Tracy, Ellen DNP, BSN, RN, FNP-BC
Family Medicine
BJC Medical Group at the Highlands
1110 Highlands Plaza Drive East, Suite 220
Saint Louis, MO 63110 Directions
4.7 out of 5
181 verified ratings
181 Ratings, 69 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 30, 2025
Was there anything that you feel was outstanding?
No, I was treated with nothing but respect, professionalism, patience, and understanding. I felt like she listened to me and genuinely wanted to help me figure out what’s causing the problems and help me through this difficult medical situation.
What could have been done to improve your experience?
None thing that I can think of at this time. I asked for a better f/u visit . I left feeling encouraged and not anxious about anything.
Oct 28, 2025
Was there anything that you feel was outstanding?
The entire team is great here.
What could have been done to improve your experience?
None.
Oct 28, 2025
Was there anything that you feel was outstanding?
Nope
What could have been done to improve your experience?
Nothing keep up the Good work
Oct 25, 2025
Was there anything that you feel was outstanding?
Dr. Tracy listened to me and I felt the was adequate time for me voice my concerns and not rushed. Supported my concerns and suggested some test
Oct 25, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
No
Oct 24, 2025
Was there anything that you feel was outstanding?
Patience answering questions. Staff was extremely respectful! Ms. Tracy was very helpful in directing me on what needs to be done next and quickly got a referral for me.
What could have been done to improve your experience?
No improvement needed.
Oct 24, 2025
Was there anything that you feel was outstanding?
It was good by doctor and said nurse.
What could have been done to improve your experience?
Nothing
Oct 22, 2025
What could have been done to improve your experience?
don't assume because you are of a certain age that we are not able to understand or hear what you are saying and that we are coming for a social visit.
Oct 21, 2025
Was there anything that you feel was outstanding?
Everyone were excellent in doing their jobs. From answering the phone to checking you in and taking you to the exam room. Even the lab technician and her trainer who took my blood. Listened to when I told her that I had small veins. She used the appropriate needle which made it easier for both of us. Didn’t hurt at all she can take my blood any time. Right along with the nurse who administered my Flu shot. I love the workers at BJC on the Highland.
What could have been done to improve your experience?
Nothing different needs to be done in my opinion. They are always courteous.
Oct 21, 2025
Was there anything that you feel was outstanding?
Sure Ellen was very much concerned and compassionate and helpful.
What could have been done to improve your experience?
Absolutely nothing else needed to be done I received extraordinary care , l am super grateful and certainly satisfied with my service that was rendered. The
Oct 18, 2025
Was there anything that you feel was outstanding?
Overall great service and excellent professionals
What could have been done to improve your experience?
No improvements
Oct 16, 2025
Was there anything that you feel was outstanding?
Every one was so caring
What could have been done to improve your experience?
Nothing
Oct 10, 2025
Was there anything that you feel was outstanding?
Ellen is always exceptional.
Oct 3, 2025
Was there anything that you feel was outstanding?
Ellen Tracy
What could have been done to improve your experience?
Nothing
Oct 1, 2025
Was there anything that you feel was outstanding?
I enjoy Ellen Tracy, she is so down to earth, nice, and willing to go the extra mile to help you have successful health.
What could have been done to improve your experience?
My visit was great!
Sep 24, 2025
Was there anything that you feel was outstanding?
Everyone was excellent
Sep 24, 2025
Was there anything that you feel was outstanding?
Everyone
Sep 16, 2025
Was there anything that you feel was outstanding?
Ellen
What could have been done to improve your experience?
I don’t have any at this time
Sep 6, 2025
Was there anything that you feel was outstanding?
Ellen was great
Sep 6, 2025
Was there anything that you feel was outstanding?
Ellen Tracy showed me exercises to do to help prevent charlie horse spasms and offered a safer alternative for nighttime pain relief.
Sep 1, 2025
Was there anything that you feel was outstanding?
Ellen
What could have been done to improve your experience?
Not a thing
Aug 25, 2025
Was there anything that you feel was outstanding?
My experience was highly favorable and pleasant. My questions were answered and I felt I was treated respectfully either patience and kindness.
What could have been done to improve your experience?
N/A. I have a lot of confidence and trust in my doctor and his team. I’ve always been treated fairly and appropriately and felt compassion when warranted. No complaints against this team!
Aug 23, 2025
Was there anything that you feel was outstanding?
This was great appointment
What could have been done to improve your experience?
Nothing
Aug 23, 2025
Was there anything that you feel was outstanding?
