Kelsey Masciello, APRN

Advanced Practice Registered Nurse

The Jacksonville Sleep Center

6930 Bonneval Road, #2b

Jacksonville, FL 32216 Directions

904.854.6899

www.baptistjax.com

4.9 out of 5

367 verified ratings

1 Location


Jacksonville Sleep Center

6930 Bonneval Road, Suite 2

Jacksonville, FL 32216

(904) 854-6889 Directions

367 Ratings, 180 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 28, 2026
It works !

Jun 26, 2026
Awesome service, friendly, and easy to talk to staff. The doctor was amazing and explained everything to me. Great job

Jun 20, 2026
The employees

Jun 18, 2026
Prompt service after arrival to the office

Jun 16, 2026
The staffer’s are very helpful and caring.

Jun 13, 2026
Very helpful and attentive.

Jun 13, 2026
Easy to find, short wait, clean and everyone is very friendly and I like my doctor !

Jun 13, 2026
They helped me understand that my health can be affected by lack of sleep.

Jun 13, 2026
It's Great

Jun 12, 2026
They are very attentive and quickly get you through your appointment

Jun 9, 2026
Efficient!

Jun 6, 2026
Always prompt and helpful.

Jun 2, 2026
Efficient, professional and thorough.

May 28, 2026
From start to finish, the staff and whole process is very accommodating and smooth. I was given the time to get my concerns addressed and it was a very positive experience.

May 23, 2026
friendly staff and on time

May 19, 2026
The staff were exceptionally kind and helpful throughout my stay, from check‑in to check‑out. K. Masciello, APRN, was highly professional, took time to explain everything clearly, and answered all my questions

May 19, 2026
Everyone was very professional and courteous. Everyone explained everything to where I could understand it and listen to what I had to say.

May 17, 2026
Always on schedule--liked the PA that did the appointment

May 15, 2026
The Doctors and the Staff were great!

May 15, 2026
Everyone was nice and they were efficient.

May 14, 2026
The whole staff was extremely friendly and professional

May 13, 2026
Quick and to the point and got out in less than 5 minutes

May 10, 2026
I saw RN Kelsey Masciello a few days ago for my annual sleep apnea check-up, and she is an outstanding medical provider. Organized, prepared, friendly, engaging, careful, thorough. She patiently reviewed my CPAP sleep data from my Air Sense 11 and Air Mini, answered my questions, and recommended a change in my sleep therapy. She initially recommended another sleep study but then advised that we would change my CPAP air pressure for two months. I already notice a significant improvement with fewer nightly events. I appreciate her proactive and flexible approach to sleep therapy. She communicates clearly and expertly cares for patients. Thank you.

May 9, 2026
it was outstanding from check in to check out

May 9, 2026
Prompt, professional, concise and friendly

May 9, 2026
The ARNP and staff are professional, and treat patients with dignity and t

May 6, 2026
Excellent

May 5, 2026
My concerns are heard and addressed. I also get to participate in the decision making of next steps to take to address issues with my health.

May 5, 2026
Just feel very confident with rhem

May 2, 2026
Very professional

May 1, 2026
Staff is great and always answers questions and give you a felling they really care for the PATIENT. Appointments are usually on time and they hard to assist in any way they can.

May 1, 2026
Very prompt, attentive and accomodating.

May 1, 2026
Personable staff

May 1, 2026
Excellent customer service from start to finish!! Thank you ALL!

Apr 30, 2026
Very professional and courteous. Will definitely recommend to family and friends.

Apr 29, 2026
Very friendly staff upon entering and appointments are prompt. The care is genuine and it works!

Apr 29, 2026
Very efficient and informative.

Apr 28, 2026
Provider and staff.

Apr 28, 2026
Quality care

Apr 25, 2026
Very easy and welcoming

Apr 25, 2026
Very professional staff and quick service

Apr 25, 2026
Nice staff and the document were sent to me in advance. The service was not rushed but complete.

Apr 25, 2026
Used zoom made visit very convenient

Apr 23, 2026
everything

Apr 23, 2026
Makes sure we ae getting the proper sleep we need.

Apr 23, 2026
Kelsey was great explaining the c-pap and giving recommendations for support. Thank you very much!

Apr 23, 2026
Timely appointment

Apr 23, 2026
Everyone was Friendly and professional. Thank you very much❤️

Apr 21, 2026
All the Staff was friendly and personable! Kelsey Masciello really listened to me and it felt like talking to a friend who cares about you!

Apr 21, 2026
Everything