UF Health Emergency & Urgent Care Center - New Kings
Emergency Medicine
11277 New Kings Road
Jacksonville, FL 32219 Directions
4.6 out of 5
2,739 verified ratings
2,739 Ratings, 83 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 12, 2025
Yeah everything was good except when I got there I had to use the self check in which I didn't care for.
Jan 12, 2025
The wait time was too long. I was in a lot of pain and dis not feel like I was taken care of in a timely matter.
Jan 12, 2025
The billing dept for UFVHEALTH as a whole needs improvement as they bill incorrectly as well as they ate not easy to contact abd tgere is no EOB breakdown on medical bills. The doctors and medical staff are awesome...Registration was very nice.
Jan 12, 2025
I would differentiate use this facility again.
Jan 12, 2025
The doctor examine me in the same room the guy was in that you gave information about what was wrong with you. No privacy, shamed me.
Jan 12, 2025
I found the medical staff to be very professional and the UFHealth facilities top notch.
Jan 10, 2025
The PA who was on duty was very, very nice and professional and made sure he got different tests run I appreciate him.
Jan 10, 2025
Staff is very unfriendly. One nurse greeted me I asked how they were doing in return and his response was well I'm doing much better than you. In a time a illness some compassion goes a long way.
Jan 10, 2025
Experience with them was positive.All good.
Jan 10, 2025
I came in sick. All they told me was take motrin. They knew good a well I was on my way to being sick and sent me home with only cough meds I asked for. I ended up calling my Dr and they called in 5 Rxs for me!!! I just fell like I could have been given meds then.
Jan 10, 2025
You could hear the people talking about their personal lives in office (open area )
Jan 10, 2025
Please minimize discharge procedure timing. I was taken care of nurse and physician in reasonable time but waiting for ling time to get visit summary which was really frustrated moment
Jan 10, 2025
Waited for 5 hours for nothing
Jan 6, 2025
I would like to thank all of the staff for being helpful and caring. Dr. Segarra-Salcedo gave me answers no other Dr. had even looked into. Thank you.
Jan 3, 2025
I was left alone in the room for hours with the bright overhead light on. I was thirsty and there was nothing to drink.
Jan 3, 2025
The nurses were very attentive to my symptoms and needs so they gave me the appropriate medication and injection shot based on the duration of my illness.
Jan 1, 2025
I just really appreciated the friendliness and kindness of all the staff I encountered. They made sure I knew what was occurring at all times and they made sure I had the answers and next steps I needed before I left.
Jan 1, 2025
Very positive experience.
Jan 1, 2025
You should provide the credentials of the providers seeing the patients in the waiting room
Jan 1, 2025
This location has been superb I the care I have received, so much better than 8th Street downtown .
Dec 31, 2024
It was great and professional
Dec 30, 2024
When visiting Jacksonville again, if I need assistance for care , this is where I want to go !!!
Dec 30, 2024
The security guard was very pleasant..the nurse that took my vitals was also personal and pleasant..Cicere (spelling is by memory) the admin representative was very, very pleasant..But the doctor that I saw was Outstanding..her name was Dr. Braum (spelling may not be correct)..she was very personal and understanding..
Dec 30, 2024
The billing process was very slow. The lady sitting from the inside through the little window, and I was standing from the outside giving her lots of information all that wasn't comfortable. I needed to sit or she could do it in the room while waiting for the doctor
Dec 30, 2024
Like the facility, security, and staff was friendly and courteous
Dec 28, 2024
Everything was great.
Dec 28, 2024
Best medical experience ever
Dec 28, 2024
Didn't appear that there was enuff staff to care for all the patients especially during flu season. Patients who come in with contagious illness (sneezing, coughing, etc) should be required to wear masks. They should be provided. I was concerned that I would catch an illness that other patients had when I came in for leg pain.
Dec 27, 2024
I love all the new Emergency and Urgent Care facilities around Jacksonville. Much more convenient, plus the wait times are much shorter.
Dec 27, 2024
The staff was good but I didn't get results for my uti and I might have said it wrong but I wasn't checked about I think it's your uterus is starting to stick out but it might not have been important but other than that it was good
Dec 26, 2024
This is always my first stop when I'm not well. Wait time is excellent and the staff is GREAT! Seems like everyone is concern and care about your health.
Dec 26, 2024
I know how busy you are but we, as patients, we need urgent care that's the reason why we step in to your door.. Pay a little bit attention and be friendly. The nurse that's taking the vital needs to be a little bit friendly. Doctors/PA needs to listen to their patient and not assume. I can feel my own pain that is bothering me.
Dec 24, 2024
I like UF.
Dec 24, 2024
Have received prompt and efficient care on each visit.
Dec 23, 2024
The whole staff was excellent
Dec 23, 2024
I was well taken care of from the moment I stepped in to the facilities . Everyone was most tentatively to my needs and explained what was going on very clearly.
Dec 23, 2024
We went there for urgent care but was treated as ER. So many tests were given when all I asked for was screening for UTI. As a consequence co pay was very high. I understand the rationale but we're they all truly necessary. Also why are the vitals not included in the MyChart?
Dec 22, 2024
Thankful that your facality is close to our neighborhood!
Dec 21, 2024
I'm small,given a boot medium,delivered by a male pt or nurse, but I needed a small never walked after he put on me., n bed size med no more available. When another nurse said I was discharged I didn't see any at check, in at front. to ask ..waited 10 min. Left..I was disappointed, too big..boot.. 3x I almost fell again..other then that..Great job..CANT BLAME A NURSE OR PT ..IF SUPPLIES NOT THERE..HE ATLEAST TRIED...
Dec 20, 2024
The place is clean and orderly.
Dec 19, 2024
They had me sitting in a room waiting for my blood work to come back & they never took it to the lab because it was left in the room with me nurse came in & ask me who took the urine sample in order to find out where it was I was not happy about that at all
Dec 19, 2024
When we arrived, we didn't wait long to be seen by a nurse and a doctor. They are very efficient , the doctor and the nurse stayed with me till I get better . Excellent service.
Dec 18, 2024
you did a good job moving people despite how slammed busy you were
Dec 16, 2024
Great experience! All the staff were very caring.
Dec 16, 2024
Reception check in was very pleasant. Technology. Lady was very very very pleasant. All the nurses were very pleasant. The doctor seemed in a rush and didn't seem concerned about all the reasons I came to urgent care. . Also the TV wasn't working.
Dec 15, 2024
Very professional and friendly I give overall five star
Dec 15, 2024
Excellent Service from start to finish
Dec 15, 2024
The front desk staff was amazing, they were helpful and friendly. That is so important and I was very impressed
Dec 15, 2024
If other defiencies noticed in lab work, physician should point those out because may have other things to work to check with primary Doctor
Dec 13, 2024
Love that the Urgent Care and ER are housed together for ease of treatment after Triage of problem without having to go to a separate site.