Riverview Health ER & Urgent Care - Carmel
Urgent Care, Emergency Medicine
14585 Hazel Dell Pkwy
Carmel, IN 46033 Directions
4.7 out of 5
7,437 verified ratings
7,437 Ratings, 1,614 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Riverview Health ER & Urgent Care – Carmel is consistently praised for fast, professional, and compassionate care. Patients highlight friendly, knowledgeable clinicians and clean facilities; many say they’d recommend the center and choose it over other EDs. Several comments describe accurate, timely diagnoses (including blood clots, Ramsay Hunt, pericarditis) and effective treatment. A few note occasional rushed encounters or staffing-related waits, but overall sentiment is highly positive with emphasis on bedside manner and efficient processes.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 27, 2026
Great service
May 25, 2026
What a great experience. I was able to look online to see the wait and it was pretty true all around. Fast, efficient, friendly. I was in and out within an hour.
May 24, 2026
Doctor was very knowledgeable about my condition , my previous surgical procedure and gave me information on the symptoms that I was experiencing and it was normal. I did not know that. Thanks for the outstanding care and kindness by everyone.
May 24, 2026
Very satisfied with entire process from admissions to body scan. I have never been treated so quickly in my entire life. Doctor listened well and explained my issue in a non confusing way. I will definitely return if I have a medical need!
May 23, 2026
Great staff
May 23, 2026
I take great comfort knowing Legacy ER is here to care for my needs!
May 23, 2026
Caring individuals who assisted and treated me. Empathy and medical expertise added to my excellent experience.
May 22, 2026
Overall great experience
May 22, 2026
Tiana was absolutely amazing at making my daughter feel comfortable and well-cared for. She is the best!
May 22, 2026
I had a short wait and great care by staff. Received treatment options that worked well. Professional and caring staff.
May 22, 2026
This is the BEST medcheck in the area. Everyone is so kind, helpful and friendly!
May 22, 2026
Totally professional interaction while addressing my reason for the visit. I went there after calling my PCP who couldn’t get me in until June 5th. My issue was more urgent than that…and the bot at my PCP was not at all helpful. I couldn’t speak to a person. Time to look for another provider.
May 22, 2026
There was no wait, and the nurse took me into a private room and immediately asked questions and explained exactly what would happen. The Dr and the nursing staff were extremely kind, empathetic and caring. I felt well taken care of and would highly recommend this facility to everyone.
May 22, 2026
You all were amazing.
May 21, 2026
Good experience and great advice for next steps
May 19, 2026
Legacy ER is always fast and efficient. From the time I come until I leave, I am always impressed by the treatment and efficiency of eveyrone who works there.
May 19, 2026
Every time that I have ever been to this location has been really good quality service. Friendliness timeliness everything you’re just feel like everybody is really knowledgeable and it’s not just a feeling it’s you see it you while you feel it.
May 18, 2026
Great experience. Got in quickly, everyone very nice. Very convenient.
May 17, 2026
Received excellent care in a good time frame.
May 17, 2026
Very helpful and they made it a quick and easy process.
May 16, 2026
Very timely and willing to discuss my situation
May 15, 2026
Everything was well done and easy to understand, thank you.
May 15, 2026
I was amazed at how quick they analyzed my x rays and prescribed my meds.
May 15, 2026
it was a great experience. I have been there before and it’s always been good.
May 14, 2026
Very efficient, knowledgeable, and great bedside manner.
May 14, 2026
PA and nurse were quick, kind, and knowledgeable.
May 14, 2026
Expedient and friendly care
May 14, 2026
I love the Riverview Urgent Care near my home. It's so fast and straight forward. The care makes sense and the people are SO nice!
May 13, 2026
The doctor was very aggressive treating my illness and I appreciate that. I was very sick.
May 13, 2026
The staff were very professional and understanding, I have been in a traumatic situation and they handled me with compassion I hadn't been shown in a minute.
May 13, 2026
going here has always been a good experience, the staff, the process and wait time
May 13, 2026
This was my first visit and I was pleasantly surprised by the ease of the process and the brief wait time.
May 12, 2026
Great, always great, and this is my third separate visits.
May 12, 2026
This is the only urgent care I will go to. Always have had a great experience with the staff and the wait time.
May 12, 2026
Everyone was very friendly and knowledgeable.
May 12, 2026
I was in and out in less than 30 minutes. It was much better than I hoped for.
May 12, 2026
Very satisfied
May 11, 2026
From start to finish, each staff member was beyond effective in making my daughter (patient) and myself feel comfortable, in a very timely manner. The smiles, calm talking, assertiveness, and effort to understand/treat/discharge was the best service I have ever experienced at an urgent care visit. Great job to the check in hostess, Taylor RN, and our doctor...I am so sorry I forget the names of the others.
May 11, 2026
Very satisfied with quick service, fast process and knowledge of staff concerning my needs. Felt very confident with diagnosis and follow up treatment.
May 10, 2026
Registration helped as I collapsed in a chair upon entering. Was seen asap. Alex RN was outstanding, as was the Dr. Beeson. Test results were back asap. And I was whisked off to St.V. ER IN AN AMBULANCE. The demeanor of both the Dr. and Alex was perfect. He was informative, direct, but kind. Kudos to that care team! He knew exactly what I needed, and she knew how to keep it light and calming .
May 10, 2026
Kindness and attention
May 10, 2026
Very friendly, efficient staff. The supervision sas handled by a nurse practitioner, not a physian. Significant testing and evaluation were done and each person involved in my care displayed real competence. The level of care I received was superior to much of the care I receive in Maine.I would highly recommend the care of Virginia Mason urgent care
May 9, 2026
The staff was kind and efficient making a rough day much more manageable
May 9, 2026
The only negative comment from me would me that the recommended cardiologist never called to set up an appointment.
The best part was that both the nurse and doctor spent extra time reassuring me and answering all my questions.
May 7, 2026
The nurse was very friendly and accommodating. It would have been helpful to have checked on me in the exam room while waiting for X-ray, doctor visit, etc - I could have used Tylenol for pain and assist with ice pack but overall was glad to have her care. The doctor was pleasant, not especially forthcoming with info; gave me the impression he was putting in a shift, not especially interested in the patient. Overall very quick service and glad to have Riverview nearby.
May 7, 2026
The nurse was very friendly and accommodating. It would have been helpful to have checked on me in the exam room while waiting for X-ray, doctor visit, etc - I could have used Tylenol for pain and assist with ice pack but overall was glad to have her care. The doctor was pleasant, not especially forthcoming with info; gave me the impression he was putting in a shift, not especially interested in the patient. Overall very quick service and glad to have Riverview nearby.
May 7, 2026
Wonderful experience, except for the being sick part! Staff were exceptional and I would highly recommend to anyone.
May 5, 2026
Got in very quick. Everyone was very kind. I had to come here because my hospital
Network turned me away for care because they were short staffed. I needed to be seen urgently for an xray, and Riverview did not disappoint! Thank you
May 2, 2026
The front desk receptionist was extremely rude. We have been going to legacy er for 20 years and never had the issue. When trying to leave and discharge out person wasn’t there and waited for awhile and when finally came back they was not friendly. Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!
Apr 26, 2026
Excellent care always at Riverview for me. I tried CVS for a strep screen and after waiting over half an hour ( for an estimated 50 minute wait) the nurse said it would be 2-3 hours before she could squeeze me in. I drove to Riverview Urgent Care and had no waiting to be seen!