Alan Cleland, MD

Endocrinology, Diabetes & Metabolism, Internal Medicine

Baptist Endocrinology

14540 Old St. Augustine Road, Medical Office Building 2, Suite 2201

Jacksonville, FL 32258 Directions

904.880.9696

www.baptistjax.com

4.9 out of 5

1,688 verified ratings

1,688 Ratings, 973 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 22, 2025
Clean location and professional staff

Mar 21, 2025
Individuals were very ready to help, explain things. And they were timely with their appointments.

Mar 17, 2025
Excellent

Mar 17, 2025
Staff and doctor were great . Dr. Cleland takes the time to listen to me and find solutions. Friendly & efficient.

Mar 16, 2025
caring and informative

Mar 15, 2025
Professional staff, nice atmosphere.

Mar 15, 2025
Love Dr Cleland, he really listens to you. I have recommended him to several friends and family.

Mar 13, 2025
Efficient, professional and kind office staff, excellent physician and support staff care, clean facility.

Mar 13, 2025
Really enjoy the staff nurses and physicians. Convenient location for me as well.

Mar 13, 2025
The staff was very helpful

Mar 13, 2025
Friendly helpful staff and especially Dr. Cleland. He listens carefully, answers honestly, gives helpful advice and never makes me feelrush, rushed. When I leave your office, I always feel better about progress in my health. You can’t ask.more than that.

Mar 13, 2025
The gentleman at the front desk is excellent and so pleasant! I also respect Dr, Cleland, he is the absolute best and very professional!

Mar 13, 2025
The doctor explained everything he wanted to do and why. The nurse throughly demonstrated/explained how to give an injection and how to care for/store syringes. From desk staff was very friendly.

Mar 11, 2025
Dr Cleland & everyone is awesome! I also, like that you have early morning appointments.

Mar 10, 2025
Check -in was easy. Dr. Cleland spent time to explain his treatment regiment and what each medicine does and why I need it. It reduced my anxiety. Great!

Mar 10, 2025
Lovely and efficient staff, especially at check-in desk. Pleasant office. Physician was thorough and took appropriate amount of time for discussion and Q and A.

Mar 9, 2025
My video Appointment went as expected. Thanks

Mar 8, 2025
Very knowledgeable, very supportive, very helpful, very friendly

Mar 6, 2025
Friendly & professional

Mar 6, 2025
Very responsive Doctor very knowledgeable and thorough. Two thumbs up recommend to any other diabetic

Mar 6, 2025
I didn’t wait long, and Dr. Cleland was willing to answer my questions and not rush me.

Mar 6, 2025
Dr.Cleland precise and to the point

Mar 6, 2025
The location,, the staff, the doctor!!!

Mar 5, 2025
Friendly, professional, knowledgeable

Mar 3, 2025
Prompt, accurate, courtesy

Mar 3, 2025
As I walked in the door the appearance of the office was clean and relaxing and the front desk staff were pleasant. The doctor took a sufficient amount of time to discuss my health concern and he was very professional.

Mar 3, 2025
Efficient, clean, friendly.

Mar 1, 2025
Dr Cleland’s office is always welcoming, running on time, and well organized. Smiles and positive attitude are everywhere. Dr Cleland always listens and goes over all labs with me. I feel very fortunate to have such a caring doctor and wonderful office to entrust my health.

Mar 1, 2025
The front office staff is always cheerful, welcoming and efficient. Fluturia, Dr Cleland’s nurse is also very friendly, efficient and professional. Dr Cleland is a great doctor. Very professional, knowledgeable and has a great bedside manner. He takes time to explain things and answers questions and concern patiently. Check out was very easy. Great staff!

Mar 1, 2025
The staff was very efficient & Dr Cleland is very thorough going over test results & answering my questions. He will spend the necessary time needed with you. I would recommend anyone to him.

Mar 1, 2025
From the time you called the office and walked through the office doors, the staff was courteous, professional and went out of their way to assist you. Dr. Cleland was very professional, thorough and took his time to listen and address any concerns that you had. He is very knowledgeable! I highly recommend this office. Being retired from the medical field for 30+ years, I can truly say this is a top notch physician as well as his staff!

Feb 27, 2025
It was very clean the Personnel was very courteous

Feb 27, 2025
Efficient, clean and friendly but most importantly PROFESSIONAL! Dr. Cleland and his staff is awesome.

Feb 27, 2025
Friendly relationship with fast responses. They build strong relationships with their patients and build trust solving problems and their treatment plans.

Feb 25, 2025
Great staff and Dr. Cleland is excellent!

Feb 24, 2025
No delay, professional care at all levels.

Feb 23, 2025
Dr. Cleland takes the time to listen to me and find solutions to my health problems.

Feb 22, 2025
This is a great group! Always concerned for my health, quick to give me an appt. I drove over an hour just to go to this practice .

Feb 22, 2025
Very EARLY Appointments. Stayed pretty close to schedule. Not a long wait. Dr. went thru the ultrasound images on screen and EXPLAINED them! THAT WAS A FIRST!

Feb 22, 2025
Efficiently and genuine care for the patient

Feb 19, 2025
Great service by great people

Feb 17, 2025
I have always found Dr Cleland to be thorough. His demeanor is calm .

Feb 17, 2025
Courteous and professional staff. Time spent with me at my appointment was not rushed and felt cared about.

Feb 17, 2025
Everyone including the Dr. was professional and friendly.

Feb 16, 2025
Doctors time

Feb 16, 2025
Vfery pleasant experience from the time I entered the office. I was immediately signed in and within minutes, I was sent into see my Dr. Everything went fine and all the staff was exceptional. Dr. Cleland was his usual affable self and he examined me and answered my questions.

Feb 15, 2025
Staff like family. A comfortable area.

Feb 15, 2025
Efficient, kind, professional.

Feb 13, 2025
Friendly (mostly) and knowledgeable staff.

Feb 13, 2025
Taken care of in a very timely manner and treated with respect. Great Experience!