UF Health Emergency & Urgent Care Center - New Kings
Emergency Medicine
11277 New Kings Road
Jacksonville, FL 32219 Directions
4.6 out of 5
2,995 verified ratings
2,995 Ratings, 551 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
UF Health Emergency & Urgent Care Center - New Kings is praised for its friendly, knowledgeable, and efficient healthcare team. Patients value the professional and compassionate care from registration through discharge, often highlighting the quick and smooth service. Many appreciate the thoroughness and effective communication by doctors and nurses, which creates a comfortable environment. Some concerns include occasional long wait times, issues with pain management, and rare misdiagnoses. Overall, the center is recognized for reliable, respectful care and a positive patient experience.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jan 23, 2026
They were friendly.
Jan 18, 2026
The care was great from start to finish. Every staff member I encountered that day was absolutely amazing. As a nurse I was so impressed with my care. I didn’t disclose I was a nurse so that really showed me that everyone gets excellent care.
Jan 17, 2026
My kidney stone was diagnosed quickly and I received appropriate care and pain management.
Jan 17, 2026
Quick, friendly, helpful
Jan 17, 2026
Nurse Kenneth was amazing. He explained everything to me and that made me feel very comfortable. He is an excellent nurse. Thank God for people like him.
Jan 16, 2026
Just great all around!
Jan 16, 2026
I was in physical pain when I came into the facility with a UTI. The The security guard was very helpful and so was the rep at the front desk. I did not have to wait long before I was assisted to a room.
Jan 16, 2026
Best urgent care in entire area!!!!!!!!!!!!!!!!!! wouldn't go anywhere else
Jan 16, 2026
Excellent customer service and attention to details.
Jan 15, 2026
Customer service is very important and knowing your job.
Jan 14, 2026
From registration,nurse and doctor were all amazing,friendly and understanding
Jan 13, 2026
I went in for a very scary situation that I was feeling. All the nurses/techs and doctor were so kind and comforting. They were very quick and helpful through the whole visit.
Jan 12, 2026
Very professional. Caring. Thorough.
Jan 12, 2026
Love this place!!❤️❤️❤️
Jan 12, 2026
Friendly professional staff, timely, considering Urgent care
Jan 3, 2026
All was great
Jan 3, 2026
She was so friendly and made me feel extremely comfortable under my circumstances
Jan 2, 2026
Very pleasant experience from a very qualified & caring staff..
Jan 2, 2026
Seemed efficient all sround
Jan 2, 2026
Everyone was very helpful. I was taken right back, and the nurse got me checked in and it wasn’t but five or 10 minutes before the doctor came in. She ordered x-rays. Everybody explained everything it was just a very pleasant experience, even though when you go to the ER you’re not really That good sometimes.
Jan 1, 2026
They did more me than my family doctor who refused to try and give me a appointment when I could not hold my urine for five days and the doctor helped me and they are more control and almost back to normal with a antibiotic did the trip and referred to a specialist thank yoi
Dec 30, 2025
I felt like they really cared about my health and had a genuine concern about my chief complaint.
Dec 30, 2025
At a time when I was sick and scared, everyone was reassuring and attentive. They listened to me and made sure I understood the treatment and directions for home.
First thing I did this morning was recommended them to family.
Dec 28, 2025
Knowledgeable
Dec 28, 2025
When you are sick it’s hard enough to answer any questions but your staff made it simple and fast. They were very friendly.
Dec 28, 2025
U F Health is always a great place to go
Dec 28, 2025
The facility is very clean and fresh doesn't smell like a hospital registration is very friendly and courteous
Dec 27, 2025
Excellent care by entire staff.
Dec 27, 2025
The Registrar was polite and helpful.
Dec 26, 2025
I was diagnosed and treated immediately
Dec 24, 2025
Always thorough and time efficient!
Dec 24, 2025
The whole experience from the moment I walked through the door was an exceptional experience. The staff were so nice and friendly. The doctor really listened and helped. Will definitely return.
Dec 21, 2025
They took such good care of me.
Dec 21, 2025
Amazing staff!
Dec 19, 2025
Overall very good.
Dec 19, 2025
Outstanding service, no waiting, staff very professional and caring. Would definitely recommend if medical services are needed. Thank you for the help.
Dec 18, 2025
The entire staff was attentive & friendly. I would recommend legacy ER to everyone I know.
Dec 17, 2025
Loved my experience best so far
Dec 16, 2025
This is the best staff I have ever had at a medical establishment .
Dec 16, 2025
Great place! Great Staff and great care!!
Dec 15, 2025
This location always has knowledgable doctors and staff with great bedside manners and genuine care for a patient. That's the reason I always go there.
Dec 15, 2025
Quality care
Dec 9, 2025
I have been to this location for several years. Never had a negative experience. Best doctors, best staff, great medical place.
Dec 8, 2025
Very friendly and kind people
Dec 8, 2025
We were in and out in record time. The staff were friendly and knowledgeable. Will recommend this facility to family and friends..
Dec 6, 2025
I was in terrible pain with a horrible infection, they brought me back to the room within a minute to get started. They were ALL friendly and very reassuring, made sure I had antibiotics, and made sure I felt better before leaving. They were WONDERFUL with my 6 year old son that was with me as well. Highly recommend
Dec 6, 2025
Really liked the physician. He was friendly and caring.
Dec 6, 2025
First time to an ER, check in was simple and wait time was quick
Dec 4, 2025
Great Service
Dec 4, 2025
Fast