UF Health Emergency & Urgent Care Center - New Kings
Emergency Medicine
11277 New Kings Road
Jacksonville, FL 32219 Directions
4.6 out of 5
3,208 verified ratings
3,208 Ratings, 451 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
UF Health Emergency & Urgent Care Center - New Kings is praised for its friendly, knowledgeable, and efficient healthcare team. Patients value the professional and compassionate care from registration through discharge, often highlighting the quick and smooth service. Many appreciate the thoroughness and effective communication by doctors and nurses, which creates a comfortable environment. Some concerns include occasional long wait times, issues with pain management, and rare misdiagnoses. Overall, the center is recognized for reliable, respectful care and a positive patient experience.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 25, 2025
I love this facility. Have recommended to friends. A great service to the community 24-7. I’m grateful. Had a nice visit with the manager. Good people. Happy employees. It shows.
Oct 25, 2025
First time there, it was a very positive experience
Oct 24, 2025
Staff was great all around!
Oct 20, 2025
Best er visit ever
Oct 19, 2025
The heath care team here is always super nice and super efficient
Oct 16, 2025
thank you all for your care for me, i appreciate all your caring for me.
Oct 14, 2025
I was pleasantly surprised based on past experiences of the cleanliness, professionalism, time (which may be attributed to the time arrived--very early) But if the morning experience is offered throughout the day I would continue to recommend to others and will return in the event I were to have another emergency. Thank you for your care!
Oct 14, 2025
Overall, the process for getting in there was easy, and the wait wasn't too long. Once in, though I did sit, there were staff always in and out doing things that were needed, between blood, IV, CT Scan, etc. Staff was extremely polite and nice overall.
Oct 14, 2025
The nurses and doctor were knowledgeable and very helpful.
They explained to everything they were going to do and the reason why. Very friendly and compassionate
Oct 10, 2025
The entire staff was kind , knowledgeable and made me feel welcome and comfortable. Thanks to everyone!
Oct 8, 2025
Very good experience and super fast!
Oct 7, 2025
Quick and effective service
Oct 7, 2025
Very quick and professional service
Oct 7, 2025
The doctor was personable, professional, and great listening to my concerns, and immediately addressing my medical issue.
Oct 7, 2025
Always seen quickly; friendly staff; knowledgeable; follow-up. Better service than seeing my primary doctor or other specific my group.
Oct 7, 2025
They was wonderful they treated me just right
Oct 7, 2025
The initial nurse that helped me during my most recent visit once we went to the back was not very friendly or compassionate and seemed to be in a rush. I acknowledge that it was busy, but that is no excuse. Additionally, I requested that a specific bloodwork be completed due to my situation with my pregnancy, and was denied that by the doctor, resulting in a hinderance of my future care for my now miscarriage.
Oct 7, 2025
it was a great experience, I’ve already told several friends about this location.
Oct 7, 2025
Friendly fast check in, my insurance csr gave me the information about your location & that you are in network
Oct 6, 2025
I was in and out in less than an hour.
Oct 6, 2025
Everyone was great, professional and caring
Oct 4, 2025
Always reliable service from experts and treated respectfully
Oct 3, 2025
I do think the staff for there showing professionalism and smiling faces, I'm very satisfied of the care I received , from the registration to the discharge thank you UHF staff
FC.
Oct 3, 2025
The was very knowledge about my condition. The employee who checked me in was so kind.
Oct 3, 2025
Excellent staff and knowledgeable Dr
Oct 3, 2025
Moving through the process following check in is way too slow
Oct 3, 2025
nurse could have took the easier advice and not Have an attitude Center Stitch could have been tighter from the doctor got three stitches reality only two are holding said something to both of them they said it was okay stitches are supposed to hold gaps closed if they're not tight they're not doing what they're intended to be
Sep 29, 2025
I received the best care possible in a timely manner
Sep 29, 2025
Too long waiting in the back
Sep 29, 2025
Nurse Rodney did an amazing Job. He was very caring
Sep 28, 2025
Unsanitary all pati
Sep 28, 2025
Everyone was great….
Thank you
Sep 27, 2025
Everybody been helpful and nice to me.
Sep 26, 2025
The entire staff was amazing even though my 6 year old autistic daughter was the only one physically hurt, your staff also consoled my 8 year old daughter who was as upset and crying as well as me a mom feeling upset my daughter was hurt.
Sep 25, 2025
I have never been here and it was nice and clean. Quick check in and everything was done to help me get X-rays and go home.
Sep 24, 2025
Everyone was extremely nice and knowledgeable which made my process in being in pain much easier.
Sep 23, 2025
Excellent service from nurse's doctor.
Sep 22, 2025
Everything went smoother and quicker than expected
Sep 21, 2025
Not super friendly. Didn’t offer anything for pain management. Then had to wait to be discharged for an extra 30 minutes to be told, “oh there isn’t a copay.”
Sep 21, 2025
Everyone, from the receptionist/registration person, to the nurses and the doctor, were all extremely professional, courteous .caring.and efficient. Truly appreciated the good care and response. Please tell everyone thank you!
Sep 19, 2025
I went to this urgent care twice and was misdiagnosed.
Sep 18, 2025
We were traveling and I pulled a muscle in my back. Everyone from the EMTs to Barbie who did my intake were wonderful. I appreciate the care I received.
Sep 18, 2025
very good
Sep 17, 2025
Was in room for 1 hrs before Dr or nurse came to check on me and I had to get up in pain to get someone
Sep 17, 2025
They were carrying and concerned about my well-being
Sep 17, 2025
They were awesome!!! From the front lobby to the back rooms. They worked on me quickly with care and concern. The staff nursed me back to health and they were quick in their response. They even referred me for surgery. Thank you everyone!!!
Sep 17, 2025
Everything ran smooth and it felt like they didn’t leave me sitting forever.
Sep 16, 2025
Everyone from Dr. Murphy to the nurse’s, aids, X-ray & registration were beyond awesome. I cannot recommend this location enough. I am from Wisconsin in Frisco for a business meeting, knowing very little about the area & I could not have been treated any better! Thanks to all!!
Sep 15, 2025
Nothing was done for pain control
No communication about care
Poor physical exam resulting in missed injury pt was unable to see herself due to location and pain from injury
Sep 12, 2025
Excellent service, Excellent everything