Kaley Johnson, P.A.-C.
Family Medicine
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
140 verified ratings
1 Location
MyMichigan Family & Internal Medicine & Pediatrics: West Branch
335 E. Houghton Avenue
West Branch, MI 48661
140 Ratings, 71 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 24, 2026
What would you tell family and friends about your experience with this provider?
Amazing care and staff. Never disappointed.
Sep 23, 2026
What would you tell family and friends about your experience with this provider?
I now feel that she listens to what I say and responds with kindness and compassion.
Sep 23, 2026
What would you tell family and friends about your experience with this provider?
Welcomed with smiles, very friendly atmosphere .Kaley was a good listener, knowledgable, patient. Easy to understand. My first visit and I am very pleased.
Sep 21, 2026
What would you tell family and friends about your experience with this provider?
There seems to be a lot of turnover in West Branch Michigan with doctors... For that reason you have to schedule with a nurse practitioner or a PA
Sep 20, 2026
What would you tell family and friends about your experience with this provider?
Yes . Friendly service
Sep 20, 2026
What would you tell family and friends about your experience with this provider?
Yes friendly service
Sep 18, 2026
What would you tell family and friends about your experience with this provider?
Kaley Johnson is very attentive. I did not receive a follow up call regarding my blood tests, but I do receive a text and email which is enough for me.
Sep 17, 2026
What would you tell family and friends about your experience with this provider?
I believe that I am well cared for and well respected by this provider
Sep 16, 2026
What would you tell family and friends about your experience with this provider?
Very professional, courteous and genuinely seemed to care and make sure that all of my questions and concerns were answered.
Sep 14, 2026
What would you tell family and friends about your experience with this provider?
Perfect
Sep 11, 2026
What would you tell family and friends about your experience with this provider?
Kaley made me feel much more comfortable about visiting a doctor's office
Sep 7, 2026
What would you tell family and friends about your experience with this provider?
I have already told family about Kaley. Conversation went "she is AWESOME" I told my wife the LPN I had in [STATE] was the best dictire I've ever seen...until now I believe. Time will tell but this visit was supreme.
Sep 5, 2026
What would you tell family and friends about your experience with this provider?
Kaley is very compassionate and listens
Sep 2, 2026
What would you tell family and friends about your experience with this provider?
That Kaley is kind and listened to what I had to say. She answered any questions I might have she is very knowledgeable and qualified.
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
Very disappointed with numerous appointment cancellations. My physical for 2026 was originally scheduled in [MONTH] and was cancelled 5 times due to physician availability. It was pushed to the end of [MONTH] ( 8 months later). From my original Physician D.O , to a physician I never met M.D . Now to a P.A. ( Kaley Johnson) though she was pleasant and I enjoyed her care I still can’t dismiss the fact that the availability of physicians is disappointing.
Aug 31, 2026
What would you tell family and friends about your experience with this provider?
Kaley and her staff are very good at answering questions and are very good at their jobs
Aug 28, 2026
What would you tell family and friends about your experience with this provider?
I’m glad Kaley is my new provider dr. She is very nice and professional. It was the first time meeting her and she went over my stuff as a new patient. I felt she was a great dr!!
Aug 28, 2026
What would you tell family and friends about your experience with this provider?
Yes, she's very nice seems caring , listens to my concerns , and felt comfortable with her.
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
That it takes a team to figure out your issue and following directions and actually having a Doctor Who listens and understands. I think I’m in the right direction with My medical staff on Ensuring I get what I need.
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
I was hesitant about seeing a PA, but my first visit with Kaley was the most through exam I have had with mid michigan. Better than the prior doctors I have seen. Was impressed
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
That she is a good doc. And cares about her patients
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
The facility and equipment are top notch. The staff is good, but there have been several examples that lead me to believe that they're either under staffed, under trained, or a combination of both. I've had my primary doctor changed in less than a year, appointments changed without consultation, folks not there to do blood work/labs, etc.. I get the general sense that there's more patients and responsibilities than staff to handle it. I submitted a question/concern thru MyChart twice and after 2+ days still hadn't heard from any one. It's not a deal breaker, but it does give me some concern that as I get older and require more care, is this facility going to be able to provide me with top care.
