Virginia Mason Franciscan Health Emergency & Urgent Care – Bremerton
4205 Kitsap Way
Bremerton, WA 98312 Directions
4.5 out of 5
3,671 verified ratings
3,671 Ratings, 830 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall patient sentiment for the Virginia Mason Franciscan Health Emergency & Urgent Care – Bremerton site is highly positive. Patients frequently praise courteous, skilled, and attentive nursing and provider care, timely access to evaluation (including hybrid ER capabilities), clear communication and thorough diagnostics (x-rays, cardiac evaluation). Several comments note prompt, compassionate treatment for serious conditions (palpitations, broken back, pericarditis, gallbladder concern) and successful coordination of follow-up care. A minority mention long visits due to understaffing or busyness, but even those cite good clinical thoroughness.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 17, 2026
The entire process was excellent.
Mar 16, 2026
From beginning to end everyone wasgreat
Mar 16, 2026
Excellent Customer Service from all of my nurse(s) and doctor(s).
Mar 16, 2026
We got in very quickly and felt well taken care of. We had serious concerns, and were treated seriously and encouraged. Thank you.
Mar 16, 2026
I came in due to heart palpitations and was able to get the immediate care I needed. Also having a hybrid ER on site allowed for immediate follow through of my needs.
Mar 16, 2026
The staff here is awesome. Very attentive. Great care!
Mar 16, 2026
I walked in and was seen immediately
Mar 16, 2026
I continue to come back here because of the excellent staff and doctors.
Mar 15, 2026
I found all levels of staff and drs were very caring and prompt. I was very impressed.
Mar 15, 2026
It was all good.After registering I only waited a short time and then went to Triage.Doctor saw me in Chairs and ordered a series of xrays.They were done pretty quickly.I think by the time of discharge I hadn't even been there 2 hours. I'm so happy this facility is available
Mar 14, 2026
Good service provided. It is well staffed and staff members provide excellent medical care.
Mar 14, 2026
It was a very smooth process
Mar 14, 2026
The nurses & staff were extremely responsive & skilled. They methodically worked until we got a solid diagnosis.
Mar 14, 2026
Best experience while in WA for over two years.
Mar 14, 2026
Everyone that I had interaction with was very professional and kind.
Mar 14, 2026
Angelica and my discharge nurse (Jenny)? were all so knowledgeable, kind and patient. They were thorough explaining everything and provided great recommendations. This has been one of the best experiences I've had at an urgent care clinic.
Mar 14, 2026
I came in in immense pain. My husband and I were both nervous about what it could mean. I got into a room so quick and everyone moved fast to get me pain relief. At the end of all the tests there weren’t immediate reasons for my symptoms but not a single member of the staff made me feel like they didn’t believe I had had this pain. I am grateful for their help and they gave me a great place to start looking for answers.
Mar 13, 2026
Overall excellent care
Mar 13, 2026
Everyone was very kind and capable. Thank you!
Mar 13, 2026
It was a very long visit, but the staff was thorough and friendly.
Mar 13, 2026
They are just wonderful. Alot of help n explain thgs if I don't understand.. Very Friendly
Mar 12, 2026
Treated me like a human. They were nice and caring.
Mar 11, 2026
Excellent care by professional doctor and nurse. Thank you for the wonderful servic.
Mar 11, 2026
Fast, friendly. I felt very well taken care of
Mar 11, 2026
Excellent care by professional doctor and nurse. Thank you for the wonderful servic.
Mar 11, 2026
I don't know any more I can,but all the people I was in contact with were super good at the re professions.
Mar 10, 2026
Excellent service
Mar 10, 2026
They checked me out for throughly and found a whole different issue and addressed it. They made the referrals and the next day I was at their offices.
Mar 10, 2026
Nurses and PA were all kind and thoughtful and very helpful.
Mar 10, 2026
Everything was good. No problems.
Mar 9, 2026
Its the second time i needed the urgent care, the first time i visited i left satisfied and happy with the care. The friendliness from the staff feom the moment you walk in , they greeted you. Registration process is quick,medical staff are also friendly and great with communication and explaining the process, the care and medication. And answer every question or concern.
Mar 9, 2026
Nursing staff and the provider were very caring and made sure I was comfortable. I am also an employee, so was very impressed to see humankindness "at work" during my care as a patient.
Mar 9, 2026
When someone learns their back is broken, solid medical teamwork and personalities assist greatly.
Mar 9, 2026
Thorough exam
Mar 8, 2026
From the time I walked into the time I left everything was absolutely perfect. They all do a very good job.
Mar 8, 2026
Suggested to go by my Drs. nurse, since he couldn't see me until the next day.
Mar 8, 2026
They were all very professional and caring.
Mar 8, 2026
Our doctor was SO kind and gentle and warm. Thank you.
Mar 8, 2026
The Dr. knew what was wrong right away
Mar 8, 2026
From the time I walked into the time I left everything was absolutely perfect. They all do a very good job.
Mar 7, 2026
Nice folks and patient with my ailing needs.
Mar 6, 2026
Understaffed. I was there from 11:00 am until 4:00. Most of the time was spent waiting for nurses or the doctor.
Mar 6, 2026
Amazing service all the way around thank you so much for getting me on my path back to feeling good quickly
Mar 6, 2026
Fast and friendly, but more importantly, the doctor took the time to listen to what I had to say answered all questions without making me feel rushed.
Mar 5, 2026
They shared information about my condition and test results that was reassuring.
Mar 5, 2026
All staff gave exceptional care.
Mar 5, 2026
Thrilled to be treated by a fully ER board cert MD who knew and gave me several options. Very effective and comforting.
Mar 5, 2026
Medical Staff are outstanding
Mar 4, 2026
Great service
Mar 4, 2026
I was treated better than visiting my pcp. They were thorough and thoutful.