UF Health Emergency & Urgent Care Center - Lane Avenue
Emergency Medicine
888 Lane Ave. S.
Jacksonville, FL 32205 Directions
4.6 out of 5
3,236 verified ratings
3,236 Ratings, 316 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 20, 2025
Excellent facility
Jul 20, 2025
Thanks for caring for me.
Jul 18, 2025
My nurse Marilou was an absolute angel and I would 1000% be happy to have her treat me again if anything ever happened
Jul 18, 2025
Doctor on staff didn't try to diagnose reason for pain. Only wanted to give me narcotics for pain and send me home. Ended up going to UF North to get the care I needed. They were awesome
Jul 17, 2025
The sign in clerk at the desk in the lobby should not require me to give my Social Security number verbally. It's a crowded and somewhat small sized public area and you never know if someone is sitting in there hearing or capturing protected, personal information such as this
Jul 16, 2025
Thank you!
Jul 16, 2025
At Checkin it should be clear as to whether it will be billed as an urgent care visit or an ER visit.
Jul 15, 2025
They are very thorough in all ways
Jul 15, 2025
Very fast and efficient. Sure beats going to hospital ER for non threatening life/medical proceedures
Jul 14, 2025
This was my first experience with Legacy. I was very pleased with my care from registration, nursing and physician care. Everyone were very professional and explained the process. Also c-ray tech was very sweet. I will use this facility again if I need to.
Jul 14, 2025
Very pleasant community and efficient.
Jul 13, 2025
Thank you
Jul 13, 2025
The care I received by all the staff was wonderful.
Jul 12, 2025
I was told to go to the hospital wasn't told an ambulance was coming to get me so I left to drive to the hospital only to be cashed back to urgent care because they were getting an ambulance to transport me.
Jul 12, 2025
The staff were so incredibly wonderful and kind. They went out of their way to comfort me and take such good care of me. I truly cannot thank them enough for treating me such compassion and understanding.
Jul 12, 2025
Every single person I encountered during my visit was so professional and pleasant to communicate with. Thank you!
Jul 11, 2025
Love this place. Friendly, quick, and accurate care.
Jul 10, 2025
I received excellent care! Thank you
Jul 8, 2025
The second Dr who administered care was very rude. He never introduced himself and I had to investigate to get any information about my discharge and the care that was provided. He was going to send me home and no disgust and results of labs, the CT that was performed or the medication that was prescribed. Horrible bedside manner. Previous DR and Nurses were were great.
Jul 8, 2025
I was concerned because I hadn't been here before with my special needs child and was pleasantly surprised. Thanks for the great care!
Jul 7, 2025
All staffs were friendly and fast services. Thank you all especially the doctor and nurse who assist me Now I am feeling so well and back to my daily routine.
Jul 7, 2025
Efficient, professional, helpful, the time in and out was amazing, resolved my problem professionally and I everyone was so nice and pleasant. I will come back here if needed after my doctors are closed. Love my UF Health Doctors.
Jul 6, 2025
Took a long time to get X-rays then a longer time
For a Dr to read X-rays
Jul 3, 2025
Even the security guard was extremely kind and helpful as he helped get me in and out of my vehicle. Had severe knee pain and could barely walk.
Jul 3, 2025
My care at UF Health Emergency was exceptional. The staff and doctor were professional and courteous.
Jul 2, 2025
To all the Medical staff n others, thank you for saving my life, if it wasn't for y'all's fast actions I wouldn't have made it another day. I Give thanks to God first and for most, because everyone in place to save my life. I thank everyone at UnF Health Hospital for saving my life thank you to everyone for everything y'all did and still do for me. God bless everyone.
Jul 2, 2025
My 3rd visit since opening on Lane Ave. It's close to my home and usually quick in abd out.
Jul 1, 2025
Very pleasant experience
Jul 1, 2025
This is my 5th time here. I knew what my problem was! The doctor confirmed it. From the time I signed in to walking out was under 30 minutes!! I also got my first dose of medicine there!which helped relieved my uncomfortable sensation! Am truly grateful for that because it was 10:00 at night and the pharmacy was close! I was able to sleep! I llloovveee uf health! Glad I didn't have to sit in the emergency room!!!!
Jun 30, 2025
I have been to the emergency room more times in the last six months and I have been in my 48 years of a living and I don't feel like they really do anything for you. They just discharge you and say follow up with your primary. I'm an employee so I have no choice but to come here, but I definitely don't feel like I get the care I need and deserve.
Jun 29, 2025
Always very helpful and efficient.
Jun 29, 2025
Need more staff the wait time is crucial at night
Jun 29, 2025
I was very pleased with the overall experience of my visit. Everybody on staff were extremely friendly and helpful.
Jun 29, 2025
I love them, everyone was awesome!!!!!!!!!!!!!!!!!!!!!
Jun 27, 2025
One medical staff did a poor job at taking my blood and I had to be poked again for my IV the nurse could tell something was done wrong and asked who took my blood. The man that did it said he poked through my vein
Jun 27, 2025
Everything was fine. Everyone was nice and friendly and knew their job and did it well.
Jun 27, 2025
Thank You UF Health,
Jun 26, 2025
I had an awesome experience. Staff was courteous, friendly, and very professional.
Jun 25, 2025
This time there were no separate rooms only partitioned areas available -which were not optimal but still received good care from the physician
Jun 24, 2025
Friendly and professional
Jun 24, 2025
I was completely taken care of and everyone was sooo nice!
Jun 23, 2025
More warm blankets would be great
Jun 22, 2025
My doctor never came back and explained what was wrong or treatment.
Jun 22, 2025
Staff is very friendly and caring.
Jun 22, 2025
Everyone job will done
Jun 22, 2025
I like the time frame to see the dr, it's was very faster then i thought
Jun 20, 2025
Catrina, your Registration Clerk is a wonderful caring person. You have a jewel in that sweet lady.
Jun 18, 2025
Walking in staff was helpful, pleasant and caring. After a short wait was the examining room. Physician was so detailed and through. Came out side fast. Hope nothing changes. Keep up the great work.
Jun 17, 2025
I love my chart a really great tool...
Jun 16, 2025
fast, curtious , professional service