Linda Phan Lai, OT

Occupational/Physical Therapy

www.nm.org

5.0 out of 5

222 verified ratings

Patient Reviews

The following ratings and reviews are based on verified patient experiences collected from independently administered surveys. The overall rating is an average of all responses to the survey questions listed below. The ratings and comments submitted by patients reflect their own views and opinions.
Likelihood to Recommend
5.0

5.0out of 5(222 Ratings, 109 Comments)

Apr 28, 2024
Very knowledgeable caring professional
Published on Sep 1, 2024
Apr 25, 2024
She is caring, patient and only has my recovery on mind.
Published on Sep 1, 2024
Apr 17, 2024
Helpful, thorough, and kind about explaining everything she was measuring and reviewing regarding my movement, progress, and exercises.
Published on Sep 1, 2024
Apr 16, 2024
Attentive and helpful
Published on Sep 1, 2024
Apr 7, 2024
She is super patient with me, challenges me, and takes care of me.
Published on Sep 1, 2024
Apr 5, 2024
She's simultaneously friendly and intensely focused on her work. And she answers questions readily and understandably.
Published on Sep 1, 2024
Mar 24, 2024
Caring and helpful.
Published on Sep 1, 2024
Mar 20, 2024
Linda is looking out for me every time I see her thank you Linda
Published on Sep 1, 2024
Feb 28, 2024
Caring and charismatic
Published on Sep 1, 2024
Feb 21, 2024
Delightful and patient
Published on Sep 1, 2024
Feb 16, 2024
Really really good experience with the OT. Very positive, formative, and I really feel like they care.
Published on Sep 1, 2024
Feb 14, 2024
Excellent care
Published on Sep 1, 2024
Feb 14, 2024
Great friendly and professional service
Published on Sep 1, 2024
Jan 17, 2024
Linda listened to my story and is doing everything to help me.
Published on Sep 1, 2024
Jan 13, 2024
As usual very detailed orientated. Listens well, and has good suggestions and able to answer questions one might have.
Published on Sep 1, 2024
Nov 17, 2023
Linda is very caring and I appreciate how she explains the process.
Published on Sep 1, 2024
Nov 17, 2023
Intuitive, intelligent & attentive Also, good people skills 🙂
Published on Sep 1, 2024
Nov 16, 2023
Linda is awesome. I really felt that she went the extra mile to deliver excellent care to me. She was very attentive and took the time to make sure all of my questions and concerns were addressed. She always elaborates on any explanation and uses visuals and examples appropriately to make sure I understood. She is very friendly and caring. She took an interest in me and my passions outside of my injury/being a patient. Overall a really positive experience.
Published on Sep 1, 2024
Nov 7, 2023
Linda was very thorough and very attentive. She took any necessary time to make sure I understood everything and that my splint was comfortable. She also explained everything very clearly.
Published on Sep 1, 2024
Oct 26, 2023
Caring , careful, detailed oriented, and very professional. Her prescribed exercises got my wrist so much more flexible. She is one in a million. North western is so lucky to have her on staff. Also, she is truly a wonderful person.
Published on Sep 1, 2024
Oct 20, 2023
Great care and I know that she is creating a customized treatment plan.
Published on Sep 1, 2024
Oct 16, 2023
She is a fantastic professional and human being!!!
Published on Sep 1, 2024
Oct 11, 2023
She was attentive and concerned throughout the whole process.
Published on Sep 1, 2024
Oct 11, 2023
Linda Lai worked with me for several sessions and helped me gain strength and flexibility through occupational therapy. With the exercises she gave me and helped me through I feel I can continue to gain strength. (I had a broken wrist.)
Published on Sep 1, 2024
Oct 10, 2023
She is extremely knowledgeable and careful She is professional and encouraging through the PT.
Published on Sep 1, 2024
Sep 26, 2023
She is kind. She is knowledgeable. She explained my hand condition which needs to work hard and have to endure pain to gain back my normal movement. She is firm and did a good job.
Published on Sep 1, 2024
Sep 21, 2023
She's great and very knowledgeable.
Published on Sep 1, 2024
Sep 19, 2023
Ms. Lai has been patient, encouraging, and helpful in giving me instructions for therapy for a healed wrist that had been fractured. She is very kind, understanding, and an expert in demonstrating strengthening exercises as well as flexibility exercises. I look forward to visiting her for sessions.
Published on Sep 1, 2024
Sep 18, 2023
kind caring helpful knowledgeable
Published on Sep 1, 2024
Sep 14, 2023
She was personable, kind, and instructed me well on how to use my new splint.
Published on Sep 1, 2024