UF Health Emergency & Urgent Care Center - Lane Avenue
Emergency Medicine
888 Lane Ave. S.
Jacksonville, FL 32205 Directions
4.6 out of 5
3,264 verified ratings
3,264 Ratings, 364 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 24, 2025
Appreciated it. I was visiting from NJ, and as a healthcare administrator, I understand and respect the value of patient-centered care, treating patients with courtesy and respect. Well done and wanted to share that.
Aug 23, 2025
BACK IN JUNE 2025, THEY BROUGHT ME HERE BY EMERGENCY RESCUE, TO US1- DUNN AVE AND HAD BEEN BACK FOR HIGH BP. VERY PROFESSIONAL ALL NURSES AND DR ALL STAFF & FRONT DESK TREAT ME WITH RESECT. THANK YOU TAKING CARE OF ME. HIGHLY RECOMMEND
Aug 23, 2025
My husband and I have both been patients at UF Health Emergency & Urgent Care and we each appreciated the
Aug 22, 2025
Everything was what I expected it to be when getting care. I 'm pleased with my care. I will tell people about this location of
UF Health
Aug 22, 2025
had low mag levels should have been treated i.v instead gave me tablets that didn't do anything
Aug 20, 2025
The nurse and the doctor that saw me doing my visit an the young man at the registration desk
Aug 17, 2025
Good Visit
Aug 17, 2025
Nurse Ken, Tina and the other nurse I can't remember her name were amazing
Aug 17, 2025
Efficient, friendly and professional and on time with no wait
Aug 17, 2025
Excelente atencion
Aug 15, 2025
My family has been treated at this location on three different occasions. Everyone was very friendly and personal. Thank you to everyone. You are appreciated.
Aug 13, 2025
I've been in the UF Health system for years and knew about this facility. It's very convenient.
Aug 13, 2025
Able to get in and out in a reasonable amount of time. Staff was friendly and caring
Aug 12, 2025
Best emergency & Urgent care in town. They are efficient, knowledgable, outstanding service, caring and no wait.
Aug 12, 2025
My family has visited this facility multiple times and the care has always been on-point.
Aug 12, 2025
Great experience
Aug 11, 2025
Callahan was where I received care it wasn't more than 30 minutes for the entire visit, Dr. Roney was very patient as well as the whole team from front to back.
Aug 9, 2025
Barbie at the front desk was amazing!
Aug 8, 2025
Cat San person had left and it to 1&1/2 hours to go to another facility to have it done. Otherwise, it might have been fine! But I ended up spending 3 hours there
Aug 7, 2025
Only dr introduced himself but didn't call me by name.All were friendly and helpful. Pleasant visit
Aug 7, 2025
The visit was fine. Check in was easy. Staff had done everything Dr wanted x-rays and tests before Dr had even requested which I thought was great, it cut down on length of visit. From check in to check out, 2hrs. And the place was busy.
Aug 6, 2025
Nurses on overnight shift very rude no compassion at all nasty attitudes
Aug 6, 2025
The process of getting an MRI was described as a walk-in ask. It was not. No where near a walk-in.
Aug 6, 2025
Although I ended up with pneumonia, the staff was fantastic!
Aug 5, 2025
From the moment we were in the Door we were treated with respect and compassion. I have been to this facility a few times now and the experience has always been the same.
Aug 5, 2025
Easy went to there save my neck than Emergency Room so long long hours. I like UFHE&urgent center unless hours also friendly employees staffs.
Jul 29, 2025
first class in every way! BRAVO UF
Jul 29, 2025
Very quick and simple, comfortable setting, very knowledgeable staff and very Professional Staff
Jul 29, 2025
Very nice facility. The staff was very professional and knowledgable.
Jul 28, 2025
Very impressed with the care here from all the staff.
Jul 27, 2025
Convenient for us since our Urgent Care wasn't available & Barbara at UF Proton Therapy Jacksonville helped get us to the nice new Urgent Care we went to.
Jul 27, 2025
It took way too long
Jul 26, 2025
i would have rather had someone come in and let me complete everything on the ipad because when i was ready to leave i was ready and i had to goto the desk and fill paper work out while in pain and it took a while
Jul 25, 2025
My GP office recommended I seek Urgent Care because the doctor was too swamped to give me an appointment. But when I asked if UF Health had any urgent care facilities and was told they did, they were unable to tell me where they were. I ended up researching that on my own. I expected that they would be able to answer that question.
Jul 24, 2025
Everyone was so nice and very kind; I was a total mess and they helped me calm down, had immediate responses to my issues, and didn't discount how I was feeling. Everything was explained perfectly and I felt very, very well taken care of
Jul 23, 2025
The staff made me feel so comfortable doing my visit and the doctors are so knowledgeable of there job and caring about the patients....yes I will recommend uf health emergency & urgent care
Jul 23, 2025
Easy from start to finish
Jul 23, 2025
I have been to this facility before. Each time I'm there I am treated with kindness, compassion and respect. Every staff member from the front desk to the doctors are wonderful. I thanks you all.
Jul 22, 2025
Even though I have not had a good opinion of UF I found this the best experience I have had at Emercency care. The people were great and nice to interact with. They seemed very knowledgeable and they cared. I definately recommend them to other people.
Jul 21, 2025
Great service caring people
Jul 21, 2025
I have asked twice for an email of my blood test results needed for a job onboarding. I will have to call them again to request the results be emailed.
Jul 20, 2025
Excellent facility
Jul 20, 2025
Thanks for caring for me.
Jul 18, 2025
My nurse Marilou was an absolute angel and I would 1000% be happy to have her treat me again if anything ever happened
Jul 18, 2025
Doctor on staff didn't try to diagnose reason for pain. Only wanted to give me narcotics for pain and send me home. Ended up going to UF North to get the care I needed. They were awesome
Jul 17, 2025
The sign in clerk at the desk in the lobby should not require me to give my Social Security number verbally. It's a crowded and somewhat small sized public area and you never know if someone is sitting in there hearing or capturing protected, personal information such as this
Jul 16, 2025
Thank you!
Jul 16, 2025
At Checkin it should be clear as to whether it will be billed as an urgent care visit or an ER visit.
Jul 15, 2025
They are very thorough in all ways
Jul 15, 2025
Very fast and efficient. Sure beats going to hospital ER for non threatening life/medical proceedures