UF Health Emergency & Urgent Care Center - Lane Avenue
Emergency Medicine
888 Lane Ave. S.
Jacksonville, FL 32205 Directions
4.6 out of 5
3,200 verified ratings
3,200 Ratings, 139 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 9, 2025
Jennifer (RN) was awesome and got me exactly what I needed. Dr. Segarra-Salcedo was awesome also, she listened to my complaints and treated them appropriately. The X-ray tech that day was awesome and very friendly; I feel bad because I can't remember her name!
Feb 8, 2025
Thanks for the kindness n caring.
Feb 6, 2025
The ER doctor did not show genuine care in trying to find the cause of my pain. ER doctor basically informed me that she couldn't rule out anything wrong with me.
Feb 6, 2025
It was a useless visit,useless xray ordered.Left me with impression it just a means to make profit.
Feb 5, 2025
The wait time was quite lengthy, but I understand because the waiting room was full. It was worth the wait.
Feb 5, 2025
Dr never checked my vitals just gave results of my tests and prescribed meds
Feb 5, 2025
My daughter is autistic and has a hard time in places with lots of noise and people, the staff was amazing! They were so kind to her gave her hugs spoke to her and explained step by step what they were doing, made the experience very comforting. I hope they know that their actions are more important than they realize. From the registration at the front to the doctor they were kind patient and very caring. Amazing care, I would definitely recommend to families.
Feb 5, 2025
All is ok very good experience.
Feb 3, 2025
Exceptional in every aspect
Feb 3, 2025
Initially the first nurse providing care was really nice and knowledgeable. The nurse administering meds was very flat affect and her main concern was what the pain medication would do to my pregnancy while i was writhing in pain due to a kidney stone. The way the information was portrayed was with a very accusatory tone. As far as the doctor she ran the tests she could but never really gave a full explanation as to what was going on.
Feb 3, 2025
I've been to many urgent care clinics in my life and I have never had one I would consider going back to but this clinic takes the cake. From the friendliness of front staff, to the kind care of the nurse who loaded me and to the Dr who saw me they were all so kind and helpful. Even security was so awesome and nice. I hope they get the recognition they deserve because they truly did make my whole experience better when I was in so much pain.
Jan 31, 2025
Everything and everyone was absolutely excellent. From the moment I walked in the door, to the moment I walked out, I really felt everyone I encountered cared.
Jan 31, 2025
The staff is amazing
Jan 30, 2025
First time there I was so sick and y'all took great care of me will definitely refer more people to this location. thank yall again
Jan 30, 2025
Have always been pleased with the services. They made my 37 year old autistic daughter feel very comfortable. Above and beyond.
Jan 30, 2025
Already recommended y'all to a coworker. Thank you
Jan 29, 2025
The receptionist was extremely busy. If we hadn't stopped at the desk on our way out, they would not have our current address, insurance, etc.
Jan 29, 2025
Was waiting in the room for 20 minutes for my discharge papers. Ask somebody for them and got the wrong papers and I don't have the prescription that I was told I was going to get because I got the wrong paper and didn't realize until I got home, but I could not go back.
Jan 28, 2025
At the urgent Care the doctor was great the staff good job well done no waiting time everything was just great took care of me thank you
Jan 26, 2025
I originally went to you guys for a broken ankle on the 28 th Of December, I was told to make a appointment for after care with in 2 days, , Which I tried to, They told me they only have appointment for me until March. Helllll ! I'll be back to work then ! Smh
Jan 25, 2025
the best emergency care ever
Jan 25, 2025
Great service, effective treatment from Doctor. Great team there.
Jan 24, 2025
Front desk didnt acknowledge me at all. But everyone else was wonderful.
Jan 24, 2025
It seemed like I had to wait a long time once the physicians were done - I am not sure why. But it didn't hurt me; it was just an icy room.
Jan 24, 2025
The team in East Frisco has always been appreciated. From the friendly check-in team to the medical care team. Thank You!
Jan 24, 2025
Excellent care, staff and facility. I am just visiting family in the area but would glad use this facility if I lived in the area
Jan 23, 2025
Very quick and easy. Staff was professional. The atmosphere was clean
Jan 22, 2025
Excellent alternative to waiting hours in a hospital ER!!
Jan 22, 2025
I loved the place. It's clean and very nice. Everyone is very polite, from the moment you enter until you leave.
Jan 21, 2025
I just want to say the two visits I had I felt welcome appreciated and well cared for thank you guys keep up the great work
Jan 20, 2025
The ER doctor she took her time with me. She explained everything
Jan 19, 2025
The staff was very friendly and the service was extremely excellent
Jan 19, 2025
The only thing I didn't like was when the rep had to leave my room with my debit card to process my copay payment. I would have preferred that the rep had a portable payment processor which I've experienced at another facility.
Jan 19, 2025
The doctors being more careful when it comes to younger kids and children seeking care.
Jan 17, 2025
Doctor Richard's did a remarkable job with her medical expertise. The nurse who took my vitals was extremely good and professional. The medical assistant guy top tier discharging skills with the iv removal and presenting my paperwork. The desk staff in and out represented.
Jan 16, 2025
We have been coming here since it opened in Frisco on Legacy.
Jan 16, 2025
Legacy ER has always been there for my emergency needs. They are professional and polite. They got me in and out quickly.
Jan 15, 2025
I love the convience than going to the ER and that it's all connected to my primary doctor.
Jan 14, 2025
I came in faint with over 103 fever complained of shortness of breath and tested positive for the flu. I had my test results via the portal online almost an hour before I was even seen by a doctor. Then he suggested an antiviral medicine, he said I had a very small windoe to take this medicine and CVS tried to contact them for a correction and 48 hrs later they still haven't heard back. I am now outside the windows to take the medication.
Jan 14, 2025
I was very impressed. I was not there nearly as long as I expected to be. It was a very positive experience.
Jan 14, 2025
Need some n site pharmacy
Jan 13, 2025
The registration was too long. I returned to be seen again after 2 days. I realized it was 2025, however, they should have asked if changes took place. registration was longer than xrays, testing & seeing doctor.
Jan 12, 2025
Yeah everything was good except when I got there I had to use the self check in which I didn't care for.
Jan 12, 2025
The wait time was too long. I was in a lot of pain and dis not feel like I was taken care of in a timely matter.
Jan 12, 2025
The doctor examine me in the same room the guy was in that you gave information about what was wrong with you. No privacy, shamed me.
Jan 12, 2025
I found the medical staff to be very professional and the UFHealth facilities top notch.
Jan 10, 2025
The PA who was on duty was very, very nice and professional and made sure he got different tests run I appreciate him.
Jan 10, 2025
Staff is very unfriendly. One nurse greeted me I asked how they were doing in return and his response was well I'm doing much better than you. In a time a illness some compassion goes a long way.
Jan 10, 2025
Experience with them was positive.All good.
Jan 10, 2025
I came in sick. All they told me was take motrin. They knew good a well I was on my way to being sick and sent me home with only cough meds I asked for. I ended up calling my Dr and they called in 5 Rxs for me!!! I just fell like I could have been given meds then.