EMILIANA FRANCO LADRON DE GUEVARA, M.D.
4.9 out of 5
877 verified ratings
2 Locations
Baptist Heart Specialists South Office
14534 Old St. Augustine Rd., Suite 3420
Jacksonville, FL 32258
877 Ratings, 492 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 22, 2026
Everyone is kind, professional and listens to your concerns.
Feb 21, 2026
Excellent, professional care.
Feb 20, 2026
Dr Franco and staff
Feb 18, 2026
This practice seems to run on time and staff is friendly.
Feb 18, 2026
Everyone was very kind and courteous.
Feb 15, 2026
Very efficient and friendly staff! Very prompt regarding wait room quick assistance!
Feb 13, 2026
Professional
Proficiency
Efficiency
Kindness
Feb 12, 2026
The staff is great to work with and are always very professional.
Feb 10, 2026
Convenient location, clean facilities, efficient staff.
Feb 10, 2026
The staff is great
Feb 10, 2026
Quick and easy!
Feb 8, 2026
Very engaged and caring.
Feb 8, 2026
Staff is friendly and helpful. Normally on time with few exceptions which I understand some patients need longer time depending on what is going on with them.
Feb 5, 2026
My cardiac visit was excellent. Very friendly personnel. No waiting. The doctor was very professional & addressed my F/U issues & her recommendations at the end of the appointment.Very pleased with the services.
Feb 5, 2026
Friendly is helping me to try and control my high blood pressure. I like Dr Franco she easy to work with.
Feb 4, 2026
Wait time. I got there an hour early and they were able to take me then. Unlike most other places you have to wait until your appointment time so the doctor gets a rest between patients
Feb 4, 2026
Lucy and Dr. Franco are awesome!
Jan 31, 2026
I always feel like I am being heard. Every thing is explained in terms I can understan. Thanks.
Jan 29, 2026
Very professional, knowledgeable and pleasant staffing atmosphere
Jan 29, 2026
Friendly and professional
Jan 29, 2026
Great people actually a great experience
Jan 28, 2026
New, clean facility People were friendly.
Love Dr Franco!
Jan 28, 2026
Dr. Franco took the time needed to answer all my questions.
Jan 27, 2026
Dr. Franco is a great doctor. She listens and explains all the issues you are facing. Everything is prompt, staff nurse is exceptional.
Jan 27, 2026
Professional and timely
Jan 23, 2026
Very friendly staff.
Jan 21, 2026
All personnel were very friendly and competent.
Jan 16, 2026
My visit was the first time I have ever been to a cardiologist so I was unsure. The check in process was very simple, the nurse was very friendly and professional and put me at ease. Dr. Franco was wonderful. She was very friendly, knowledgeable and explained everything so I could understand.
Jan 16, 2026
Great service
Jan 15, 2026
Their attention to detail. The way they make you feel important. Their caring and knowledge and responsiveness to you and your heart.
Jan 15, 2026
Good doctors, efficient operations
Jan 15, 2026
Everything from the time I walk in the door to the time I leave!
Jan 15, 2026
Don't have to wait very long. Easy to understand.
Jan 15, 2026
Dr. Franco is absolutely wonderful! I always appreciate her friendly and kind bedside manner. She is a great doctor who really listens and cares. I appreciate her working with me to find an appropriate treatment plan. Her staff is awesome. The ladies upfront and at checkout are all so sweet. I didn't catch the person's name who checked me in but maybe y'all can see it.
And finally, I must give a special thank you to Lucy. She is the BEST. I love her. Baptist has dropped the ball at times but this is the kind of nurse every clinic needs. She is so sweet and caring and took her time to put me at ease and make it a comfortable experience. She is the GOLD standard of care.
Also, please share this with the clinic and the check in ladies and Lucy asked what perfume I was wearing and I couldn't remember. But it is called Shi and it is by Alfred Sung.
Thanks so much to all.
Jan 14, 2026
Prompt, professional and caring.
Dec 16, 2025
Dr Franco and staff are very professional and very polite.
Dec 14, 2025
Friendly and professional.
Dec 10, 2025
The people and expertise
Dec 10, 2025
Professional courteous care from all.
Dec 9, 2025
Great Doctors and supporting staff. If I have issues they respond quickly and effectively
Dec 7, 2025
Everyone is very friendly and helpful. They really care about you.
Dec 4, 2025
Excellent Team
Dec 4, 2025
Easy check-in. No wait time. Friendly professional staff. MD was prepared for the visit. MD answered all my questions. Easy check-out.
Dec 4, 2025
Welcoming feeling when you arrive- throughout your appt with Dr. Franco, and the checkout process at end.
Nov 11, 2025
Outstanding communication answering all my questions!!!!
Nov 11, 2025
Nice, clean newer facility. Efficient , friendly and empathetic staff
Nov 9, 2025
Glad to be able to get an appointment so soon after visiting the ER. Staff was very accommodating and eager to make me feel welcome. Dr. Franco seems knowledgeable and anxious to evaluate the prescribed tests. Straight to the point and no small talk.
Nov 8, 2025
Everyone was pleasant and friendly and I enjoyed Lucy and hope to see her again.
Dr Franco was wonderful as always.
Nov 8, 2025
Positive cheerfulness, professionalism and knowledgeable care options provided. Plus they actually listened to us.
Nov 8, 2025
Professional staff, short wait time.