Andrew Rong, MD
Ophthalmology
Byers Eye Institute
2452 Watson Ct
Palo Alto, CA 94303 Directions
4.8 out of 5
464 verified ratings
464 Ratings, 83 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. Rong for excellent surgical outcomes, clear explanations, professionalism, and compassionate bedside manner. Many note improved vision after procedures and express gratitude for attentive pre- and post-op care. Communication, responsiveness, and a friendly, caring attitude are frequent highlights. A few comments mention insurance/payment issues and ongoing recovery uncertainty, but overall sentiment is highly positive with multiple reports of successful eye surgeries and strong trust in the provider.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 23, 2026
Very happy with the process and results. Thank you very much.
May 17, 2026
Excellent experience
May 2, 2026
Excellent customer service
Apr 2, 2026
Great visit and satisfied with visit.
Mar 12, 2026
Very pleased with Andrew Rong, MD. Good communicator, caring, courteous, pleasant.
Mar 12, 2026
I look forward to my next visit and surgery
Feb 25, 2026
Excellent attention and ease of making appointment and getting to the institute.
Feb 19, 2026
My follow up visit went as well as the surgery I’m very happy with both
Feb 6, 2026
I am looking forward to my next visit
Jan 29, 2026
Dr Rong also recommended another Bascom eye specialist for my next visit. Grateful for that also.
Jan 22, 2026
Dr Rong was outstanding!!
Dec 16, 2025
Dr Rong is patient & efficient
Dec 16, 2025
Dr Rong is the best he save my eyes
Dec 15, 2025
Excellent
Nov 30, 2025
Excelente
Nov 20, 2025
Explained and listened
Nov 20, 2025
Wonderful
Nov 18, 2025
Keep it up!
Nov 12, 2025
DrRong answered all my questions and made me feel at ease during my visit. He was pleasant and professional.
Nov 1, 2025
Very professional
Oct 30, 2025
Highly professional, friendly and excellent medical care. Thank you so much.
Oct 23, 2025
The provider understood what I needed and was able to do the procedure. He was really professional and understood what needed to be done.
Oct 19, 2025
Good experience.
Oct 18, 2025
Fabulous
Oct 16, 2025
Doctor rong was great.It's just, you, didn't take our our insurance.
Sep 29, 2025
Best eye Surgeon. So pleased with my eyes
Sep 28, 2025
Excelente atencion
Sep 19, 2025
Thanks for your excellent surgery!
Sep 18, 2025
I have a very long way to go in healing and am hoping for the best possible outcome.
Sep 17, 2025
He is friendly and intelligent and informative
Sep 16, 2025
I appreciate concern and care
Sep 16, 2025
Very satisfied with this results of my plastic surgery couldn’t ask for anything more. Dr. Rong is traffic.
Sep 14, 2025
I liked the coffee and the snack Bascom gave out
Sep 9, 2025
Dr. Rong is very professional & takes the time to answer concerns & questions
Aug 25, 2025
Very professional, listens to his patients and explains things very well
Aug 22, 2025
Dr. Rong is extremely knowledgeable & personable
Aug 21, 2025
Timely response to my issue. Excellent treatment and great results
Jul 31, 2025
Very concerned extremely caring very professional
Jul 27, 2025
Great care and family type relationship with my providers
Jul 23, 2025
Responsive to my needs
Jul 20, 2025
Excelente servicio
Jul 17, 2025
Excellent experience.
Jul 9, 2025
Nothing but positive feedback regarding Dr. Rong and his team. He answered all questions, and helped to alleviate any concerns for my upcoming procedure.
Jul 3, 2025
Perfecto
Jun 29, 2025
Super buena
Jun 26, 2025
superb great excellent excellent
Jun 17, 2025
My doctor explained everything to me so I could understand
Apr 27, 2025
Excellent in explaining the medical part of appointment and taking the time to listen to my concerns.
Mar 30, 2025
Excellent care provided by Dr Rong
Mar 29, 2025
Dr. Andrew Rong highly recommended