EMILIANA FRANCO LADRON DE GUEVARA, M.D.
4.9 out of 5
866 verified ratings
2 Locations
Baptist Heart Specialists South Office
14534 Old St. Augustine Rd., Suite 3420
Jacksonville, FL 32258
866 Ratings, 467 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 23, 2026
Very friendly staff.
Jan 21, 2026
All personnel were very friendly and competent.
Jan 16, 2026
My visit was the first time I have ever been to a cardiologist so I was unsure. The check in process was very simple, the nurse was very friendly and professional and put me at ease. Dr. Franco was wonderful. She was very friendly, knowledgeable and explained everything so I could understand.
Jan 16, 2026
Great service
Jan 15, 2026
Their attention to detail. The way they make you feel important. Their caring and knowledge and responsiveness to you and your heart.
Jan 15, 2026
Good doctors, efficient operations
Jan 15, 2026
Everything from the time I walk in the door to the time I leave!
Jan 15, 2026
Don't have to wait very long. Easy to understand.
Jan 15, 2026
Dr. Franco is absolutely wonderful! I always appreciate her friendly and kind bedside manner. She is a great doctor who really listens and cares. I appreciate her working with me to find an appropriate treatment plan. Her staff is awesome. The ladies upfront and at checkout are all so sweet. I didn't catch the person's name who checked me in but maybe y'all can see it.
And finally, I must give a special thank you to Lucy. She is the BEST. I love her. Baptist has dropped the ball at times but this is the kind of nurse every clinic needs. She is so sweet and caring and took her time to put me at ease and make it a comfortable experience. She is the GOLD standard of care.
Also, please share this with the clinic and the check in ladies and Lucy asked what perfume I was wearing and I couldn't remember. But it is called Shi and it is by Alfred Sung.
Thanks so much to all.
Jan 14, 2026
Prompt, professional and caring.
Dec 16, 2025
Dr Franco and staff are very professional and very polite.
Dec 14, 2025
Friendly and professional.
Dec 10, 2025
The people and expertise
Dec 10, 2025
Professional courteous care from all.
Dec 9, 2025
Great Doctors and supporting staff. If I have issues they respond quickly and effectively
Dec 7, 2025
Everyone is very friendly and helpful. They really care about you.
Dec 4, 2025
Excellent Team
Dec 4, 2025
Easy check-in. No wait time. Friendly professional staff. MD was prepared for the visit. MD answered all my questions. Easy check-out.
Dec 4, 2025
Welcoming feeling when you arrive- throughout your appt with Dr. Franco, and the checkout process at end.
Nov 11, 2025
Outstanding communication answering all my questions!!!!
Nov 11, 2025
Nice, clean newer facility. Efficient , friendly and empathetic staff
Nov 9, 2025
Glad to be able to get an appointment so soon after visiting the ER. Staff was very accommodating and eager to make me feel welcome. Dr. Franco seems knowledgeable and anxious to evaluate the prescribed tests. Straight to the point and no small talk.
Nov 8, 2025
Everyone was pleasant and friendly and I enjoyed Lucy and hope to see her again.
Dr Franco was wonderful as always.
Nov 8, 2025
Positive cheerfulness, professionalism and knowledgeable care options provided. Plus they actually listened to us.
Nov 8, 2025
Professional staff, short wait time.
Nov 5, 2025
It's close to my home ,plus the service was quick. I was in an out in a jiffy. No waiting around for hours.
Nov 1, 2025
Very Professional!!!
Nov 1, 2025
Everyone was very kind, but professional. Dr. Franco was very proficient & I appreciated her expertise in taking care of my problem. So glad I have joined her practice.
Nov 1, 2025
Ver professional
Oct 29, 2025
Great Drs and Staff
Oct 28, 2025
Convenience, pleasant staff, confident in the professional care.
Oct 8, 2025
Very professional, helpful,knowledgeable and very straightforward. Tells you how it is and what you need to do
Oct 5, 2025
Dr. Franco is one of the most caring and personable physicians I have ever had.
Her staff is efficient and so easy to communicate with.
Oct 5, 2025
Questions were answered
Doctor and staff were friendly and efficient
Oct 5, 2025
You are professional, highly competent and friendly.
Sep 30, 2025
Prompt
Progressional caring
Sep 24, 2025
Everyone was congenial and helpful. The office building was clean and good direction signs were visible.
Sep 24, 2025
All of the staff were very friendly and competent
Sep 23, 2025
Check in is easy, everything on time
Sep 23, 2025
Very friendly staff and doctors that listen to you when you have concerns regarding tests they would like for patients to complete or medications they want you to take.
Sep 19, 2025
The Baptist hospital network provides world class patient care, with kindness and compassion.
Sep 17, 2025
Everyone was very professional and caring!
Sep 13, 2025
The office was very clean, and everyone was very kind and professional. Dr. Franco took the time to answer all my questions in a caring manner.
Sep 12, 2025
Location
Sep 11, 2025
Thorough communication and professional, caring staff
Sep 10, 2025
They are kind and welcoming. My doctor listens to me and is very willing to spend the necessary time with me in regard to answering my questions.
Sep 9, 2025
On time for appointment
Friendly staff
Takes time to explain
Sep 8, 2025
Everything !!!!
Sep 6, 2025
Prompt friendly service.
Sep 4, 2025
This was my first appointment, and at this point I don't really have a comment. I do want to let you know that I got there way way early, and was seen by the doctor in time to leave the office at my appointment time. The doctor and the staff were very nice.