Jennifer MacMaster, F.N.P.-C., M.S.N.
Pediatrics
550 Osborn Boulevard, Suite 1006
Sault Ste. Marie, MI 49783 Directions
4.8 out of 5
69 verified ratings
69 Ratings, 46 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 21, 2024
What would you tell family and friends about your experience with this provider?
Provides very good services
Dec 18, 2024
What would you tell family and friends about your experience with this provider?
Jenn is a great provider…she listens and respects your opinion and is always honest!… I absolutely love her❤️
Dec 16, 2024
What would you tell family and friends about your experience with this provider?
We have always had an excellent experience with Jenn and Kayla. It has always been a mutual partnership. I never leave without the next appointment as with other family members through MYMichigan it has been impossible to schedule an appointment or receive calls back resulting in going to the office to schedule. The providers in the area are excellent…the problem is the complete broken system that the employees are working in that are leading to dissatisfaction with patients. Very sad that someone’s health, one of the most personal aspects of a being is ultimately managed completely from a business and profit aspect. Hopefully this can improve.
Nov 19, 2024
What would you tell family and friends about your experience with this provider?
I always have excellent things to say about Jen and her staff. I have a family member that bring her children to Jen also and they are thrilled with her too. I am so thankful for her!
Nov 12, 2024
What would you tell family and friends about your experience with this provider?
Jen listens thoroughly to us and supports our family. It sometimes feels as though my child’s record was not reviewed before the appointment - I told Jen about ER visits at MyMich during the apt, and it seemed like she wasn’t familiar with what I was speaking about.
Nov 4, 2024
What would you tell family and friends about your experience with this provider?
Jen is compassionate and treats you as one of her own family members. She is an amazing provider.
Oct 31, 2024
What would you tell family and friends about your experience with this provider?
Thank you
Oct 17, 2024
What would you tell family and friends about your experience with this provider?
The floor in exam room was disgusting. Phone is NEVER answered when calling the office. Very difficult getting refills called in and last time her medication refill was denied three times without any communication with me and missing it causes her horrible side effects. Jen’s nurse Kayla is amazing. She will be switching providers due to turning 18 which I’m happy about because the office overall has really gone downhill. Jen has done a lot for us over the years and I genuinely appreciate it.
Oct 17, 2024
What would you tell family and friends about your experience with this provider?
Jen and her nurse Kayla are amazing! The only issue is that you can’t get a prompt appointment for sickness. I think this is a systemic issue and not necessarily an issue with the doctor herself
Oct 11, 2024
What would you tell family and friends about your experience with this provider?
That she actually cares
Oct 7, 2024
What would you tell family and friends about your experience with this provider?
We love Jen! She always listens to us and remembers our children’s medical history without us having to explain. She is the only doctor that has been so thorough with our care. Anytime I have her a question she answers them.
Oct 2, 2024
What would you tell family and friends about your experience with this provider?
100% recommend Jen as a provider. She is excellent with my daughter.
Sep 15, 2024
What would you tell family and friends about your experience with this provider?
The care is always top notch -Jennifer MacMaster is thorough and respectful in every way. We are so thankful to have her as our children’s provider.
Aug 28, 2024
What would you tell family and friends about your experience with this provider?
I think Jennifer McMaster is an amazing provider for my daughter’s care. She is always attentive, and thorough. I am very pleased with her and have never considered going anywhere else. The office staff are always polite, friendly, and helpful.
Aug 26, 2024
What would you tell family and friends about your experience with this provider?
Thankful and impressed with the care that my daughter is receiving from Jennifer MacMaster and her team
Aug 21, 2024
What would you tell family and friends about your experience with this provider?
Jen and Kayla are the best. They treat my and my kiddo with respect and always listen to what I have to say. They are approachable and make my kiddo feel safe and welcome.
Aug 17, 2024
What would you tell family and friends about your experience with this provider?
Always a positive medical visit at this office. Highly recommend
Aug 16, 2024
What would you tell family and friends about your experience with this provider?
I would definitely recommend her as their primary care provider. She is an excellent physician and we could not ask for better. We really appreciate the time she takes with us and the knowledge and familiarity she has with our family. We believe seeing the same provider all the time creates Sense of trust in Community that doesn’t happen when you’re sent to various providers.
Aug 16, 2024
What would you tell family and friends about your experience with this provider?
Very respectful and honest and caring person. She is awesome Dr for my Son
Aug 2, 2024
What would you tell family and friends about your experience with this provider?
Jim McMaster is a great provider. we are grateful for her medical services.
Jul 25, 2024
What would you tell family and friends about your experience with this provider?
Jen and Kayla are the best!!!
Jul 22, 2024
What would you tell family and friends about your experience with this provider?
