Jacksonville- Genetic Counseling Clinic
5.0 out of 5
442 verified ratings
442 Ratings, 249 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 21, 2026
ZEIHER, KATHARINE
Nice people and explains everything.
May 9, 2026
She was very informative and caring.
Apr 14, 2026
Excellent quality of care.
Apr 8, 2026
very informative and caring
Apr 6, 2026
Katie was very knowledgeable and thorough. She was patient and answered all my questions completely.
Apr 3, 2026
I enjoyed the ease of everything.
Apr 2, 2026
Helpful and clear explanation. The counselor was attentive and caring. Office staff were also friendly and attentive.
Mar 31, 2026
My genetic counseling session was very informative and it helped me to develop plans going forward.
Mar 21, 2026
Wonderful!!!
Mar 19, 2026
She was knowledgeable, helpful, and understanding
Mar 14, 2026
Very friendly and informative. They explained everything and gave pros and cons to help me decide what to do.
Mar 12, 2026
The rep was so kind and helpful. Great depth was part of her analysis
Mar 10, 2026
Very kind and courteous and considerate.
A lot of christian people working there to be the glory and thank you so very much
Mar 7, 2026
The kindness and professionalism!!
Feb 27, 2026
The compassion, kindness and the detailed information provided by team
Feb 26, 2026
kind, compassionate, knowledgeable
Feb 26, 2026
Information
Feb 25, 2026
Katie was very knowledgeable and has such a great personality. She explained everything while checking to make sure we understood everything. Highly recommend.
Feb 24, 2026
Compassionate counseling, efficient, knowledgeable staff, wonderful facility.
Feb 20, 2026
At such a scary time in my life, the staff has been amazing and encouraging and truly caring.
Feb 20, 2026
Efficiency
Feb 18, 2026
Received great information.
Feb 17, 2026
Katie was knowledgeable, efficient, and caring. She answered all of our questions and concerns which permitted us to make an informed decision.
Feb 17, 2026
Very informative, caring, compassionate. Greatly appreciated talking about what I would do with the results. Couldn’t have been better.
Feb 14, 2026
I felt very comfortable and confident with the explanations about genetic testing. It has helped me in contemplating the direction I wish my breast surgery to be. Hopefully genetic testing will be recognized by health insurance and medical professionals as a major necessity for all.
Feb 11, 2026
Everything was explained really well. Michelle was very friendly and did a great job!
Jan 31, 2026
Everything
Jan 31, 2026
Medical specialist was very knowledgeable and interesting
Jan 31, 2026
Very thorough and compassionate provider!!!
Jan 30, 2026
Very knowledgeable staff.
Jan 29, 2026
We had great information and Katie was wonderful!
Jan 27, 2026
Michelle explained everything very well.
Jan 27, 2026
Easy process
Jan 17, 2026
The team is timely, pleasant, and professional. Our counselor was extremely knowledgeable and provided helpful insights and understanding.
Jan 15, 2026
My counselor Michelle was very knowledgeable. She was a great help to my family and I. Throughout my meeting she kept checking in and asking how I was feeling or how something made me feel. She explained things in a way that was easy to understand. After each thing she explained she checked in and asked if I or anyone had any questions. When I did she answered them clearly and made sure it was fully answered and clear.
Jan 15, 2026
The cost was very reasonable.
The concept and procedure was explained thoroughly.
They offer FREE testing to applicable relatives following any findings of genetic link to cancers.
Thank you very much.
Jan 15, 2026
Professional and friendly
Jan 13, 2026
Sounded intelligent and caref
Jan 3, 2026
Beautiful building. Very kind people
Dec 26, 2025
Michelle R was phenomenal! She was so knowledgeable of the subject and was great at
presenting the information in a relatable way. The bonus was her compassion.
Also, the phlebotomist was excellent and also very friendly and caring. Great staff!!
Dec 26, 2025
Timely, professional, caring, thorough
Dec 25, 2025
Information
Dec 21, 2025
Katie was very thorough presenting the facts and she did it in a kind gentle manner.
Dec 17, 2025
We learned a lot and are anxious for the results of the blood draw.
Dec 12, 2025
Michelle Roach, Genetics Counselor was so thorough in explaining the genetics to me. Everyone was so nice and helpful. Thank you to everyone
Dec 10, 2025
Michelle was caring, explained what genetic counseling is and what comes of it. She was patient and thoroughly explained the process. She was professional and didn't rush through the appointment.
Nov 22, 2025
From the moment I walked in for check-in, the staff greeted me warmly with a smile, making me feel welcomed and valued. The check-in process was efficient and well-organized, which immediately put me at ease.
My counselor was nothing short of exceptional. She took the time to explain the genetic testing process in detail, answering all my questions with patience and expertise.
Nov 19, 2025
Michelle was very thoughtful and inquired about my feelings and emotions prior to thoroughly explaining the process and different result scenarios.
Nov 14, 2025
Very friendly, professional & extremely knowledgeable!
Nov 14, 2025
My counselor was so kind. She genuinely cared about my journey and was more supportive than anyone expected.