UF Health Emergency & Urgent Care Center - Lane Avenue
Emergency Medicine
888 Lane Ave. S.
Jacksonville, FL 32205 Directions
4.6 out of 5
3,352 verified ratings
3,352 Ratings, 219 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 6, 2025
This is the best place that could have ever happened, at least for me. I hate going to the hospital. I have lupus. I'm very sick with a lot of issues, but lately I've had a large kid. Kidney Stone, I've had to go twice within 4 days, and that is rare for me. And they took care of my pain immediately to give me Great.Comfort, good, caring staff, especially the nurses, wonderful
Apr 5, 2025
This is a wonderful ER and Urgent clinic. I have been going for several years. I highly recommend this facility.
Apr 5, 2025
I love having this so close to home!
Apr 5, 2025
The care was great!
Apr 5, 2025
I didn't like the fact that we were waiting for a room and I never got a room and therefore I don't feel like I was accommodated properly. I shouldn't have had to sit in a chair and go back and forth to a room for care and I was sick and needed to lay down
Apr 4, 2025
I did my own research and concluded that everything your facility offered was exactly what I needed. When I told my co-workers they frowned uon my choice. I followed my gut and wow I was so impressed Your facility has a perfect action plan of care..starting from admitting to discharge. Fast, efficient, professional compassionate, skilled. No one skipped a beat. Never encountered such a happy work place...service with a genuine smile. KUTTOS TO MANAGEMENT.....OUTSTANDING ....YOU PUT THE REST TO SHAME
Apr 2, 2025
Even though patients provide signatures for treatment. Patients should be advised to certain scans/xrays during the treatment hat may change the type of visit from Emergency Room visit versus Urgent Care and being told there is a $500.00 co-payment and the Registration Clerk stating can I pay at least $250.00.
Apr 2, 2025
Several thousand dollars later and was told they couldn't determine my ailment. Cry disappointed
Mar 30, 2025
I received very good care and treatment with a caring kind professional staff
Mar 29, 2025
The wait time was ridiculous! I was in the room almost 30 minutes, then another, 30 mins for nurse to come in with meds from the doctor!
Mar 26, 2025
Good overall experiences
Mar 25, 2025
Drs and nurses don't look at the areas I was having clots and knots at
Mar 24, 2025
This will definitely be my go to urgent care when needed.
Mar 23, 2025
The care is always professional. The Dr's, nurses and all medical team are great. No complaints.
Mar 23, 2025
Thank you for all your care and patience when I was in so much pain.
Mar 22, 2025
Being helped by the staff I felt listened to and taken care of, especially not having insurance te doctor assessed me quickly and ruled out a lot of possibilities and gave me the treatment I was looking for toncontinue to work my job.
Mar 21, 2025
I received 2 phone calls from UF Health a few days after my visit. There was no voicemail telling me why they were calling. I tried calling the clinic but I was told there was no way to find out why I had been called. I still do not know why I was called.
Mar 19, 2025
Awesome service from checkin through checkout
Mar 17, 2025
All the staff, the nurses, the doctors, the RN everybody were super nice bunch of people very courteous very knowledgeable. I was extremely satisfied with the entire hospital. Thank you very much.
Mar 16, 2025
Great staff
Mar 16, 2025
Doctor misdiagnosed my condition. Didn't even perform a cursory exam. I will never visit this center again. Furthermore, I have told everyone I know not to visit this facility!!!
Mar 15, 2025
I was very happy with the care I received
Mar 15, 2025
Really appreciate medical professionals from front desk to physician. On scale of 1 to 10 (10 being best) I rate UF Health Lane Ave Location 10+. Please continue to be a blessing in the Healthcare industry.
Mar 15, 2025
They are doing a great job I love the time I was there
Mar 14, 2025
No one was in reception area when I arrived. Waited some time for someone to come to front desk
Mar 14, 2025
Everyone was helpful and caring
Mar 13, 2025
All good
Mar 12, 2025
Every one at the facility from reception to doctor was very timely, polite and competent.
Mar 11, 2025
Wasn't crowded
Mar 11, 2025
Called and asked to speak with medical staff about my symptoms. I was immediately transferred to Heather, RN, she was very helpful on the phone and even cared for me upon my arrival. Dr. Allen came to speak to me about testing results, she took time to listen and seemed concerned.