Jen is excellent. Absolutely love her!
Jul 19, 2024
What would you tell family and friends about your experience with this provider?
Dr.McMaster is a great doctor
Jul 16, 2024
What would you tell family and friends about your experience with this provider?
Jen and Kayla are the best!
Jun 29, 2024
What could have been done to improve your experience?
The reception staff is absolutely horrid and so is her nurse.
Jun 25, 2024
Was there anything that you feel was outstanding?
Kayla is so great with our son. He was happy to see her and she made checking vitals fun.
What could have been done to improve your experience?
Easier scheduling. I played a lot of phone tag.
Jun 25, 2024
Was there anything that you feel was outstanding?
Jen and Kayla are always so prompt at answering questions on the portal and always so great at explaining what may be going on with my children. They never think twice about referring us out if they think it’s something that needs to be addressed by a specialist, and as I mom, I appreciate it more than they know.
Jun 17, 2024
Was there anything that you feel was outstanding?
I appreciated the willingness to work with my son who has struggled with doctor office visits before. They met where he was at and were able to give him the care he needed.
What could have been done to improve your experience?
I can’t think of anything
Jun 17, 2024
Was there anything that you feel was outstanding?
She always communicates and talks to my boys so they understand thing about themselves. She is the best!
May 3, 2024
Was there anything that you feel was outstanding?
My personal opinion is, she’s one of the best doctors we’ve ever had. If anybody deserves a raise, it’s this girl because she goes above and beyond to make sure every question is answered, to check up on us and remembers who we are every visit. I definitely feel seen and heard every time we talk to her and describe her “amazing” ! You’re lucky to have her and so are we.
What could have been done to improve your experience?
I have no complaints!
Apr 29, 2024
Was there anything that you feel was outstanding?
Jen and her nurse Kayla are outstanding. They are so kind and caring. I have never felt rushed, they listen and make you feel important. The job that they do is AMAZING!!!!!
What could have been done to improve your experience?
I felt everything was great on this visit.
Apr 27, 2024
Was there anything that you feel was outstanding?
Always listens to concerns and gives advice that is easy to understand
Apr 27, 2024
Was there anything that you feel was outstanding?
Always friendly and listens to all concerns and explains things in a easy to understand manner
Apr 25, 2024
Was there anything that you feel was outstanding?
She is awesome
Apr 15, 2024
Was there anything that you feel was outstanding?
I think jen is an amazing dr, and I'm glad [Patient] has her. [Patient name redacted for privacy.]
What could have been done to improve your experience?
Everything was great
Apr 15, 2024
What could have been done to improve your experience?
Pick up the phones when trying to set up an appointment
Apr 15, 2024
Was there anything that you feel was outstanding?
Jennifer is great. I really like her. The staff is also great,kind ,friendly
Apr 2, 2024
What could have been done to improve your experience?
Longer hours available at the walk in clinic for follow ups. Many folks unable to receive care. I recommend extending walk in clinic hours.
Apr 1, 2024
Was there anything that you feel was outstanding?
We love Jen and Kayla. They always do such an amazing job with my little guy.
Feb 28, 2024
What could have been done to improve your experience?
A front desk that actually answers the phone when you call
Feb 24, 2024
What could have been done to improve your experience?
Students shouldn't be allowed to give a 2 month old shots. My son got poked twice for the same shot, because they didn't hold his leg correctly. The shot that the student gave him bled and the one that the nurse did didn't.
Feb 23, 2024
Was there anything that you feel was outstanding?
Jen and her team on general💗How Jen looks at the facts and listens to not only me as a parent with concerns but listens and talk to [Patient]. I can tell you we switched to Jen about a year ago now and I'm so grateful that we did! We would be where we are today wlin my daughter journey without Jen and her team. [Patient name redacted for privacy.]
What could have been done to improve your experience?
Not one thing Jen and her team are the best
Feb 19, 2024
Was there anything that you feel was outstanding?
Kayla and Jennifer always listen and take care of my sons needs. They go above and beyond. I’m very thankful for them.
What could have been done to improve your experience?
No complaints
Feb 15, 2024
Was there anything that you feel was outstanding?
Jen was outstanding as was her nurse! [Patient] loved the touchscreen also and for the first time felt comfortable in a doctors office. [Patient name removed for privacy.]
Feb 12, 2024
Was there anything that you feel was outstanding?
They took their time to deal with a grumpy kid that wasn’t feeling well. They went out of their way to try to make him smile and laugh.
Jan 31, 2024
Was there anything that you feel was outstanding?
Kayla and Jen go above and beyond. I never feel rushed. They treat you like family and truly care about you as a person.
What could have been done to improve your experience?
Nothing they are amazing.