Renown Regional Emergency Room
Emergency Medicine
1155 Mill St
Reno, NV 89502 Directions
4.3 out of 5
11,407 verified ratings
11,407 Ratings, 3,359 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 4, 2026
ED RMC
Incredible experience best health care in nation
Oct 3, 2026
It's always as fast as it can be and everyone was super nice to me. My nurse and doctor where exceptional especially considering how busy they were
Oct 3, 2026
I appreciated the Dr who cared for me and taking the time to comeback to talk to me when I was calm.
I dont remember much of the conversation but I did feel so much better after the medication.
Earlier that day I used wiperfluid for the first time after my Tesla wiperfluid reservoir was just replaced. The fluid ended up giving me trouble with my lungs. The first ambulance gave me a albuterol via nebulizer and it helped but it may have also had a role into my extreme panic later on.
I dont know this hospital but under the stress that I have been experiencing /been going through, them not knowing anything about me, I felt it was great care, again, I am beyond thankful to my ER Dr who came back to talk to me after I had calmed down. Thank you to the care team as well.
Oct 3, 2026
Dr. Lancaster and his assistant.
Oct 3, 2026
Everyone I encountered that day was very friendly. When I first arrived, there was no parking but I could not walk without assistance that morning so I flagged down the security at the entrance, he guided me into a safe area to park and got a wheel chair, he wheeled me inside and everything went so smoothly from there. Thank you too the team that helped me
Oct 3, 2026
I really like DrSuzanne Larson, She was my physician in the ER very gentle.
Oct 3, 2026
Everyone was helpful and willing to assist. The clinic was full and people waiting to get in. That is a sign of great service. Thank you!
Oct 2, 2026
Great staff
Oct 2, 2026
Thanks for your help! I appreciate it
Oct 2, 2026
All of my nurses were incredibly kind and caring. Doctor too, I just spent most time with the nurses
Oct 2, 2026
Keep up the good work
Oct 2, 2026
It was an amazing experience because everybody treated you with care. They were super, super nice. Every single person. I appreciate everything to you guys. I would definitely recommend it.
Oct 1, 2026
My visit was a very comforting adventure! Many thanks to all those who attended to me..
Oct 1, 2026
Knowledgeable and efficient staff.
Oct 1, 2026
Everyone was very nice and caring
Oct 1, 2026
Everyone was so nice. Professional. Kept me updated the whole time.
Oct 1, 2026
The nurses and ultrasound tech were all very nice and attentive. I will say the doctor was a little bit rude. She didn't come off very caring. I get it's her job and I get she's there every day, but I'm not and I was there for a reason and it kind of just felt dismissive. Other than that, everything else was great. Oh, and the check-in guy was very unprofessional. He was watching videos on his phone and laughing in front of patients sitting there and couldn't spell my name right while I'm screaming in pain and still spelt it wrong on my medical records. Other than that, my re-experience was great and your staff �
Oct 1, 2026
The emergency room doctor back in the purple room that I was in, it was a man and his name started with S, and he was, I think, tall and had dark brown hair. That's all I can remember because I couldn't use my eyes. But he was great, very knowledgeable. I felt like he had empathy for my pain, and he explained everything very well to me and my husband.
Oct 1, 2026
My dr was very personable and made me feel safe and understand, he was very great. My nurse was one of the best nurses I've ever had!
Oct 1, 2026
I was expecting the worst honestly but I was very pleasantly surprised. From the moment I got there, there was a nurse that I assume was somewhat of a greeter also- he was fantastic. I was a little anxious but he lightened the mood which was extremely helpful for me. The nurse that took me to my room was amazing, very compassionate and talked me through everything, I forget her name (sorry!) but she was amazing. The doctor was great. He was also compassionate and took his time in explaining everything. I was offered warm blankets multiple times and the room I was staged in was clean, private and very comfortable. The communication was great, I received texts every 5-20 minutes keeping me updated which eased my anxiety immensely. All in all a great experience in a not so great situation. I wish I could call out specific people by name, but from the greeter, to the intake, to the nurse who brought me back, took blood and set me up for everything. To the doctor and the woman who wheeled me to the CT scan room- everyone was great!
