Lori Austin-McDonald, PA-C

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.

Mar 19, 2026

Fast and clean.

Mar 18, 2026

promptness

Mar 16, 2026

Lori McDonald is wonderful. She listens to her patients and truly cares about them. She is very thorough and follows up on their care.

Mar 14, 2026

Everyone

Mar 11, 2026

PA Lori McDonald is a medical genius along with being very caring, thorough, and knowledgeable about current medications and patients' conditions. A true asset to any medical establishment.

Mar 7, 2026

Everyone is so friendly. My doctors are knowledgeable.

Mar 7, 2026

I've been a patient for decades and always get prompt treatments.

Mar 7, 2026

Friendly caring sttaff

Mar 7, 2026

The staff are always pleasant and professional. Patients are seen on time. Any questions or concerns are addressed. I get timely responses from phone calls. Email notifications give me quick feedback about visits and test results. I see Lori Austin- McDonald and she is very thorough and attentive. She takes the time to listen to any concerns and addresses all my health needs.

Mar 6, 2026

Clean and professional. Everyone is courteous and helpful. I’ve been going there for almost twenty years.

Mar 6, 2026

On time and everyone is very professional.

Mar 5, 2026

Always thorough exam. Very personable. Explains in easy to understand terms.

Mar 5, 2026

The employees are helpful and my Pa Lori listens to me and helps me accomplish my health goals. She is also very informative.

Mar 2, 2026

First, they got me in on short notice. I’m very appreciative because I was hurting. Second, the doctor I spent time with was a listener. She didn’t come in and blanket me with the usual medications. She spent time with me and hearing my concerns. This office has others that seem genuinely interested in their patients.

Feb 26, 2026

Very helpful!

Feb 22, 2026

Staff is always pleasant

Feb 21, 2026

Great customer service; on time with appointments; quick responses to questions

Feb 18, 2026

Staff came up with an alternative method to conduct my doctor visit via video due to an unusually high patient flow/volume that day. This saved me time and allowed for my doctor to get back with me once the immediate patient load issues on hand were resolved. Great example of working smarter not harder to get the job done! This was the first time I ever did my appointment by video, very satisfied with the results!

Feb 14, 2026

Took the time to talk with me. Put me back on the right path.

Feb 12, 2026

All staff are so friendly and nice.

Feb 11, 2026

Friendly, clean, not rushed

Feb 11, 2026

My provider is THE BEST. Very patient and kind.

Feb 5, 2026

Lori is fantastic. She is so knowledgeable and takes time to listen to your concerns. She recommended several things for me to implement to improve my overall well-being. She is the crown jewel of this practice

Jan 31, 2026

The girls at the front desk are always patient and friendly…..I see Lori McDonald and she is so good about answering my questions and explaining things. Also the nurses, Karen and Sam are really caring and friendly.

Jan 30, 2026

Everyone is professional, kind and proactive to keeping me healthy.

Jan 25, 2026

the people, the service, the kindness and how knowledgeable

Jan 24, 2026

Lori mcdonald is the best Doctor that has treated me

Jan 24, 2026

My care team especially Lori McDonald. I also like the lab group.

Jan 22, 2026

Everyone is nice and listen to you

Jan 22, 2026

Lori Austin-McDonald PA-C !!! She takes time to listen to symptoms. Then follows up with compassion and empathy.

Jan 22, 2026

Friendly staff

Jan 17, 2026

Lori and her assistant are outstanding

Jan 15, 2026

Nice clean.

Jan 10, 2026

From the receptionists to the providers and all in between I always see a kind and smiling face when I have a an appointment at Baptist Primary Care. In fact, all the other patients I encounter are also smiling and at ease. Every provider I have seen over the years has been exceptionally kind, gentle, open and friendly. Just the kind of behavior that puts me at complete ease. I feel comfortable in their presence and able to relax, open up and ask any question(s) for clarification. In addition, I appreciate that the provider takes the time to ensure I fully understand everything we discussed. In addition, I appreciate the sparkling cleanliness at their office. Nothing can be more off-putting than visiting an office that is messy, disorganized and dirty. Exactly what one DOES NOT want to encounter at a medical practice. Good Job Baptist Primary Care!!! And THANK YOU.

Jan 9, 2026

people

Jan 4, 2026

Office Staff medical staff helpful

Dec 27, 2025

I am happy to report there was nothing to complain about. I was treated kindly by the front desk. The medical Assistant and the P.A. Job well done

Dec 25, 2025

The staff genuinely care about their patients.

Dec 24, 2025

I like my provider. She is smart, patient and kind.

Dec 24, 2025

Kindness, through, attention to details.. been going there over 35 years

Dec 21, 2025

Everyone are Professional and pleasant…. Answering all questions..

Dec 17, 2025

My provider and family staff

Dec 17, 2025

It’s clean, modern and the staff is very friendly.

Dec 12, 2025

Friendly & helpful employees. Clean office.Great

Dec 12, 2025

Quick check-in, nice people.

Dec 11, 2025

Lori. McDonald’s PA is excellent When I call, I get a prompt and response from a kind person at the front desk,

Dec 10, 2025

Lori is a great medical care provider. She has been outstanding at helping me to improve my health.

Dec 7, 2025

The care.

Dec 6, 2025

Always courteous and professional!

Dec 6, 2025

Lori McDonald is the best of the best!!!!