Diana Mercado, MD

Infectious Diseases, Internal Medicine

Baptist Infectious Disease Consultants

820 Prudential Drive, Suite 515

Jacksonville, FL 32207 Directions

904.396.4886

www.baptistjax.com

4.8 out of 5

54 verified ratings

54 Ratings, 34 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 19, 2026
Kindness and care

Feb 19, 2026
Friendly, professional & helpful

Feb 14, 2026
Beautiful waiting room, very welcoming. Staff was very friendly and accommodating. Dr Mercado was through and when she ordered a test, the front office was on the phone with our VA insurance getting authorization right away. We had that authorization within days and they called for the scheduling within days. Their office is one of the most efficient, friendly and professional I’ve seen in a long time.

Feb 13, 2026
Courteous, very clean, nice staff

Feb 7, 2026
Very friendly staff and Dr. Mercado was very informative and that is greatly appreciated

Feb 7, 2026
Dr. was very engaged.

Feb 5, 2026
Staff and doctors are very cordial and concerned about the patient's well-being.

Feb 5, 2026
good visit, informative, answered my questions

Feb 5, 2026
Friendly attentive staff. Minimal wait time. Ease of scheduling. Knowledgeable doctors

Feb 4, 2026
Every one was very nice and efficient.

Dec 12, 2025
Staff is very knowledgeable, helpful and friendly. We would definitely recommend them to others.

Dec 12, 2025
The PEOPLE !!!!!!!!!!!!!!

Dec 7, 2025
I like it.

Nov 14, 2025
I’ve never been in the office. I see Dr. Mercado when I go Wound Care . Dr. Mercado comes in the room with Dr. [last name], the medical Director

Oct 15, 2025
Professional personal doing their job jn a cheerful and professional way.

Oct 11, 2025
Great doctor’s to talk

Oct 4, 2025
Mercado was very helpful, informative and willing to listen. Glad she is onboard.

Sep 25, 2025
You are good now. Always provide same doctor

Aug 31, 2025
Virtual session worked well

Jul 12, 2025
I sincerely appreciate that can get back to me promptly when an issue flares up.

Jun 17, 2025
Staff are friendly

May 27, 2025
Now have a good repour with the Dr. Like that I feel comfortable in talking with her.

May 23, 2025
Everything!! The staff is incredible, knowledgeable, patient, friendly. Salt of the earth

May 13, 2025
Professional and personable. Treated like a human

May 3, 2025
Have not been to your office. Always saw a doctor at the hospital or the wound care facility. But … doctors are great, caring and knowledgeable.

Apr 26, 2025
Dr. Mercado and Her staff are outstanding.

Apr 13, 2025
Everyone were very nice and helpful.

Apr 5, 2025
They were readily available when symptoms started back up

Feb 13, 2025
The front staff was very friendly and kind. They promptly addressed my needs. The Dr was very supportive and listened to my concerns.

Feb 11, 2025
Staff

Feb 10, 2025
Great job to all Thank you.

Feb 9, 2025
Staff is very friendly and the physicians are the best.

Feb 6, 2025
The reputation of quality care with Baptist

Dec 24, 2024
Friendly and professional. Makes you feel at ease and not stressed.