Riverview Health ER & Urgent Care - West Carmel/Zionsville
Emergency Medicine, Urgent Care
10830 N. Michigan Rd.
Zionsville, IN 46077 Directions
4.7 out of 5
6,846 verified ratings
6,846 Ratings, 1,569 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Riverview Health ER & Urgent Care — West Carmel/Zionsville is consistently praised for fast, efficient, and compassionate care. Patients highlight friendly, knowledgeable clinicians and clean facilities; many note rapid assessment, clear explanations, and appropriate diagnostics (including CT, x‑ray, and blood clot detection). Several comments describe life‑saving care for serious conditions (pulmonary emboli). A few mentions describe a rushed encounter or brief physician interaction, but overall sentiment is highly positive and trusting.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 27, 2026
Great service
May 24, 2026
Doctor was very knowledgeable about my condition , my previous surgical procedure and gave me information on the symptoms that I was experiencing and it was normal. I did not know that. Thanks for the outstanding care and kindness by everyone.
May 24, 2026
Very satisfied with entire process from admissions to body scan. I have never been treated so quickly in my entire life. Doctor listened well and explained my issue in a non confusing way. I will definitely return if I have a medical need!
May 23, 2026
Great staff
May 23, 2026
Caring individuals who assisted and treated me. Empathy and medical expertise added to my excellent experience.
May 22, 2026
Overall great experience
May 22, 2026
Tiana was absolutely amazing at making my daughter feel comfortable and well-cared for. She is the best!
May 22, 2026
I had a short wait and great care by staff. Received treatment options that worked well. Professional and caring staff.
May 22, 2026
This is the BEST medcheck in the area. Everyone is so kind, helpful and friendly!
May 22, 2026
Totally professional interaction while addressing my reason for the visit. I went there after calling my PCP who couldn’t get me in until June 5th. My issue was more urgent than that…and the bot at my PCP was not at all helpful. I couldn’t speak to a person. Time to look for another provider.
May 21, 2026
Seamless.
May 21, 2026
Good experience and great advice for next steps
May 19, 2026
Every time that I have ever been to this location has been really good quality service. Friendliness timeliness everything you’re just feel like everybody is really knowledgeable and it’s not just a feeling it’s you see it you while you feel it.
May 18, 2026
Nurse (Martha?) very personable, attentive and kept me informed. Dr had good communication skills. This is second time to facility and both visits took longer than i expected but both times Dr explained why and I'd rather stay loner and get issue resolved than be kicked out early
May 18, 2026
Great experience. Got in quickly, everyone very nice. Very convenient.
May 17, 2026
Received excellent care in a good time frame.
May 17, 2026
The efficiency of the procedures and the cleanliness of the facility.
May 15, 2026
Everything was well done and easy to understand, thank you.
May 15, 2026
I was amazed at how quick they analyzed my x rays and prescribed my meds.
May 14, 2026
Very efficient, knowledgeable, and great bedside manner.
May 14, 2026
PA and nurse were quick, kind, and knowledgeable.
May 14, 2026
Expedient and friendly care
May 14, 2026
I love the Riverview Urgent Care near my home. It's so fast and straight forward. The care makes sense and the people are SO nice!
May 13, 2026
The doctor was very aggressive treating my illness and I appreciate that. I was very sick.
May 13, 2026
The staff were very professional and understanding, I have been in a traumatic situation and they handled me with compassion I hadn't been shown in a minute.
May 13, 2026
going here has always been a good experience, the staff, the process and wait time
May 12, 2026
Great, always great, and this is my third separate visits.
May 12, 2026
This is the only urgent care I will go to. Always have had a great experience with the staff and the wait time.
May 12, 2026
Everyone was very friendly and knowledgeable.
May 12, 2026
I was in and out in less than 30 minutes. It was much better than I hoped for.
May 11, 2026
From start to finish, each staff member was beyond effective in making my daughter (patient) and myself feel comfortable, in a very timely manner. The smiles, calm talking, assertiveness, and effort to understand/treat/discharge was the best service I have ever experienced at an urgent care visit. Great job to the check in hostess, Taylor RN, and our doctor...I am so sorry I forget the names of the others.
May 11, 2026
Very satisfied with quick service, fast process and knowledge of staff concerning my needs. Felt very confident with diagnosis and follow up treatment.
May 10, 2026
Registration helped as I collapsed in a chair upon entering. Was seen asap. Alex RN was outstanding, as was the Dr. Beeson. Test results were back asap. And I was whisked off to St.V. ER IN AN AMBULANCE. The demeanor of both the Dr. and Alex was perfect. He was informative, direct, but kind. Kudos to that care team! He knew exactly what I needed, and she knew how to keep it light and calming .
May 10, 2026
Kindness and attention
May 9, 2026
The staff was kind and efficient making a rough day much more manageable
May 9, 2026
The only negative comment from me would me that the recommended cardiologist never called to set up an appointment.
The best part was that both the nurse and doctor spent extra time reassuring me and answering all my questions.
May 7, 2026
The nurse was very friendly and accommodating. It would have been helpful to have checked on me in the exam room while waiting for X-ray, doctor visit, etc - I could have used Tylenol for pain and assist with ice pack but overall was glad to have her care. The doctor was pleasant, not especially forthcoming with info; gave me the impression he was putting in a shift, not especially interested in the patient. Overall very quick service and glad to have Riverview nearby.
May 7, 2026
The nurse was very friendly and accommodating. It would have been helpful to have checked on me in the exam room while waiting for X-ray, doctor visit, etc - I could have used Tylenol for pain and assist with ice pack but overall was glad to have her care. The doctor was pleasant, not especially forthcoming with info; gave me the impression he was putting in a shift, not especially interested in the patient. Overall very quick service and glad to have Riverview nearby.
May 5, 2026
Got in very quick. Everyone was very kind. I had to come here because my hospital
Network turned me away for care because they were short staffed. I needed to be seen urgently for an xray, and Riverview did not disappoint! Thank you
Apr 26, 2026
Excellent care always at Riverview for me. I tried CVS for a strep screen and after waiting over half an hour ( for an estimated 50 minute wait) the nurse said it would be 2-3 hours before she could squeeze me in. I drove to Riverview Urgent Care and had no waiting to be seen!
Apr 25, 2026
Very quick.
Apr 25, 2026
Professional staff excellent procedures, all good
Apr 25, 2026
Excellent care!
Apr 25, 2026
Professional staff excellent procedures, all good
Apr 25, 2026
I had a very quick in an out visit and the whole experience was very friendly from all staff members.
Apr 25, 2026
Very quick.
Apr 25, 2026
Very quick.
Apr 25, 2026
Very quick.
Apr 25, 2026
I had a very quick in an out visit and the whole experience was very friendly from all staff members.
Apr 24, 2026
We were very pleased with the bisit