MyMichigan Urgent Care Alpena
393 Long Rapids Road
Alpena, MI 49707 Directions
4.8 out of 5
160 verified ratings
160 Ratings, 102 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Alpena for fast, efficient, and compassionate care. Staff—particularly nurses and providers like Maureen, Misty, Amber, and Denise—are frequently described as kind, thorough, and knowledgeable. Many note short wait times, clear explanations, and effective treatment for children and adults. A small number mention rude behavior at the reception window. Overall sentiment is highly positive, emphasizing professionalism, patient-centered communication, and prompt service.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 10, 2026
Was there anything that you feel was outstanding?
Great,
Sep 10, 2026
Was there anything that you feel was outstanding?
The doctor was great and made up for the nurse being rude
Aug 28, 2026
Was there anything that you feel was outstanding?
The doctor took the time to understand what was going on to help me
Aug 28, 2026
Was there anything that you feel was outstanding?
We always come to this urgent care because you know how to fix the problem
Aug 28, 2026
Was there anything that you feel was outstanding?
Very nice staff
Aug 27, 2026
Was there anything that you feel was outstanding?
Excellent treatment. They were very knowledgeable and asked question pertaining to what my problem was
Aug 27, 2026
Was there anything that you feel was outstanding?
Quick,and excellent
Aug 26, 2026
Was there anything that you feel was outstanding?
Urgent care
Aug 26, 2026
Was there anything that you feel was outstanding?
Receptionist was very friendly, I was seen quickly, nurse was professional and thorough, and the provider was also kind and knowledgeable. No complaints from me! Thank you
Aug 20, 2026
Was there anything that you feel was outstanding?
Yes. The Dr. was very personable and friendly, she informed me of all aspects of the diagnosis in a manner that was easy to understand.
Aug 20, 2026
Was there anything that you feel was outstanding?
The bedside manner of the doctor and the professional coordination of care
Aug 19, 2026
Was there anything that you feel was outstanding?
Everything was great
Aug 19, 2026
Was there anything that you feel was outstanding?
Doc was outstanding
What could have been done to improve your experience?
Hit at a rush time so nurses were overloaded
Aug 19, 2026
Was there anything that you feel was outstanding?
For an urgent care, this certainly was quick.
Aug 19, 2026
Was there anything that you feel was outstanding?
Sheer Excellence. The person at the front desk was especially kind and helpful. She should get a raise.
What could have been done to improve your experience?
Everything was satisfactory
Aug 18, 2026
Was there anything that you feel was outstanding?
Great at listening, make you feel like you are being heard. Wii lol definitely use them again
Aug 17, 2026
Was there anything that you feel was outstanding?
The time moving through the process was very quick!
Aug 17, 2026
Was there anything that you feel was outstanding?
All around good service
What could have been done to improve your experience?
Nothing top notch care.
Aug 17, 2026
Was there anything that you feel was outstanding?
Everyone was very nice
Aug 17, 2026
Was there anything that you feel was outstanding?
Quick
Aug 17, 2026
Was there anything that you feel was outstanding?
Excellent care and all staff listened to my concerns and addressed them. PA explained the use of an inhaler because I have never used one. I was seen in a timely manner-actually very quickly. If’s visit to an urgent care can be considered pleasant - this sit sure was.
Aug 15, 2026
Was there anything that you feel was outstanding?
Everyone was kind and efficient.
Aug 15, 2026
Was there anything that you feel was outstanding?
Mike and physician assistant were very kind, efficient and helpful
What could have been done to improve your experience?
Can’t think of anything
Aug 15, 2026
Was there anything that you feel was outstanding?
Everything was great. They explained everything very well.
What could have been done to improve your experience?
The experience was excellent
Aug 15, 2026
Was there anything that you feel was outstanding?
The softness and understanding with young children,
Aug 11, 2026
Was there anything that you feel was outstanding?
Coming into the office,I was scene promptly ,,,awesome job,,,
Dec 19, 2025
Was there anything that you feel was outstanding?
Care was excellent
Dec 13, 2025
Was there anything that you feel was outstanding?
The girl at window was absolutely rude. She didn’t look up just hollered be with you in a minute. She was clearly on her personal phone. She rolled her eyes when I said I had Covid. Rude
What could have been done to improve your experience?
Jenna was so nice. Nurse too.
Dec 12, 2025
Was there anything that you feel was outstanding?
The doctor was so kind and gentle with my granddaughter and made her feel comfortable while doing her exam. Thank you
Dec 12, 2025
Was there anything that you feel was outstanding?
The PA was quick to see me and was very nice and professional. Great place.
Dec 3, 2025
Was there anything that you feel was outstanding?
They are always so caring. From the minute you walk in the door. Even when they are super busy and under staffed.
Nov 29, 2025
Was there anything that you feel was outstanding?
Exceptional from Dr Maureen to Nurse. Misty. You two are a great team and so knowlegable. Both provided education and comfort
Nov 29, 2025
Was there anything that you feel was outstanding?
The doctor was very thorough and explained all areas of concern over all was treaded with people who understands ther job and were very willing to to show they loved helping people understand all information for there care
Nov 29, 2025
Was there anything that you feel was outstanding?
Great team. Maureen is great and Misty- our favorite. Good job ladies
Nov 19, 2025
Was there anything that you feel was outstanding?
Ambers care and Denise’s smile
What could have been done to improve your experience?
Nothing. Great experience
Nov 15, 2025
Was there anything that you feel was outstanding?
Fast seen time
Nov 15, 2025
Was there anything that you feel was outstanding?
Visit didn’t take long . PA explained everything well.
Nov 15, 2025
Was there anything that you feel was outstanding?
Fast seen time
What could have been done to improve your experience?
A bell at reception
Nov 15, 2025
Was there anything that you feel was outstanding?
All was good
What could have been done to improve your experience?
Not a thing
Nov 13, 2025
Was there anything that you feel was outstanding?
Explanation of everything, symptoms I have, the care to get/feel better
Nov 13, 2025
Was there anything that you feel was outstanding?
Overall care
What could have been done to improve your experience?
Perfect
Nov 13, 2025
Was there anything that you feel was outstanding?
Yes, quick assessment and fast results.
Nov 12, 2025
Was there anything that you feel was outstanding?
Thanks for seeing us quickly
Nov 12, 2025
Was there anything that you feel was outstanding?
Went above and beyond to help me!
Nov 6, 2025
Was there anything that you feel was outstanding?
Everyone was very nice
Nov 5, 2025
Was there anything that you feel was outstanding?
Receptionist is the first person I see, gives a very good impression. Very calm,professional,friendly and nice smile. Makes me feel welcome.Pretty sure her name is Denise. She doesn’t act like she hates her job. That’s important. PA Stephanie couldn’t have been better. Very calm, helpful and caring.Offered great suggestions. Easy to talk to. Mike was very thoughtful and awesome,! Fantastic,!,
What could have been done to improve your experience?
I appreciate everyone who works here.
Nov 4, 2025
Was there anything that you feel was outstanding?
The care was great and quick
What could have been done to improve your experience?
Nothing, all was good
Nov 4, 2025
Was there anything that you feel was outstanding?
Good customer service
Oct 23, 2025
Was there anything that you feel was outstanding?
got seen v fast
Oct 23, 2025
Was there anything that you feel was outstanding?
So fast great job