Keagan Thomas, D.N.P., F.N.P.-B.C.
Family Medicine
614 W. Superior Street
Alma, MI 48801 Directions
4.8 out of 5
192 verified ratings
192 Ratings, 69 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. Thomas and the clinic for compassionate, efficient, and knowledgeable care. Common highlights include attentive listening, clear explanations, quick visits, and friendly staff who make patients feel comfortable and respected. A few comments note exceptional responsiveness during urgent moments (e.g., fainting) and ongoing support through illness. One comment mentions a lack of full-history consideration and feeling unheard. Overall sentiment is strongly positive around clinical skill and bedside manner.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 12, 2026
Was there anything that you feel was outstanding?
Katie was very easy to communicate with. I didn’t feel like a fool or like my worries were stupid over some rashes or that I shouldn’t have come because it’s too small. Katie also explained rather thoroughly the difference between meds I am taking and how “generic” medicine is different (or not different lol) than non-generic brands. The doctor(?) was also very quick and efficient and was approachable.
What could have been done to improve your experience?
Wait times…. But that’s true everywhere honestly.
Aug 5, 2026
Was there anything that you feel was outstanding?
They were fast and seamless. In and out but knew what was wrong and how to help.
What could have been done to improve your experience?
Nothing it was a beautiful experience
Aug 5, 2026
Was there anything that you feel was outstanding?
All staff were kind and caring.
Aug 5, 2026
Was there anything that you feel was outstanding?
The staff was excellent. The facility is beautiful. I would recommend your facility to others. Thank you all for your professionalism and great care.
Aug 3, 2026
Was there anything that you feel was outstanding?
Jerry and Kendall were excellent. Very understanding and professional
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
We are so thankful how convenient the location! Very professional, knowledgeable and helpful!
Jul 31, 2026
Was there anything that you feel was outstanding?
Outstanding help today
Jul 27, 2026
What would you tell family and friends about your experience with this provider?
Quick, professional, kind, informative.
Jul 24, 2026
It was just great she was really nice and made you fill very comfortable while being there.
Jul 24, 2026
What would you tell family and friends about your experience with this provider?
Very kind helpful and very nice to talk to and she will let where you have to go when you have to get a blood test and X-rays. So just want to say she is just wonderful.
Jul 24, 2026
What would you tell family and friends about your experience with this provider?
Absolutely loved her!
Jul 15, 2026
Was there anything that you feel was outstanding?
Staff were excellent. Nice and like the way they explain things. Definitely a good visit
Jul 15, 2026
Was there anything that you feel was outstanding?
From the front desk, to the nurse, to the provider, all staff were kind and caring!
What could have been done to improve your experience?
This was one of the best and quickest experiences I have had.
Jul 8, 2026
Was there anything that you feel was outstanding?
All staff extremely friendly and helpful
Jul 7, 2026
Was there anything that you feel was outstanding?
They were absolutely amazing
What could have been done to improve your experience?
Nothing, they were perfect
Jul 6, 2026
Was there anything that you feel was outstanding?
Friendly staff and nurse practitioner was very knowledgeable
What could have been done to improve your experience?
Nothing it was great
Jun 30, 2026
Was there anything that you feel was outstanding?
Knowledge of illness
Jun 18, 2026
What could have been done to improve your experience?
I can’t think of a thing. Great appointment
Jun 17, 2026
Was there anything that you feel was outstanding?
Yes, very interested in my health.
What could have been done to improve your experience?
Not sure of omprovements
Jun 3, 2026
Was there anything that you feel was outstanding?
The service was great very efficient and thorough, overall a great experience
May 22, 2026
Was there anything that you feel was outstanding?
The entire experience was perfect! Thank You to the entire Staff!!!
May 22, 2026
Was there anything that you feel was outstanding?
Customer care was great
Apr 17, 2026
Was there anything that you feel was outstanding?
Staff is always caring and patient with my children. I feel they attempt to get us in and out in a timely manner as well.
Mar 29, 2026
Was there anything that you feel was outstanding?
The care was outstanding
Mar 28, 2026
Was there anything that you feel was outstanding?
Everyone listened fully and understood my concerns. Everyone wished ,e better and I genuinely felt cared for
What could have been done to improve your experience?
Nothing. Staff was amazing.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
I was tested for flu, strep and covid. I tested negative a day later I went home and went to the doctors office only to find out I have influenza A.
Feb 22, 2026
Was there anything that you feel was outstanding?
This was such a great experience here being treated for the first time as a new patient.
Feb 22, 2026
Was there anything that you feel was outstanding?
Very fast
What could have been done to improve your experience?
No complaints
Feb 11, 2026
What would you tell family and friends about your experience with this provider?
They went above and beyond with helping me thru the horrible past 2 weeks I’ve had with the flu and other things
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
Very efficient, kind and respectful. She answered all my questions and did not judge me.
Feb 1, 2026
Was there anything that you feel was outstanding?
Kim and Kegan were both exceptional. They were attentive and listened to me. That counts a lot.
Jan 30, 2026
What would you tell family and friends about your experience with this provider?
It was a quick in and out. Got the tests and advice I needed
Jan 28, 2026
What would you tell family and friends about your experience with this provider?
I am always welcomed, my needs are met, and it is an amazing environment!
Jan 2, 2026
Was there anything that you feel was outstanding?
The quickness and knowledge was very helpful.
Jan 2, 2026
Was there anything that you feel was outstanding?
I feel comfortable and at ease when leaving
Dec 29, 2025
Was there anything that you feel was outstanding?
Everything was great
Dec 18, 2025
Was there anything that you feel was outstanding?
Very friendly
Dec 18, 2025
Was there anything that you feel was outstanding?
Quick
Dec 18, 2025
Was there anything that you feel was outstanding?
The understanding and care
What could have been done to improve your experience?
Wait time for test
Dec 16, 2025
Was there anything that you feel was outstanding?
She knew exactly what was wrong.
Dec 16, 2025
Was there anything that you feel was outstanding?
The care and compassion I received.
Dec 15, 2025
Was there anything that you feel was outstanding?
Very nice staff
Dec 11, 2025
Was there anything that you feel was outstanding?
Dr Keagan was very helpful
Dec 11, 2025
Was there anything that you feel was outstanding?
The amount of time and how quicj
Dec 10, 2025
Was there anything that you feel was outstanding?
They listened and believe you
Dec 9, 2025
Was there anything that you feel was outstanding?
The friendliness and complete understanding of my issues
Dec 9, 2025
Was there anything that you feel was outstanding?
They were very quick to get me back and as helpful as they could be. Very nice bedside manner and outstanding communication!
Dec 9, 2025
Was there anything that you feel was outstanding?
Time spent
What could have been done to improve your experience?
No problem’s
Dec 9, 2025
Was there anything that you feel was outstanding?
I was seen quickly, all staff kind and efficient.
Dec 2, 2025
What would you tell family and friends about your experience with this provider?
Great experience