UF Health Emergency & Urgent Care Center - New Kings

Emergency Medicine

11277 New Kings Road

Jacksonville, FL 32219 Directions

(904) 427-7250

euc.ufhealthjax.org

4.6 out of 5

3,131 verified ratings

3,131 Ratings, 509 Comments

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview

UF Health Emergency & Urgent Care Center - New Kings is praised for its friendly, knowledgeable, and efficient healthcare team. Patients value the professional and compassionate care from registration through discharge, often highlighting the quick and smooth service. Many appreciate the thoroughness and effective communication by doctors and nurses, which creates a comfortable environment. Some concerns include occasional long wait times, issues with pain management, and rare misdiagnoses. Overall, the center is recognized for reliable, respectful care and a positive patient experience.

Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Dec 9, 2025
I have been to this location for several years. Never had a negative experience. Best doctors, best staff, great medical place.
Dec 8, 2025
Very friendly and kind people
Dec 8, 2025
We were in and out in record time. The staff were friendly and knowledgeable. Will recommend this facility to family and friends..
Dec 6, 2025
I was in terrible pain with a horrible infection, they brought me back to the room within a minute to get started. They were ALL friendly and very reassuring, made sure I had antibiotics, and made sure I felt better before leaving. They were WONDERFUL with my 6 year old son that was with me as well. Highly recommend
Dec 6, 2025
Really liked the physician. He was friendly and caring.
Dec 6, 2025
First time to an ER, check in was simple and wait time was quick
Dec 4, 2025
Great Service
Dec 4, 2025
Fast
Dec 2, 2025
My doctor was amazing.
Dec 2, 2025
I've been a patient before, so the process was a lot.Smoother. Our only issue I have is when they check you in the middle triage area.My blood pressure never seems to be right.When they take it on that machine.
Dec 1, 2025
Legacy er is always great because you do things that help me feel better.
Nov 29, 2025
I love UF Health, service is always the absolute best. I would compare it to Chick Fil A ☺️. Staff is always friendly, caring and informative.
Nov 28, 2025
They treated me well and quickly
Nov 28, 2025
Registration process was much improved in terms of friendliness
Nov 27, 2025
Everything was great. Dr. Fraley was wonderful.
Nov 27, 2025
The care I received at my visit was above and beyond!
Nov 26, 2025
This place is wonderful. Everything about it. The Staff, the care, every aspect of my visit was perfect! THANK YOU
Nov 25, 2025
Visit was very quick and all of my questions and concerns were answered
Nov 25, 2025
The overall visit was very good. Took a little while for dismissal and dismissal nurse not as friendly as others!
Nov 25, 2025
Everyone involved in my Care was very kind ,efficient and very skillful. I felt the entire time that I was in good hands. My workup was comprehensive. Everything that should’ve been done was done. It was a very positive experience and eliminated all the apprehension that I came in with. Going forward this will be my go to place for emergency care. I have already recommended your facility to several people. Thank you for being there.
Nov 24, 2025
The entire process was very efficient and professional.
Nov 24, 2025
The staff is always professional and knowledgeable. Excellent from front desk to medical staff
Nov 23, 2025
All the staffs are very courteous, knowledgeable and high quality of service. I was treated quickly and felt better after the pain medication was given.
Nov 22, 2025
Customer service, nurse, techs. Everything
Nov 22, 2025
Very professional and kind
Nov 21, 2025
From the beginning of my check-in process to my discharge, The Emergency Medical Team were kind and professional.
Nov 20, 2025
Amazing and quick service. Our son had a big cut on his arm and they were able to get him in quickly. All the staff was super friendly.
Nov 19, 2025
The facility was really clean too! Everyone that worked that day was so kind and I could tell they worked at a team
Nov 19, 2025
The staff were so great. I was worried coming in on how well I’d be treated and the team exceeded my expectations.
Nov 18, 2025
My husband and I always utilize the services of Legacy ER for our after hours or emergency care. We have always received courteous service by the front desk, and a high quality of care by the medical staff. Drs. Are always ready to listen to and treat our presenting symptoms
Nov 18, 2025
Great overall service. Short wait time. Everyone was very friendly. Dr was awesome.
Nov 16, 2025
They were both super friendly
Nov 16, 2025
I am a return patient, and I was surprised at how efficient it is running now.
Nov 16, 2025
Wait was very short
Nov 15, 2025
Great staff very well organized
Nov 15, 2025
Awesome. Easy and quicker than the ER.
Nov 14, 2025
I needed help and they were all great!
Nov 12, 2025
Everyone was kind and helpful, and the entire time I was there everything felt very efficient and I felt like I was cared for.
Nov 11, 2025
Very fast and efficient
Nov 11, 2025
The shift that checked me in at 5am was a lot more attentive and informative than the shift that took over at 7:30 but still provided care.
Nov 10, 2025
Dr was very thorough, even identified potential problem areas that could become a problem in the future.
Nov 8, 2025
Dr. attending was able to find diagnostic very quickly.
Nov 7, 2025
All staff responded with a sense of urgency and were very knowledgeable in their roles. The experience was great teamwork, communications, and quality of care.
Nov 7, 2025
Everyone was very nice and helpful. Doctor didn’t have a lot to say but seemed nice
Nov 6, 2025
The nurse and the MD were absolutely amazing
Nov 4, 2025
totally positive experience. Thank you
Nov 4, 2025
Excellent Care, efficient process, friendly, professional staff.
Nov 4, 2025
Friendly staff Courteous & knowledgeable nurses All around good experience
Nov 3, 2025
Everyone took great care of me. Great customer service through the whole process!
Nov 3, 2025
The whole experience at this facility was amazing from Downthe no wait time to the whole medical team being so compassionate and caring.Even the girl can not remember her name that came in the room to get my insurance information was so friendly and caring.Its the first time in many many hospital visits in my lifetime that I can truly say that I would definitely recommend and go there again if needed.