Mar 11, 2025
Doctor who administered care did not return to me to give me a briefing upon being released.
Mar 10, 2025
I needed an extension on the doctor's note, but was told it required an additional accessment. That said, I could not afford to pay an additional $100.00 Co-pay.
Mar 10, 2025
Very fast and efficient visit, Had a CT scan of my back. Results were ready soon and explained to me.
Dr. Justin N was very helpful and efficient. So was the nurse who took care of me and walked me to my car.
Mar 9, 2025
All of the staff here was wonderful, from the time we walked in to the time we left. Your kindness and compassion goes a long way. Thank you for making this visit a breeze with a toddler!
Mar 9, 2025
Unnecessary wait time considering we were the only ones waiting to be seen
Mar 9, 2025
Was my first time at this location. Everything was perfect. From front desk to.the last person I saw. Friendly respectful very knowledgeable doctors and nurses. I would like to visit and I definitely recommend this to all my friends and family members. Such a great experience and most of all.very important for I was really sick when I was admitted and I left super healthy and happy literally they gave me my health back in Such a short period of time. Keep the great work u do .I really support all.of you
Mar 9, 2025
The only problem I had was after my stitches were removed and I was ready to leave I had to wait for almost an hour to get my discharge papers. I was in and had the stitches removed in 10 to 15 minutes and then waited almost an hour before I could leave waiting for the discharged papers.
Mar 8, 2025
I believe you need to change you policy on when a patient should return to school are work because we didn't get her medicine til Wednesday l had to go to Walmart and it still wasn't ready l call to see if maybe the doctor would give her another day out but he didn't I was really upset about it so that's one thing you all needs to look at.l would like to know what is the policy.
Mar 7, 2025
The waiting room at the back is too small and a little congested that you hardly breathe some air. Chairs are so closed to each other. Wished it's a little airy or put more space so patients don't sit too closed to each other. I have to go out as I
Was having shortness of breathe . Other than this, everything is excellent and this Urgent Care is highly recommended. Thank you all so much for the kind caring.
Mar 6, 2025
I've been in the UFHealth Jacksonville network for 15 years and when I changed my insurance they suggested I use The Urgent Care Clinic before going to the main hospital's ER and I'm overly glad that I did because the main ER can have you there for many many hours.
Mar 6, 2025
It was a great experience, everything was great honestly
Mar 6, 2025
Dr. Seggera is a wonderful asset to your team. She is fabulous and very compassionate towards her patients. When she was treating my son she made him comfortable and joked about the crazy lingos kids are saying lately.
The triage nurse was very knowledgable and kind towards him as well. They were very busy and she didn't come off as rushed inconvenienced by our visit.
Mar 5, 2025
we live near and are very happy to have UF there.
Mar 5, 2025
My comment that the physician could improve is focused only on the 100% lack of contact. This might have been different if my case had required admission (he might have explained why I was being admitted and what would follow). But, because my discharge included instructions to see both my primary care and a cardiologist as soon as possible, I would have liked the opportunity to ask the physician making those recommendations questions. My feeling on this was enhanced after I had the opportunity to read my test results.
Mar 5, 2025
Very complete health care. All my questions were answered.
Mar 5, 2025
Thank you Dr. Gabe for your patience and kindness with my "practically" 8 year old granddaughter and your thoroughness of your examination. She hit her head quite hard on the floor at school and you were able to carry on a conversation all about school, pets and friends while administering your complete exam. She's cried with the blood pressure and was understandably afraid of the unknown--at the end of the exam she was all smiles, thanks to you. Wishing all of your kid visits go so well--appreciate and value your care at the North, sincerely!
Mar 3, 2025
Everyone was professional, timely and knowledgeable. One thing I did notice was the reception ladies' name tags. Their names were little and the word ADVOCATE was big. Just thought it would be better to call someone by name versus ADVOCATE. I joked about it to the ladies and they said they get that all the time. Thank you!
Mar 1, 2025
Everyone was so friendly from Tyesha at registration, the Medic whose name I cannot remember (sorry), to Grace the ARNP. Very kind. In & out in less than an hour. And the prompt followup with test results. Excellent all around!
Mar 1, 2025
Nice job
Mar 1, 2025
Impressed with the cleanliness of the facility