Sep 30, 2026
The radiologists, the nurses, and the doctor.
Sep 30, 2026
Great caring people working.
Sep 30, 2026
All done well
Sep 29, 2026
Best ER experience hands down. I fell and take regular low dose aspirin. I fell down a small flight of stairs and hit my head twice. I was wheeled back and getting my head scanned within 10 minutes of my initial arrival. From the male attending at the front desk who took me ahead of everyone there and wheeled me back personally was almost mind blowing. To the nurse who was there as best he could and arranged for me to be taken to my vehicle after I was completely cleared of any head injury and able to drive safely. He double made sure. Im definitely hurting 2 days later and have considered going back but I'm continuing ice and rest hopefully stop hurting soon.
Sep 29, 2026
Barrett was the sweetest, most kind person I've ever interacted with. I'm so thankful he was on my care team.
Sep 29, 2026
The chairs in the room were absolutely horrible. My back ached from sitting in them.
Strange that I sat for 2 hours before I got into one of the rooms (in the lobby) and they were very comfortable.
Sep 28, 2026
The paramedics were very kind and caring I really appreciate how they were.
Sep 28, 2026
The ER Doctor was very professional, caring and kept us informed throughout our stay
Sep 28, 2026
I can tell that they truly care about you. They were helpful, attentive and eagerly listened. I like how they answered my questions in a manner that I can understand.
Sep 28, 2026
I came in not knowing for sure what had happened. It felt like I had had a heart attack. Ended up being air pocket in my colon or something that smack my heart. But I was very happy with the assistance that I got while I was there and the way people tried to explain things to me. And I appreciated the service very much.
Sep 28, 2026
I was treated fast and with compassion.
Sep 28, 2026
Kind and compassionate staff.
Sep 27, 2026
Just had delays in answering call button. Unhooked myself from monitors to head to the bathroom.
Sep 26, 2026
Best care I have ever received in this ER
Sep 26, 2026
The Nurse was Amazing named Alex. Very professional patient with Bedside Manners
Sep 26, 2026
Staff was helpful and communicated well throughout the vist.
Sep 26, 2026
Yeah, the doctor was really good that I spoke with. I only spoke with one doctor and he was really good.
Sep 26, 2026
Happy to receive a good response from the team and all the testing I need to know about my condition very happy and thankful
Sep 26, 2026
In & out on a Saturday before noon. Great job!!! Thank you all
Sep 25, 2026
Okay
Sep 25, 2026
The nurses, doctors, pharmacists, and all others who stopped in to assist were definitely the BEST ever! Always have had utmost care and felt at ease with the care here.
Sep 25, 2026
Even with the computers down, I still felt at ease keeping us appraised as to the problems occuring.
Sep 25, 2026
Dr. Gould and Nurse Madilyn were so professional, caring and positive. I really appreciated their support and encouragement. Thank you!
The ambulance care team was also amazing.
Sep 25, 2026
The nurses were great and Dr. Beslow was phenomenal.
Sep 25, 2026
positive experience
Sep 24, 2026
Very efficient and professional medical care!
Sep 24, 2026
The only thing I can say that could be different is a consistent treatment of all patients- the front desk people were very kind to me but short and somewhat disrespectful with others. I think that's the only thing that could be better. Everything else was phenomenal
Sep 24, 2026
The doctors and the nurses in the trauma center were fabulous. They were very fun to interact with. They were bright and cheerful and made me feel comfortable.
Sep 24, 2026
Dr. Gould and her team of nurses...Ashley and Eric were amazing. Super professional and very caring. Dr. Gould is just the best. We were very impressed with everything about the experience especially because it involved our eldest son and it was very scary. Thank you!
Sep 24, 2026
Thank you Amanda and Emily for making me feel that I was cared. Explaining my treatment. I was definitely scared!
I did not like how the ER waiting room for adult was filthy and it smelled like poop. I never had left a bad comment but it was definitely nasty.
My room was clean so thank goodness for that! Everything thing is was good and the people in front in the reception were all nice. I did not get the lady name that took me in the back to check my weight, you were awesome and I’m sorry people keep being mean to you! I hope you had a better day!
Thank you Renown for caring for me and my family!