Samantha Erb, DO, FACOI, FACP

Internal Medicine

Baptist Primary Care

1660 Prudential Drive, Suite 400

Jacksonville, FL 32207 Directions

904.396.0000

www.baptistjax.com

4.8 out of 5

180 verified ratings

1 Location


180 Ratings, 90 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 28, 2026
Professional

Jun 24, 2026
Friendly and efficient

Jun 20, 2026
The staff is very professional and courteous. My PCP is attentive and patient but also kind and professional.

Jun 19, 2026
Very through. Knowledgeable staff. Easy to drive to. Very good experience overall.

Jun 18, 2026
Always willing to help & quick to reply on the portal.

Jun 12, 2026
Efficient and friendly

Jun 7, 2026
Friendly and on time. No long waiting time in the waiting area.

Jun 6, 2026
Friendly staff

Jun 6, 2026
Convienent location. Friendly staff. Prompt

Jun 6, 2026
The staff and Dr Erb were very professional and courteous. I was seen timely and all my questions were answered.

Jun 1, 2026
They are ALL, from reception to checkout, very warm and fully engaged with my care. I am in my first year of having changed to a new PCP and I can only say that I wish I had found Drs. Erb and [last name] sooner. If you find yourself with a complacent provider, these are two of the good ones.

May 30, 2026
Very nice facility. Easy parking. Friendly staff. Dr Erb is very professional & knowledgeable & asked about issues my previous provider never did. She provided orders for tests that I needed that had been ignored by previous provider.

May 29, 2026
Congenial and competent staff, short wait time, and it felt like enough time with my doctor.

May 29, 2026
Customer service

May 12, 2026
I am seen within a reasonable time of my scheduled appointment. Staff are a pleasure to interact with and are professional and friendly. Dr Erb is outstanding and the perfect fit for me! Dr Erb takes time with you during the appointment and is thorough.

May 8, 2026
THE FRIENDLYNESS OF THE TWO WOMEN THAT SITS BEHIND THE WINDOW THEY ARE VERY NICE AND KIND THEY ALWAYS HAVE SUCH A BRIGHT SPIRT ABOUT THEMSELVES.

May 8, 2026
friendly smiley faces

May 4, 2026
Office staff seem to really care about the health & well-being of their patients. Location convenient, handicap parking availability

Apr 29, 2026
Customer service is excellent

Apr 24, 2026
The staff are friendly and helpful.

Apr 19, 2026
Friendly Well trained dedicated staff

Apr 18, 2026
Close proximity to my residence Friendly staff Knowledgeable doctors

Apr 15, 2026
getting prompt answers to medical questions

Apr 15, 2026
On time. Dr Erb was super friendly and thorough with my concerns and I never felt rushed to get out the door which is rare now days.

Apr 13, 2026
People

Apr 9, 2026
The office is effiencent and the staff is attentive and kind! Dr. Erb makes me comfortable and listens.

Apr 3, 2026
Very professional and timely.

Apr 1, 2026
The office was very clean and brightly lit. The staff were very friendly and professional. Once I got to see my Doctor she took the time to hear my concerns, while also asking questions that needed to be asked without making it uncomfortable. I finally felt heard by a licensed health practitioner.

Mar 27, 2026
Convenient location. Easy packing. Friendly staff. Nice doctors

Mar 27, 2026
I like my doctor and Mr [last name]..

Mar 18, 2026
The staff and cleanliness

Mar 12, 2026
Great doctors, friendly staff, conveniently located.

Mar 9, 2026
The office is always clean and pleasant. The staff is always helpful and friendly. And the service is Awesome.

Mar 9, 2026
Friendly and efficient.

Mar 7, 2026
Great people.

Mar 2, 2026
WOW! THE FRONT DESK LADIES ARE SOOOOO AMAZING,FRIENDLY, KIND,CARING AND PATIENT. I ❤️ WHEN I COME FOR MY APPOINTMENTS. WHEN I COME THROUGH THOSE DOORS THE YOUNG LADY THAT SITS RIGHT AS YOU ENTER INSIDE HAS SUCH A GLOW AND THE MOST BEAUTIFUL SMILE. THE NURSES ARE VERY FRIENDLY AND CARING. DR. URB SHE'S A SWEETHEART SHE DEEPLY CARES ABOUT MY CONCERNS. 🙏

Mar 1, 2026
The ease of scheduling, helpful and professional staff and reasonable wait times.

Feb 28, 2026
The location, location, location. Convenient, away from the medical center congested areas and limited awful, dangerous garage parking. Area is clean, staff very nice and efficient. Like my new PCP, Dr. Samantha Erb. Good new patient appointment with sufficient extended time for exchange of information. Online messages were fast and responsive with reminders and pre-registration.

Feb 20, 2026
it great

Feb 19, 2026
Clean and bright facility. Efficient front desk.

Feb 18, 2026
Location/parking

Feb 14, 2026
Everyone is so helpful, knowledgeable and friendly.

Feb 12, 2026
Loved that everyone got what I needed from my flu shot to the prescription sent. Super efficient

Feb 11, 2026
Friendly, yet very professional

Feb 11, 2026
The staff is very friendly and efficient. The offices are clean. I look forward to working with Dr. Samantha Erb as my primary. She listened to my concerns and was very thorough in scheduling all my referrals and prescriptions.

Feb 9, 2026
Dr. Erb and Dr. [last name] are phenomenal physicians who care about their patients. They listen to you and respect your ideas and concerns about treatment. They try to educate you on the options.

Feb 9, 2026
I loved all of it! Efficient, effective and welcoming

Feb 4, 2026
The staff is friendly, professional and efficient.My doctor is professional, answered all questions

Jan 30, 2026
Nothing everyone and everything seems great

Jan 30, 2026
Staff was very professional. Dr. Erb was nice and thorough