Family Medicine
211 Long Rapids Road
Alpena, MI 49707 Directions
425 verified ratings
Overall sentiment is strongly positive: patients consistently praise Dr. Mortens for being attentive, knowledgeable, caring, and an excellent listener. Many note thorough explanations, supportive follow-up, and helpful staff (especially Kelli). A few patients reported inconsistent care, incomplete answers, or brief/impersonal visits. Several mention efficient office processes and quick diagnostics (e.g., same-day X-rays). Common themes include strong bedside manner, staff professionalism, and reliable problem-solving, though a minority cite gaps in follow-up and exam thoroughness.