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Well taken care of !
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Kaley Johnson provides consistent professional medical care. She is a concerned professional.
Aug 22, 2026
What would you tell family and friends about your experience with this provider?
She is the Best
Aug 21, 2026
What would you tell family and friends about your experience with this provider?
Very positive. Very professional, friendly and thorough. Explains and listens to questions, and concerns.
Aug 20, 2026
What would you tell family and friends about your experience with this provider?
I recommend Dr.Johnson to all my family and friends very highly.
Aug 17, 2026
What would you tell family and friends about your experience with this provider?
Great provider. Listened and had recommendations. Very personable. Would recommend to my family.
Aug 16, 2026
What would you tell family and friends about your experience with this provider?
Very Professional and Knowledgeable.
Aug 16, 2026
What would you tell family and friends about your experience with this provider?
I just recently met her for the first time. I liked her. She listened to me well. She was professional and seemed very knowledgeable.
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
I appreciate that Kaley recommended a referral to a cardiologist
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
That there very polite and understanding about what u have to say and your concerns about your well being.
Aug 6, 2026
What would you tell family and friends about your experience with this provider?
Kaley is very kind explained to me so I could understand very much liked her she made mistakes feel comfortable
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
The last appointment I felt was very good and made me feel comfortable and listened to.
Aug 4, 2026
What would you tell family and friends about your experience with this provider?
Very professional. She listens to what I have to say and answers all of my questions.
Aug 4, 2026
What would you tell family and friends about your experience with this provider?
Great job keep it up
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
She was very nice and compassionate. Asked many questions and offered appropriate suggestions. I felt very comfortable talking to her.
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
It was my first visit with her and so far I have no problems with her
Jul 30, 2026
What would you tell family and friends about your experience with this provider?
It was different, interviewed by RN also weighed and measured and vital signs taken. Then discussed present prescriptions and over the counter meds. Discuss present abnormal symptoms, then taken to an inside pt room and had to wait for Kaley Johnson to come into the room. She introduced herself and discussed my symptoms and told me they would get a urine specimen from me and order some lab work on me, but their outpatient lab was closed today so I would have to elsewhere to have it drawn. My appointment took about two hours and only about 15 minutes was with the PA!! My husband and I are not very happy with this practice because when we decided to come into this practice there would be no problem getting our appointments together and so far that has not happened. My husband has been rescheduled so many times that he never got a wellness appointment last year,we go to [STATE] from [MONTH] until middle of [MONTH]. Hope it improves’n
Jul 29, 2026
What would you tell family and friends about your experience with this provider?
She just takes her time and explains things!
Jul 29, 2026
What would you tell family and friends about your experience with this provider?
She explains and understands things. Asks questions to see how much do know bout what asking.. explains how things interact etc...
Jul 28, 2026
What would you tell family and friends about your experience with this provider?
Very satisfied
Jul 25, 2026
What would you tell family and friends about your experience with this provider?
A pleasant experience
Jul 24, 2026
What would you tell family and friends about your experience with this provider?
I would recommend Kaley Johnson highly
Jul 22, 2026
What would you tell family and friends about your experience with this provider?
Kaylee has a very caring personality that makes it very easy to talk to her. This is the first appointment that I have had with her and I’m very fortunate to have her part of my medical team. From the time I walked in the door to the time that I left, everyone was very professional. Thank you
Jul 20, 2026
What would you tell family and friends about your experience with this provider?
Excellent she was very helpful and understanding.
Jul 17, 2026
What would you tell family and friends about your experience with this provider?
Friendly - Good Listener- Seems to care
Jul 17, 2026
What would you tell family and friends about your experience with this provider?
That they were courteous and respectful of your health problems
Jul 7, 2026
What would you tell family and friends about your experience with this provider?
I questioned not seeing an actual doctor Dr cadigan left and I was referred to the next Doctor then she left and that made me very nervous and then they scheduled me with Kaylee but I have a lot of confidence in her after seeing her. The only negative I could say is I wish the office would have been more versed on the new Medicare program for seniors in the GOP ones I'm still waiting on an answer about that
Jul 6, 2026
What would you tell family and friends about your experience with this provider?
Caring and knowledgeable. Good service