He addresses any questions or concerns I have and works towards a solution after stability in medication has been reached.

I adore Dr Macken and have been seeing him for almost 20 years. I followed him from Loyola. If anyone I know directly or peripherally asks about a recommendation for a neurologist, I recommend him ( this situation happens frequently because I am a healthcare provider myself). I trust Dr. Macken implicitly. However I do have one concern that needs to be brought to administration’s attention and it is no fault of Dr. Mackens. He is extremely short staffed so messages that I send through my chart go completely unanswered. I am unable to make appointments because no one calls me back. The appointment I had with him today I was only able to make because I physically showed up in his office at the front desk while my husband was in the hospital having a procedure. I request refills for my epilepsy medication and no one answers me. The only time they respond is when the pharmacy calls them directly. This has been problematic because at one point since January I went two days without my medication and I had a seizure. Again I want to be very clear: this is not Dr. Mackens’s fault but he needs more staff in his office to help him. Because of being shortstaffed I did not get my medication and had a seizure. Please do what you can to increase staffing and Dr. Mackens office. He’s an epileptologist and his patients very often need a quick turnaround to their questions. Thank you

MD was sympathetic to pt. goals, demonstrated a thorough understanding of pt. 's desired outcomes, and was not reductive or condescending when pt. relayed personal accounts and opinions regarding medical conditions and events. Most important, MD shared pt. goal of maintaining academic skill and function as well as symptom management.

No complaints in the 10+ years I’ve been his patient.

Dr Macken is a truly great physician. Knowledgeable, compassionate and able to look at the total picture

Very knowledgeable physician

Dr. Macken continues to make sure that my conditions are met with the utmost care. It’s obvious that he has a strong working relationship with other doctors at Northwestern, which makes my medical life a lot easier.

he asked the right questions, was good listener, did not jump to any conclusions and based his plan of care on my answers. Very professtional,

Extremely knowledgeable

He is insightful and offers great observations with a great energy.

Knowledgeable Personable FriendlyAnswers questions

He and his staff were very thorough and knowledgeable about a final diagnosis

I have recommended Dr. Macken to a friend of my nieces and also another niece’s husband. Both rec’d excellent care.

He actually cared about my issues and gave me some temporary relief until further testing will be done. He actually wants to get to the bottom of the issue instead of just increasing medication like other doctors I’ve seen. Very thankful and happy to have him as my neurologist now and hopefully forever!

He listened to my concerns, provided thorough testing to help us reach a diagnosis, and answered all my questions.

He seem very professional and chilled at the same time to me.

He is so patient and detailed. We always have our questions answered and never leave with a positive outlook which is important when your child has epilepsy!

very clear in explaining

Extremely knowledgeable; very attentive;

Profecionalismo

It is more than how he knows his field, but that he knows the practical, day-to-day things that make treatment such an art.

Dr. Macken is extremely good at listening, explains all the medical aspects clearly, and schools the patient well in taking ownership of their medical issues

He listens to me, and valued my input.

Dr. Macken is patient and provides a thorough analysis of each patient's situation.

Doctor is very professional

I like and trust him

Professional

Dr. Macken is very competent, a good communicator, pleasant and patient. I am so thankful that he is willing to include us in his practice.

He took plenty of time to go over everything with me and made sure I understood it well.

Great communication with patient and ideas for care and treatment.