UF Health Emergency & Urgent Care Center - Lane Avenue
Emergency Medicine
888 Lane Ave. S.
Jacksonville, FL 32205 Directions
4.6 out of 5
3,298 verified ratings
3,298 Ratings, 260 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 14, 2025
excellent care
May 11, 2025
The overall service is really great.
May 10, 2025
Horrible wait times. Staff is rude. Ended up leaving and just dealing with the reason why I went to begin with. Never will go there again
May 9, 2025
I was recently a patient and was so impressed by the speed and efficiency of the care I received.
I arrived at approximately 9:00am and was discharged by 10:15am a remarkably quick turnaround of roughly one hour and fifteen minutes.I felt well-cared for and the staff were attentive and professional.
Please extend my sincere thanks to the entire ER team. They are truly a credit to your institution.
Sincerely,
Henriett
May 8, 2025
Very good for the neighborhood .
May 8, 2025
Very thankful
May 7, 2025
My insurance has a co-pay, and your desk does not collect it when I visit! Why not?
May 6, 2025
Excellent service
May 5, 2025
Very professional awesome staff
May 5, 2025
Happy with everyone that took care of me. Everyone was so friendly and caring.
May 2, 2025
Insane charges, almost illegal.$10k for a few hours in the r ER with $7500 being just for the room. Unbelievable!!!
Apr 30, 2025
I highly recommended you all to everyone I know
Apr 29, 2025
Considering that this urgent care is in my provider's network, I thought my visit would be cheaper - I only needed to have my stitches removed.
Apr 28, 2025
An excellent service very professional
Apr 27, 2025
Love Legacy ER!
Apr 26, 2025
Thank you for prompt and careful treatment. Was nice to start prescription medicine at the hospital and not wait for the pharmacy, especially for pain relief. Doctor, nurse and staff were excellent, and considerate. Kind thanks!
Apr 25, 2025
Thank you. You for help me
Apr 25, 2025
I had a very good experience at the Urgent Care on New Kings Road in Jacksonville Fl.
Apr 25, 2025
The bill was expensive after the lady at the desk collected $300 from me stating that would be all I owed I asked several times and she reassured me however I then received an almost $3000 bill
Apr 24, 2025
Great professionalism
Apr 23, 2025
I'm new to Callahan actually to Florida. I recently moved from Georgia. And had not been able to decide on a primary doctor and specialty doctors with the help of your staff I not only got the recommendations but phone numbers an addresses as well. I commend you on your staff my visit was great thank you
Apr 23, 2025
Great place very clean and staff is great
Apr 22, 2025
The care I received at UF Health was amazing, it was a pleasure to receive care from individuals that cared about the patient and who was passionate about their job.
Apr 22, 2025
Always feel the urgency and concern for my needs. All good vibes. And so convenient to my local.
Apr 21, 2025
I just want to say thank you to everyone who took care of me. This was a really hard situation and every single person took care of me wig me with kindness and compassion. I cannot say thank you enough to the whole team. Thank you.
Apr 21, 2025
Great and friendly staff!
Apr 20, 2025
The whole process was very easy and efficient. The building and rooms were clean and well designed. All of the people I encountered were knowledgeable and friendly.
Apr 19, 2025
All was great
Apr 19, 2025
Need nurses to let the patient know what they are being given. The nurse gave me a shot for pain and didn't tell me what it was he just told me it was for pain overall a pleasant experienced. Thanks for the treatment of my knee.
Apr 16, 2025
Staff very friendly!
Apr 15, 2025
This visit was for my son and the staff made him feel very calm and heard. He has really high anxiety about going to the doctor. Very professional staff. Thank you!
Apr 15, 2025
Traveling from the west coast, unfamiliar with UF Health or any other health care facilities; the absolute best medical experience of my life. UF Health has certainly set the bar high for all in the industry.
Apr 15, 2025
Return to work form required by my employer not filled out. Your urgent care and your hospital REFUSE to even look at the form. It gives the patient the "gimme your money and get out of my face" impression.
Apr 15, 2025
Nurse and physician were both very nice, but neither of them appeared clean or professional.
Apr 14, 2025
Everyone friendly start to finish. Staff very professional and caring.
Apr 14, 2025
My cast is cutting into my leg it is extremely painful
Apr 12, 2025
Great staff and patience care
Apr 11, 2025
You guys did a great job with my care
Apr 11, 2025
Very clean and every one was friendly and professional
Apr 11, 2025
Extremely quick, efficient and professional in all aspects.
Apr 8, 2025
Excellent !
Apr 6, 2025
This is the best place that could have ever happened, at least for me. I hate going to the hospital. I have lupus. I'm very sick with a lot of issues, but lately I've had a large kid. Kidney Stone, I've had to go twice within 4 days, and that is rare for me. And they took care of my pain immediately to give me Great.Comfort, good, caring staff, especially the nurses, wonderful
Apr 5, 2025
This is a wonderful ER and Urgent clinic. I have been going for several years. I highly recommend this facility.
Apr 5, 2025
I love having this so close to home!
Apr 5, 2025
The care was great!
Apr 5, 2025
I didn't like the fact that we were waiting for a room and I never got a room and therefore I don't feel like I was accommodated properly. I shouldn't have had to sit in a chair and go back and forth to a room for care and I was sick and needed to lay down
Apr 4, 2025
I did my own research and concluded that everything your facility offered was exactly what I needed. When I told my co-workers they frowned uon my choice. I followed my gut and wow I was so impressed Your facility has a perfect action plan of care..starting from admitting to discharge. Fast, efficient, professional compassionate, skilled. No one skipped a beat. Never encountered such a happy work place...service with a genuine smile. KUTTOS TO MANAGEMENT.....OUTSTANDING ....YOU PUT THE REST TO SHAME
Apr 2, 2025
Even though patients provide signatures for treatment. Patients should be advised to certain scans/xrays during the treatment hat may change the type of visit from Emergency Room visit versus Urgent Care and being told there is a $500.00 co-payment and the Registration Clerk stating can I pay at least $250.00.
Apr 2, 2025
Several thousand dollars later and was told they couldn't determine my ailment. Cry disappointed
Mar 30, 2025
I received very good care and treatment with a caring kind professional staff