UF Health Emergency & Urgent Care Center - New Kings
Emergency Medicine
11277 New Kings Road
Jacksonville, FL 32219 Directions
4.6 out of 5
3,177 verified ratings
3,177 Ratings, 486 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
UF Health Emergency & Urgent Care Center - New Kings is praised for its friendly, knowledgeable, and efficient healthcare team. Patients value the professional and compassionate care from registration through discharge, often highlighting the quick and smooth service. Many appreciate the thoroughness and effective communication by doctors and nurses, which creates a comfortable environment. Some concerns include occasional long wait times, issues with pain management, and rare misdiagnoses. Overall, the center is recognized for reliable, respectful care and a positive patient experience.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Nov 23, 2025
All the staffs are very courteous, knowledgeable and high quality of service. I was treated quickly and felt better after the pain medication was given.
Nov 22, 2025
Customer service, nurse, techs. Everything
Nov 22, 2025
Very professional and kind
Nov 21, 2025
From the beginning of my check-in process to my discharge, The Emergency Medical Team were kind and professional.
Nov 20, 2025
Amazing and quick service. Our son had a big cut on his arm and they were able to get him in quickly. All the staff was super friendly.
Nov 19, 2025
The facility was really clean too! Everyone that worked that day was so kind and I could tell they worked at a team
Nov 19, 2025
The staff were so great. I was worried coming in on how well I’d be treated and the team exceeded my expectations.
Nov 18, 2025
My husband and I always utilize the services of Legacy ER for our after hours or emergency care. We have always received courteous service by the front desk, and a high quality of care by the medical staff. Drs. Are always ready to listen to and treat our presenting symptoms
Nov 18, 2025
Great overall service. Short wait time. Everyone was very friendly. Dr was awesome.
Nov 16, 2025
They were both super friendly
Nov 16, 2025
I am a return patient, and I was surprised at how efficient it is running now.
Nov 16, 2025
Wait was very short
Nov 15, 2025
Great staff very well organized
Nov 15, 2025
Awesome. Easy and quicker than the ER.
Nov 14, 2025
I needed help and they were all great!
Nov 12, 2025
Everyone was kind and helpful, and the entire time I was there everything felt very efficient and I felt like I was cared for.
Nov 11, 2025
Very fast and efficient
Nov 10, 2025
Dr was very thorough, even identified potential problem areas that could become a problem in the future.
Nov 8, 2025
Dr. attending was able to find diagnostic very quickly.
Nov 7, 2025
All staff responded with a sense of urgency and were very knowledgeable in their roles. The experience was great teamwork, communications, and quality of care.
Nov 7, 2025
Everyone was very nice and helpful. Doctor didn’t have a lot to say but seemed nice
Nov 6, 2025
The nurse and the MD were absolutely amazing
Nov 4, 2025
totally positive experience. Thank you
Nov 4, 2025
Excellent Care, efficient process, friendly, professional staff.
Nov 4, 2025
Friendly staff
Courteous & knowledgeable nurses
All around good experience
Nov 3, 2025
Everyone took great care of me. Great customer service through the whole process!
Nov 3, 2025
The whole experience at this facility was amazing from Downthe no wait time to the whole medical team being so compassionate and caring.Even the girl can not remember her name that came in the room to get my insurance information was so friendly and caring.Its the first time in many many hospital visits in my lifetime that I can truly say that I would definitely recommend and go there again if needed.
Nov 3, 2025
My doctor was amazing, caring, knowledgeable. And all nurses were kind, efficient and careful. Everyone was timely and efficient. Premises were clean and comfortable.
Nov 3, 2025
Always quick and professional and human
Nov 3, 2025
They let me know what my newt steps should before before discharging me so there was no confusion on my part.
Nov 3, 2025
Everyone was very quick to attend.
Nov 2, 2025
My visit was timely and efficient until we had to wait for radiologist to read the final cat scan. Waited hours for it and didn’t actually get report until the next morning
Oct 30, 2025
Always get outstanding service from this place.
Oct 29, 2025
Doctors, nurses and all staff were very friendly and made the whole experience comfortable
Oct 27, 2025
Everything.. From checking in to treatment . The staff was amazing . The care I received was great. The wait time was great . I can't say enough . Have to be the best urgent care I've even been too
Oct 25, 2025
I love this facility. Have recommended to friends. A great service to the community 24-7. I’m grateful. Had a nice visit with the manager. Good people. Happy employees. It shows.
Oct 25, 2025
First time there, it was a very positive experience
Oct 24, 2025
Staff was great all around!
Oct 20, 2025
Best er visit ever
Oct 19, 2025
The heath care team here is always super nice and super efficient
Oct 16, 2025
thank you all for your care for me, i appreciate all your caring for me.
Oct 14, 2025
I was pleasantly surprised based on past experiences of the cleanliness, professionalism, time (which may be attributed to the time arrived--very early) But if the morning experience is offered throughout the day I would continue to recommend to others and will return in the event I were to have another emergency. Thank you for your care!
Oct 14, 2025
Overall, the process for getting in there was easy, and the wait wasn't too long. Once in, though I did sit, there were staff always in and out doing things that were needed, between blood, IV, CT Scan, etc. Staff was extremely polite and nice overall.
Oct 14, 2025
The nurses and doctor were knowledgeable and very helpful.
They explained to everything they were going to do and the reason why. Very friendly and compassionate
Oct 10, 2025
The entire staff was kind , knowledgeable and made me feel welcome and comfortable. Thanks to everyone!
Oct 8, 2025
Very good experience and super fast!
Oct 7, 2025
Quick and effective service
Oct 7, 2025
Very quick and professional service
Oct 7, 2025
The doctor was personable, professional, and great listening to my concerns, and immediately addressing my medical issue.
Oct 7, 2025
Always seen quickly; friendly staff; knowledgeable; follow-up. Better service than seeing my primary doctor or other specific my group.