Family Medicine: Rosscommon
MidMichigan Medical Offices - Roscommon
135 Lake Street
Rosscommon, MI 48653 Directions
4.7 out of 5
226 verified ratings
226 Ratings, 126 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Family Medicine: Rosscommon is widely praised for compassionate, personalized primary care. Patients consistently note attentive, friendly staff—especially Veronica—and a physician who listens, spends time, and provides clear communication and follow-up on labs and meds. Office culture is welcoming (some mention a therapy dog), staff are knowledgeable and professional, and phlebotomy/nursing are highlighted. A few comments point to limitations with centralized phone routing and occasional clinical scope/management concerns.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 27, 2026
Roberto Viguilla, M.D.
Was there anything that you feel was outstanding?
There was a wheelchair available so I was able to transfer from walker to safer wheelchair. Also, Katherine was very helpful in communicating with me and acting as a mediator in between visits on use and availability of new medication.
What could have been done to improve your experience?
Nothing as this office has been wonderful and dependable for many years. I forgot to ask about getting a long range, reclining, electric wheelchair PA so I could apply through Medicaid not Medicare. I will ask next time.
Apr 27, 2026
What could have been done to improve your experience?
Keep up the good work
Apr 27, 2026
Was there anything that you feel was outstanding?
Everybody always very attentive and caring. I appreciate that.
Apr 27, 2026
What could have been done to improve your experience?
Everything went as expected,
Apr 24, 2026
Was there anything that you feel was outstanding?
The atmosphere was welcoming and warm. Everyone made me feel very comfortable while there
What could have been done to improve your experience?
Not sure
Apr 20, 2026
Was there anything that you feel was outstanding?
Have good directions on meds to take.
What could have been done to improve your experience?
Getting a appt right away with the orthopedic doc. This waiting that could be up to 2 weeks is unacceptable. There should be an appt made right away.
Apr 20, 2026
Was there anything that you feel was outstanding?
Dr. Viguilla is a community treasure
Apr 20, 2026
Was there anything that you feel was outstanding?
Even though I was sick they took the time to treat me as a person not a number. Listen to my issues and concerns. Was not rushing me out the door. I love this clinic they care.
Apr 18, 2026
Was there anything that you feel was outstanding?
Dr V and his staff always goes the extra mile in their care, concern and help.
What could have been done to improve your experience?
Nothing, it was great.
Apr 14, 2026
Was there anything that you feel was outstanding?
The therapy dog for sure. Everybody there is really outstanding.
Apr 7, 2026
What could have been done to improve your experience?
Making sure the results of my blood and urine tests were there in my folder when I had the appointment with my doctor.
Apr 6, 2026
Was there anything that you feel was outstanding?
The doctor took the time to answer all my questions and concerns.he knows me and all my health issues and I feel very confident in him.
What could have been done to improve your experience?
Not much
Apr 2, 2026
Was there anything that you feel was outstanding?
great nurses friendly staff and doctor v always great and caring
Mar 31, 2026
Was there anything that you feel was outstanding?
Everyone involved
What could have been done to improve your experience?
Doughnuts
Mar 30, 2026
Was there anything that you feel was outstanding?
They always treat me goodn
Mar 23, 2026
Was there anything that you feel was outstanding?
Dr. He is the best doctor that I have ever had! Being that I am almost [AGE] years old, that’s a big compliment and he and his staff deserve a big thank you!
What could have been done to improve your experience?
They have always been great.
Mar 15, 2026
Was there anything that you feel was outstanding?
Dr. V and his staff are always wonderful.
Mar 9, 2026
What could have been done to improve your experience?
Being able to clear your switchboard and actually talking to my office in Roscommon! The worst service about your organization
Mar 5, 2026
Was there anything that you feel was outstanding?
The receptionists and nurses are always friendly, courteous and helpful. Dr. V is the absolute best. He always listens to my concerns, and always answers all of my questions. He is always positive and encouraging.
Mar 2, 2026
Was there anything that you feel was outstanding?
Doc is very friendly like his sidekick
What could have been done to improve your experience?
Not a thing
Feb 28, 2026
Was there anything that you feel was outstanding?
Helping me with my script. Making sure I am covered.
Feb 25, 2026
Was there anything that you feel was outstanding?
Friendly staff and nurses. Great listening! Very friendly atmosphere!!
Feb 23, 2026
Was there anything that you feel was outstanding?
