Wilcox Medical Center: Alma

614 W. Superior Street

Alma, MI 48801 Directions

4.8 out of 5

178 verified ratings

178 Ratings, 62 Comments

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview

Patients consistently praise Wilcox Medical Center: Alma for compassionate, attentive, and professional care. Staff are described as kind, empathetic, and efficient, with many comments noting quick visits without feeling rushed and clear communication. Several mentions highlight specific staff (nurses and provider Keagan) for excellent listening and clinical knowledge. A few comments note issues with being fully heard or having medical history considered. Overall sentiment is strongly positive, emphasizing bedside manner, responsiveness, and trust in diagnosis and treatment.

Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 22, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
This was such a great experience here being treated for the first time as a new patient.
Feb 22, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Very fast
What could have been done to improve your experience?
No complaints
Feb 11, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
They went above and beyond with helping me thru the horrible past 2 weeks I’ve had with the flu and other things
Feb 9, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
Very efficient, kind and respectful. She answered all my questions and did not judge me.
Feb 1, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Kim and Kegan were both exceptional. They were attentive and listened to me. That counts a lot.
Jan 30, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
It was a quick in and out. Got the tests and advice I needed
Jan 28, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
I am always welcomed, my needs are met, and it is an amazing environment!
Jan 2, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The quickness and knowledge was very helpful.
Jan 2, 2026
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
I feel comfortable and at ease when leaving
Dec 29, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Everything was great
Dec 18, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Very friendly
Dec 18, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Quick
Dec 18, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The understanding and care
What could have been done to improve your experience?
Wait time for test
Dec 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
She knew exactly what was wrong.
Dec 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The care and compassion I received.
Dec 15, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Very nice staff
Dec 11, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Dr Keagan was very helpful
Dec 11, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The amount of time and how quicj
Dec 10, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
They listened and believe you
Dec 9, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The friendliness and complete understanding of my issues
Dec 9, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
They were very quick to get me back and as helpful as they could be. Very nice bedside manner and outstanding communication!
Dec 9, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Time spent
What could have been done to improve your experience?
No problem’s
Dec 9, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
I was seen quickly, all staff kind and efficient.
Dec 2, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
Great experience
Nov 23, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Always a great staff very personable and future seem to care
Nov 23, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Truly listened to and not rushed Everything explained to my understanding
What could have been done to improve your experience?
Great experience today with Dr and staff
Nov 23, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
A quick visit, thank you all.
What could have been done to improve your experience?
Nothing really.
Nov 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Stacey was very helpful
What could have been done to improve your experience?
Just dropping off husband
Nov 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Very fast and exceptional care!
Nov 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Over all care as an individual. The staff treated me as a person not just another number.
Nov 15, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Staff was caring, Thank you for your kindness
Nov 9, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Quick visit. Everyone was so nice
Nov 9, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
All employees were professional and caring. They listened and made me feel that what I was coming in for was going to be looked into and diagnosed.
Nov 1, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Staff members were so very kind and helpful. We have been here once before and were treated with similar excellent care. We drive an extra distance now, because of the kindness, care and help we have received at your office. Thank you so much.
Oct 18, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Everything is always amazing! They all deserve a raise and recognition!
Oct 3, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
I didn’t feel particularly listened to. I also felt that they did not consider my full health history and properly discuss this with me.
Sep 26, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Nurse Sean and Provider Keagan were excellent.
Sep 19, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
She was nice and made me understand what she was talking about.
Sep 19, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
Keegan and her team are very caring and work hard to support the Alma College community.
Sep 6, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
What would you tell family and friends about your experience with this provider?
It was good
Sep 6, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Very friendly. Excellent communication.
Aug 30, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Everyone was very good
Aug 30, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
From the front desk to the doctor was top notch
Aug 22, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Very kind pleasant people
Aug 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Sean was very patient with my son and dr Keegan was very informative
Aug 16, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Everyone was wonderful thank you
What could have been done to improve your experience?
Nothing - I was seen quickly and professionally
Aug 13, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Everything
Aug 13, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The people here
What could have been done to improve your experience?
Not much
Aug 11, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
The information given for treatment and the quick time in and out.
Jul 17, 2025
Keagan Thomas, D.N.P., F.N.P.-B.C.
Was there anything that you feel was outstanding?
Staff was fast and awesome