386 Ratings, 171 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Lee Health - Cardiothoracic Surgery for its compassionate, professional, and well-coordinated team care. Commenters highlight clear communication, thoughtful explanations of conditions and procedures, and individualized attention from surgeons, PAs, nurses, and support staff. Several mentions praise pre- and post-op education and ICU care. Overall sentiment is highly positive with frequent notes of trust, thoroughness, and successful surgical preparation and recovery.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 25, 2026
Michael DePalma, PA-C
Service was excellent!
Jun 24, 2026
All of the staff
Jun 16, 2026
This is my first visit with her, she was really great, an asset for sure!
Jun 16, 2026
Both the medical assistant, as well as the nurse practitioner were outstanding and answered all our questions and showed concern for everything. You're fortunate to have such great staff!
Jun 16, 2026
The entire process was outstanding. Very kind friendly and caring people
Jun 15, 2026
The staff leads with empathy. Becky and Carmen have exceptional bed side manner. Thank you, for making me feel safe in your care.
Jun 12, 2026
Dr.Cervantas was wonderful, very personal and answered all of my questions. Looking forward to him doing my surgery, I know that I am in very capable hands.
Jun 12, 2026
Professional ladies actually seemed like they were interested instead of just filling me full of drugs.
Jun 12, 2026
Entire staff went out of there way to make sure you were as comfortable as possible, any issues could be addressed. All were excellent
Jun 12, 2026
Everyone was professional and amiable,
Jun 12, 2026
Carmen is a great asset to Lee Health. Our initial visit was very thorough and in no at hurried. Neglected to mention a required a refill and Carmen took care of it on a Sunday. Service above and beyond.
Jun 11, 2026
Dr Cervantes impressed me as being very knowledgeable concerning the operations he performs
Jun 11, 2026
Communication was very good
Jun 11, 2026
Dr. Cervantes was very caring and wanted what was the best for me.
Jun 10, 2026
Carmen is exceptional. Listened well, provided relevant information/feedback, set out an excellent plan to keep me in good health.
Jun 9, 2026
From checking in to checking out everyone was courteous and professional! Dani was very nice and made me feel at ease. Carmen was great. Easy to talk to and addressed my concerns in a professional manner.
Jun 9, 2026
Dr Ursitti was very detailed in her explanations and helped me understand a new diagnosis and made sure I have everything I need to get better. She made me feel like a person and not just another patient or number.
Jun 8, 2026
Both the tech and Carmen provided comfortable easy conversation. They lister. My intention is to seek any further appointments w Carmen and Ill feel secure In doing so.Thank you.
Jun 5, 2026
Dr. Cervantes
Jun 5, 2026
My physician
Jun 5, 2026
Carmen was wonderful and I am greatful
Jun 5, 2026
Dr. Cervantes was excellent. He explained everything very well. I never felt rushed through the appointment. He answered questions I had with easy to understand explanations. It was a very good experience.
Jun 5, 2026
All of the staff were kind, Professional and friendly
Jun 3, 2026
Michael DePalma
Jun 3, 2026
Dr. Carmen, and desk receptionist
Jun 3, 2026
Everyone that I met was very nice and very polite. And the nurse practitioner Carmen was excellent the type of person that if you need to go to the doctors, she is the one that you would want to see!!!
Jun 2, 2026
Carmen was outstanding
Jun 2, 2026
I was very impressed with Carmen. She had looked over my file prior to coming in, listened and then shared her knowledge.
Jun 1, 2026
Carmen and the staff are great
Jun 1, 2026
NP Ursitti listened carefully to my concerns, suggested follow up plans and showed empathy. She spoke in a clear and concise tone and was easily to talk with. I believe beyond her knowledge she embodies good bedside manner! Very happy to have her spearheading my health. Danielle the nurse was also polite easy to talk to and showed good efficiency. You have a great team there.
May 28, 2026
Christina
May 27, 2026
Austin couldn't have been more professional, caring, detailed Helped me navigate Getting a procedure that he felt I needed that day.
May 22, 2026
The entire staff was nice and very professional
May 21, 2026
PA answered all my questions, showed real interest in my feeling comfortable with answers to my questions. I had a number of interactions with him and I feel he represented the practice in a very professional and caring manner.
May 14, 2026
Michael was awesome and he didn't make me feel like a was taking to long. He ALS was More than willing to listen and answer any questions I had!!
May 7, 2026
As I face heart surgery to fix my aortic valve, I feel like I'm in the hands of the most skilled and caring professionals.
May 7, 2026
DR C was great at explaining everything
May 1, 2026
Michael
Apr 29, 2026
Great experience, from check in, to PA's examination/questions.
Apr 29, 2026
Michael is outstanding as is the entire staff.
Apr 27, 2026
Very professional, kind, and caring. I receive the best care there is.
Apr 22, 2026
After advising PA that my BP was a bit high, he did make some changes to my meds. So far BP is ok.
Apr 16, 2026
Every one work very hard to accommodate my needs. Especially the nurse that gave me all the instructions about the surgery and hospital stay,and gave me the bath products
Apr 16, 2026
It took me a while to get this appointment, but I am very pleased with the result. Everyone was very nice and professional.
Apr 9, 2026
From the receptionists, the medical assistant, to Mike, all displayed outstanding patient empathy and professional expertise.
Apr 9, 2026
No. Exemplary as always
Apr 6, 2026
Carmen in Transition Services was outstanding. I also saw Solimar [ ] MD in Complex Care Center 3/30/26 who was exceedingly helpful. Both providers spent time and effort to understand my situation. The overall concept of the Complex Care Center is amazing, smooth and well thought out. I now have a primary through them with LPG. I am impressed!
Apr 3, 2026
Everyone was professional and pleasant. The wait time was minimal. We are glad we went to Lee Health for my care.
Apr 3, 2026
Dr DePalma
Apr 2, 2026
They All Were.