Reception staff was not friendly and did not look up from computer the whole time to greet or ask for proper registration information. The dr who saw me was very unsure about what i had and could not give proper treatment .

I appreciate the professionalism combined with the friendliness.

When I was reluctant to go to the hospital after a serious fall the Jacksonville Fire & Rescue Dept. Recommended UF Health Emergency & Urgent Care. I found the facility to be no different than any other ER except without the craziness or waiting times.A room was immediately available as were two nurses to asses my condition. Soon after the doctor arrived to do her assessment and to tell me her plan of action was and what to expect next.No sooner was that completed than I was whisked over to X-Ray for a full upper body CT scan, then it was right back to my room. Warm blankets were made available on request.It was a bit of a wait for the results, made to feel even longer with nothing to watch as the cable system was down (boo hoo) or read, not even a promo pamphlet so I just laid there wishing someone would come in with time to talk; I know, a bit unrealistic in an Emergency Room.Once results were available a nurse arrived to go over them as well as my discharge orders. It was now nearly 0300 and it was very cold outside, which I was not dressed for. I had arranged for an Uber ride but they let me stay in the room rather than having to wait in the much colder lobby, or God forbid, outside.As you can tell, this wasn't your typical ER visit. Far, far more efficient. No waiting for a room or to be seen by nursing staff and a doctor. Time was taken to explain what was going to take place and what to expect. I received almost instantaneous responses to nursing calls/requests and everyone was friendly! No, certainly not your typical ER.

i wish i knew upfront that my insurance would not be covering my visit. instead i was told that this would be considered a normal urgent care visit until emergency services were needed

Jaylen broke her arm on Thanksgiving riding her scooter. UF Health ED was amazing with her. Jaylen was more afraid of not playing softball than her actual arm being broken but Dr. Bryant assured her she would be OK and back to playing softball STAT. Dr. Laurie Bryant was an absolute joy. Thank you for making this holiday experience a calming one. Jaylen experienced a "Dinner Fork" break. Only at Thanksgiving (ha ha) would this happen. Thank you UF Health.

This is the only urgent care facility I want to use. My experiences of care have been the absolute best.

Did not diagnose prostatitis yet my symptoms are screaming the same, told me to go see my urologist

Everyone was friendly, concerned and helpful

I received excellent care from all the staff members.

Incredible staff. Thank you so much

i understand I'm not the only patient. I arrived around 8:30 pm and was ushered in rather quickly. Xrays were done efficiently. Then I waited at least 3 1/2 hours to be given crutches.

The attending dr did not even examine me. Dino one listed to chest, heart, etc. other than BO and O2 measurement. Presented rash on hands and feet and wasn't examine other than from distance. Dr was very nice. Staff was great

Dr. Was super friendly as was the 1st nurse.

The process was all seamless and times were great UNTIL we had to wait for discharge. The doctor had the images but not official read the doctor to discharge time was too long. We had to ask when we were going to be released before someone ever came back into the room.

Exam, tests and results all at once; and in a timely manner. I had great service at this facility.

The facility is very clean and modern and the reception and medical team were great. My only compliant and hesitancy to return was how long the visit took. I arrived to a completely empty waiting room and the receptionist told me it was a very slow day for them. Nevertheless, it took 2 hours for me to be seen by a doctor and receive medication. Improve that and this facility will be great.

RN Jennifer is great!XRay tech Brittany was very sweetDr Nippert is awesome

Legacy ER & Urgent Care is the best in all of DFW. This was my first time to the North Richland Hills location, but it is as excellent as every other location. Thank you for the great care!

Great experience considering the time and the treatment that I received. I highly recommend that you have any urgent care needs Go Here!!!

The man in charge of insurance/ billing was very kind and went above and beyond. I can't remember his name but he was African American and had served in the military.

Very helpful staff always makes sureYou get checked in for your vist and updates on your wait time.

Wow,could not believe how fast and organized UF is. One of the most efficient urgent cares I've been to.

Was told I was faking my illness while in excruciating pain just to go home and end up losing control over my bowels mind you I'm 22yrs old that's not common

The emergency room team was very professional and friendly from the moment I entered the building until I left. Everyone was very helpful. The nurses and doctor were very knowledgeable and eager to help me. This is not my first time here, and they always take great care of me, which is why I keep coming back. I am very grateful for their compassion and attentiveness.

I just moved to Jacksonville and live in the area. As a senior it is very comforting to know that the UF Health Emergency and Urgent Care facility is there if and when I need it.

Nurse practioner orescribed zpac, steroid and diflucan but only called in the first two Rxs. the publix pharmacist contacted the facility but no one responded. Poor follow through. in addition, there was no one other patient in urgent care but I waited quite a bit before and after the NP visied.

They didn't even check my urine which I went to a walk in clinic and that was the first thing they did. I had severe UTI. They gave me antibiotics and I'm back to normal. All UF was interested in was running cat scan to r/o stroke which the doctor said was not likely. They needed the bed is what they told me. Gave me Compazine IV and script for anniversary and sent me home. I will not ever go there again and I definitely won't recommend to anyone.

The process of the service and information was very helpful and administered friendly and comfortably.

Entire experience was excellent!!

Everyone was amazing. I arrived early and there were few others, but I was processed very quickly, with an accurate diagnosis and received excellent treatment.

The people at the office desk talk to loud. Divulging your personal information

Having to wait 20 - 30 minutes for an offsite radiologist to review the x-rays is frustrating.

Do the right test on people so they don't t end up in the hospital for a misdiagnosed

The nurse who took my Vitals was very rude to me. I was experiencing a health scare and instead of being compassionate and caring she was rude and condescending. I came to this facility all the way from Orange Park because I thought I would get better treatment for my issues. This experience just made it to where I feel I should just stay home and figure it out with Google.

UF Health offers quality service and treatment. I would recommend..and have in the past for anyone to receive services there!

The physician who seen my daughter had great bedside rapport

The guy nurse that I had was excellent and smart I wasn't afraid to ask him for another blanket