356 Ratings, 161 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Lee Health - Cardiothoracic Surgery for its compassionate, professional, and well-coordinated team care. Commenters highlight clear communication, thoughtful explanations of conditions and procedures, and individualized attention from surgeons, PAs, nurses, and support staff. Several mentions praise pre- and post-op education and ICU care. Overall sentiment is highly positive with frequent notes of trust, thoroughness, and successful surgical preparation and recovery.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jul 24, 2026
Carmen Ursitti, APRN
Carmen Ursitti was amazing and so was her nurse. I felt like they really listened to me.
Jul 22, 2026
The amount of time she spent with me was amazing...I never felt rushed or that I was inconvenient to keeping to their schedule...truly remarkable in this day and age.
Jul 20, 2026
Nurse Becky and dr carmen
Jul 20, 2026
Carmen is a delight! Very thorough! Thank you for being on time. I always take the first appointment in hopes to be in and out quickly. I appreciate your promptness.
Jul 20, 2026
The receptionist was amazing and helpful. The nurse named Becky was great. I'm always nervous with new doctors but but she was great.
Jul 20, 2026
Both Becky and Carmen were so kind, understanding and professional.
Jul 17, 2026
I was very satisfied with the clinic the minute I walked through the doors!
Jul 16, 2026
Dr [last name] dr cervantes were in credible
Jul 15, 2026
In my opinion this is a very caring practice with kind and respectful people from the front office to every team member.
Jul 14, 2026
Everyone it was extremely good
Jul 10, 2026
Carmine
Jul 10, 2026
Carmen was OUTSTANDING! It felt like I had known her all my life. So pleasant, professional, and caring. I am thrilled that she is my physician.
Jul 10, 2026
Everyone was very kind, everything moved along quite efficiently. Carmen, did an amazing job calming my Nerves as I do not like the doctors office very much and at other groups have had bad experiences.
Jul 10, 2026
All staff very respectful and helpful!
Jul 10, 2026
Carmen Ursitti is a rock star! She was wonderful in asking questions and putting together a great game plan for my treatment. Top notch
Jul 6, 2026
Carmen Ursitti was Outstanding!!! So sweet and very informative and thorough!
Jun 30, 2026
Carmen
Jun 30, 2026
Carmen Ursitti is an excellent primary care provider. She listened to my concerns, and together we came up with a plan for future care.
Jun 30, 2026
Very nice people
Jun 29, 2026
Carmen was excellent. Felt she cared about my health. Fount desk answered my questions about insurance. When I called back in about it.
Jun 29, 2026
CARMEN was a pleasure to meet, and her attention and listening skills were excellent. I am pleased to have her as my health care professional.
Jun 25, 2026
Service was excellent!
Jun 24, 2026
All of the staff
Jun 16, 2026
This is my first visit with her, she was really great, an asset for sure!
Jun 16, 2026
Both the medical assistant, as well as the nurse practitioner were outstanding and answered all our questions and showed concern for everything. You're fortunate to have such great staff!
Jun 16, 2026
The entire process was outstanding. Very kind friendly and caring people
Jun 15, 2026
The staff leads with empathy. Becky and Carmen have exceptional bed side manner. Thank you, for making me feel safe in your care.
Jun 12, 2026
Dr.Cervantas was wonderful, very personal and answered all of my questions. Looking forward to him doing my surgery, I know that I am in very capable hands.
Jun 12, 2026
Professional ladies actually seemed like they were interested instead of just filling me full of drugs.
Jun 12, 2026
Entire staff went out of there way to make sure you were as comfortable as possible, any issues could be addressed. All were excellent
Jun 12, 2026
Everyone was professional and amiable,
Jun 12, 2026
Carmen is a great asset to Lee Health. Our initial visit was very thorough and in no at hurried. Neglected to mention a required a refill and Carmen took care of it on a Sunday. Service above and beyond.
Jun 11, 2026
Dr Cervantes impressed me as being very knowledgeable concerning the operations he performs
Jun 11, 2026
Communication was very good
Jun 11, 2026
Dr. Cervantes was very caring and wanted what was the best for me.
Jun 10, 2026
Carmen is exceptional. Listened well, provided relevant information/feedback, set out an excellent plan to keep me in good health.
Jun 9, 2026
From checking in to checking out everyone was courteous and professional! Dani was very nice and made me feel at ease. Carmen was great. Easy to talk to and addressed my concerns in a professional manner.
Jun 9, 2026
Dr Ursitti was very detailed in her explanations and helped me understand a new diagnosis and made sure I have everything I need to get better. She made me feel like a person and not just another patient or number.
Jun 8, 2026
Both the tech and Carmen provided comfortable easy conversation. They lister. My intention is to seek any further appointments w Carmen and Ill feel secure In doing so.Thank you.
Jun 5, 2026
Dr. Cervantes
Jun 5, 2026
My physician
Jun 5, 2026
Carmen was wonderful and I am greatful
Jun 5, 2026
Dr. Cervantes was excellent. He explained everything very well. I never felt rushed through the appointment. He answered questions I had with easy to understand explanations. It was a very good experience.
Jun 5, 2026
All of the staff were kind, Professional and friendly
Jun 3, 2026
Michael DePalma
Jun 3, 2026
Dr. Carmen, and desk receptionist
Jun 3, 2026
Everyone that I met was very nice and very polite. And the nurse practitioner Carmen was excellent the type of person that if you need to go to the doctors, she is the one that you would want to see!!!
Jun 2, 2026
Carmen was outstanding
Jun 2, 2026
I was very impressed with Carmen. She had looked over my file prior to coming in, listened and then shared her knowledge.
Jun 1, 2026
Carmen and the staff are great