The staff and Doc V are so kind and answer all questions with patience and help you understand
What could have been done to improve your experience?
Can't think of anything to make visit more pleasant
Feb 16, 2026
Great communication on health concerns and staying on top of lab tests, and preventative care. Good listener.
Feb 16, 2026
Was there anything that you feel was outstanding?
Office staff is outstanding.
What could have been done to improve your experience?
I don’t like that doc brings his dog on visits with patience
Feb 16, 2026
Was there anything that you feel was outstanding?
Any questions
What could have been done to improve your experience?
Listen a little better.. and slow down to see if l was there for any other reason.
Feb 16, 2026
Was there anything that you feel was outstanding?
My questions have always been answered and Dr. V and his staff take the time to ensure there is open communication regarding my health concerns.
What could have been done to improve your experience?
Always satisfied with the health care I receive
Feb 9, 2026
This physician is fabulous. He remembers everything about my medical history and guides me to good choices. He truly cares!!
Feb 9, 2026
Was there anything that you feel was outstanding?
Veronica up front is always cheerful, asked if I needed help and got me taken care of immediately. The whole staff if phenomenal including Dr Viguilla. I could not be happier with my care there.
What could have been done to improve your experience?
Not a thing!!
Feb 6, 2026
Was there anything that you feel was outstanding?
Dr Viguilla is very personable and caring. He goes out of his way to make you comfortable.
What could have been done to improve your experience?
I can not think of anything.
Feb 5, 2026
Was there anything that you feel was outstanding?
The first person I see at her desk is always cheerful, helpful and knowlidgeable
Jan 26, 2026
Was there anything that you feel was outstanding?
Dr Vigullia really seemed to listen and address my concerns.
Jan 25, 2026
Was there anything that you feel was outstanding?
Every person in that clinic always puts their best foot forward. I love dealing with this clinic.
Jan 19, 2026
Was there anything that you feel was outstanding?
He is the best doctor ever
Jan 15, 2026
Was there anything that you feel was outstanding?
The best part of the visit , was the K9 supervisor ( Dog) she makes you relax. Especially if you are a dog person . Very unique and appreciated..
Jan 12, 2026
Was there anything that you feel was outstanding?
All of Doctor Viggillas Staff are ALWAYS polite and professional and make you feel comfortable and important !!
Dec 22, 2025
What could have been done to improve your experience?
Nothing. Everything was great
Dec 19, 2025
Was there anything that you feel was outstanding?
Treatment/visit makes you feel like family some one cares about you as if you were their family member. Takes time to listen and answer any questions of concerns you may have.
What could have been done to improve your experience?
Not a thing
Dec 18, 2025
Was there anything that you feel was outstanding?
The doctor and the nurses are always there to answer my questions. They actually treat me like I’m family.
What could have been done to improve your experience?
I can’t think of snything
Dec 15, 2025
Was there anything that you feel was outstanding?
They are always very friendly . They always remember me.
Dec 15, 2025
Was there anything that you feel was outstanding?
Every thing
Dec 8, 2025
Was there anything that you feel was outstanding?
Everyone was thorough and professional
What could have been done to improve your experience?
Can’t think of anything more
Dec 8, 2025
Was there anything that you feel was outstanding?
I have visits 3 to 4 times a year and from the staff to the visit with the Doctor (lets not forget the phlebotomist) the nurse were all professionals. Panda included.
Dec 8, 2025
Was there anything that you feel was outstanding?
Nice facility, professional staff. Meets all my needs.
What could have been done to improve your experience?
Alls well
Dec 8, 2025
Was there anything that you feel was outstanding?
Excellent healthcare provider
Nov 26, 2025
Was there anything that you feel was outstanding?
I always receive great service from Dr Viguilla and staff.
What could have been done to improve your experience?
NA. Experience was great.
Nov 25, 2025
Great
Nov 25, 2025
Was there anything that you feel was outstanding?
Service
What could have been done to improve your experience?
Ask more questions
Nov 25, 2025
Was there anything that you feel was outstanding?
Dr Vigula and his whole staff are wonderful
What could have been done to improve your experience?
The only thing I can think of is when you make an appointment. You have to wait for the whole speech. I think the appointment should be first not last because you’re sick when you’re gone.
Nov 25, 2025
Was there anything that you feel was outstanding?
I don’t have any thing that I would change about Dr Vigulla or his staff they’ve always treated me & my family members like our care is very important all my doctors are Mid Michigan & I have been very happy with the care I receive