Riverview Health ER & Urgent Care - Carmel
Urgent Care, Emergency Medicine
14585 Hazel Dell Pkwy
Carmel, IN 46033 Directions
4.7 out of 5
7,527 verified ratings
7,527 Ratings, 1,563 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Riverview Health ER & Urgent Care – Carmel is consistently praised for fast, professional, and compassionate care. Patients highlight friendly, knowledgeable clinicians and clean facilities; many say they’d recommend the center and choose it over other EDs. Several comments describe accurate, timely diagnoses (including blood clots, Ramsay Hunt, pericarditis) and effective treatment. A few note occasional rushed encounters or staffing-related waits, but overall sentiment is highly positive with emphasis on bedside manner and efficient processes.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 2, 2026
The front desk receptionist was extremely rude. We have been going to legacy er for 20 years and never had the issue. When trying to leave and discharge out person wasn’t there and waited for awhile and when finally came back they was not friendly. Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!
Apr 26, 2026
Excellent care always at Riverview for me. I tried CVS for a strep screen and after waiting over half an hour ( for an estimated 50 minute wait) the nurse said it would be 2-3 hours before she could squeeze me in. I drove to Riverview Urgent Care and had no waiting to be seen!
Apr 25, 2026
Very quick.
Apr 25, 2026
Professional staff excellent procedures, all good
Apr 25, 2026
Excellent care!
Apr 25, 2026
Professional staff excellent procedures, all good
Apr 25, 2026
I had a very quick in an out visit and the whole experience was very friendly from all staff members.
Apr 25, 2026
Very quick.
Apr 25, 2026
Very quick.
Apr 25, 2026
Very quick.
Apr 25, 2026
I had a very quick in an out visit and the whole experience was very friendly from all staff members.
Apr 24, 2026
We were very pleased with the bisit
Apr 24, 2026
The women doing the registration process are top notch. She worked hard to get us checked in before it switched over to ER. The nurse was great and could joke with my daughter in the end. Although I think the last couple stitches are loose and probably aren’t doing anything that’s the PA and not the nurse.
Apr 24, 2026
It was the best experience I have had at an urgent care facility.
Apr 23, 2026
First time there! It was great!
Apr 23, 2026
fast, clear discussion, but left most EKG tabs on me
Seperate -No contact from GP or specialist after5 days :-(
Apr 23, 2026
First time there! It was great!
Apr 23, 2026
The staff were all nice and friendly. there was no wait time
Apr 23, 2026
The staff were all nice and friendly. there was no wait time
Apr 22, 2026
The service was very fast. The woman who did the CT scan was very professional and warm. I have already recommended this facility to ten plus people. Thank you.
Apr 22, 2026
We’ve had very good experiences every time we’ve visited. They clearly explained each step of the treatment and diagnosis. Everyone is attentive, communicative, and professional—from the administrative staff to the doctor and nurses. The wait time during our last visit was much shorter than on previous visits.
Apr 22, 2026
I came in with a persistent cough and trouble breathing. Was in and out in about an hour with an RX to stop the cough. Started the medicine and on the mend in about 24hrs. Thank you to all the staff at Riverview for everything you do. Hope I was the easiest case you had all day!
Apr 22, 2026
Thank you very much for the whole staff.
Apr 22, 2026
Thank you very much for the whole staff.
Apr 21, 2026
This location on Michigan Road is my preference for urgent care. The facility is nice and well equipped. The staff if always kind and able to address my issues. Waits are typically short.
Apr 21, 2026
Outstanding care!
Apr 21, 2026
Outstanding care!
Apr 21, 2026
This location on Michigan Road is my preference for urgent care. The facility is nice and well equipped. The staff if always kind and able to address my issues. Waits are typically short.
Apr 8, 2026
The staff at Legacy ER is wonderful and all look like supermodels.
Apr 8, 2026
From the time I entered Legacy ER, the check in was smooth, the triage was very good and the discussion with the Doctor, nurses and phlebotomist was exceptional. It is hard to find a standalone ER/UV that has a lab and CT onsite. Everyone was very professional, knowledgeable and very kind. This is what HealthCare needs to be!! Thank you!
Apr 8, 2026
Everybody was so welcoming and nice.
Apr 7, 2026
Dr Murphy was so nice, caring and knowledgeable. We really felt so much better when we left.
Apr 7, 2026
Great people. Excellent service
Mar 18, 2026
Very good experience with Riverview.
Mar 18, 2026
All of the staff were warm, welcoming, knowledgeable and very good at what they do! I appreciate each of the professionals who cared for me last week--Janel, Krista, Andrew, Jen and Mr. Kenny; and Dr. Beeson. It was a relaxing, comforting experience. Thank you Krista and Jen for providing some additional insights for my recovery!
Mar 18, 2026
I was administered to very quickly. The staff was very quick and efficient. I will recommend this place to any in need. Thank you.
Mar 17, 2026
He took his time and explained my condition so I could understand the next steps to take.
Mar 17, 2026
Process and wait might have been great because I was about the second person to arrive in the morning
Mar 17, 2026
Friendly sraff CLEAN facility, quick service great assistance for needs
Mar 17, 2026
Process and wait might have been great because I was about the second person to arrive in the morning
Mar 17, 2026
He took his time and explained my condition so I could understand the next steps to take.
Mar 17, 2026
He took his time and explained my condition so I could understand the next steps to take.
Mar 17, 2026
Friendly sraff CLEAN facility, quick service great assistance for needs
Mar 16, 2026
I had a short wait time and was pleasantly surprised at the responsiveness of both the treating nurse who took a detailed description of my pain and diagnoses, and the doctor who was kind and personable, But more importantly was able to Recognize and address my pain and also was aware and knowledgeable about my genetic connective tissue disorder in an informed and meaningful way while connecting it to the pain I was having that brought me in and tailoring the future treatment I needed to eliminate additional testing and time.
Mar 16, 2026
I would definitely recommend Riverview Health Emergency room and urgent care.
Mar 16, 2026
Care and concern provided was outstanding and made me feel very comfortable with how the staff was taking care of me. All were very personable.
Mar 16, 2026
Always great experience.
Mar 16, 2026
Everyone was kind, and efficient, and helpful.
Mar 16, 2026
The entire process was fast and efficient.
Mar 16, 2026
Great, fast, kind care. I received really helpful information. It was good to learn that I was not having a complication from a cat bite. Thank you!