Virginia Mason Franciscan Health Emergency & Urgent Care - Port Orchard
450 S Kitsap Blvd, Suite 100
Port Orchard, WA 98366 Directions
4.5 out of 5
3,530 verified ratings
3,530 Ratings, 932 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is highly positive: patients repeatedly praise attentive, professional, and compassionate care across clinical roles. Common highlights include fast triage, thorough exams, clear explanations, and effective diagnoses (notably cardiac concerns, possible gallbladder issues, broken back, PICC-line care and pericarditis guidance). Staff teamwork and kindness—from nurses to housekeeping—are emphasized. A few comments note long visits or intermittent understaffing, but even those commend thoroughness and competence. Facility and process efficiency are frequently lauded.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 19, 2026
All good
Jun 18, 2026
great service
Jun 8, 2026
Great experience.
Jun 1, 2026
The whole process. Everyone is so kind.
May 25, 2026
Excellent care from a crew that treated us with respect
May 24, 2026
Everything was perfect
May 24, 2026
Dr. Stokes has excellent bedside manner. She was knowledgeable and kind as she explained care and treatment plans to me.
Nurse Ericka was also extremely approachable and generous with her time and expertise.
May 24, 2026
Such a great visit! The registration staff, nurses (RNs and LPNs) were friendly and knowledgeable. Though they were incredibly busy, they never made me feel like a burden or just a task to complete. I am a nurse myself and I will say I was so impressed! And the PA was incredible- great “chair side” manner. He took the time to explain things and demonstrated compassion and understanding.
May 24, 2026
Excellent care and compassion.
May 24, 2026
It was an experience that got done what I needed to be done.
May 23, 2026
I take great comfort knowing Legacy ER is here to care for my needs!
May 23, 2026
It was as pleasant as it could be
May 23, 2026
I had been there prior to this visit so check in was quick and easy. The nurses and doctor were very nice and knowledgeable. Everyone had a positive attitude and worked to resolve the reason for the visit. Great team!
May 22, 2026
Great experience and care at this facility. One suggestion would be to put hooks in the bathrooms. I was sent into one to collect a urine sample, but had to put my coat and purse on the floor. This is something nobody wants to do in a medical facility!
May 22, 2026
The person attending to me care was very welcoming and helpful in the process and was trying to determine what was happening to my eye. My outcome was not what was diagnosed in the ER but I feel she did all she could for me. I had to go to an opthomologist.
May 22, 2026
I was supposed to be discharged around 1pm but was having a hard time with coming off anesthesia and all the meds I was having to take. The care I received from all the nurses was incredible!!!
May 22, 2026
The doctor and staff genuinely seemed to care. The doctor picked up on my cold agglutinin disease and how it altered my treatment.
May 22, 2026
I was surprised at well and attentive the staff were.
May 22, 2026
They were just great
May 21, 2026
My parents have worked at St.Anthony's, which is under the same company, for my entire life, so if i get to choose a hospital i go to, id want it to be under this company.
May 20, 2026
Very pleased
May 20, 2026
Great overall experience. I’m immune compromised. They didn’t have a private room, which I had not requested, but they allowed me to stay in triage.for my safety as they weren’t busy.
May 19, 2026
Legacy ER is always fast and efficient. From the time I come until I leave, I am always impressed by the treatment and efficiency of eveyrone who works there.
May 19, 2026
Every one i had contact with was outstanding! Much appreciated!
May 19, 2026
Nurse worked very well with our adult son with Down Syndrome.
May 19, 2026
In and out less time than it took to pick up prescription at Walgreens.
Check in friendliness, knowledgable, Cindy
Nurse assistance extremely friendly and knowledgeable no wait in room for care
Dr. came in personally to talk to me.
Amazing and thorough care all around, no lows only highs, I give you ten gold ?? ??????????????????
May 19, 2026
Quick and thorough
May 19, 2026
Friendly staff!!!
May 18, 2026
Had to wait 2 hours before getting triaged but care was great once we were able to be seen. Staff was friendly and apologetic for the delay.
May 18, 2026
My care was excellent relieved my anxiety with compassion. The process was quick. Very grateful it's near us.
May 17, 2026
Quick in and out
May 16, 2026
Very timely and willing to discuss my situation
May 16, 2026
Overall good experience
May 16, 2026
In and out so quickly. Everyone was friendly and helpful.
May 16, 2026
Extremely happy with all staff and processes
May 15, 2026
A great experience . Very friendly staff, knowledgeable & friendly nurses, and a nice quick visit but also taking care of the problem. The X-ray staff was also very kind. Good to know we have such a great new place here in Port Orchard to take care of urgent care.
May 15, 2026
Teffanie was so caring to me. After all that I’d been through, she made me feel seen and explained everything so fully. It almost brought me to tears so I wanted to recognize her on what a great employee she is.
May 15, 2026
quick, professional and efficient.
May 15, 2026
Much better than Doctors Clinic urgent care.
May 15, 2026
Medical staff was top notch! Thank you for taking care of me.
May 15, 2026
Thoroughness of the doctor and entire staff. They obviously cared and looked at all results in great detail catching issues that weren't part of the initial visit. I recommended them to my daughter who visited today and was pleased also with the level of care.
May 13, 2026
They were very busy that day but still took good care of me.
May 13, 2026
This was the most pleasant visit and quickest visit I have experienced in my life at an urgent care. Very friendly prompt and communicative. Thank you for taking such good care of your patients.
May 13, 2026
This was my first visit and I was pleasantly surprised by the ease of the process and the brief wait time.
May 12, 2026
Nice facility. Got in and out in a reasonable time.
May 12, 2026
Very impressed by all of your personnel. I am from another state and have not had better care.
Thanks.
May 12, 2026
The staff was so very friendly and helpful. They talked with me and made me feel relaxed. They checked on me and told me what I was waiting on. Great group of professionals.
May 12, 2026
The best service ever
May 11, 2026
Efficient, timely and knowledgeable
May 11, 2026
Very fast and friendly service I was in & out in a hour