled for May 11, 2025
Jul 7, 2024
She always made sure I was satisfied
Scheduled for May 11, 2025
Jun 26, 2024
Dr Shum explained everything from start to finish. Very caring manner!
Scheduled for May 11, 2025
Jun 23, 2024
Dr. Shum is very professional & caring! Always explains the tests results thoroughly! Makes sure you understand & always ask if you have questions regarding your care
Scheduled for May 11, 2025
Jun 11, 2024
Prompt. Right to the point. Caring. Good service.
Scheduled for Apr 11, 2025