Michael Defazio, MD

Plastic Surgery

14546 Old St. Augustine Road, Suite 407

Jacksonville, FL 32258 Directions

9042623372

www.baptistjax.com

4.9 out of 5

340 verified ratings

340 Ratings, 179 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 12, 2025
Great care

Jan 25, 2025
Excellent service!!

Jan 25, 2025
Dr defazio

Jan 22, 2025
Clinic is efficient, professional and MD is personable and easy to speak with

Jan 15, 2025
My entire experience has been wonderful and everyone is very helpful consistently.

Jan 9, 2025
EVERYTHING

Dec 18, 2024
Everything

Dec 4, 2024
The Doctor's really care about there patients.

Nov 27, 2024
Very nice staff and doctors.

Nov 21, 2024
Ability to talk freely with doctors. Staff always happy n smiling and polite.

Nov 19, 2024
The entire team was focused and professional and seem to care about me and my results.

Nov 16, 2024
The staffs were very friendly and caring, they let me feel very secure, about what I’m going to look forward too.

Nov 13, 2024
Dr. Defazio and his team are wonderful! May GOD bless them, as I have been blessed through them!

Nov 13, 2024
Quality.

Oct 31, 2024
Professional, courteous

Oct 30, 2024
Dr. Defazio always takes the time to discuss all of my options for reconstruction.

Oct 23, 2024
Doctor was very truthfully about the outcome of what it is that I wanted. Also the nurses and Doctor were very patient and professional.

Oct 23, 2024
Best Dr. and good customer service

Oct 17, 2024
It’s a very professional staff.

Oct 8, 2024
Very comforting and informative

Sep 18, 2024
Dr. Defazio and his team are quite professional. He discusses options for treatment clearly and welcomes his patient's questions. I have complete trust in his care plan. Team members, Maddy and Kaela, complete follow-up in a timely manner and are quick with responses. Excellent doctor!

Sep 18, 2024
Everyone was friendly and professional

Sep 18, 2024
Everything

Sep 11, 2024
Very professional and caring.

Sep 11, 2024
Very compassionate and Informative.

Sep 11, 2024
The staff and physicians are wonderful.

Sep 11, 2024
Caring, informative. Listens to pt.

Aug 14, 2024
Dr. DeFazio is very human and an excellent surgeon

Aug 14, 2024
Very knowledgeable , professional and extremely nice. Would recommend anyone to go there

Jul 24, 2024
Very professional & friendly

Jul 24, 2024
Everything went well.

Jul 24, 2024
The staff is wonderful!

Jul 17, 2024
Everyone was so nice!

Jul 11, 2024
EVERYTHIG

Jul 3, 2024
Professional staff. Dr. DeFazio did explain everything very clearly and explained my options.

Jul 3, 2024
Everything

Jul 3, 2024
Excellent care--except for the receptionist.

Jul 3, 2024
Very professional and friendly

Jun 20, 2024
Excellent Care

May 22, 2024
Professional, compassionate, caring, effective.

May 19, 2024
Excellent care

May 1, 2024
Professional and very helpful

Apr 30, 2024
The staff is great. Dr. Defazio is a wonderful physician.

Apr 30, 2024
Dr. DiFazio is very knowledgeable and compassionate. What strikes me most - he reviews my past visits prior to meeting with me and clearly lays out options.

Apr 30, 2024
Everything

Apr 24, 2024
Very thorough, courteous, caring and professional.

Apr 23, 2024
The personal attention and compassion shown to everyone.

Apr 23, 2024
Staff

Apr 11, 2024
I found it impossible to communicate with my surgeon. It took several attempts to book the MRI he ordered. I couldn't get hold of anyone. It seems that there are many departments that are not in communication with each other. One person called me to cancel an appointment and days later'another person would call to remind me of that appointment as it was never canceled in the system. I became so upset by the endless miscommunications that I enlisted a patient advocate'who I spoke to once and never heard from again. My MRI was finally scheduled but according to my records..the machine was not optimized for the test I was sent for. Despite all this..I went to a second appointment with my surgeon (who is very pleasant and knowledgeable)..we discussed corrective surgery and he informed me that I would be called within the week to schedule surgery. That was almost a month ago with no communication whatsoever. My surgeon seems great! However I have zero trust in the convoluted system at Baptist to schedule or arrange anything for me. I came to this hospital after my insurance company delayed an MRI for a leaking implant for 10 months. I trusted Baptist to help me get the care I had been denied for the better part of a year. So now I will be calling for my records to take to another hospital system. I had Cancer but trying to get care for a leaking implant and uncomfortable capsular contraction has been more upsetting. At this point there is absolutely you can do for me other than ensure better interdepartmental communication so this never happens to another patient. I will never return to this hospital myself or with any member of my family.

Apr 10, 2024
Dr. Defazio is very helpful.