H. Jackson Downey, MD

Family Medicine

Baptist Primary Care

810 Lane Avenue South

Jacksonville, FL 32205 Directions

904.783.9680

www.baptistjax.com

4.8 out of 5

1,262 verified ratings

1 Location


Baptist Primary Care - Lane Avenue

810 Lane Avenue South

Jacksonville, FL 32205

(904) 783-9680 Directions

1,262 Ratings, 726 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 25, 2026
The staff treat me like family, and Dr. Downey really cares.

Jul 24, 2026
I like the staff and I love Dr Downey.

Jul 24, 2026
Staff is very friendly. Usually no long wait time! Most of all I love Dr Downey because he genuinely cares about his patients and he listens.

Jul 23, 2026
Close to home

Jul 23, 2026
Dr’s. And staff are very nice and know what they are doing 👍👍

Jul 22, 2026
Dr.Downey is such a blessing and so are the staff

Jul 22, 2026
Staff are very polite

Jul 22, 2026
Very helpful

Jul 20, 2026
Every thing is above board.

Jul 20, 2026
good people who take care of your needs every visit

Jul 17, 2026
All Staff members from check in to check out are professional and friendly. Doctor and his assistants are allways professional and make sure you understand any thing new.

Jul 15, 2026
Clean and neat. Helpful staff..

Jul 11, 2026
Good visit seen before appt time(2 mins). Did not wait long for Doctor. I wish all visit would be this pleasent

Jul 11, 2026
Pre visit information online. Don't have to fill out forms at the office. In and out fairly quick.

Jul 10, 2026
Close to my house, I have been a patient for over 40 years , Dr Downey is the best you keep the good work

Jul 4, 2026
Convenient, close to home. In office lab.

Jun 28, 2026
Service and doctor.

Jun 26, 2026
Professional and efficient.

Jun 24, 2026
Very nice

Jun 24, 2026
Clean office, friendly staff and caring doctor. Your questions are answered and explained. A very good medical facility.

Jun 18, 2026
The Staff are friendly, knowledgeable and very helpful. Dr. Downey is exceptional, listens, and I have a lot of confidence in his knowledge to help with any kind of illness you might have.

Jun 16, 2026
Friendly staff

Jun 15, 2026
Everything

Jun 10, 2026
Very friendly office staff.

Jun 8, 2026
I love Dr Downey.. I’ve been his patient right after he started working at his Lane Ave office. I also like Mona, Dr Downey asst.

Jun 8, 2026
Professional

Jun 5, 2026
The customer service is so warm and caring

Jun 5, 2026
They're trending upwards! My last visit, a few days ago, made me have hope for services! Seems as if corrective action was taken & my visit was good!☮️❤️

Jun 5, 2026
Dr. Downey treats me like Dad. Cool

Jun 4, 2026
Staff was Nice And Friendly it was cleaning Everyone was very polite And The Doctor’s MA was very nice to Me. And the Doctor was very outstanding And very understanding. Front the Greeting when enter And to the Back staff was friendly even at the Lab.

May 31, 2026
Been coming here for many years so familiarity. Know most of the ladies at the front desk. They are cool. Really like Dr. Downey.

May 31, 2026
Greeted at reception immediately. Taken back promptly at appointment time. Dr. Downey was thorough and listened to any concerns. Mona, his assistant was professional. In general, a pleasant appointment.

May 20, 2026
Clean, accessible and easy to get to.

May 15, 2026
The total office staff is very courteous and make me feel like family when I come in. The wait is normally not long.

May 11, 2026
Friendly people

May 9, 2026
Dr Downey and Mona are the best!

May 8, 2026
always on time, talented doctor, nice staff, all questions answered.

May 8, 2026
I love Dr.Downey, and Ramona and his team. Always such a good experience.

May 8, 2026
Front Office, Medical Assistant, and Dr. Downey were extremely attentive!!’ I am a transfer from Dr. [last name]’s office and this was my first visit and first impressions!! BRAVO ZULU !!!

May 8, 2026
I have been seeing the same Dr for about 20 years

May 7, 2026
The staff

May 6, 2026
Clean, nice people who work there

May 4, 2026
Always professional and efficient.

May 3, 2026
The office staff is always cheerful, knowledgeable and professional. A great place for my medical care.

Apr 30, 2026
Friendly courteous efficient

Apr 29, 2026
Dr. Downey and Mona.

Apr 22, 2026
I like the feel when I walk in, the front desk ladies know who I am and I know Dr. Downey and Mona will take care of me.

Apr 22, 2026
Staff and Doc Downey 👍

Apr 12, 2026
staff

Apr 12, 2026
Keeps appointment on time and always kind and respectful