Bedside manner!

Dr. Vaughan and the resident working with him, whose name I am not remembering, seemed to go totally beyond what I might reasonably expect in their time, quality of attention, and personability. They were informed, helpful, relaxed, funny, and reassuring. Dr. Vaughan related a research article touching on one of my concerns. We discussed it briefly and he offered to send me a link to the open source article.

Good communication skills.

First visit. Dr was very thorough and patiently answered all of my questions