Jessica Ackerman, PA-C

Dermatology

1765 N Elston Ave, Ste 110

Chicago, IL 60642 Directions

(773) 276-1100

www.vitalskinderm.com

4.8 out of 5

100 verified ratings

1 Location


Dermatology + Aesthetics - Bucktown

1765 N Elston Ave, Ste 110

Chicago, IL 60642

(773) 276-1100 Directions

100 Ratings, 45 Comments


May 11, 2024
You were delayed 58 minutes to let me in the office. Even if this survey is anonymous, this delay will help you figure out what client this is. Please take this into consideration: you were more than “late” yet, you want to charge people who are late +15 minutes even if you continue seeing patients and you can just bump the late patient to the end. Please think about this. Thank you.

May 9, 2024
All staff members were efficient, knowledgeable, informative and extremely personable.

May 4, 2024
It was great, the staff was very attentive.

Apr 30, 2024
Easy and thorough

Apr 24, 2024
The confidence in the expertise and professionalism of this practise goes absolutely unchallenged -- the effective treatment, the upbeat, personable staff, and the remarkable facility.

Apr 11, 2024
It appears I was billed incorrectly. Your setup gives zero care for staff to attempt to understand copay’s. Your practice is very collect money now, ask questions later. Excited to get my $95 back from your office once my explanation of benefits clears. I love how I have to wait for that to clear to even get my money from you.

Mar 14, 2024
very very efficient and friendly check in set up along with check out and rescheduling. Fully staffed

Mar 11, 2024
The staff was great,

Mar 5, 2024
Staff is kind, efficient and helpful. Have not had a lesser experience ever.

Feb 16, 2024
Went as expected with everyone doing a great job.

Feb 13, 2024
Visit with Jessica was excellent, as always. Wait time was long and I spent 20+ minutes sitting in a gown in the exam room.

Feb 7, 2024
I arrived 15 min early for my appointment. I was not called back until 45 minutes after my appointment time. I then waited another 15 min in the examining room. The assistant was very apologetic, but the PA never acknowledged that I waited an HOUR to be seen. I expect that things may run 10-15 min late, not an hour and certainly not without acknowledgement or apology.

Jan 28, 2024
Waiting time; store prices

Jan 27, 2024
Jessica is thorough, personable, patient and very detsiled

Jan 23, 2024
Modern, easy to park, friendly staff!

Dec 23, 2023
The appointment was for my mother who had a painful rash on her face. The appointment was subpar but what was unacceptable was the difficulty it was to get the medication prescribed. We had called the pharmacy numerous times and there was no prescription for my mother. We called the office also numerous times only to be told that they would leave a message for the team. The prescription was finally made to a pharmacy that was not the pharmacy we were told would be at. After 48 hours of waiting and finally getting the medication it actually made her rash worse.

Dec 23, 2023
Another very good appointment and experience at D+A in Bucktown!

Dec 9, 2023
Clear and concise explanations and advice and on time appointment

Nov 14, 2023
Quick, friendly & pleasant

Nov 14, 2023
Checkin and wait time were good. Not sure what the app is that we need

Oct 6, 2023
Polite, professional and informative

Oct 2, 2023
I came in for my annual, full body check up and happened to have injured my arm in a fall the day before to which they cleaned, wrapped up and gave me a prescription for. So needed! Thank you!

Sep 25, 2023
On time, efficient appointment

Sep 14, 2023
Very pleased. I felt heard and the doctor provided a solution.

Sep 14, 2023
I had a horrible facial reaction in which my face was swollen beyond recognition. You all got me in within 2 hours and gave me your full attention and care. You all communicated with my other care givers to the point I didn’t have to try and explain the situation to multiple people. Thankfully I started to shrink 😂 the next day, but I didn’t have to call because you all checked in on me. I’m so grateful for you all’s concern and attention. Thank you, CFL

Aug 18, 2023
From the start of my visit everyone I was in contact with was very friendly. Jessica listened too what I told her and explained everything very clearly

Aug 15, 2023
I have met with Dr. Jessica Ackerman once before and had a great experience. However, this visit was incredibly disappointing. After my initial intake, I could hear the nurse outside the door informing Dr. Ackerman about the reason for visiting, and there was laughter. It very well could have been about something else, but it was still uncomfortable to hear. When Dr. Ackerman came in and examined me, every question I asked was often met with blank stares and silence. Perhaps it was the quality of my questions, I don't know exactly, but a simple yes or no would have sufficed. Most insulting was the pharmacy never even received the ointment prescribed. Overall, it was a terrible experience. I will not be seeing Dr. Ackerman again if I return to Dermatology and Aesthetics at all. I will be writing a Yelp review detailing my experience.

Jun 29, 2023
Long wait and not great customer service from the receptionist. Provider and assistant were great

Jun 15, 2023
I was not roomed until 40 minutes after my scheduled appointment. Updating my registration did take a while- probably completed at 4:50 for my 4:40 appointment. At 5:10, I approached the desk to inquire about my appointment and was told that a message was sent to the provider team, but the front desk hadn't realized that itcwas 30 minutes after my scheduled appointment.10 min later, at 5:20, i was finally roomed and the provider started the appointment about 10 min later. No one acknowledged that they were late, let alone even apologize.

Jun 9, 2023
Experience was great. Specialist we saw was thorough and asked the right questions.

Jun 1, 2023
Friendly, Intelligent Staff

May 27, 2023
Check in was easy and front desk associate helped with the questions I had. The doctor was very nice and patient with me.

Apr 28, 2023
Very friendly

Apr 26, 2023
Jessica is always very warm & professional. She is super clear and descriptive about the course of treatment. I appreciate how she interacts with my teen!!

Apr 25, 2023
Everyone was so nice and helpful. I was able to get answers to some questions and an action plan going forward. Overall, it was great!

Apr 24, 2023
Timely and professional. Clean office appearance.

Apr 23, 2023
I came in with highly irritated skin on my face. I was predicting that if be prescribed cerav, which i was. However, using it for a couple days made my skin worse. I seem to be sensitive to something in it, which i know is rare, but i would have appreciated some follow up. I eas also prescribed cloderm, which my insurance didn't cover. After explaining the situation over Klara, your staff offered to send the Rx to Apotheca ehere it would cost less, which i really appreciated. But i wish this had been mentioned as a possibility at the appointment, as I'm sure this is prescribed all the time and it sounded like a common issue. The uncovered cost was $300 for the tube.

Mar 27, 2023
Great staff-Organized and made it simple for your customer engagement.

Mar 27, 2023
Really like the doctor. Did not care for the nurse that brought me into the room. Incredibly short with me and not friendly in the slightest. Felt like they had no patience for my presence.

Mar 18, 2023
PA unclear of diagnosis yet said she would send RX to pharmacy. No RX ever sent, no communication to patient. Would like to see how this encounter was documented & billed for.

Mar 18, 2023
Jessica gave me a full exam

Mar 10, 2023
The nurse who greeted me did not know what I was there for. She could have looked it up in my chart instead of asking me.

Mar 4, 2023
It was great

Mar 3, 2023
Had lots of new paperwork to fill out, but appointment went well with little wait time and was thorough. Copay was higher than usual.

Feb 25, 2023
Waited over an hour past my appt time to be seen which conflicted with work