UF Health Emergency & Urgent Care Center - New Kings
Emergency Medicine
11277 New Kings Road
Jacksonville, FL 32219 Directions
4.6 out of 5
3,245 verified ratings
3,245 Ratings, 421 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 28, 2025
Unsanitary all pati
Sep 28, 2025
Everyone was great….
Thank you
Sep 27, 2025
Everybody been helpful and nice to me.
Sep 26, 2025
The entire staff was amazing even though my 6 year old autistic daughter was the only one physically hurt, your staff also consoled my 8 year old daughter who was as upset and crying as well as me a mom feeling upset my daughter was hurt.
Sep 25, 2025
I have never been here and it was nice and clean. Quick check in and everything was done to help me get X-rays and go home.
Sep 24, 2025
Everyone was extremely nice and knowledgeable which made my process in being in pain much easier.
Sep 23, 2025
Excellent service from nurse's doctor.
Sep 22, 2025
Everything went smoother and quicker than expected
Sep 21, 2025
Not super friendly. Didn’t offer anything for pain management. Then had to wait to be discharged for an extra 30 minutes to be told, “oh there isn’t a copay.”
Sep 21, 2025
Everyone, from the receptionist/registration person, to the nurses and the doctor, were all extremely professional, courteous .caring.and efficient. Truly appreciated the good care and response. Please tell everyone thank you!
Sep 19, 2025
I went to this urgent care twice and was misdiagnosed.
Sep 18, 2025
We were traveling and I pulled a muscle in my back. Everyone from the EMTs to Barbie who did my intake were wonderful. I appreciate the care I received.
Sep 18, 2025
very good
Sep 17, 2025
Was in room for 1 hrs before Dr or nurse came to check on me and I had to get up in pain to get someone
Sep 17, 2025
They were carrying and concerned about my well-being
Sep 17, 2025
They were awesome!!! From the front lobby to the back rooms. They worked on me quickly with care and concern. The staff nursed me back to health and they were quick in their response. They even referred me for surgery. Thank you everyone!!!
Sep 17, 2025
Everything ran smooth and it felt like they didn’t leave me sitting forever.
Sep 16, 2025
Everyone from Dr. Murphy to the nurse’s, aids, X-ray & registration were beyond awesome. I cannot recommend this location enough. I am from Wisconsin in Frisco for a business meeting, knowing very little about the area & I could not have been treated any better! Thanks to all!!
Sep 15, 2025
Nothing was done for pain control
No communication about care
Poor physical exam resulting in missed injury pt was unable to see herself due to location and pain from injury
Sep 12, 2025
Excellent service, Excellent everything
Sep 11, 2025
I think I should have stay3d longer 5o get hydrat3d for CK to go down and I did not come in for right leg pain buy elevated CK.
Sep 11, 2025
quick in a timely manner and effective in
Sep 10, 2025
The young lady that kept checking on me before the doctor arrived was so nice. My throat was in so much pain and she made sure I had plenty of ice water which helped alot. I just appreciated the kindness when in need.
Sep 8, 2025
Great and very aring staff.
Sep 6, 2025
Every one was just on their job. I love going there
Sep 5, 2025
Long wait, and unsanitary room. I seen blood on the stretcher and the walls. Also, TV did not work in room.
Sep 4, 2025
Very kind staff and knowledgeable
Sep 4, 2025
Very organized
Sep 4, 2025
Good services
Sep 3, 2025
First time great experience
Sep 2, 2025
Overall great treatment.
Sep 1, 2025
We received care. Procedure were clearly explained, and results were also given and explained clearly. They were very thorough, patient and kind.
Aug 31, 2025
Everyone was extremely knowledgeable and caring! Their recommended plan of care followed standards of care but I chose to seek additional medical advice. Even with my decision, they were extremely supportive.
Aug 31, 2025
very efficient and caring
Aug 31, 2025
The intake nurse didn't listen very well she didn't put the length of time I was having the symptoms correctly as I told her. She also didn't take the meds off the list I was no longer taking. I also told her I have adhesive allergy, but the nurse used Band-Aids on me which caused rash on both my arms.
Aug 30, 2025
Have taken my elderly sister there several times. Always pleased
Aug 29, 2025
The nurse who check-in my son in did not come across as very friendly. I believe that someone working with children should demonstrate a more positive and supportive character.
Aug 29, 2025
Nurse Steve spoke to me as a person instead of a chart number
Aug 28, 2025
Thanks a Million for your Great work and Service to our Community.
Aug 28, 2025
The entire staff (registration/intake clerk, nurse, doc, etc) were absolutely awesome. Very friendly and knowledgeable. If I ever need urgent (or ER) care in the future I will definitely return to this facility.
Aug 28, 2025
Nothing but praise for the UF ER. Thanks!
Aug 28, 2025
This UFHealth Location is AWESOME!!!!!
Aug 27, 2025
Excelent Work
Aug 27, 2025
Great experience
Aug 27, 2025
I went to 4 other urgent care. The only thing the other urgent cares cared about what was how much my insurance covered. The staff at legacy reassured me regardless of how much my insurance covered they would take care of me.
Aug 24, 2025
Appreciated it. I was visiting from NJ, and as a healthcare administrator, I understand and respect the value of patient-centered care, treating patients with courtesy and respect. Well done and wanted to share that.
Aug 23, 2025
BACK IN JUNE 2025, THEY BROUGHT ME HERE BY EMERGENCY RESCUE, TO US1- DUNN AVE AND HAD BEEN BACK FOR HIGH BP. VERY PROFESSIONAL ALL NURSES AND DR ALL STAFF & FRONT DESK TREAT ME WITH RESECT. THANK YOU TAKING CARE OF ME. HIGHLY RECOMMEND
Aug 23, 2025
My husband and I have both been patients at UF Health Emergency & Urgent Care and we each appreciated the
Aug 22, 2025
Everything was what I expected it to be when getting care. I 'm pleased with my care. I will tell people about this location of
UF Health
Aug 22, 2025
had low mag levels should have been treated i.v instead gave me tablets that didn't do anything