Ellen and the staff at the Highlands location are amazing! I have complete confidence in Ellen and would highly recommend her to Others, as I have in the past.
Aug 23, 2025
Was there anything that you feel was outstanding?
Ellen & her assistant were so caring, concern & immediately start evaluate my symptoms. Ellen's care is so efficient with compassion . She is a joy when I need come with an issue.
What could have been done to improve your experience?
Nothing
Aug 22, 2025
Was there anything that you feel was outstanding?
Ellen Tracey was great Easy to talk to Understood my problem, Assessed everything and did make me feel rushed. I felt well taken care of
Aug 16, 2025
Was there anything that you feel was outstanding?
Ellen
Aug 15, 2025
Was there anything that you feel was outstanding?
Everyone extremely helpful
Aug 13, 2025
Was there anything that you feel was outstanding?
I felt seen and heard by all the staff
What could have been done to improve your experience?
NA
Aug 12, 2025
Was there anything that you feel was outstanding?
It was a fantastic visit and I’m happy to learn that Nurse Practitioners are back
What could have been done to improve your experience?
Nothing
Aug 12, 2025
Was there anything that you feel was outstanding?
I was very sad when my doctor left the practice. Ellen Tracy is a wonderful substitute.
Aug 9, 2025
Was there anything that you feel was outstanding?
Everyone was great
What could have been done to improve your experience?
Everything was well organized.
Aug 8, 2025
Was there anything that you feel was outstanding?
Great Service
What could have been done to improve your experience?
I was pleased
Jul 4, 2025
Was there anything that you feel was outstanding?
It was my first visit with Ellen Tracy, NP. I felt very comfortable in speaking with her. She was very kind , friendly, professional and detailed.
What could have been done to improve your experience?
I had an excellent visit.
Jul 4, 2025
Was there anything that you feel was outstanding?
Ellen rocks!
What could have been done to improve your experience?
Nothing
Jul 4, 2025
Was there anything that you feel was outstanding?
Ellen, NP
What could have been done to improve your experience?
No problems
Jul 4, 2025
What could have been done to improve your experience?
The appointent took longer than scheduled because of the wait between the nurse and the nurse practitioner.
Jul 1, 2025
Was there anything that you feel was outstanding?
Nope
What could have been done to improve your experience?
Nothing
Jun 30, 2025
Was there anything that you feel was outstanding?
Ellen Tracy!! She made me feel so comfortable. She listened to all my questions and concerns. Very articulate and caring.
What could have been done to improve your experience?
Nothing
Jun 28, 2025
Was there anything that you feel was outstanding?
Ellen is an amazing NP! She offered suggestions based on her knowledge of what was available and what I needed given my ADHD without me having to specifically ask. I really appreciate her proactive approach to care.
Jun 28, 2025
Was there anything that you feel was outstanding?
The NP is very thorough and followed through with appropriate referrals.
What could have been done to improve your experience?
Fully satisfied
Jun 27, 2025
What could have been done to improve your experience?
I don’t feel like my needs were addressed. I feel like my needs were dismissed, like somebody didn’t read my chart, and like I wasted my time. I felt like I was judged and given silly recommendations by someone who spent 15 minutes with me.
Jun 26, 2025
Was there anything that you feel was outstanding?
Both the provider and the medical assistant were outstanding in the way they treated me and explained everything during my visit
Jun 25, 2025
Was there anything that you feel was outstanding?
My Doctor was professional and absolutely wonderful
What could have been done to improve your experience?
Not a thing
Jun 20, 2025
Was there anything that you feel was outstanding?
Ellen Tracey is par excellence.
Jun 19, 2025
Was there anything that you feel was outstanding?
The whole staff is excellent
What could have been done to improve your experience?
Nothing different everything was fine
Jun 19, 2025
Was there anything that you feel was outstanding?
Ellen Tracy was professional, extremely knowledgeable, and took a genuine interest in things I wanted to talk about.
Jun 18, 2025
Was there anything that you feel was outstanding?
Ellen Tracy is awesome! She is concerned about me and my health. She involves me in decisions regarding my health. Very friendly!
Jun 18, 2025
Was there anything that you feel was outstanding?
Ellen Tracy, NP was wonderful, she took the tune to pre-visit plan and we talked in depth about both of our concerns. She listened and we came up with a plan, she even scheduled my follow up apt.
Jun 15, 2025
Was there anything that you feel was outstanding?
The whole experience.
What could have been done to improve your experience?
Not a thing