superb professional

Ms. Castillo scheduled an appointment with me to outline the plan Dr. [ ] has established for my ongoing care. Ms. Castillo took the time and care to explain various test results, what they mean, how Dr. Stein wants to move forward and why. She is obviously very knowledgeable and another competent member and extension of Dr. [ ] team. My experiences to this point have been very good. The Phlebotomists are technically very proficient. Dr. Regina [ ] called me personally regarding particular test results, which is unheard of in this day and age. Dr. [ ] is an extremely knowledgeable physician with an exceptional bedside manner. The Hematology department from what I have gleaned thus far is an extremely well oiled machine. Dr. Stein has her own team of assistants who will personally call to schedule appointments follow ups etc. This process is in start contrast to other units in NWestern where you have to go through a call center to make an appointment. The call center process is an absolute nightmare. My PCP Pompilia [ ] would like me to see an endocrinologist. However, going through the call center the next available appointment is one year away. Thus I have to seek the services of an Endocrinologist outside of the NW network. This is not the case with Hematology and I feel secure thus far in Dr. [ ]'s care and that of her team. Dr. [ ] and her Team provide a personal human touch.

Thorough and knowledgeable

Jennifer's warmth towards and genuine interest in her patients makes all the difference while dealing with health issues. She's encouraging and upbeat.

Highly empathetic, thorough and reassuring

Doctor was very professional and she had dressed my concerns and sent me for CT scan

She takes her job very seriously, explains everything that’s going on and is very organized.

Very personable. Expert care, professionally rendered.

Dr. Jennifer K. Castillo is easy to talk too about whatever problems you may have or going through.

Personable with excellent attention to detail.

She is friendly, on time and is thorough, explains everything; comes up with a plan moving forward. Answers my questions.

I feel Jennifer Castillo genuinely cares about my health

Jennifer answers questions so I can understand what's going on and what the treatment plan is.

She’s very thorough and professional.

See above Nurse Castillo wants the best for her patient.